Revolutionizing customer engagement with cutting-edge AI technology for better workflows and user experiences

SOCi, Inc., the leading CoMarketing Cloud for multi-location enterprises, proudly announces the release of SOCi Chat. This updated AI-powered chatbot is set to revolutionize customer interactions for businesses with multiple locations, delivering immediate, localized responses across various platforms, including Facebook, SMS, SOCi Pages, and local websites all with a single corporate setup.

The Power of SOCi Chat

Generative AI for Enhanced Customer Experience SOCi Chat leverages generative AI to provide human-like, conversational responses that significantly enhance the customer experience. Designed to deliver quick and accurate answers to customer inquiries, SOCi Chat improves engagement and satisfaction, making interactions more efficient and enjoyable.

Deep Integration for Comprehensive Solutions Deeply integrated within the SOCi platform, SOCi Chat offers a comprehensive tech stack where customers can connect directly with local brands on their specific websites. This hyper-localized approach ensures that unique FAQs and inquiries for each location are addressed, allowing staff to focus on higher-value tasks.

Seamless AI-Human Transition With intelligent alerts, SOCi Chat notifies human agents only when necessary, ensuring a seamless transition between AI and human support. This feature optimizes operational workflows, allowing staff to dedicate their efforts to more complex and valuable tasks.

Key Features and Benefits

Omnichannel Chatbot Deployment Deploy SOCi Chat across all locations for immediate, AI-powered responses on Facebook Messenger, SMS, and local pages. This omnichannel presence ensures that customers can reach out through their preferred platform, enhancing convenience and accessibility.

Authentic, Localized Conversations SOCi Chat combines AI with localized data to create natural, personalized, and engaging interactions with customers. This authenticity builds stronger relationships and improves overall customer satisfaction.

Dynamic, Location-Specific Responses Provide location-specific answers with a single chatbot setup using dynamic fields. This feature ensures that responses are relevant and accurate, addressing the unique needs and inquiries of each location.

Unified Customer Experience Seamlessly integrate SOCi Chat with other SOCi products like Pages and Surveys for a more brand-aligned, impactful, and efficient experience. This unified approach streamlines customer interactions, making it easier to manage and optimize engagements across multiple channels.

Transforming Customer Interactions

Operational Efficiency By automating responses to common inquiries, SOCi Chat frees up staff to focus on more complex tasks, improving overall operational efficiency. This optimization not only enhances customer satisfaction but also boosts productivity and workflow management.

Enhanced Engagement SOCi Chat's ability to provide quick, accurate, and localized responses significantly improves customer engagement. Customers appreciate the immediacy and relevance of the information they receive, leading to higher satisfaction rates and stronger brand loyalty.

"SOCi Chat represents a significant leap forward in how multi-location businesses can engage with their customers," said Falk Gottlob, Chief Product Officer at SOCi. "By leveraging advanced AI capabilities, we are able to deliver precise, localized responses more efficiently. This not only enhances customer satisfaction but also optimizes operational workflows by allowing staff to dedicate their efforts to more complex and valuable tasks."