News

Glance and CloudHesive Team Up to Bring Human Touch to AWS-Powered CX

In today’s digital-first world, delivering personalized service at scale is the holy grail for customer experience (CX) leaders. Glance, known for its cobrowsing and visual engagement solutions, is betting big on this vision by partnering with CloudHesive, an AWS Premier Partner with deep roots in cloud-native contact center infrastructure. Announced hot on the heels of the AWS Summit in New...

customer experience management 7 Aug 2025

BigID Launches WatchTower to Tackle Enterprise AI and Data Risk in Real Time

BigID Unveils WatchTower: One Command Center for AI and Data Risk BigID, known for its leadership in data security and compliance, has rolled out a new enterprise-grade risk intelligence suite: WatchTower for AI and Data. This unified framework is designed to help security, privacy, and governance teams monitor, prioritize, and act on risks across their AI and data landscapes — all from a single...

artificial intelligence 6 Aug 2025

Orbit Analytics Launches AI-Powered AirQuery Augmatica to Eliminate Dashboard Dependency

Orbit Analytics Rolls Out AirQuery Augmatica, Pushing AI BI Beyond Dashboards Orbit Analytics, known for its AI-powered business intelligence tools tailored to ERP environments, is upping the ante on self-service analytics. The company has unveiled AirQuery Augmatica, a suite of embedded AI capabilities designed to let enterprise users access operational data insights—without leaning on...

artificial intelligence 6 Aug 2025

StackAdapt Taps Salesforce AppExchange for Real-Time CRM-to-Ad Syncing

StackAdapt is bringing its programmatic expertise closer to the sales stack. The company has launched StackAdapt for Sales Cloud on Salesforce AppExchange, giving marketers the power to sync 1st-party CRM data from Salesforce into StackAdapt for real-time audience activation and highly personalized cross-channel campaigns. This integration enables seamless syncing of Salesforce profile data to...

b2b data 6 Aug 2025

PulsePoint Launches AI Tool to Slash DTC Media Waste in Healthcare Marketing

PulsePoint Unveils Adaptive Optimization™, Tackling Waste in DTC Pharma Campaigns PulsePoint, a leader in healthcare marketing tech, is raising the bar in precision media buying with the launch of Adaptive Optimization™—an AI-powered solution aimed at dramatically reducing waste in direct-to-consumer (DTC) pharmaceutical campaigns. According to PulsePoint's Chief Product Officer Ezra Suveyke, the...

advertising 6 Aug 2025

Bowker Teams Up with John Marshall Media to Democratize Audiobook Production

In a move set to shake up the indie publishing space, Bowker has partnered with John Marshall Media (JMM)—the Grammy-winning powerhouse behind thousands of top-tier audiobooks—to deliver premium audio production and distribution services to publishers of all sizes, including the fast-growing self-publishing community. With over 30 years of experience producing audio for the Big 5 publishers, JMM...

audio technology 6 Aug 2025

Agiloft Earns Newsweek AI Impact Awards Finalist Spot for Real-World CLM Innovation

In a tech landscape flooded with AI “add-ons” and half-baked hype, Agiloft is earning recognition for doing the hard part: making artificial intelligence work where it matters most—inside the software, not just on top of it. The contract lifecycle management (CLM) platform has been named a finalist in Newsweek’s 2025 AI Impact Awards, an accolade that celebrates companies applying AI both...

marketing 6 Aug 2025

SignalWire Integrates AWS Nova Sonic to Supercharge Voice AI Development

In a bold move that brings AI voice technology closer to mainstream development, SignalWire—the company behind Programmable Unified Communications (PUC)—has partnered with Amazon Web Services (AWS) to integrate AWS’s cutting-edge Nova Sonic voice-to-voice AI model into the SignalWire platform. This collaboration promises to streamline the development of conversational voice apps, enabling devs to...

communications 6 Aug 2025