RingCentral is rewriting the rules of business communication with the general availability of its AI Receptionist™ (AIR) — an AI-powered voice agent that’s now serving more than 2,000 organizations across healthcare, finance, real estate, and more. It’s not just answering calls. It’s driving strategic outcomes, 24/7.

Described by RingCentral as a “digital employee”, the AI Receptionist combines generative AI, contextual understanding, and dynamic call handling into a single, seamless solution that installs in minutes, needs no IT support, and delivers immediate ROI.

Voice AI With a Business Brain

Unlike legacy IVRs or basic virtual assistants, RingCentral’s AI Receptionist isn’t a gatekeeper — it’s a frontline operator. It answers questions, understands context, routes calls by name or intent, blocks spam, and even sends follow-up texts. It's available at a fraction of the cost of a human receptionist — just $39 per month per license, including 100 minutes of use.

“This is voice AI that adapts, evolves, and delivers value from day one,” said Kira Makagon, President & COO of RingCentral. “It’s not just a better first impression. It’s a strategic shift — from cost center to growth driver.”

What It Delivers:

• Instant activation – No IT required. AIR scrapes your website to learn key info and goes live within minutes.

• Customizable greetings & voices – Align caller experience with brand identity.

• Context-aware routing – Transfers based on names or inquiry types, even outside the business phone system.

• Multi-location & language support – Manage multiple offices with custom settings and route calls in both English and Spanish (beta).

• HIPAA compliance – Secure for healthcare use, including patient data protection.

• AI-powered call analytics – Identify FAQs, streamline responses, and optimize routing with one click.

Real Businesses, Real Impact

From medical offices to financial services firms, AIR is already making measurable impact:

• 93% of calls handled autonomously at Integral Recruiting Services, saving 12 hours/month and reducing staffing costs.

• $3,000/month saved at Big Think Capital, replacing a human receptionist with a 24/7 AI that never takes a break.

• 10% workforce reallocated and improved CX reported by early adopters in construction and real estate.

Pamela Sutton, Office Manager at Four Seasons of Angel Fire, shared how the tool reclaimed 8 hours of her weekly time, allowing her to focus on strategy and growth.

A Glimpse Into the Future: Agentic AI

RingCentral isn’t just playing catch-up with AI — it’s aiming to lead the next evolution. AIR represents a new category of "Agentic AI" that can interpret intent, make decisions, and execute tasks with human-like discernment. It’s more than a reactive tool — it’s proactive, intelligent, and business-aware.

Industry analyst Zeus Kerravala put it best:

"This is the AI frontline every modern business needs — conversational, efficient, and human-grade.”

With usage-based pricing, turnkey setup, and enterprise-grade intelligence, RingCentral AI Receptionist™ makes world-class voice automation available to businesses of any size — no IT team or budget bloat required.

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