customer relationship management

Fresha Expands DACH Push With New Germany GM

Fresha is increasing its focus on Germany, Austria and Switzerland with the appointment of Mazen Tadli as General Manager of Germany and the opening of a new Berlin office, signaling a more locally managed approach to competing in Europe's beauty and wellness software market. The appointment gives Fresha dedicated leadership for the DACH region as the company expands its booking, payments...

customer relationship management 28 Aug 2026

BLAZE Launches Growth Marketing Suite to Unify Cannabis Retail Customer Engagement

BLAZE has expanded its cannabis retail technology platform with the launch of BLAZE Growth, an integrated marketing suite designed to help dispensaries manage customer engagement, loyalty, and retention from a single point-of-sale (POS)-native platform. The new offering combines multi-channel marketing automation, rewards management, and digital wallet capabilities, reflecting the growing demand...

customer relationship management 15 Jul 2026

Cvent Study Finds Live Events Strengthen Trust and B2B Pipeline Growth

Cvent has released new research indicating that in-person events are becoming one of the most trusted marketing channels as artificial intelligence reshapes content creation and buyer behavior. The study, unveiled during Cvent CONNECT 2026, suggests that enterprise marketers increasingly view event-led marketing as a strategic source of first-party data, customer trust, and measurable revenue...

customer relationship management 14 Jul 2026

Vonage Powers Broot.ai CRM With Real-Time Voice APIs

Vonage, part of Ericsson, has partnered with India-based AI platform Broot.ai to integrate real-time voice capabilities into its CRM environment. By leveraging the Vonage Voice API and global number provisioning, Broot.ai is enabling sales and marketing teams to place calls directly within the CRM workflow, accelerating how enterprises engage prospects and event leads. The integration reflects a...

customer relationship management 6 Apr 2026

AutoRaptor Partners With NIADA to Bring AI-Powered CRM to Independent Dealers at 35% Off

Independent auto dealers—long underserved by enterprise-grade software—may be getting a meaningful upgrade. AutoRaptor has joined the member benefit program of the National Independent Automobile Dealers Association, unlocking discounts of up to 35% on its AI-powered CRM platform. The partnership aims to lower the barrier to entry for advanced sales and customer management tools, bringing...

customer relationship management 20 Mar 2026

SugarCRM Named Leader in Nucleus 2026 SFA Matrix, Doubles Down on ‘Precision Selling’ AI

SugarCRM has once again secured a Leader position in the 2026 Nucleus Research Sales Force Automation (SFA) Technology Value Matrix, marking its sixth consecutive year at the top of the firm’s technology value assessments. The recognition specifically highlights Sugar Sell, the company’s flagship SFA solution, and underscores a broader trend in sales tech: AI that doesn’t just inform dashboards...

customer relationship management 26 Feb 2026

Splio Bets Big on AI-First CRM With Tinyclues at the Core—and a New Marketing Copilot

As CRM vendors race to bolt generative AI onto aging stacks, France-based Splio is taking a more structural approach: rebuilding its platform around predictive intelligence. The company this week unveiled an AI-first CRM powered by Tinyclues—the Paris-based predictive marketing specialist it acquired in 2023. Alongside the integration, Splio introduced “Ask My CRM,” an AI agent designed to...

customer relationship management 13 Feb 2026

Vandis Named to CRN MSP 500 Security 100 for 2026

Managed security providers are under pressure to do more than monitor alerts—they’re expected to secure hybrid environments, tame cloud sprawl, and protect identity systems without slowing innovation. This week, Vandis, Inc. earned recognition for that effort, landing on the 2026 MSP 500 list in the Security 100 category from CRN, a property of The Channel Company. The annual MSP 500 list...

customer relationship management 13 Feb 2026