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Guideline and Mediaocean Deepen Partnership with API Integration for End-to-End Media Planning and Buying

Guideline and Mediaocean Deepen Partnership with API Integration for End-to-End Media Planning and Buying

artificial intelligence 18 Jun 2026

As advertising organizations face mounting pressure to manage increasingly complex omnichannel campaigns, disconnected planning, buying, and financial workflows remain a persistent operational challenge. Guideline and Mediaocean are seeking to address that issue through an expanded partnership that connects media planning and execution systems more closely. The companies have introduced new API integrations between Guideline's MediaTools platform and Mediaocean's Prisma advertising management platform, aiming to streamline campaign workflows, improve data consistency, and reduce manual reconciliation across the media investment lifecycle.

The advertising technology industry continues to move toward greater workflow automation as brands and agencies look to eliminate inefficiencies created by fragmented systems. Against that backdrop, Guideline has announced an expanded integration with Mediaocean's Prisma platform, extending a longstanding partnership focused on connecting media planning, buying, reporting, and financial operations.

The announcement, unveiled during Cannes Lions 2026, introduces new API-based connectivity between MediaTools, Guideline's media plan management platform, and Prisma, Mediaocean's omnichannel advertising system widely used by agencies and enterprise marketers to manage media investments.

The integration addresses a common challenge facing modern media teams. While campaign planning, media buying, performance reporting, and financial reconciliation are all part of a single advertising lifecycle, they often occur across separate systems. As campaigns scale across digital, connected TV, social media, retail media networks, search advertising, and traditional channels, maintaining data consistency becomes increasingly difficult.

The newly announced APIs allow media planners to push campaign goals directly from MediaTools into Prisma while simultaneously pulling actualized media buying data back into planning environments. The result is a more connected workflow that reduces reliance on spreadsheets and manual data transfers.

For agencies managing large-scale media investments, these integrations can help minimize duplicate data entry while creating a more unified view of campaign performance and budget allocation. Instead of reconciling information from multiple systems after campaigns have launched, teams can continuously compare planned media investments against actual spending and performance outcomes.

The announcement reflects a broader shift occurring across the advertising operations landscape. Enterprise marketing organizations are increasingly investing in integrated technology ecosystems that connect planning, activation, measurement, and finance functions.

Historically, media planning and buying have operated in separate workflows. Planners develop budgets, audience strategies, and channel allocations, while buyers execute transactions across platforms and publishers. Finance and operations teams then reconcile spending after campaigns conclude. Each handoff introduces opportunities for delays, inconsistencies, and reporting inaccuracies.

The expanded Guideline-Mediaocean integration seeks to reduce those friction points through automated data synchronization.

Mediaocean's Prisma platform serves as a critical infrastructure layer for many of the world's largest agencies and advertisers. By connecting directly to planning environments through APIs, organizations can create a more seamless flow of campaign information from initial strategy development through execution and post-campaign analysis.

The development is particularly relevant as media investment becomes increasingly omnichannel. According to Gartner, marketing organizations continue to expand spending across multiple digital and traditional channels, creating greater complexity in campaign management. Simultaneously, IDC research indicates that enterprises are increasing investments in workflow automation and connected data environments to improve operational efficiency and decision-making.

The integration also aligns with a growing emphasis on data quality across the advertising ecosystem. As marketers rely more heavily on analytics, attribution models, and AI-powered optimization tools, the accuracy and consistency of campaign data become critical business requirements.

Disconnected systems can introduce reporting discrepancies that affect forecasting, budget allocation, and performance measurement. By creating a shared data framework between planning and buying systems, organizations gain a stronger foundation for analytics and operational decision-making.

Another notable aspect of the announcement is Guideline's continued focus on modernizing media operations through automation and artificial intelligence. Across the AdTech sector, vendors are increasingly embedding AI capabilities into workflow management platforms to help teams manage larger campaign volumes without increasing operational complexity.

The industry's push toward automation has accelerated as agencies face growing demands for faster campaign execution, greater transparency, and more detailed performance reporting. Media teams are expected to manage an expanding number of channels while maintaining budget accuracy and delivering measurable business outcomes.

Against this backdrop, connected planning and buying infrastructure is becoming a strategic requirement rather than a back-office operational improvement.

The partnership also reinforces a larger trend shaping enterprise advertising technology: the consolidation of campaign data across planning, activation, measurement, and finance systems. Similar initiatives are emerging across platforms from Salesforce, Adobe, Google, and Amazon as marketers seek unified workflows and centralized decision-making environments.

For agencies and enterprise brands, the value proposition extends beyond efficiency gains. More connected systems can improve reporting accuracy, reduce operational risk, and provide better visibility into media investment performance throughout the campaign lifecycle.

As advertising becomes increasingly data-driven, organizations that can eliminate workflow fragmentation and maintain consistent campaign information across departments are likely to gain a competitive advantage. The expanded Guideline and Mediaocean integration represents another step toward creating a more connected and automated media operations ecosystem for modern marketers.

Market Landscape

The global media management and advertising operations market is undergoing rapid transformation as brands shift toward omnichannel advertising strategies. Campaigns now span search, social media, connected TV, retail media, digital video, and programmatic channels, creating new operational challenges for agencies and enterprise marketing teams.

According to Gartner, marketing organizations continue prioritizing automation, workflow efficiency, and integrated data environments to improve campaign execution. IDC research also highlights growing enterprise investment in API-driven platforms that connect planning, activation, analytics, and financial systems.

As platforms such as Adobe, Salesforce, Google, Amazon, and Mediaocean expand their advertising technology ecosystems, interoperability and workflow automation are becoming key differentiators. The demand for unified campaign management infrastructure is expected to increase as media investments grow more complex and data-intensive.

Top Insights

 

  •  Guideline and Mediaocean introduced new API integrations that connect media planning, buying, reporting, and reconciliation workflows across the campaign lifecycle.
  • The integration enables campaign goals to move directly from MediaTools into Prisma while returning actualized buy data for plan-versus-actual performance analysis.
  • Agencies and brands can reduce spreadsheet-based reconciliation and duplicate data entry, improving operational efficiency and data consistency.
  • The partnership reflects broader industry demand for connected advertising infrastructure capable of supporting increasingly complex omnichannel campaigns.
  • Integrated planning and buying systems provide a stronger foundation for analytics, automation, financial accuracy, and AI-driven media optimization.

Get in touch with our MarTech Experts

Freecash Returns to Apple App Store as Rewarded User Acquisition Market Gains Momentum

Freecash Returns to Apple App Store as Rewarded User Acquisition Market Gains Momentum

marketing 18 Jun 2026

Freecash, the consumer rewards platform operated by advertising technology company Almedia, has returned to Apple's App Store following a temporary removal earlier this year. The reinstatement restores the app's availability across both major mobile ecosystems and comes at a time when rewarded user acquisition strategies continue to gain traction among mobile advertisers, game publishers, and performance marketing teams seeking alternative growth channels.

The mobile advertising industry has become increasingly competitive as rising acquisition costs, privacy changes, and platform restrictions reshape how companies attract and retain users. Against this backdrop, Almedia has announced that its flagship rewards platform, Freecash, is once again available on Apple's App Store, marking the latest development for one of the fastest-growing players in the rewarded user acquisition market.

The announcement follows Freecash's return to Google Play in May and restores the platform's presence across both major mobile app marketplaces. New iOS users can now access the app, while existing users regain access through Apple's ecosystem after a period of uncertainty surrounding the platform's temporary removal.

Founded in Berlin, Almedia has emerged as a notable force in the advertising technology sector. The company has built its business around rewarded user acquisition, a model that incentivizes consumers to engage with apps, games, surveys, and promotional activities in exchange for rewards. The approach has gained popularity as marketers search for more measurable and engagement-driven alternatives to traditional mobile advertising campaigns.

According to the company, Freecash has surpassed 80 million users globally and distributed more than $300 million in rewards. Earlier in 2026, the platform climbed to the No. 2 position in the U.S. App Store rankings and reportedly added 19 million new users before its removal from Apple's marketplace in April.

The return to the App Store represents more than a simple distribution milestone. It underscores the growing importance of reward-based engagement models within the broader mobile advertising ecosystem.

Rewarded acquisition strategies have become increasingly attractive to marketers navigating an industry transformed by privacy regulations and platform-level tracking restrictions. Since Apple's App Tracking Transparency (ATT) framework altered user-level data access, advertisers have faced challenges in targeting, attribution, and campaign optimization. As a result, many brands and app developers have explored performance-driven channels that rely on direct user engagement rather than extensive behavioral tracking.

Freecash operates within this environment by creating a value exchange between consumers and advertisers. Users complete activities such as testing applications, participating in offers, or engaging with digital experiences, while advertisers gain access to audiences demonstrating measurable intent and engagement.

The model aligns with broader shifts occurring across the mobile growth landscape. Major advertising platforms, including those operated by Google, Meta, and Apple, continue evolving their privacy frameworks, forcing marketers to rethink acquisition strategies. At the same time, mobile gaming publishers are increasingly investing in rewarded experiences as a method for acquiring users while maintaining return-on-ad-spend efficiency.

Industry analysts have identified rewarded advertising as one of the more resilient segments within mobile marketing. According to Statista, global mobile advertising spending continues to rise despite economic uncertainty, while gaming and app publishers increasingly prioritize engagement-based monetization models. Meanwhile, research from AppsFlyer and other mobile measurement providers has highlighted growing adoption of rewarded user acquisition campaigns among app marketers seeking higher-quality installs and improved retention metrics.

Almedia's latest announcement also arrives as competition intensifies across the user acquisition technology market. Companies focused on performance marketing, affiliate-driven growth, and rewarded engagement are racing to capture budgets previously directed toward traditional paid social and display advertising channels.

The company appears intent on strengthening its position within that market. Alongside the app's reinstatement, Almedia revealed plans for its inaugural industry event, the Almedia Summit, scheduled to take place in Berlin on July 2–3. The gathering is expected to bring together mobile game publishers, advertising platforms, and user acquisition professionals to discuss emerging trends in rewarded advertising and mobile growth strategies.

The summit reflects a broader trend toward collaboration between advertising technology vendors and mobile publishers as the industry adapts to AI-driven optimization, evolving privacy standards, and shifting consumer behavior. Increasingly, user acquisition teams are evaluating not only scale but also engagement quality, lifetime value, and retention performance when selecting growth partners.

For marketers, Freecash's return may signal continued confidence in rewarded user acquisition as a viable channel for audience growth. For app developers and game publishers, it expands access to a platform that has demonstrated significant consumer adoption and engagement.

The broader significance lies in how mobile advertising continues to evolve beyond traditional impressions and clicks. As advertisers seek more transparent and measurable outcomes, platforms that directly connect consumer engagement with acquisition performance are likely to play a larger role in future growth strategies.

Whether rewarded user acquisition becomes a dominant pillar of mobile advertising remains to be seen. However, Freecash's rapid growth and re-entry into Apple's ecosystem suggest that demand for alternative acquisition models remains strong among both advertisers and consumers.

Market Landscape

The rewarded user acquisition market is becoming an increasingly important segment of the broader AdTech ecosystem. As privacy-first policies from Apple and Google reshape mobile advertising, brands are looking for channels that deliver measurable engagement and higher-quality users.

Companies across the mobile marketing landscape are investing in performance-based advertising models that emphasize user actions rather than traditional impressions. This trend has accelerated alongside the adoption of AI-powered campaign optimization, first-party data strategies, and engagement-driven monetization.

For mobile game publishers and app developers, rewarded acquisition platforms provide an alternative to rising costs on traditional advertising networks. As competition for user attention intensifies, platforms capable of delivering verified engagement and stronger retention metrics are expected to attract growing advertiser interest.

Top Insights

 

  •  Freecash has returned to Apple's App Store, restoring availability across both iOS and Android ecosystems and expanding access for millions of potential new users.
  • The platform reports more than 80 million users globally and over $300 million in rewards distributed, highlighting significant growth in rewarded user acquisition.
  • Rewarded advertising models are gaining relevance as marketers adapt to privacy-driven changes affecting targeting, attribution, and campaign optimization.
  • Mobile publishers increasingly view engagement-based acquisition channels as alternatives to traditional paid social and display advertising campaigns.
  • Almedia plans to strengthen its position in the AdTech market through industry collaboration initiatives, including its inaugural Almedia Summit in Berlin.

Get in touch with our MarTech Experts

G2 Expands Buyer Intent Data and AI Integrations to Help Revenue Teams Act on Hidden Demand

G2 Expands Buyer Intent Data and AI Integrations to Help Revenue Teams Act on Hidden Demand

artificial intelligence 18 Jun 2026

As B2B software buyers increasingly rely on AI tools rather than traditional search engines to evaluate vendors, go-to-market teams face a growing challenge: identifying purchase intent before prospects formally enter the sales funnel. G2, one of the largest software review and buyer intelligence platforms in the B2B technology market, is introducing a series of product enhancements designed to close that visibility gap. The company announced new AI integrations, expanded buyer intent data, analytics connectors, and workflow automation capabilities aimed at helping sales and marketing teams turn buying signals into actionable revenue opportunities.

The rise of AI-powered software discovery is reshaping how enterprise buyers research technology vendors. According to a recent survey conducted by G2, 51% of B2B software buyers now begin their software research using AI chatbots more often than traditional search engines. The trend signals a major shift in buyer behavior, one that challenges conventional lead generation and intent-tracking models.

Historically, go-to-market teams have relied on website visits, form fills, email engagement, and CRM activity to identify prospects showing purchase intent. As buyer journeys increasingly move into AI-driven environments, much of that activity becomes difficult to detect through traditional systems.

To address this challenge, G2 has introduced a new set of capabilities that bring buyer behavior data directly into the tools where sales, marketing, and revenue teams already operate.

At the center of the announcement is an expanded ecosystem of Model Context Protocol (MCP) integrations. The company has extended support across several widely adopted AI and revenue technology platforms, including ChatGPT, Claude, HubSpot, Gong, Profound, and AirOps.

The integrations allow users to access G2 Buyer Intent data, verified customer reviews, competitive intelligence, and software research insights without leaving their existing workflows. Instead of switching between multiple systems, teams can surface buying signals and customer sentiment directly within the platforms they use to manage campaigns, customer interactions, and sales engagement.

The move reflects a broader industry trend toward embedding data intelligence inside operational workflows rather than requiring users to access standalone analytics tools.

For example, organizations using HubSpot can connect buyer intent signals to AI-powered workflow agents, while sales teams working in Gong can access competitive research behavior before engaging prospects. AI platforms such as ChatGPT and Claude can leverage verified software reviews and intent data to support market analysis, product comparisons, and account research.

The announcement also highlights the growing convergence between AI assistants and revenue operations technology. As enterprises increasingly deploy AI agents across sales and marketing functions, access to trusted, structured datasets becomes a competitive differentiator.

Beyond AI integrations, G2 is expanding its buyer intent ecosystem through deeper coverage across software discovery platforms Capterra, Software Advice, and GetApp. The company says the broader network can provide organizations with up to twice as many intent signals compared with previous data coverage.

The expansion addresses a common challenge facing B2B marketing teams: fragmented buyer research journeys. Prospective customers often evaluate vendors across multiple review sites, marketplaces, and research platforms before contacting a vendor directly. Aggregating these signals can provide a more complete picture of market demand and purchase readiness.

To make that data more actionable, G2 introduced Intent Studio, currently available in beta. The platform enables teams to create audience segments directly within G2 using intent and engagement data instead of exporting information into separate marketing systems.

Alongside Intent Studio, the company launched Activity Feed, a feature that displays detailed account-level research activity, including category exploration, competitor comparisons, and review engagement patterns. The objective is to help revenue teams personalize outreach based on observed buyer behavior rather than relying solely on predictive scoring models.

The company is also investing in data infrastructure capabilities. New integrations with Snowflake, BigQuery, and Databricks allow enterprises to combine G2 intent data with CRM records, product usage metrics, and first-party customer data. For organizations building modern customer data platforms and enterprise analytics environments, these integrations support more comprehensive pipeline analysis and market intelligence initiatives.

The announcement extends beyond demand generation and buyer intelligence. G2 is also enhancing its review ecosystem through new customer advocacy and reputation management tools.

Review Rally introduces campaign management functionality that allows organizations to systematically collect customer reviews through contests, unique participation links, and performance tracking. A redesigned review submission process aims to improve review quality through guided workflows and writing assistance.

The company also unveiled Review Optimizer, a feature that recommends actions to improve review visibility and competitive positioning based on market activity and review performance trends.

Another notable addition is AI Blueprints, a repository of more than 500 community-contributed AI workflows and implementation examples. Unlike vendor-created templates, the blueprints are designed around peer-submitted use cases that document how organizations deploy AI tools, the processes involved, and the resulting business outcomes.

The initiative reflects a growing market demand for practical AI implementation guidance. Gartner research has consistently shown that organizations struggle to move from AI experimentation to operational deployment, creating opportunities for peer-driven knowledge sharing and workflow standardization.

The broader significance of G2's announcement lies in the changing nature of software buying itself. According to Gartner, B2B buying groups spend only a small portion of their purchasing journey interacting directly with vendors, while the majority of research occurs independently. As AI becomes a primary interface for discovery and evaluation, visibility into buyer activity may increasingly depend on trusted data ecosystems rather than traditional demand generation tactics.

For enterprise marketing leaders, the shift reinforces the importance of customer reviews, first-party intent signals, and AI-ready data infrastructure. Organizations that can identify emerging demand earlier and activate those insights across their revenue technology stack may gain a significant advantage as software buying behavior continues to evolve

Market Landscape

The B2B buyer intent data market is evolving rapidly as AI-powered research changes software discovery behavior. Traditional platforms such as Salesforce, Adobe, HubSpot, and Microsoft continue investing in AI-driven customer intelligence, while specialized providers are racing to deliver actionable buyer signals directly inside revenue workflows.

G2's latest announcement positions the company at the intersection of buyer intent intelligence, customer reviews, AI search visibility, and revenue operations. As enterprises adopt AI assistants and agentic workflows, trusted first-party data is becoming increasingly valuable for both marketing attribution and pipeline generation.

According to Gartner, over 80% of B2B sales interactions are expected to occur through digital channels, while IDC forecasts continued growth in AI-enabled enterprise software investments. These trends are accelerating demand for platforms capable of connecting customer intent, AI insights, and revenue execution.

Top Insights

 

  • G2 expanded MCP integrations across ChatGPT, Claude, HubSpot, Gong, Profound, and AirOps, bringing buyer intent intelligence directly into AI and revenue workflows.
  • New Buyer Intent capabilities incorporate signals from Capterra, Software Advice, and GetApp, potentially doubling available buyer activity data for sales and marketing teams.
  • Intent Studio and Activity Feed provide deeper visibility into software research behavior, helping revenue teams personalize outreach using real-time buyer engagement signals.
  • Snowflake, BigQuery, and Databricks integrations support enterprise analytics initiatives by combining buyer intent data with CRM and first-party customer datasets.
  • AI Blueprints introduces more than 500 peer-contributed AI workflows, helping organizations move from AI experimentation toward operational deployment

 

Adobe and LinkedIn Launch Global AI Skills Initiative to Prepare Marketers for the Agentic AI Era

Adobe and LinkedIn Launch Global AI Skills Initiative to Prepare Marketers for the Agentic AI Era

artificial intelligence 17 Jun 2026

As artificial intelligence reshapes every aspect of marketing, from content creation and campaign execution to customer engagement and analytics, the demand for AI-literate marketing professionals is accelerating. In response, Adobe and LinkedIn have unveiled AI Essentials for Marketers, a global learning initiative designed to help marketers develop practical AI skills through role-based, accessible training. The partnership reflects a broader industry shift toward workforce transformation, as organizations seek to equip teams with the capabilities needed to succeed in an increasingly AI-driven marketing landscape.

Artificial intelligence is no longer an experimental technology within marketing organizations. It is becoming a core component of how brands create content, personalize customer experiences, optimize campaigns, and analyze performance.

Recognizing the growing skills gap between AI adoption and workforce readiness, Adobe and LinkedIn have announced AI Essentials for Marketers, a global education initiative aimed at helping marketing professionals build the competencies required to work effectively alongside AI technologies.

The program arrives at a pivotal moment for the industry.

According to data from LinkedIn’s Economic Graph, AI skills have emerged as the leading area of professional development for marketers. The platform also reports that marketing job postings requiring AI literacy have increased by 113% year-over-year, signaling that employers increasingly view AI proficiency as a critical business skill rather than a specialized technical capability.

This shift reflects a broader transformation occurring across the marketing ecosystem.

Generative AI and emerging agentic AI systems are changing how marketers approach content strategy, creative production, audience segmentation, campaign management, customer journey orchestration, and performance measurement. As organizations integrate AI into daily operations, the need for workforce upskilling has become a strategic priority for chief marketing officers and business leaders.

The Adobe-LinkedIn initiative seeks to address this challenge through a practical, role-specific learning model designed for modern professionals.

Rather than relying on lengthy certification programs, AI Essentials for Marketers delivers short-form learning experiences that fit into busy work schedules. The courses are designed by marketers for marketers, enabling participants to develop applicable skills without requiring significant time away from their day-to-day responsibilities.

The initiative will feature four role-based learning tracks covering some of the most in-demand functions within modern marketing organizations. These include digital marketing, content and creative operations, social media and communications, as well as data and analytics.

Importantly, the courses will be available in 47 languages, significantly expanding access for marketing professionals across global markets.

The program combines the strengths of both organizations.

Adobe brings extensive expertise in marketing technology, creative tools, customer experience management, and enterprise AI adoption. The company reports that 99% of Fortune 100 organizations use AI within Adobe applications, demonstrating the scale at which AI has become embedded within enterprise marketing environments.

Meanwhile, LinkedIn contributes its learning infrastructure, labor market intelligence, and professional development ecosystem. Through LinkedIn Learning, users gain access to a vast catalog of educational resources, including more than 2,300 AI-focused courses designed to support career growth and workforce development.

Together, the companies aim to bridge the gap between AI awareness and practical implementation.

The initiative goes beyond theoretical instruction by incorporating real-world customer use cases, expert perspectives, marketing research, and hands-on learning experiences. Participants will learn how AI can support content planning, creative production, campaign execution, audience targeting, and data-driven decision-making.

This emphasis on applied learning is becoming increasingly important as organizations move from AI experimentation toward operational deployment.

Many enterprises have already implemented generative AI tools for content generation and productivity enhancement. However, industry analysts increasingly argue that long-term success depends on developing organizational capabilities alongside technological investments.

Without appropriate training, companies risk underutilizing AI platforms or creating inconsistent adoption across teams.

The launch also aligns with Adobe’s broader workforce development efforts through Adobe Digital Academy and Experience League, which focus on expanding access to digital skills, creative education, and career advancement opportunities. Adobe has committed more than $100 million through scholarships, product access, donations, and partnerships aimed at supporting learners from diverse backgrounds.

For LinkedIn, the initiative further strengthens its position as a platform connecting professional development with evolving labor market demands.

As AI continues to reshape job requirements, skills validation is becoming increasingly valuable for professionals seeking career advancement. Participants who complete the courses will receive certificates that can be displayed directly on their LinkedIn profiles, helping demonstrate expertise to employers and recruiters.

Beyond individual career growth, the partnership reflects a larger industry trend.

Organizations are beginning to recognize that AI transformation is not solely a technology initiative. It is also a talent strategy. As marketing teams adopt increasingly sophisticated AI-powered workflows, businesses must invest in workforce readiness to maximize returns on technology investments.

The future of marketing will likely be defined not by whether companies adopt AI, but by how effectively their people learn to collaborate with it.

Through AI Essentials for Marketers, Adobe and LinkedIn are positioning themselves at the center of that transformation, providing marketers with the skills needed to navigate the next generation of customer engagement, creativity, and digital innovation.

Market Landscape

The global market for AI-powered marketing technologies continues to expand as organizations seek greater efficiency, personalization, and customer engagement. Research from Gartner, Forrester, and IDC indicates that generative AI and agentic AI are among the most influential technologies shaping the future of marketing operations.

At the same time, employers are facing growing pressure to upskill workforces as AI becomes embedded across business functions. Marketing professionals increasingly require competencies that combine creativity, data literacy, automation expertise, and AI proficiency. This has created significant demand for accessible learning programs focused on practical AI applications within real-world marketing environments.

Top Insights

  • Adobe and LinkedIn have launched AI Essentials for Marketers, a global AI skills development initiative.
  • LinkedIn data shows marketing job postings requiring AI literacy skills have increased by 113% year-over-year.
  • The program offers role-based learning tracks focused on digital marketing, content creation, communications, and analytics.
  • Courses will be available in 47 languages to support global workforce development.
  • Participants will gain practical experience in AI-powered content creation, campaign development, audience targeting, and data analysis.
  • The initiative reflects a growing industry focus on workforce readiness as AI adoption accelerates

Get in touch with our MarTech Experts

Zapier Survey Reveals 92% of B2B Sales Teams Lose Qualified Leads as Workflow Gaps Undermine AI Investments

Zapier Survey Reveals 92% of B2B Sales Teams Lose Qualified Leads as Workflow Gaps Undermine AI Investments

artificial intelligence 17 Jun 2026

Despite growing investments in AI-powered sales technology, most organizations continue to struggle with a fundamental revenue challenge: qualified leads are falling through the cracks. New research from Zapier, the AI orchestration platform, found that 92% of B2B sales and marketing managers report losing qualified leads every month, not because of a lack of software, but because disconnected systems and fragmented workflows prevent timely follow-up. The findings highlight a growing issue facing modern revenue teams as technology adoption accelerates faster than operational integration.

The modern sales technology stack has never been more sophisticated.

Customer relationship management (CRM) platforms, marketing automation tools, conversational AI assistants, lead scoring engines, outreach solutions, and revenue intelligence platforms have become standard components of B2B sales operations. Yet despite unprecedented access to technology, many organizations are still struggling to convert opportunities into revenue.

According to Zapier's latest Dropped Leads Survey, the problem is not the number of tools organizations use but how those tools work together.

The survey of more than 400 U.S. sales and marketing managers found that 92% of respondents experience qualified leads slipping through the cracks every month. More concerning, 38% report that dropped leads occur multiple times each week, while 12% say the issue occurs nearly every day.

The findings suggest that revenue leakage remains a widespread challenge even as organizations continue to expand investments in automation and artificial intelligence.

At the center of the issue is workflow fragmentation.

Many organizations have assembled increasingly complex technology ecosystems consisting of CRM platforms, email engagement systems, marketing automation solutions, AI assistants, and customer data platforms. However, these systems often operate independently, requiring employees to manually move information between applications, update records, assign ownership, and trigger follow-up actions.

As a result, sales representatives frequently become the connective tissue between disconnected systems.

When responsibilities are unclear or information fails to transfer seamlessly between platforms, leads can stagnate in the pipeline before receiving appropriate engagement. In highly competitive markets, even minor delays in response times can significantly reduce conversion rates.

The survey also revealed the operational burden created by manual processes.

Nearly seven in ten managers reported that sales teams spend between three and ten hours each week performing administrative CRM tasks such as entering contact information, updating opportunity stages, and resolving duplicate records. For many organizations, that represents up to one-quarter of a typical workweek spent on activities that do not directly contribute to selling.

These inefficiencies have become increasingly visible as organizations face mounting pressure to improve sales productivity while controlling operational costs.

Another significant challenge identified in the research involves follow-up consistency.

While initial outreach often occurs successfully, 42% of managers reported that their teams fail to complete second or third follow-up attempts. This finding reinforces a long-standing issue in B2B sales, where persistence often plays a critical role in engaging prospects who are evaluating solutions over extended buying cycles.

The study further found that 37% of organizations experience lead loss during handoffs between marketing systems and CRM platforms or between marketing and sales teams. These transition points frequently create visibility gaps that prevent timely engagement and accurate pipeline tracking.

Perhaps the most notable insight from the survey involves artificial intelligence adoption.

The research found that 91% of organizations have already integrated AI into some aspect of their sales workflow, with 55% reporting that AI is fully embedded within lead management processes.

This demonstrates that AI adoption itself is no longer the primary challenge.

Instead, organizations are increasingly focused on orchestrating how multiple AI-powered systems interact across the customer journey. In many cases, one application may score leads, another may generate outreach content, while a third updates CRM records. Without a coordinated workflow connecting these actions, human intervention remains necessary to advance opportunities through the pipeline.

The findings align with broader industry trends.

Research from Gartner and Forrester indicates that revenue operations teams are shifting focus from standalone technology adoption toward workflow automation, process orchestration, and system interoperability. As technology stacks expand, organizations are discovering that operational efficiency depends less on individual tools and more on how effectively those tools exchange information and automate actions.

This evolution has contributed to the emergence of AI orchestration platforms, which aim to coordinate workflows across multiple applications while reducing manual intervention.

According to the survey, respondents identified integration as a higher priority than additional technology investments. More than half of managers cited better connectivity across CRM, email, calendar, and marketing platforms as their most pressing need. Others emphasized automated follow-up processes, intelligent task creation, and automated lead routing as critical areas for improvement.

For revenue leaders, the implications are clear.

Organizations that continue adding software without addressing workflow connectivity may see diminishing returns from technology investments. Conversely, businesses that prioritize process automation, AI orchestration, and system integration can improve response times, reduce administrative overhead, and increase the likelihood that qualified leads receive timely engagement.

As AI becomes a permanent fixture within sales and marketing operations, competitive differentiation may increasingly depend on workflow execution rather than tool adoption alone. Zapier's findings suggest that the future of revenue growth lies not in acquiring more technology, but in ensuring that existing technologies work together as a unified system.

Market Landscape

The global revenue operations and sales technology market is evolving rapidly as organizations seek to improve productivity, automate repetitive tasks, and accelerate pipeline growth. Gartner research shows that automation, workflow orchestration, and AI-enabled sales processes remain among the highest-priority investments for revenue leaders.

At the same time, enterprises are managing increasingly complex technology environments that include CRM platforms, marketing automation systems, customer data platforms, conversational AI tools, and analytics solutions. This complexity has elevated integration and interoperability as critical success factors.

As AI adoption becomes mainstream, organizations are shifting attention toward orchestration platforms capable of connecting systems, automating workflows, and improving cross-functional alignment between sales and marketing teams.

Top Insights

  • Zapier's survey found that 92% of sales and marketing managers report losing qualified leads every month.
  • Nearly 40% of respondents experience dropped leads multiple times each week.
  • Sales representatives spend between three and ten hours weekly on CRM administration and data management tasks.
  • Forty-two percent of organizations struggle to maintain follow-up beyond the initial prospect interaction.
  • Ninety-one percent of respondents have incorporated AI into sales workflows, yet workflow fragmentation remains a major challenge.
  • Sales leaders increasingly prioritize integration, automation, and workflow orchestration over acquiring additional tools

Get in touch with our MarTech Experts

Acxiom Real ID Joins Databricks CustomerLake to Power Identity Resolution and AI-Driven Marketing

Acxiom Real ID Joins Databricks CustomerLake to Power Identity Resolution and AI-Driven Marketing

artificial intelligence 17 Jun 2026

As enterprises accelerate investments in artificial intelligence, customer data platforms, and omnichannel personalization, identity resolution has emerged as one of the most critical components of modern marketing infrastructure. Acxiom has announced that its Real ID solution is now available as a native Built-On application within Databricks and the Databricks Marketplace, providing marketers with a privacy-conscious identity foundation for AI-powered customer engagement. The announcement also strengthens Acxiom’s role as a launch partner for Databricks CustomerLake, the company’s newly introduced Agentic Customer Data Platform (CDP), further advancing the convergence of identity, analytics, and AI-driven marketing operations.

Artificial intelligence may be transforming marketing, but its success still depends on one fundamental capability: understanding who the customer is.

As organizations struggle with fragmented customer data spread across CRM systems, advertising platforms, analytics tools, loyalty programs, and customer service applications, identity resolution has become a foundational requirement for delivering personalized experiences at scale.

Acxiom's latest integration with Databricks addresses this challenge by bringing Acxiom Real ID directly into the Databricks ecosystem. Available as a native Built-On application and listed in the Databricks Marketplace, the solution enables organizations to unify customer identities without moving or duplicating personally identifiable information (PII), an increasingly important consideration in today's privacy-focused regulatory environment.

The integration is designed to help enterprise marketers establish a trusted identity layer that powers customer analytics, audience segmentation, activation workflows, and AI-driven decision-making from a single governed environment.

At the core of the announcement is Acxiom Real ID, which leverages Acxiom's identity graph covering more than 260 million addressable individuals in the United States. By connecting customer records across disparate systems, the platform helps organizations create a unified customer profile capable of supporting personalized engagement strategies across marketing, sales, advertising, and customer experience functions.

The timing reflects a broader shift occurring throughout the customer data ecosystem.

As organizations embrace generative AI and autonomous marketing agents, data quality and identity accuracy have become increasingly important. AI systems are only as effective as the data they access. Incomplete customer records, duplicate profiles, fragmented identifiers, and disconnected datasets can significantly reduce the effectiveness of AI-driven recommendations, audience targeting, and customer journey orchestration.

This challenge has fueled growing demand for identity resolution technologies that can serve as the foundation for enterprise AI initiatives.

The integration also aligns closely with the launch of Databricks CustomerLake, an Agentic CDP designed to bring customer data management, analytics, and AI capabilities together within the Databricks environment. As a launch partner, Acxiom provides the identity infrastructure needed to create persistent Customer 360 profiles that support advanced segmentation, enrichment, and activation use cases.

Together, CustomerLake and Acxiom Real ID enable organizations to manage customer intelligence where their data already resides, reducing operational complexity while improving governance and compliance.

The emergence of Agentic CDPs marks a significant evolution in customer data management.

Traditional CDPs primarily focused on consolidating customer information from multiple sources. Next-generation platforms are increasingly incorporating artificial intelligence, machine learning, and autonomous workflow orchestration capabilities that allow marketers to automate decision-making, optimize campaigns, and generate insights with minimal manual intervention.

However, these systems require accurate identity resolution to function effectively.

Without a trusted customer identity layer, AI agents may struggle to interpret customer behaviors, predict preferences, or deliver relevant experiences across channels. By embedding Acxiom Real ID directly into Databricks, enterprises gain a more reliable foundation for personalization and AI-powered engagement strategies.

The partnership also reflects the growing convergence of martech and adtech ecosystems.

Historically, customer data platforms, advertising technologies, analytics environments, and customer engagement tools operated independently. Today, organizations increasingly seek unified architectures that enable data to flow seamlessly between systems while maintaining governance and compliance controls.

Acxiom positions its Real ID solution as a bridge between these traditionally siloed environments. By providing a common identity framework across marketing and advertising workflows, organizations can improve audience targeting, campaign measurement, attribution, and customer experience management.

For marketers, the business implications are substantial.

The integration supports customer acquisition initiatives through more precise audience identification, strengthens retention strategies through enriched customer insights, improves lifetime value through deeper personalization, and enables more accurate measurement of marketing effectiveness.

It also addresses one of the industry's most pressing priorities: operationalizing AI responsibly.

As enterprises invest heavily in generative AI, agentic workflows, and predictive analytics, governance and privacy have become board-level concerns. Acxiom and Databricks emphasize that the solution enables organizations to maintain control over customer data while supporting AI-driven use cases within a governed environment.

Competition in this market continues to intensify as leading customer data and cloud technology providers race to become the preferred infrastructure for AI-powered customer engagement. Companies such as Salesforce, Adobe, Microsoft, and Oracle are all investing heavily in identity, customer data, and AI-enabled marketing capabilities.

The Acxiom-Databricks partnership highlights how identity resolution is becoming a strategic enabler of enterprise AI. As organizations seek to transform customer data into actionable intelligence, trusted identity frameworks are emerging as a critical component of modern marketing infrastructure.

For enterprises building AI-ready marketing ecosystems, the ability to unify customer identities, enrich customer intelligence, and activate audiences within a single governed platform may become a key competitive advantage in the next phase of digital transformation.

Market Landscape

The customer data platform market is evolving rapidly as enterprises modernize their data infrastructure to support artificial intelligence, real-time personalization, and privacy-first engagement strategies. According to Gartner and IDC, organizations increasingly prioritize investments in identity resolution, Customer 360 initiatives, and AI-enabled marketing operations.

Simultaneously, the distinction between martech and adtech continues to blur. Businesses are seeking integrated environments that connect customer intelligence, analytics, advertising, and activation capabilities while maintaining governance and regulatory compliance.

The emergence of Agentic CDPs represents the next stage of this evolution, combining customer data management with AI-powered automation and decision intelligence.

Top Insights

  • Acxiom Real ID is now available as a native Built-On application within Databricks and the Databricks Marketplace.
  • The solution leverages Acxiom's identity graph of more than 260 million addressable individuals in the U.S. to support customer identity resolution and data enrichment.
  • Acxiom is a launch partner for Databricks CustomerLake, the company's newly introduced Agentic CDP.
  • The integration enables organizations to build Customer 360 profiles, enrich customer data, and activate audiences from a single governed environment.
  • Identity resolution is becoming a foundational capability for AI-powered marketing, personalization, and customer engagement strategies.
  • The partnership reflects the growing convergence of customer data platforms, analytics environments, and AI-driven marketing operations

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Comparably Reveals 2026 Best Career Growth and Leadership Rankings as Workplace Culture Becomes a Competitive Talent Advantage

Comparably Reveals 2026 Best Career Growth and Leadership Rankings as Workplace Culture Becomes a Competitive Talent Advantage

marketing 17 Jun 2026

As organizations compete for skilled talent in an increasingly transparent labor market, workplace culture, leadership quality, and career development opportunities have become critical differentiators. Comparably, a ZoomInfo company specializing in workplace culture and compensation insights, has announced its 2026 Best Career Growth, Best Leadership Teams, and Best Departments Awards, recognizing organizations that employees rate highest across leadership effectiveness, career advancement, collaboration, and overall employee experience. The rankings offer a data-driven snapshot of the qualities employees value most in today's workplace and provide employers with a benchmark for talent attraction and retention strategies.

The modern talent marketplace is increasingly shaped by employee experience.

While compensation remains an important factor in career decisions, professionals today are evaluating prospective employers through a broader lens that includes leadership quality, career progression opportunities, workplace culture, flexibility, inclusion, and professional development. This shift has elevated the importance of employee feedback platforms and workplace intelligence tools that provide candidates with greater visibility into organizational culture.

Against this backdrop, Comparably has released its 2026 Best Career Growth, Best Leadership Teams, and Best Departments Awards, highlighting organizations that employees rate most favorably across nearly 20 workplace culture metrics.

The rankings are based on anonymous employee feedback collected throughout the previous year and draw from one of the industry's largest workplace sentiment datasets, comprising more than 20 million employee ratings across approximately 70,000 organizations.

The results reveal a growing emphasis on leadership effectiveness and employee development as key drivers of workplace satisfaction.

In the Best Career Growth category for large organizations, Paycom secured the top position after rising significantly from its previous ranking. The award recognizes companies where employees believe they have strong opportunities for advancement, skill development, and long-term career progression.

Career growth has become a particularly important metric as organizations seek to retain talent amid ongoing workforce transformation. Employees increasingly expect employers to invest in continuous learning, leadership development, mentorship programs, and internal mobility opportunities.

Meanwhile, the Best Leadership Teams ranking was led by Adobe, reflecting strong employee perceptions of executive leadership, strategic direction, communication, and organizational trust.

Leadership reputation has become a major factor in employer branding. In an era where employee reviews are publicly accessible and workplace transparency continues to increase, executives play an increasingly visible role in shaping organizational perception.

Companies that consistently communicate vision, support employee growth, and foster inclusive workplace cultures often achieve stronger engagement and retention outcomes.

Several organizations demonstrated strength across multiple categories, including Elsevier, RingCentral, ADP, TP, and Calix.

Their repeated appearance across departmental rankings suggests that employee experience is increasingly influenced by organization-wide culture rather than isolated departmental initiatives.

The departmental awards provide additional insight into what employees value within specific business functions.

Sales teams are increasingly judged not only on performance incentives but also on coaching quality, collaboration, leadership support, and career advancement opportunities. Marketing professionals often prioritize creativity, innovation, strategic influence, and cross-functional collaboration. HR teams are expected to foster employee engagement while supporting organizational transformation, while engineering and product teams seek environments that encourage innovation, technical excellence, and professional growth.

These evolving expectations align with broader workforce trends identified by research firms such as Gartner and Forrester. Studies consistently show that employee engagement, leadership trust, and career development opportunities are among the strongest predictors of retention and organizational performance.

The significance of workplace reputation has also increased due to the digitalization of recruiting.

Job candidates now conduct extensive research before applying for positions, reviewing employer ratings, employee testimonials, leadership reviews, compensation insights, and cultural assessments across multiple platforms. This shift has transformed employer branding from a recruitment function into a strategic business priority.

For many organizations, workplace culture has become a measurable competitive advantage.

Companies recognized in Comparably's rankings benefit from greater visibility among job seekers, stronger employer brand equity, and increased credibility in competitive talent markets. Recognition can also support recruitment marketing efforts, improve candidate conversion rates, and strengthen employee advocacy initiatives.

The awards also reflect how employee expectations continue to evolve in a hybrid and AI-driven workplace environment. As organizations invest in digital transformation, automation, and workforce modernization, employees increasingly seek leaders who can balance innovation with transparency, professional development, and employee well-being.

For HR leaders and executive teams, the rankings serve as a reminder that culture is no longer a secondary consideration. Leadership effectiveness, career advancement opportunities, and department-level employee experiences directly influence talent attraction, retention, productivity, and long-term organizational success.

As competition for skilled professionals intensifies across industries, organizations that prioritize employee growth and workplace culture are likely to maintain an advantage in both recruitment and business performance. Comparably's latest rankings offer a valuable benchmark for understanding how employees evaluate the modern workplace and which organizations are successfully meeting those expectations.

Market Landscape

The global talent acquisition and employee experience market is undergoing rapid transformation. Gartner research indicates that employee engagement, leadership trust, and career development opportunities are increasingly influential in workforce retention and productivity.

Organizations are also investing heavily in employer branding, employee listening programs, workforce analytics, and culture measurement platforms to better understand workforce sentiment. The rise of workplace review platforms has created unprecedented transparency, allowing employees and candidates to evaluate organizations using real-world experiences rather than corporate messaging alone.

As competition for skilled talent continues to intensify, workplace culture is becoming a strategic differentiator that directly impacts recruitment outcomes, employee retention, and business performance.

Top Insights

  • Comparably released its 2026 Best Career Growth, Best Leadership Teams, and Best Departments Awards based on employee feedback.
  • More than 20 million employee ratings across 70,000 companies contributed to the rankings.
  • Paycom secured the No. 1 ranking for Best Career Growth among large companies.
  • Adobe earned the top position for Best Leadership Teams in 2026.
  • Elsevier, RingCentral, ADP, TP, and Calix were recognized across multiple award categories, reflecting strong workplace cultures and employee experiences.
  • Leadership quality and career development opportunities continue to play an increasingly important role in employer branding and talent acquisition

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eTrigue Launches AI-Powered Insights Platform to Scale Personalized Partner Marketing

eTrigue Launches AI-Powered Insights Platform to Scale Personalized Partner Marketing

artificial intelligence 17 Jun 2026

Channel marketing has long faced a persistent challenge: bridging the gap between campaign creation and partner-led execution. eTrigue is aiming to address that problem with the launch of eTrigue Insights, a new AI-powered platform designed to help enterprise vendors and channel partners deliver contextually relevant, one-to-one marketing communications at scale. The platform combines prospect intelligence, automated content generation, and partner campaign orchestration to improve engagement, accelerate lead follow-up, and strengthen pipeline performance across partner ecosystems.

As enterprise organizations continue investing heavily in partner ecosystems, many still struggle to translate marketing strategy into measurable partner-driven revenue. While vendors create campaigns, content assets, and demand generation programs, channel partners often lack the time, resources, and marketing expertise needed to execute effectively.

This disconnect remains one of the most significant barriers to partner marketing success.

eTrigue’s newly launched Insights platform seeks to close that gap by combining artificial intelligence, prospect intelligence, and automated campaign execution into a unified through-channel marketing solution. The platform is designed to help enterprise companies and their channel partners deliver highly personalized communications to prospects while maintaining brand consistency and execution at scale.

At the center of the announcement is eTrigue Insights Messaging, a capability that generates individualized outreach based on detailed prospect and company intelligence. Unlike traditional personalization methods that rely primarily on contact fields such as name, company, or job title, the platform analyzes broader contextual information including professional background, industry experience, company websites, social media activity, organizational focus areas, and publicly available business information.

The objective is to create messaging that is relevant not only to who the prospect is, but also to what they are likely trying to accomplish.

For B2B marketers, this represents a broader shift toward contextual personalization. As buying journeys become increasingly digital and self-directed, organizations are looking beyond simple segmentation and demographic targeting. Instead, they are investing in AI-powered systems capable of interpreting intent, professional context, and buying signals to improve engagement outcomes.

According to eTrigue, the platform can simultaneously support hundreds of partner campaigns and tens of thousands of recipient interactions without performance degradation. This scalability is particularly important for enterprise channel programs that manage large partner networks spanning multiple regions, industries, and customer segments.

The launch also highlights the growing role of generative AI within partner marketing operations. eTrigue Insights leverages both Amazon Nova Pro and Anthropic Claude Sonnet models in parallel, combining large language model capabilities with the company's proprietary Lead & Company Insights intelligence layer. This approach reflects an emerging trend in enterprise AI deployments, where organizations combine foundation models with domain-specific datasets and workflow automation platforms.

The challenge being addressed is well documented within channel ecosystems.

Research cited by industry analyst Jay McBain, Chief Analyst at Omida, indicates that 36% of channel marketers identify inadequate partner enablement and co-selling training as a primary challenge, while 34% report difficulty accessing partner-side stakeholders needed for campaign execution. These issues frequently result in stalled campaigns, underutilized leads, and lost revenue opportunities.

For enterprise vendors, the consequences extend beyond marketing performance. When leads generated through partner programs are not followed up effectively, attribution becomes difficult, pipeline visibility declines, and return-on-investment calculations become less reliable.

eTrigue's platform attempts to solve these issues through an integrated workflow that spans campaign deployment, lead engagement, sales enablement, and opportunity tracking. Alongside Insights Messaging, the platform includes Lead & Company Insights and Sales Team Insights modules designed to improve prospect qualification and partner sales responsiveness.

This aligns with a broader movement toward revenue-centric partner marketing strategies. Historically, many channel marketing platforms focused primarily on campaign distribution and content syndication. Increasingly, however, organizations are demanding end-to-end accountability that connects marketing activities directly to pipeline creation and revenue outcomes.

The market opportunity is substantial. According to Canalys and other channel industry research firms, indirect sales channels continue to account for a significant majority of global B2B technology revenue. Yet many organizations still rely on fragmented systems that separate partner marketing, customer relationship management, lead management, and sales enablement functions.

Competition within this category continues to intensify as vendors seek to modernize partner engagement through artificial intelligence and automation. Major technology providers including Amazon Web Services, SAP, NVIDIA, Salesforce, and Microsoft have increasingly emphasized ecosystem growth and partner-driven customer acquisition as strategic priorities.

For enterprise marketing leaders, the launch of eTrigue Insights illustrates how AI is evolving beyond content generation into operational marketing workflows. The ability to deliver personalized outreach, automate partner engagement, and measure execution effectiveness across distributed ecosystems may become increasingly important as organizations seek greater efficiency from channel investments.

As partner ecosystems continue expanding, the companies that successfully connect campaign strategy, partner enablement, and sales execution are likely to gain a competitive advantage. eTrigue's latest platform launch is a reflection of that growing industry focus on accountability, personalization, and AI-powered execution across the entire partner marketing lifecycle.

Market Landscape

Partner marketing is undergoing significant transformation as enterprises seek more measurable and scalable approaches to ecosystem-driven growth. According to industry research from Canalys and Forrester, partner-led revenue continues to represent a substantial portion of global B2B technology sales, yet many organizations struggle with campaign execution, lead follow-up, and partner engagement consistency.

Artificial intelligence is increasingly being deployed to address these challenges through automated content generation, lead intelligence, predictive analytics, and sales enablement workflows. Gartner research also indicates that personalization and AI-powered marketing automation remain top investment priorities for B2B marketing organizations.

As channel ecosystems become more complex, integrated platforms capable of connecting marketing execution, sales enablement, and revenue measurement are expected to see growing adoption.

Top Insights

  • eTrigue launched Insights, an AI-powered platform designed to improve partner marketing execution through personalized, context-aware prospect engagement.
  • The platform combines Lead & Company Insights, Insights Messaging, and Sales Team Insights to support end-to-end partner marketing workflows.
  • AI-generated messaging leverages professional background, company intelligence, industry context, and behavioral signals to create highly relevant communications.
  • The solution utilizes both Amazon Nova Pro and Anthropic Claude Sonnet models to support personalization and campaign scalability.
  • eTrigue aims to address long-standing channel marketing challenges including partner enablement, campaign execution, lead follow-up, and pipeline accountability

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