outboundIQ proudly announces its accreditation as a Five9 Certified Implementation Partner (CIP), a mark of distinction for its expertise in optimizing and streamlining outbound-focused contact center operations. With a dedicated team of seasoned Five9 veterans, expert programmers, and industry thought leaders, outboundIQ is uniquely positioned to help businesses of all sizes unlock the full potential of Five9's Virtual Contact Center platform.

1. Optimized Solutions for Complex Contact Center Needs

   • Comprehensive Implementation and Integration:
     outboundIQ specializes in outbound-focused contact center implementations, integrating advanced features such as inbound and outbound Voice, SMS, Chat, Email, Salesforce Integration, and third-party app integrations.

     • Clients can also benefit from ongoing optimization engagements and monthly retainers for strategic consulting that supports long-term success in outreach.

   • Domain Configuration Expertise:
     "To be an outbound expert, you must understand three things: how to configure the domain front end, how the architecture interprets the design, and how carriers respond to dialing behavior," says Jessica Clay, VP of Support and Services at outboundIQ.

     • With its deep understanding of all three areas, outboundIQ helps businesses build optimal domains tailored to their needs, ensuring efficient and successful implementations.
     • The company offers best-in-class domain optimization, implementation, and consulting services for customers of all sizes and complexities, ensuring accelerated project timelines through proprietary automations.

2. Client Success Stories

   • Lit Financial's Experience:
     "Since partnering with outboundIQ, our contact rates have significantly improved, conversions have increased, and our business is thriving. Their team executed our ideas seamlessly, and we look forward to continuing our collaboration." - Tim, Lit Financial.

     • Lit Financial’s experience highlights the impact of outboundIQ’s solutions in improving business outcomes and optimizing contact center operations.

   • Lifetime Home Remodeling's Experience:
     "I inherited a domain riddled with mistakes, but outboundIQ completely revitalized it. Their team took the time to understand exactly what I wanted to create, and the results speak for themselves." - Michael, Lifetime Home Remodeling.

     • The team’s expertise in domain optimization and ongoing consultation has enabled Lifetime Home Remodeling to achieve sustainable success.

3. A Holistic Approach to Outbound Excellence

   • The OutboundIQ Formula for Success:
     outboundIQ views a thriving contact center as a well-oiled machine, much like a high-performing racing team:

     • The Car: Five9 Virtual Contact Center provides a cutting-edge technology foundation.
     • The Driver: Skilled Dialer Administrators who manage operations with precision.
     • The Pit Crew: IT/Support teams ensuring seamless functionality.
     • The Spotters: Data Analytics and Reporting experts optimizing performance.
     • The Fuel: High-quality data driving better outcomes.

   • This holistic approach ensures that all the critical components of a successful outbound operation are in place, providing clients with superior consumer experiences while maintaining a competitive edge.

4. A Call to Collaboration

   • With its new CIP certification, outboundIQ invites businesses to explore partnership opportunities to transform their contact center operations.
     • Whether through expedited implementations or ongoing strategic consulting, outboundIQ is committed to driving measurable results and fostering long-term success for clients.

outboundIQ’s Five9 Certified Implementation Partner accreditation marks a new chapter for the company, solidifying its reputation as a leader in optimizing outbound-focused contact center operations. By offering tailored implementations, expert consulting, and a holistic approach to outbound excellence, outboundIQ is committed to helping businesses of all sizes enhance their contact center performance and achieve sustainable success.

State and Local Government organizations have long been viewed as slow, siloed, and outdated when it comes to constituent engagement. Constituents often endure long hold times, repetitive questions from different agents, and the inconvenience of resubmitting documents. At Global Technology Solutions, Inc. (GTS), we're redefining how state and local governments serve their populations, beginning with a consultative approach to implementing the best cloud contact center solutions tailored to your needs.

1. AI-Powered Solutions for SLED (State, Local, Education, and District Governments)

   • Every State and Local Government organization has unique needs and challenges in delivering a seamless constituent experience. GTS leverages cutting-edge AI and Machine Learning (ML) technology to improve these services.
     • Redirecting FAQs: Automatically addressing frequently asked questions to streamline communication.
     • Enabling Self-Service Options: Implementing chatbots to allow constituents to resolve issues quickly without human intervention.
     • Unifying Constituent Data: Centralizing data into a single portal for a more efficient and personalized service experience.
   • By incorporating these technologies, GTS helps organizations improve the efficiency and simplicity of their constituent experience through cloud contact center solutions.

2. How GTS Revolutionizes the Constituent Experience

   • Support & Managed Services:
     GTS offers seamless integration of cloud contact center solutions and provides ongoing support for troubleshooting and technical assistance. Clients have direct access to the GTS team to ensure that their systems continue to run smoothly long after deployment.

   • Professional Services:
     GTS provides a variety of on-demand IT services, including scalable cloud solutions, business applications, and customer experience strategies. With expert technical assistance, organizations can ensure the smooth operation of their contact center systems and beyond.

   • OmniSuite:
     GTS's OmniSuite tools include chatbots, virtual assistants, and omnichannel portals for agents, all powered by artificial intelligence. These tools, deployed on trusted cloud infrastructures like Amazon Web Services (AWS) or Genesys, ensure faster, more accurate responses to constituent inquiries.

     • Benefits: Enhanced speed, accuracy, and efficiency in resolving constituent concerns.

   • OmniDARS:
     Specifically designed for SLED clients, OmniDARS is a tool for administrative law judges, hearing officers, and legal administrators. It streamlines the process of reviewing appeals cases by reducing clicks and enabling remote interactions between claimants, witnesses, and legal representatives.

     • Impact: Faster case resolutions and reduced need for rescheduled hearings.

At Global Technology Solutions (GTS), we are committed to transforming how state and local governments interact with their constituents. By offering AI-powered solutions, comprehensive support services, and innovative tools like OmniSuite and OmniDARS, GTS helps organizations improve operational efficiency and enhance the constituent experience.

Motivus is proud to announce its achievement of the prestigious Microsoft Solution Partner status, placing the company among an elite group of global Microsoft partners. This certification recognizes Motivus’s expertise in two key areas: Data and AI Solutions and Digital and Application Innovation, further validating the company's commitment to delivering cutting-edge solutions.

1. Microsoft Solution Partner Designation

   • Out of over 64,000 global Microsoft partners, Motivus has been recognized for its technical capabilities and its proven track record of delivering successful customer outcomes.
   • Key Areas of Expertise:
     • Data and AI Solutions: Expertise in utilizing Microsoft Azure to drive AI and data-driven solutions.
     • Digital and Application Innovation: Specializing in digital transformation and application development using Microsoft technologies.

2. The Certification Process

   • To achieve this distinction, Motivus was evaluated on its ability to drive Azure consumption, implement and support advanced Azure solutions, and maintain a team of certified Microsoft technology experts.
   • The certification process emphasizes the company’s ability to deliver scalable and advanced solutions, ensuring that Motivus has the expertise to support customer needs in cloud and AI journeys.

3. Statements from Motivus Leadership

   • Mark Spurlock, Senior Vice President, Global Partnerships & Alliances:
     "This certification reflects our deep technical expertise and commitment to responsibly support our customers in their cloud and AI journeys. We are eager to pursue additional Solution Partner designations in 2025."
   • Hari Haran, CEO of Motivus:
     "This milestone validates our team's excellence and positions us to deliver even greater value to our customers. With Microsoft’s resources, we can help clients leverage advanced AI, digital transformation, and cloud solutions with added trust and collaboration."

4. Enhanced Access to Microsoft Resources

   • As a Microsoft Solution Partner, Motivus gains enhanced access to valuable resources:
     • Technical Resources: Expertise and support from Microsoft’s vast network.
     • Co-Marketing Opportunities: Opportunities to collaborate on joint marketing initiatives.
     • Customer Referrals: Direct customer connections from Microsoft’s referral system.
     • Direct Collaboration with Microsoft Experts: Working closely with Microsoft experts to create tailored solutions for clients.

Achieving Microsoft Solution Partner status underscores Motivus’s leadership in Data and AI Solutions and Digital and Application Innovation. With enhanced access to Microsoft’s resources, Motivus is well-equipped to deliver advanced cloud, AI, and digital transformation solutions, further strengthening its ability to support clients on their technological journeys.

Experian is starting 2025 with a new ad campaign aimed at encouraging Americans to take charge of their finances. Titled "Tackling Life by Experian," the campaign features quarterback Jordan Love and his fiancé, Ronika Stone, alongside All-Pro linebacker Fred Warner and his wife, Sydney. The goal is to inspire people to save time and money through Experian's tools, such as subscription cancellations and credit monitoring.

1. The Campaign

   • Featured Athletes: The campaign stars Jordan Love and Fred Warner, prominent professional football players, and their significant others.
   • Focus on Financial Management: The ad encourages Americans to tackle their finances in the new year by leveraging Experian's tools for managing subscriptions, checking credit scores, and more.

2. Survey Results and Financial Goals

   • According to a recent national survey by Experian, saving money is the top New Year’s financial resolution for 43% of respondents.
   • Subscription Cancellation Feature: One of Experian's highlighted tools, the subscription cancellation feature, helps consumers manage unwanted subscriptions. It offers automatic cancellation of over 200 subscriptions in categories like streaming services, meal kits, and entertainment apps.

3. Experian Membership Benefits

   • Tracking Subscriptions: Consumers can save time and money by tracking and canceling subscriptions directly through the Experian app.
   • Cost of Subscriptions: Experian data reveals that consumers spend an average of $1,000 per year on approximately four subscriptions.
   • Additional Financial Tools: Experian offers a range of free and paid tools to help with budgeting, finding the right loans, and improving financial health.

4. Behind the Scenes

   • The Creative Process: Todd Miller, Chief Creative Director at Experian's in-house ad agency, The Cooler, shared insights into the creative process: "We just let them be themselves… It was a blast to see their back-and-forth banter and natural playfulness come through."
   • Collaborating with Athletes First: The campaign was developed in collaboration with Athletes First, a full-service management firm representing top athletes, coaches, and broadcasters.

5. Campaign Distribution

   • Platform Reach: The ads will be broadcast on TV, CTV, and digital platforms, including YouTube, TikTok, Instagram, and Snapchat.
   • Targeting Key Audiences: The campaign will air during significant events such as the College Football Playoffs and professional football playoffs, expanding Experian’s reach across sports and aligning with streaming services’ broad female audience.

Experian’s new "Tackling Life by Experian" campaign highlights the importance of financial management and offers tools to help consumers optimize their spending in 2025. By partnering with athletes like Jordan Love and Fred Warner, Experian is taking a personal and relatable approach to encourage individuals to take control of their finances this year.

Horizon Media Holdings has appointed Bob Lord as its new President, a pivotal leadership role aimed at accelerating the company’s growth. Lord brings over three decades of experience at the intersection of marketing, media, and technology, with a strong background in digital transformation. His leadership will focus on meeting client demands and creating value across Horizon’s diversified portfolio of agencies.

1. Horizon Media Holdings’ Structure

   • Parent Company Overview: Horizon Media Holdings is the parent company of Horizon Media, the world's largest independent media agency. It also oversees a diverse range of affiliate agencies, including Horizon Next (full-service marketing), Night Market (commerce), One Horizon (advertising), and others.
   • Bob Lord’s Role: As President, Bob Lord will be responsible for aligning Horizon’s businesses, integrating advanced technologies, and leading the company’s international strategy.

2. Bob Lord’s Career Background

   • Leadership in Technology: Lord’s career includes leadership positions in technology and marketing, notably as IBM’s first Chief Digital Officer. He drove the integration of AI and revolutionized IBM’s go-to-market strategy, including launching the Call for Code initiative.
   • Media and Marketing Leadership: Lord has held key positions at AOL, where he developed a programmatic media platform, and as Global CEO of Razorfish, where he led the company’s transformation and acquisition by Publicis Groupe.
   • Previous Roles and Board Memberships: Lord has served on the boards of companies such as Integral Ad Science and Williams-Sonoma, and currently teaches at Harvard Business School as an Executive Fellow.

3. Vision for Horizon Media Holdings

   • Growth and Innovation: Bill Koenigsberg, CEO of Horizon Media Holdings, praised Lord’s unique expertise at the intersection of technology and media. Lord’s leadership will drive Horizon's growth by utilizing advanced technology to solve client challenges and build scalable solutions.
   • Technology-Driven Solutions: Lord plans to modernize technology tool sets with AI, improving transparency into consumer data and optimizing return on ad spend (ROAS). He envisions using Large Language Models (LLMs) and real-time data insights to create an integrated marketing platform that delivers greater value for clients.

4. Bob Lord’s Personal Statement

   • Honored to Join Horizon: Lord expressed his excitement about joining Horizon Media Holdings, highlighting the company’s impressive reputation in delivering client-first media solutions.
   • Transformative Experience: After nearly a decade of working in AI, data, and quantum computing, Lord looks forward to bringing this experience back to the marketing industry, particularly in modernizing AI tools and enhancing consumer data transparency.

Bob Lord’s appointment as President marks a transformative step for Horizon Media Holdings. With his wealth of experience in digital transformation and innovation, Lord is poised to lead Horizon into its next phase of growth, modernizing its technology offerings and delivering cutting-edge solutions to meet the evolving needs of clients in a rapidly changing marketing landscape.

Simulmedia, a trailblazer in cross-channel TV and connected TV (CTV) advertising, has appointed Jonathan Steuer as Chief Scientist. Renowned for his expertise in media research, audience measurement, and data science, Steuer’s appointment underscores Simulmedia’s commitment to advancing TV and CTV advertising through innovation and analytics.

• Jonathan Steuer’s Role at Simulmedia

  • Joining as Chief Scientist and part of the executive leadership team.
  • Reporting directly to CEO Dave Morgan.
  • Setting the long-term vision for Simulmedia’s scientific efforts.
  • Driving advancements in machine learning, AI, and data-driven advertising.
  • Collaborating with Product, Engineering, and Data Science teams to integrate science-driven best practices.

• CEO’s Perspective

  • Dave Morgan highlights Steuer’s transformative impact on TV and CTV advertising research.
  • Steuer’s innovative approach to campaign measurement and optimization is highly praised.

• Steuer’s Career Achievements

  • Chief Research Officer at Omnicom Media Group: Developed advanced TV measurement methodologies.
  • EVP of TV Strategy at VideoAmp: Advanced cross-platform audience measurement and media currency solutions.
  • Chief Research Officer at TiVo: Pioneered time-shifted viewing and audience engagement methodologies.
  • Co-authored research papers on US media and measurement ecosystems for CIMM.
  • Holds multiple US patents on media measurement and advertising technologies.

• Jonathan Steuer’s Vision

  • Committed to enhancing TV advertising’s efficiency and effectiveness.
  • Sees Simulmedia as a platform for tackling industry challenges with innovation.

• Responsibilities at Simulmedia

  • Mentoring the Data Science team and fostering innovation.
  • Representing Simulmedia at industry events to solidify its thought leadership.
  • Collaborating on intellectual property strategies to protect scientific inventions.

Jonathan Steuer’s appointment as Chief Scientist brings unparalleled expertise and vision to Simulmedia. His contributions are poised to further the company’s mission of transforming TV and CTV advertising, ensuring it remains a leader in innovation and technology.

Aprimo, a leading provider of marketing work management and content operations solutions, has been recognized as a Leader in the 2024 Gartner Magic Quadrant for Marketing Work Management. This achievement highlights Aprimo's ongoing dedication to innovation, productivity management, and collaboration for marketing teams.

• Key Recognition by Gartner

  • Leader in the 2024 Gartner Magic Quadrant for Marketing Work Management.
  • Ranked highest for all four use cases in Gartner's Critical Capabilities report:
    1. Complex Distributed Organization
    2. Agency-Dependent Organization
    3. Compliance-Driven Organization
    4. Self-Reliant Organization
  • Achieved top rankings in areas like budget management.

• CEO’s Statement

  • Erik Huddleston emphasized Aprimo's commitment to delivering innovative solutions.
  • Aprimo ensures marketing teams can focus on impactful campaigns that drive results.

• Features of Aprimo’s Marketing Work Management Solutions

  • Productivity Management:
    • Streamlines workflows and automates repetitive tasks.
    • Enhances collaboration with dynamic calendars and real-time workspaces.
  • Plan & Spend:
    • Provides real-time visibility into budgets and ROI analytics.
    • Includes forecasting tools for smarter resource allocation.
  • Combines to deliver increased efficiency, strategic alignment, and impactful results.

• AI Innovations

  • Aprimo AI accelerates campaign launches and improves day-to-day efficiency.
  • Enables teams to enhance personalization and achieve strategic goals.

• Commitment to Marketing Teams

  • Focused on supporting teams in complex, fast-paced, and regulated industries.
  • Equipping organizations to adapt effectively to AI-driven transformations.

Aprimo’s recognition as a Leader by Gartner underscores its dedication to innovation and operational excellence. By empowering marketing teams with cutting-edge tools and AI-driven solutions, Aprimo continues to lead the way in enhancing productivity, collaboration, and strategic success.

MySize, Inc., a leader in AI-driven sizing solutions and omnichannel e-commerce platforms, has announced its participation in CES 2025 and NRF 2025. The company will debut cutting-edge innovations that are set to redefine fashion retail technology and reinforce MySize’s position as an industry pioneer.

• Key Innovations to Be Unveiled

  1. Ecomm Technologies

     • AI-powered virtual try-on integrated with Size Recommendations engine.
     • Allows customers to accurately determine garment sizes and visualize products.
     • Streamlined integration with return management platforms for better brand and consumer experience.

  2. True Feedback

     • Industry-first community app for real-time customer feedback.
     • Provides AI-powered brand perception insights and competitive benchmarking data.
     • Empowers brands to refine strategies and enhance customer satisfaction.

  3. Kids AI

     • Precision size recommendations for children using growth pattern algorithms.
     • Addresses sizing challenges in children’s wear, ensuring long-lasting fits.

  4. Smart Catalogue

     • Updates brand size charts and patterns in real-time using user data and market standards.
     • Reduces return rates, boosts customer satisfaction, and optimizes garment design.

  5. Naiz Fit Connector

     • Open platform enabling collaboration with advanced technology providers.
     • Features proprietary AI tools for digital photo shoots and next-gen 3D garment design tools.

• CEO’s Vision for 2025

  • Ronen Luzon emphasized the transformative impact of MySize’s AI and machine learning technologies.
  • Innovations aim to set new industry standards and position MySize as a leader in fashion retail technology.

MySize’s participation in CES 2025 and NRF 2025 highlights its unwavering commitment to revolutionizing the fashion-tech industry. With advanced AI solutions and groundbreaking technologies, MySize is poised to reshape fashion retail, driving greater efficiency, enhanced customer experiences, and industry-wide innovation.