Revolutionizing customer engagement with cutting-edge AI technology for better workflows and user experiences

SOCi, Inc., the leading CoMarketing Cloud for multi-location enterprises, proudly announces the release of SOCi Chat. This updated AI-powered chatbot is set to revolutionize customer interactions for businesses with multiple locations, delivering immediate, localized responses across various platforms, including Facebook, SMS, SOCi Pages, and local websites all with a single corporate setup.

The Power of SOCi Chat

Generative AI for Enhanced Customer Experience SOCi Chat leverages generative AI to provide human-like, conversational responses that significantly enhance the customer experience. Designed to deliver quick and accurate answers to customer inquiries, SOCi Chat improves engagement and satisfaction, making interactions more efficient and enjoyable.

Deep Integration for Comprehensive Solutions Deeply integrated within the SOCi platform, SOCi Chat offers a comprehensive tech stack where customers can connect directly with local brands on their specific websites. This hyper-localized approach ensures that unique FAQs and inquiries for each location are addressed, allowing staff to focus on higher-value tasks.

Seamless AI-Human Transition With intelligent alerts, SOCi Chat notifies human agents only when necessary, ensuring a seamless transition between AI and human support. This feature optimizes operational workflows, allowing staff to dedicate their efforts to more complex and valuable tasks.

Key Features and Benefits

Omnichannel Chatbot Deployment Deploy SOCi Chat across all locations for immediate, AI-powered responses on Facebook Messenger, SMS, and local pages. This omnichannel presence ensures that customers can reach out through their preferred platform, enhancing convenience and accessibility.

Authentic, Localized Conversations SOCi Chat combines AI with localized data to create natural, personalized, and engaging interactions with customers. This authenticity builds stronger relationships and improves overall customer satisfaction.

Dynamic, Location-Specific Responses Provide location-specific answers with a single chatbot setup using dynamic fields. This feature ensures that responses are relevant and accurate, addressing the unique needs and inquiries of each location.

Unified Customer Experience Seamlessly integrate SOCi Chat with other SOCi products like Pages and Surveys for a more brand-aligned, impactful, and efficient experience. This unified approach streamlines customer interactions, making it easier to manage and optimize engagements across multiple channels.

Transforming Customer Interactions

Operational Efficiency By automating responses to common inquiries, SOCi Chat frees up staff to focus on more complex tasks, improving overall operational efficiency. This optimization not only enhances customer satisfaction but also boosts productivity and workflow management.

Enhanced Engagement SOCi Chat's ability to provide quick, accurate, and localized responses significantly improves customer engagement. Customers appreciate the immediacy and relevance of the information they receive, leading to higher satisfaction rates and stronger brand loyalty.

"SOCi Chat represents a significant leap forward in how multi-location businesses can engage with their customers," said Falk Gottlob, Chief Product Officer at SOCi. "By leveraging advanced AI capabilities, we are able to deliver precise, localized responses more efficiently. This not only enhances customer satisfaction but also optimizes operational workflows by allowing staff to dedicate their efforts to more complex and valuable tasks."

New Enhancements Enable Social Media and Marketing Teams to Deliver Superior Customer Service Across Platforms

Brandwatch, a leader in social media intelligence, has launched an innovative Case Management feature within its social media suite. This new addition empowers brands to transition from community management to comprehensive customer care, fostering deeper customer relationships and boosting brand loyalty. With the ability to convert customer inquiries into actionable cases, Brandwatch enables teams to deliver exceptional customer care at the speed of social.

Transforming Customer Care

Effortless Case Creation Brandwatch's Case Management simplifies the process of converting social media messages into trackable cases. With all relevant information at hand, teams can efficiently resolve customer issues, ensuring a seamless customer care experience. This effortless case creation helps brands manage customer inquiries more effectively, providing a more organized and responsive service.

Enhanced Team Collaboration The new feature enhances team collaboration by making it easy to assign cases, delegate tasks, and keep everyone in the loop. This ensures that all team members are informed and able to contribute to resolving customer issues quickly and efficiently. Enhanced collaboration tools within Case Management foster a more cohesive and effective team environment.

AI-Powered Assistance Brandwatch's AI writing assistant, Iris, plays a crucial role in improving customer response times. Iris suggests relevant and on-brand responses to customer inquiries, helping teams provide prompt and personalized replies. This AI-powered assistance not only speeds up response times but also ensures consistency and quality in customer communications.

Comprehensive Case Overview Case Management provides a comprehensive overview of each case, displaying all relevant information at a glance. AI-based solutions help prevent missed inquiries and ensure clear, timely responses. This comprehensive view allows teams to manage cases more effectively, enhancing the overall customer care process.

Industry Impact and Testimonials

"Social media has become such a critical touchpoint for customer service," said Michael Amsinck, Chief Product Officer at Brandwatch. "Customers increasingly expect prompt and personalized responses to their inquiries on social platforms. With Case Management, we're arming brands with the tools they need to not only listen and respond but to own the entire customer care journey on social media."

Brandwatch is dedicated to bringing brands closer to their customers and helping them succeed in the evolving digital landscape. With the launch of Case Management, Brandwatch empowers companies to scale and refine their operations with efficiency and precision.

Key Features and Benefits

• Effortless Case Creation: Convert social media messages into trackable cases with all relevant information for efficient resolution.
• Enhanced Team Collaboration: Assign cases, delegate tasks, and keep the team informed to ensure efficient problem-solving.
• AI-Powered Assistance: Utilize Iris, the AI writing assistant, to suggest relevant and on-brand responses for quicker customer engagement.
• Comprehensive Case Overview: Access all relevant case information at a glance, preventing missed inquiries and ensuring clear, timely responses.

Brandwatch's Case Management feature revolutionizes how social media managers, community managers, and customer care teams handle service requests. By providing tools for effortless case creation, enhanced team collaboration, AI-powered assistance, and comprehensive case overviews, Brandwatch helps brands deliver exceptional customer care. As a result, brands can foster deeper customer relationships and enhance loyalty, succeeding in the ever-evolving digital landscape.

Cloaked, a consumer-first privacy company, has extended its privacy platform with the launch of Cloaked Data Removal. This latest feature utilizes advanced, industry-leading technology that scans for and removes users' personal information, including addresses, phone numbers and more, from public websites and data broker databases. With the addition of Cloaked Data Removal, Cloaked's comprehensive privacy platform now allows users to remove their digital footprint, safeguard their future footprint with unlimited digital identities, and access protection in case of identity theft.

Cloaked, a pioneer in consumer-first privacy solutions, has expanded its privacy platform with the introduction of Cloaked Data Removal. This cutting-edge feature utilizes advanced technology to scan for and delete users' personal information, including addresses, phone numbers, and more, from public websites and data broker databases.

Enhancing Personal Privacy

With Cloaked Data Removal, Cloaked's comprehensive privacy platform now empowers users to proactively manage and secure their digital footprint. Subscribers gain control over their personal data, ensuring it remains private and protected. This latest offering enables:

• Digital Footprint Control: Remove personal information from public spaces to safeguard privacy and mitigate security risks.
• Unlimited Digital Identities: Protect future interactions with unlimited, secure digital identities, minimizing exposure to identity theft.
• Identity Theft Protection: Safeguard against identity theft and fraud by preventing access to sensitive information.
• Comprehensive Privacy Management: Manage how personal data is accessed and used, ensuring privacy preferences are respected.

User-Friendly Experience

Cloaked Data Removal provides a seamless user experience. Subscribers confirm details, receive a risk report, and monitor the removal process via the dashboard. This proactive approach not only enhances security but also reduces spam, phishing attempts, and unwanted solicitations.

Cloaked's Comprehensive Privacy Suite

Cloaked's privacy platform extends beyond data removal, offering:

• Secure Digital Identities: Create and manage secure identities like phone numbers, emails, and credit cards.
• Identity Theft Protection Insurance: Coverage against identity theft incidents.
• AutoCloak™ Technology: Batch replacement of vulnerable information for enhanced security.
• End-to-End Encryption: Ensures data security with zero-knowledge architecture and ISO certifications (ISO27001, ISO27701, SOC 2 Type II).

"Launching Data Removal is a critical step in delivering a comprehensive solution that helps our subscribers take back control of their personal information and redefine their digital identities," said Arjun Bhatnagar, Co-founder and CEO of Cloaked. "We're committed to empowering users with tools to manage their privacy effectively amidst increasing digital threats."

Cloaked's commitment to stringent security practices ensures users' data is handled with the highest standards of protection, supporting a secure and private online experience.

Cloaked Data Removal represents a significant advancement in personal privacy protection, empowering users to reclaim control over their digital identities and mitigate risks associated with personal data exposure. With its innovative features and robust security measures, Cloaked continues to set industry standards for comprehensive privacy solutions in the digital age.

Hogan joins Screendragon during a period of rapid AI-centric expansion, bringing experience from fast-growing and world-class brands including Lob, Qualtrics, and Oracle 

Screendragon, a rapidly growing and highly-rated work management platform for agencies and marketing organizations, announces the appointment of P. Cory Hogan as Chief Executive Officer.

Hogan will also join Screendragon's board and be based in Boston.

Hogan’s Background and Role

• Hogan joins company founders John Briggs (CTO), Jan Quant (CFO), and Fergus Ashe (CCO).
• Brings over 20 years of category experience, enhancing Screendragon’s leadership team.
• Extensive background in serving global marketers will help propel Screendragon into its next phase, including additional AI investments.
• Appointment follows a $27 million funding round led by Kennet Partners and Federated Hermes.

Hogan’s Vision for Screendragon

• Hogan highlights Screendragon's strong market position and customer loyalty.
• Aims to empower worldwide customers with enterprise-grade, AI-powered solutions to automate sophisticated plans and maximize resources.

Hogan’s Previous Experience

• Previously Chief Revenue Officer at Lob.
• Held roles as North American Vice President at InMoment and Vice President of Enterprise Sales at Qualtrics.
• Senior roles at Oracle, Alpine, and Upscale.
• Holds a Master of Liberal Arts (MLA) from Harvard University.

Team and Customer Loyalty

• Founder and CTO John Briggs praises Hogan as a great complement to the team.
• Emphasizes Screendragon’s culture of passion and commitment.
• Confident Hogan will extend success in the U.S. and abroad.

Screendragon’s Technology and Impact

• Screendragon's SaaS technology empowers brand and agency teams to plan, innovate, create, and deliver content efficiently.
• Eliminates process friction and manages projects, people, data, and content seamlessly.
• Drives tangible improvements in productivity, profitability, and operational efficiency.
• Screendragon’s strategic leadership appointment and recent funding set the stage for accelerated growth and innovation.
• Hogan’s expertise and vision position the company to continue its trajectory as a leader in the work management platform space.

The company has made strategic leadership hires and promotions to enhance customer experience on the Bitly Connections Platform and drive overall success for the business.

Bitly Inc., the leading Connections Platform, announces the promotion and appointment of several key leaders.

These changes are aimed at driving product innovation and business growth while enhancing Bitly’s position as a top workplace.

Impressive Growth in 2024

• Bitly has achieved 18% YOY workforce growth across engineering, finance, product development, and design.
• This strategic investment underscores Bitly's commitment to innovation and business expansion.

Leadership Appointments

• Jerome Alabado, Vice President of Financial Planning and Analysis
  • Responsibilities: Financial planning, budgeting, and forecasting.
  • Background: Leadership roles at public companies and high-growth startups, recently VP of Finance at ActiveCampaign.
• Lauren Schuman, Vice President of Product Growth
  • Responsibilities: Driving sustainable revenue growth, activation, monetization, and retention.
  • Background: Over 15 years of experience, previously with Mural and Mailchimp.
• Manu Jain, Vice President of Data
  • Responsibilities: Building Bitly's data platform, enhancing customer experience, and fueling innovation.
  • Background: Data and analytics leader with experience at PayPal, Wayfair, Meta, and McKinsey.
• Kelsey Stevenson, Chief Product and Technology Officer (Promotion)
  • Responsibilities: Enhancing technological capabilities and product innovation.
  • Background: Over four years with Bitly, extensive customer understanding, and over a decade of experience.
• Raphael Syed, Vice President of Engineering (Promotion)
  • Responsibilities: Defining vision and strategy for Bitly's engineering structure.
  • Background: Former CTO of a German start-up and engineering leader at Chronext.

CEO's Vision

• Toby Gabriner, CEO of Bitly, emphasizes the importance of investing in talent to drive strategic initiatives.
• The new leaders align with Bitly’s mission to create a collaborative, performance-led culture and shape the product vision.

Product Innovation: Bitly Pages

• Bitly's latest product enhancement, Bitly Pages, enables businesses to create, share, and convert end-to-end customer connections.
• Reflects Bitly’s progress in delivering reliable, scalable, and secure customer experiences.
• Strengthening the leadership team positions Bitly to evolve its Connections Platform.
• Focus on enhancing customer experiences and providing exceptional products and services globally.
• With a specialized leadership team, Bitly is well-equipped to leverage data for informed product, financial, and strategic decisions.

Incorporating AtData Email Address Intelligence into Dodgeball Journey Orchestration Platform Enhances Security and Mitigates Fraud

AtData, the leader in email address intelligence, announces a strategic partnership with Dodgeball, a unified identity platform.

This collaboration aims to enhance defenses against data breaches, identity theft, and fraud.

Integration and Benefits

• AtData's email address intelligence will be integrated into Dodgeball's journey orchestration platform.
• The platform consolidates Trust, Fraud, and Security tools, providing a unified view of user journey data.
• Enables in-product responses such as multi-factor authentication (MFA), ID checks, and user blocks through an intuitive drag-and-drop interface.

Statements from Leadership

• Tom Burke, CEO of AtData, expresses excitement about the partnership, highlighting the shared vision for a safer digital economy.
• Emphasizes the benefit to Dodgeball clients, who will access AtData's email intelligence and robust data offerings to better mitigate fraud.
• Adam Hiatt, CEO of Dodgeball, discusses the importance of additional risk signals in combating sophisticated fraud.
• Highlights how the partnership will help customers flag suspicious users and gain a holistic view of customer risk.

Enhanced Security and Fraud Detection

• Dodgeball's clients gain enhanced security and fraud detection capabilities through AtData's machine learning models, flexible API, and extensive global email network.
• The integration effectively identifies and mitigates risks from fake or fraudulent email addresses.

Impact on Businesses

• The integration enhances streamlined identity operations, enabling businesses to operate more securely.
• Joint customers benefit from improved fraud prevention and a more secure digital experience for consumers.
• The partnership between AtData and Dodgeball represents a significant step forward in combating digital fraud.
• By leveraging combined expertise and technologies, businesses can better protect themselves and their customers from evolving digital threats.

VNTANA is the first to integrate with Amazon's 3D publishing API, enabling brands to quickly upgrade their product pages to 3D and enable View in Your Room and Virtual Try-on

VNTANA, a leader in 3D asset management technology, announces integration with Amazon's 3D publishing API.

This partnership allows brands to scale 3D and augmented reality (AR) content on Amazon product pages, revolutionizing online customer engagement.

Benefits of 3D and AR on Amazon

• Amazon's 2022 study reveals significantly higher conversion rates for products with AR or View in 3D features.
• Sellers can now upload 3D models instead of traditional 360-degree images, enabling richer listing experiences like View in Your Room and Virtual Try-on.

VNTANA's Contribution

• VNTANA facilitates brands in uploading existing 3D scans or models from design programs like Keyshot, 3DSMax, Modo, and others.
• Automates conversion to Amazon-compatible standards, allowing bulk submission to upgrade all product display pages to 3D and AR swiftly.

CEO Statement

• Ashley Crowder, CEO of VNTANA, emphasizes the significance of 3D and AR in digital commerce and B2B sales.
• Highlights VNTANA's mission to democratize 3D technology for manufacturers and enhance online consumer connections.

Technology and Optimization

• VNTANA's API-first digital asset management platform and Intelligent Optimization algorithms manage large 3D design files for web display.
• Simplifies the creation and publishing of 3D models across Amazon, eCommerce platforms, and Google search without requiring specialized expertise.

Impact on Industry

• The integration expands opportunities for manufacturers to engage digital consumers effectively through immersive product experiences.
• Saves time and costs associated with 3D content creation and deployment, benefiting brands across various industries.
• VNTANA's collaboration with Amazon marks a significant advancement in leveraging 3D and AR technologies for enhanced online shopping experiences.
• Empowers brands to adopt innovative digital strategies effortlessly, driving higher engagement and conversion rates on Amazon and beyond.

HUMAN Security, a global cybersecurity leader, announces an expanded partnership with LinkedIn to combat invalid traffic (IVT).

This collaboration aims to uphold quality standards and integrity in advertising campaigns across LinkedIn and its extensive publisher network.

Partnership Details

• HUMAN’s telemetry data enhances detection capabilities for IVT on LinkedIn and connected TV (CTV), both pre-bid and post-bid.
• The integration provides advertisers with increased confidence in traffic validity and campaign performance metrics.

Advanced Detection Techniques

• Highlights HUMAN Security's advanced detection methods, hacker intelligence, and collective protection across the programmatic ecosystem.
• Ensures accurate detection and mitigation of IVT, supporting LinkedIn's platform integrity and ad quality standards.

Impact on LinkedIn Advertising

• Insights into the effectiveness: Less than 1% of impressions detected as invalid traffic for desktop ads on LinkedIn and its publisher network in the past 30 days.
• Improves advertiser ROI by ensuring ads reach intended business decision-makers effectively.

Statements from Leadership

• Jay Benach, GM of Media Security at HUMAN Security, emphasizes the partnership's significance in supporting LinkedIn's mission.
• Abhishek Shrivastava, VP of LinkedIn Marketing Solutions, underscores the importance of a safe and trusted advertising ecosystem for LinkedIn's professional community.

Technological Integration

• Details on how HUMAN Security's solution integrates seamlessly with LinkedIn’s platform to monitor and mitigate IVT across various device types.
• Enhances platform integrity and user trust through rigorous IVT detection measures.

Future Prospects

• Outlook on future collaborations and enhancements in cybersecurity measures to further safeguard LinkedIn’s advertising ecosystem.
• Commitment to ongoing improvements in digital advertising integrity and cybersecurity practices.
• The expanded partnership between HUMAN Security and LinkedIn represents a significant step in combatting digital fraud and maintaining ad quality standards.
• Ensures advertisers can confidently engage with LinkedIn’s professional community, leveraging a secure and effective advertising environment.