News

Hexaware Wins Automation Anywhere Transformation Award

Enterprise automation is entering a new phase as organizations move beyond isolated robotic process automation deployments toward AI-driven operational transformation at scale. Against that backdrop, Hexaware Technologies has been named Automation Anywhere’s Top Business Transformation Partner of the Year 2026, highlighting the growing importance of implementation partners capable of...

automation 29 May 2026

IndicaOnline AI Brings MCP-Based Analytics to Cannabis Retail

Cannabis retail operators have long struggled with fragmented reporting systems, siloed customer data, and proprietary analytics dashboards that limit flexibility. IndicaOnline is now attempting to shift that model with the launch of IndicaOnline AI, an analytics and automation layer built around the emerging Model Context Protocol (MCP) standard. The platform allows dispensary operators to query...

artificial intelligence 29 May 2026

Moxie Labs Launches FNGRFOOD for Restaurant CX

Restaurant technology vendors are increasingly competing on customer experience rather than ordering functionality alone, and that shift is creating demand for platforms that combine digital ordering, loyalty, analytics, and operational orchestration into a single stack. Against that backdrop, Moxie Labs has launched FNGRFOOD, a cloud-based customer experience platform designed for restaurant and...

customer experience management 29 May 2026

Trilliad Appoints Renowned People Leader DDS Dobson-Smith, PhD as Chief People Officer

ANNAPOLIS, MD – May 27, 2026 – Trilliad, the market-leading, full-service B2B Growth Services Provider, today announced the appointment of DDS Dobson-Smith, PhD as Chief People Officer. Dobson-Smith joins Trilliad's executive team following a distinguished career as a people leader, cultural architect, and organizational transformation executive across global markets and at a pivotal moment for...

marketing 28 May 2026

Zendesk Names Tifenn Dano Kwan CMO as AI Customer Service Race Intensifies

Zendesk has appointed veteran enterprise software executive Tifenn Dano Kwan as Chief Marketing Officer, signaling a deeper push into AI-driven customer experience infrastructure as competition accelerates across the enterprise service software market. The leadership appointment comes at a pivotal moment for Zendesk as the company expands its strategy around what it describes as an “Autonomous...

artificial intelligence 28 May 2026

BTS Named Among Selling Power’s Top Sales Training Companies for 2026

Sales transformation consultancy BTS Group has been named to Selling Power’s Top Sales Training Companies 2026 list, marking the fourth consecutive year the company has received the recognition as enterprise sales organizations increasingly rethink how teams sell in AI-driven and economically pressured markets. The annual ranking from Selling Power evaluates companies based on training program...

sales 28 May 2026

eClerx Report Finds Most Martech Investments Are Failing to Deliver Measurable ROI

Enterprise marketing teams have spent years expanding their martech stacks in pursuit of deeper customer intelligence, better attribution, and more personalized engagement. Yet a new report from eClerx suggests many organizations still struggle to convert those investments into measurable business outcomes. According to the company’s newly released eClerx Marketing Report 2026: Mind the Gap, 78%...

marketing 28 May 2026

BILL Restructures Leadership Team as AI Strategy Becomes Central to Financial Operations Platform

Financial operations software company BILL is reorganizing its executive leadership structure as it accelerates its transition toward becoming what CEO and Founder René Lacerte described as an “AI native company” serving nearly half a million businesses. The company announced a series of executive appointments, role expansions, and leadership departures designed to align its organizational...

financial technology 28 May 2026