RingCentral is rewriting the rules of business communication with the general availability of its AI Receptionist™ (AIR) — an AI-powered voice agent that’s now serving more than 2,000 organizations across healthcare, finance, real estate, and more. It’s not just answering calls. It’s driving strategic outcomes, 24/7.

Described by RingCentral as a “digital employee”, the AI Receptionist combines generative AI, contextual understanding, and dynamic call handling into a single, seamless solution that installs in minutes, needs no IT support, and delivers immediate ROI.

Voice AI With a Business Brain

Unlike legacy IVRs or basic virtual assistants, RingCentral’s AI Receptionist isn’t a gatekeeper — it’s a frontline operator. It answers questions, understands context, routes calls by name or intent, blocks spam, and even sends follow-up texts. It's available at a fraction of the cost of a human receptionist — just $39 per month per license, including 100 minutes of use.

“This is voice AI that adapts, evolves, and delivers value from day one,” said Kira Makagon, President & COO of RingCentral. “It’s not just a better first impression. It’s a strategic shift — from cost center to growth driver.”

What It Delivers:

• Instant activation – No IT required. AIR scrapes your website to learn key info and goes live within minutes.

• Customizable greetings & voices – Align caller experience with brand identity.

• Context-aware routing – Transfers based on names or inquiry types, even outside the business phone system.

• Multi-location & language support – Manage multiple offices with custom settings and route calls in both English and Spanish (beta).

• HIPAA compliance – Secure for healthcare use, including patient data protection.

• AI-powered call analytics – Identify FAQs, streamline responses, and optimize routing with one click.

Real Businesses, Real Impact

From medical offices to financial services firms, AIR is already making measurable impact:

• 93% of calls handled autonomously at Integral Recruiting Services, saving 12 hours/month and reducing staffing costs.

• $3,000/month saved at Big Think Capital, replacing a human receptionist with a 24/7 AI that never takes a break.

• 10% workforce reallocated and improved CX reported by early adopters in construction and real estate.

Pamela Sutton, Office Manager at Four Seasons of Angel Fire, shared how the tool reclaimed 8 hours of her weekly time, allowing her to focus on strategy and growth.

A Glimpse Into the Future: Agentic AI

RingCentral isn’t just playing catch-up with AI — it’s aiming to lead the next evolution. AIR represents a new category of "Agentic AI" that can interpret intent, make decisions, and execute tasks with human-like discernment. It’s more than a reactive tool — it’s proactive, intelligent, and business-aware.

Industry analyst Zeus Kerravala put it best:

"This is the AI frontline every modern business needs — conversational, efficient, and human-grade.”

With usage-based pricing, turnkey setup, and enterprise-grade intelligence, RingCentral AI Receptionist™ makes world-class voice automation available to businesses of any size — no IT team or budget bloat required.

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Optimove, the pioneer of Positionless Marketing, has partnered with leading iGaming technology provider EveryMatrix to launch a new real-time marketing integration that empowers operators to act instantly on player behavior—without technical dependencies.

This integration allows joint clients to stream real-time event data from EveryMatrix directly into Optimove’s marketing hub, enabling automated, hyper-personalized campaigns triggered by key player actions like deposits, withdrawals, or gameplay.

“This is Positionless Marketing in action,” said Motti Colman, VP Revenue, Gaming at Optimove. “We’re removing the traditional bottlenecks—analysts, developers, manual processes—and letting marketers move at the speed of the player.”

Why It Matters for iGaming Operators

The iGaming space is becoming increasingly competitive, and operators must engage players in the right moment with relevant content. The new integration enables:

• Welcome bonuses triggered immediately after a player’s first deposit

• Session abandonment alerts to re-engage players in real-time

• Instant loyalty rewards based on gameplay milestones

The result? Faster execution, increased engagement, and higher lifetime value per player.

“This adds tremendous value for our operator partners,” said Kevin Furlong, Group CPO at EveryMatrix. “Combining our powerful iGaming infrastructure with Optimove’s real-time capabilities allows clients to create deeply personalized player experiences—at exactly the right time.”

Real-Time Marketing, Real-World Impact

The collaboration reflects a growing industry demand for agile and responsive marketing automation. With real-time campaign triggers powered by EveryMatrix data, Optimove clients can now eliminate campaign delays and execute contextual player journeys instantly.

Marketers can deploy these personalized flows independently, without needing analysts or engineering resources—true to Optimove’s Positionless Marketing vision.

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Vantage, the leading orchestration platform for retail and commerce media, has announced the appointment of Nick Hinsley as Vice President of International Operations. The strategic hire underscores the company’s growing global momentum and commitment to expanding its international footprint.

“Nick’s deep experience in retail media and SaaS, paired with his track record of global growth, makes him the ideal person to lead our expansion beyond North America,” said Aran Hamilton, CEO of Vantage. “His leadership will be instrumental in helping us deliver value at scale to our growing customer base.”

A Proven Leader in Retail Media Growth

Hinsley brings over two decades of commercial and go-to-market leadership in SaaS, marketing technology, and media. In prior roles at Lexer and Zitcha, he led initiatives across customer acquisition, revenue expansion, and omnichannel media monetization — helping major retailers and brands unlock new revenue streams via audience-led advertising and loyalty data activation.

At Vantage, he will lead efforts to:

• Build international strategic partnerships

• Expand the platform’s reach in key global markets

• Support retailers seeking to unlock the value of their first-party data

“Vantage has consistently impressed me with how it’s simplifying and scaling retail and commerce media,” said Hinsley. “I’m excited to join the team and help extend our impact across global markets at this pivotal time.”

Global Demand Meets Platform Innovation

As more retailers around the world seek to capitalize on the rise of retail media networks, Vantage is uniquely positioned to support them with a platform designed for scalable monetization, automation, and data-driven decision-making.

This appointment signals a strong next chapter for Vantage’s global growth, delivering on its vision to empower retailers worldwide with the tools to monetize their media assets and first-party data with speed and precision.

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Monetate, the leading AI-driven personalization platform, has officially acquired SiteSpect, a pioneer in zero-flicker A/B testing, to deliver the industry’s first unified platform for enterprise-grade personalization, experimentation, and optimization.

This bold move positions Monetate as the only solution able to seamlessly combine client-side and server-side testing with intelligent, real-time personalization in a single, scalable, and secure platform — designed to meet the needs of today’s most complex digital organizations.

“We’re building the future of experience orchestration,” said Steve Maher, CEO of Monetate. “This is a leap forward not just for Monetate, but for the entire industry. We’re enabling brands to move from reactive optimization to proactive experience design—powered by AI, rooted in strategy, and executed at scale.”

Reinventing Experience Optimization with Agentic AI

This acquisition advances Monetate’s mission to enable hyper-personalized, context-aware experiences across the entire customer journey. The combined platform will:

• Triple engineering capacity, accelerating innovation cycles

• Deliver zero-flicker testing performance for enhanced UX

• Integrate agentic AI to drive real-time decision-making

• Offer HIPAA-ready, PCI-compliant, and GDPR-aligned deployments for regulated industries

Key Capabilities of the Unified Platform

• Real-Time Hyper-Personalization: Leverages behavioral, contextual, and historical data to deliver individualized content at every touchpoint

• Seamless Experimentation: Combines the agility of client-side with the power of server-side testing without compromising performance

• AI-Native Architecture: Designed for transparency, explainability, and compliance from the ground up

• Omnichannel Experience Delivery: Personalization across web, mobile, email, call centers, and in-store

• Enterprise-Grade Security: Built for high-stakes industries like healthcare and financial services

“This is not a retrofit — it’s a reinvention,” added Maher. “Together, we’re creating a future-proof solution to help brands not only meet customer expectations, but to anticipate and exceed them.”

Accelerating Growth and Market Impact

With Monetate growing over 30% annually, and backed by public and private investors managing over $400B in assets, the acquisition of SiteSpect amplifies its market reach and vertical depth — especially in sectors demanding advanced data protection and deployment flexibility.

The new platform will help global brands future-proof their digital experience strategy with AI-powered personalization, latency-free testing, and strategic guidance — all in a unified solution built for the next era of enterprise marketing.

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Horizon Media just made a heavyweight move in the media tech arms race. The largest independent media agency in the U.S.—and the world—is beefing up its AI and data muscle with a trio of seasoned tech execs, all aimed at accelerating development of its AI-native marketing platform, Blu.

This isn't about playing catch-up. It's Horizon planting a flag: the traditional agency model isn’t just outdated—it’s being dismantled in real time.

Meet the New Architects of AI-Led Media

To reshape how marketers navigate the increasingly complex media landscape, Horizon has appointed:

• Krish Kuruppath as EVP, Head of Tech

• Jeremy Flynn as EVP, Head of Product

• Allan Johnston as SVP, Head of Program Management

All three report to Domenic Venuto, Chief Product & Data Officer, and their collective brief is clear: reimagine Horizon’s tech stack for a media world driven by AI, first-party data, and high-performance marketing intelligence.

A Platform Built for Marketers, Not Just Media Buyers

At the center of this push is Blu, Horizon’s AI-native integrated marketing platform—open, extensible, and designed to simplify what’s become a tangle of martech complexity. With this leadership team in place, Horizon is turning Blu into more than a platform; it's shaping it into the nerve center of next-gen media orchestration.

President Bob Lord didn’t mince words: “The marketing landscape demands more than incremental improvements… we’re helping clients simplify their martech stack with unprecedented confidence and transparency.” Translation: The agency-client dynamic is overdue for a rewrite—and AI is holding the pen.

Who’s Who in Horizon’s AI Power Play

Krish Kuruppath, formerly of Epsilon, brings deep expertise in identity resolution, clean rooms, and machine learning at scale—experience vital to Blu’s ambitions. At Epsilon, he helped architect platforms that married big data with high-touch personalization, a combination now considered table stakes in customer engagement.

Jeremy Flynn, best known for launching Clear Channel Outdoor’s RADAR analytics platform, knows how to build product roadmaps that actually land. Under his leadership, RADAR didn’t just measure OOH campaigns—it redefined what attribution could look like in physical media.

Allan Johnston rounds out the trio with a boots-on-the-ground operations mindset, forged at DEPT, Razorfish, and tech disruptors like WeWork. His knack for scaling agile teams and delivering in high-stakes environments makes him the program manager every product org wishes it had.

Why This Move Matters

Horizon’s strategy reflects a larger shift happening across media agencies: data-driven creativity is no longer optional—it’s the battlefield. While holding companies are consolidating and reshuffling their stacks (looking at you, WPP and Publicis), independents like Horizon are building from the ground up with AI at the core.

That’s a bold bet, but one that might pay off as marketers demand simpler, smarter tools that free them from vendor sprawl. With Blu, Horizon is trying to be the one ring to rule them all—at least when it comes to media intelligence, campaign execution, and measurable outcomes.

As AI transforms what’s possible in personalization and performance marketing, the firms that invest in engineering-led leadership now will likely set the pace. Horizon’s hires signal it's not just watching this trend—it wants to define it.

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In an industry where "omnichannel" has been the gold standard, PharmaForceIQ is flipping the script. The fast-rising player in life sciences marketing technology is betting big on something bolder—and smarter: optichannel engagement, where the focus shifts from being everywhere to being exactly where it matters.

And so far? That bet’s paying off.

From Pilot to Portfolio in 7 Months

PharmaForceIQ is currently the fastest-growing independent provider of precision customer engagement tech for the life sciences sector. Over the past year, it’s not only grown contract values multifold, but also pulled off rare feats—like expanding a pilot campaign with a major client from a single specialty brand to the entire specialty pharmaceutical portfolio in just seven months.

It helps that their client renewal rate sits at a clean 100%, which is practically unheard of in this corner of martech. But it’s the results-first strategy—data-driven, optimized in real-time—that keeps clients doubling down.

Optichannel: Smarter, Not Just More

While the term omnichannel has become marketing table stakes, optichannel is the emerging upgrade—a model where campaigns are continuously optimized to use only the most relevant channels for each target, in real time. The goal? Hyper-personalization that trims fat (and budget waste) while boosting campaign precision.

“PharmaForceIQ is transforming how the life sciences industry engages with customers by enabling rapid applications of real-world data,” said Stephen Onikoro, Chief Operating Officer. “Technology now empowers teams to leverage data in new ways, and optichannel maximizes personalization, effectiveness, and cost savings.”

Translation: Stop broadcasting. Start engaging—with actual relevance.

The Strategist Behind the Shift

At the helm of this strategic evolution is Hemal Somaiya, Chief Strategy Officer, whose approach to marketing disruption has earned serious recognition. In 2025 alone, Somaiya was named both a Women of Distinction honoree by MM+M and a 'Disrupter' in the PM360 ELITE 100—no small feat in a sector known for its regulatory complexity and glacial change cycles.

“I’m passionate about creating more meaningful value for HCPs and patients, not more noise,” said Somaiya. “PharmaForceIQ empowers commercial leaders to personalize outreach with advanced analytics, machine learning, and AI—not someday, but today.”

The life sciences space is under pressure to show ROI, reduce wasted ad spend, and—most importantly—engage prescribers and patients in ways that actually improve outcomes. Optichannel marketing helps brands move from mass repetition to micro-relevance, using data signals to make every campaign smarter and more human.

While larger legacy players are still wrestling with disconnected stacks and rigid workflows, PharmaForceIQ’s nimble, AI-first model is proving there’s a faster way to future-proof. Real-time optimization isn’t a pipe dream; it’s platform-native.

With a 100% renewal rate, rapid contract growth, and expanding client footprints, PharmaForceIQ seems positioned to challenge—and possibly leapfrog—some entrenched incumbents in the life sciences marketing tech world.

As the industry pivots toward value-based care and greater transparency, tools that actually deliver results (instead of dashboards full of lagging metrics) will define the winners.

PharmaForceIQ’s optichannel pivot might just be the wake-up call marketers didn’t know they needed.

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If you’ve ever filled out a “Contact Us” form on a law firm’s website and waited days for a response—if one ever came—you’re not alone. But according to Hennessey Digital’s 2025 Lead Form Response Time Study, things are changing. Slowly.

The digital marketing agency, well known for its laser focus on law firm SEO and understanding of Google’s evolving algorithm, just dropped its fifth annual report. It’s a data-heavy, no-fluff benchmark tracking how quickly U.S. law firms respond to online leads—and it offers a telling snapshot of how the legal industry is (and isn’t) adapting to digital-age client expectations.

After analyzing over 150,000 data points from more than 1,300 law firm websites nationwide, the verdict is clear: response times are improving, but not nearly fast—or consistently—enough.

Speed Is Winning the Race, but Many Firms Are Still at the Starting Line

Highlights from the 2025 study:

• 74% of personal injury firms now respond to online leads within a week, up from 59% in 2021.

• 25% reply in under 5 minutes—nearly doubling the 13% recorded four years ago.

• But 26% of firms still don’t respond at all, leaving potential clients (and revenue) hanging.

That last stat is especially brutal. In an era where response time is directly tied to lead conversion—and when technology has made instant engagement almost effortless—a quarter of law firms are still ghosting potential clients.

Calls and Texts Surge as Email Takes a Backseat

Email may still be the fallback for legal comms, but the study shows that phone calls and texts are now the fastest-growing response methods. It's a sign that firms are starting to meet clients where they are: on mobile and expecting immediacy.

And while automation and AI are increasingly being adopted in intake processes, human connection is still king, according to Hennessey Digital CEO Jason Hennessey.

“Even with everything AI can do today, the data still points to one clear truth: in the legal space, personalization and real human connection still matter most,” Hennessey said.

Hard to argue with that—especially when clients are often reaching out during one of the most stressful times in their lives.

The Good, the Bad, and the Opportunity

The report doesn't just benchmark speed. It calls out the 423 fastest law firms in the U.S., each responding to leads in under 10 minutes, and ranks the top (and bottom) cities based on average response times.

Also included:

• National and local lead response benchmarks

• Emerging trends in website and lead form behavior

• Common intake mistakes firms can avoid (hint: not responding is mistake #1)

• Strategic advice on how to boost conversions using automation and AI—without losing the human touch

Notably, cities showing standout performance are leveraging personalized automation and quicker hand-offs from intake teams to attorneys, blending speed with substance.

Why It Matters for Legal Marketing—and Beyond

This isn’t just about speeding up email replies. It’s a wake-up call for an industry that’s historically been slow to digitize. Fast response time isn’t a nice-to-have anymore—it’s a competitive edge. Especially as client expectations, search behavior, and Google's local ranking factors continue to evolve.

“Firms can spend thousands on SEO and PPC,” said Cindy Kerber Spellman, Senior Director of Marketing at Hennessey Digital, “but if they’re not responding quickly to leads, that marketing investment is wasted.”

The study itself was born out of that disconnect—when one client’s digital visibility skyrocketed, but conversions didn’t. Hennessey’s team dug deeper and found the real issue: no one was answering the (virtual) phone.

Since then, the annual benchmark has become a go-to industry resource for firms looking to tighten intake, convert more clients, and boost marketing ROI.

Captello Surges Ahead in Event Tech, Clinches Market Leader Status in Independent Audit

When it comes to event lead capture, Captello isn’t just playing the game—it’s owning the field. A recent independent audit by Soarion Digital, an AI-powered SaaS marketing agency, has placed Captello miles ahead of competitors like Mobly, iCapture, and Zuant in critical metrics like web traffic, audience engagement, and user sentiment.

With over 62% of market traffic, Captello is now the dominant force in the event lead capture and engagement space—a position built not just on reach, but on resonance. The audit highlights what many in the industry are already noticing: Captello is getting the clicks, keeping the attention, and converting the interest.

Traffic, Reach, and Rave Reviews

Soarion’s audit compared major players in the lead capture space, examining everything from site traffic to sentiment trends. Captello didn’t just win—it swept the leaderboard. The platform earned:

• 62% of total market traffic share

• Top engagement scores across site and social channels

• 100% positive sentiment from users

That last point is especially rare in SaaS circles. While rivals posted mixed reviews, Captello's spotless score speaks volumes. According to Soarion's analysis, the positive buzz stems from both the product’s user-friendly features and Captello’s responsive support team—a one-two punch that’s building serious brand loyalty in a competitive space.

“The results not only speak to our strong market presence but also reflect the positive experiences our users have with our solutions,” said Brad Froese, VP of Marketing at Captello. “At Captello, we are committed to providing world-class support and a seamless user experience.”

Why It Matters

Event marketers are under more pressure than ever to prove ROI and generate measurable engagement. Lead capture isn’t just a trade show form anymore—it’s a high-stakes, tech-powered conversion funnel. Captello’s growth reflects a wider trend: the shift toward smarter, more interactive event experiences that prioritize data, user intent, and follow-through.

The fact that Captello leads not just in visibility but in sentiment suggests it’s not just winning traffic—it’s winning trust.

While platforms like Mobly and Zuant offer comparable core features, Soarion’s audit indicates they’re trailing in both user engagement and brand resonance. Captello’s edge? A combination of product usability, robust analytics, and fast-evolving gamification tools that keep attendees—and marketers—hooked.

A Wider Play in Event Tech

This recognition from Soarion Digital isn’t Captello’s first headline moment, but it’s a timely one. As the events industry rebounds post-COVID, hybrid and in-person experiences are demanding better lead capture strategies that integrate seamlessly with CRMs, automate follow-ups, and offer richer attendee data.

Captello’s platform checks all the boxes—and now it has third-party validation to prove it.