State and Local Government organizations have long been viewed as slow, siloed, and outdated when it comes to constituent engagement. Constituents often endure long hold times, repetitive questions from different agents, and the inconvenience of resubmitting documents. At Global Technology Solutions, Inc. (GTS), we're redefining how state and local governments serve their populations, beginning with a consultative approach to implementing the best cloud contact center solutions tailored to your needs.

1. AI-Powered Solutions for SLED (State, Local, Education, and District Governments)

   • Every State and Local Government organization has unique needs and challenges in delivering a seamless constituent experience. GTS leverages cutting-edge AI and Machine Learning (ML) technology to improve these services.
     • Redirecting FAQs: Automatically addressing frequently asked questions to streamline communication.
     • Enabling Self-Service Options: Implementing chatbots to allow constituents to resolve issues quickly without human intervention.
     • Unifying Constituent Data: Centralizing data into a single portal for a more efficient and personalized service experience.
   • By incorporating these technologies, GTS helps organizations improve the efficiency and simplicity of their constituent experience through cloud contact center solutions.

2. How GTS Revolutionizes the Constituent Experience

   • Support & Managed Services:
     GTS offers seamless integration of cloud contact center solutions and provides ongoing support for troubleshooting and technical assistance. Clients have direct access to the GTS team to ensure that their systems continue to run smoothly long after deployment.

   • Professional Services:
     GTS provides a variety of on-demand IT services, including scalable cloud solutions, business applications, and customer experience strategies. With expert technical assistance, organizations can ensure the smooth operation of their contact center systems and beyond.

   • OmniSuite:
     GTS's OmniSuite tools include chatbots, virtual assistants, and omnichannel portals for agents, all powered by artificial intelligence. These tools, deployed on trusted cloud infrastructures like Amazon Web Services (AWS) or Genesys, ensure faster, more accurate responses to constituent inquiries.

     • Benefits: Enhanced speed, accuracy, and efficiency in resolving constituent concerns.

   • OmniDARS:
     Specifically designed for SLED clients, OmniDARS is a tool for administrative law judges, hearing officers, and legal administrators. It streamlines the process of reviewing appeals cases by reducing clicks and enabling remote interactions between claimants, witnesses, and legal representatives.

     • Impact: Faster case resolutions and reduced need for rescheduled hearings.

At Global Technology Solutions (GTS), we are committed to transforming how state and local governments interact with their constituents. By offering AI-powered solutions, comprehensive support services, and innovative tools like OmniSuite and OmniDARS, GTS helps organizations improve operational efficiency and enhance the constituent experience.