News

Teleperformance Partners with Sanas to Advance AI-Driven Customer Experience

Global digital business services leader Teleperformance (TP) has announced a strategic partnership with Sanas, a pioneer in Real-Time Speech Understanding technology. As part of this collaboration, TP has acquired an equity stake in Sanas through its Series B funding round and will become the exclusive reseller of Sanas' technology to some of the world's largest companies across various...

customer experience management 20 Feb 2025

KickCharge Creative Acquires Levergy, Expands to Full-Service Digital Marketing

New Jersey-based branding agency KickCharge Creative has announced its acquisition of Levergy®, a leading digital marketing agency specializing in home services. This strategic move integrates Levergy’s full suite of digital marketing services with KickCharge’s branding expertise, making KickCharge a comprehensive, all-in-one marketing solution for home service businesses. For 30 years...

digital marketing 20 Feb 2025

Five9 AI Agents Now Available on Google Cloud Marketplace

Five9, a leader in Intelligent CX Platforms powered by AI, has announced its global availability on Google Cloud Marketplace, including the release of Five9 AI Agents for Google Cloud. This move enables businesses worldwide to quickly deploy Five9 solutions through Google Cloud Marketplace, streamlining procurement, billing, and AI-driven CX deployment for joint customers. Enhancing AI-Driven...

technology 20 Feb 2025

InMoment Named to Constellation ShortList for Conversational Intelligence

InMoment, a leader in Experience Improvement (XI) solutions, has been named to the Constellation ShortList for Conversational Intelligence for Customer Service for Q1 2025. This recognition highlights the company’s AI-powered Conversational Intelligence solution, which transforms unstructured contact center data—including calls, chats, and emails—into actionable customer experience insights...

customer experience management 20 Feb 2025

Total Expert Unveils 2025 Winter Platform Release with Rate Enrichment Data

Total Expert, a leading provider of customer engagement software for financial services, has announced its 2025 Winter Platform Release, introducing Rate Enrichment Data as a new enhancement to its Customer Intelligence solution. This feature provides mortgage lenders with expanded interest rate-driven capabilities, enabling them to create personalized recommendations based on their customers’...

customer engagement 20 Feb 2025

ITG Acquires PureRed to Expand AI-Enabled Content Solutions in North America

Inspired Thinking Group (ITG), a leader in AI-enabled, agile content solutions, has announced its strategic expansion into North America with the acquisition of US-based PureRed, a leading provider of omnichannel content and technology for Microsoft, Kroger, Walgreens, and other major brands. Strengthening Global Reach and Market Leadership The move builds on ITG’s rapid growth over the past 12...

content marketing 20 Feb 2025

Business Jet Unveils Redesigned Website & Modern Brand Identity

Business Jet, a leader in private aviation services, has launched its newly redesigned website and refreshed brand identity, developed in collaboration with award-winning marketing agency Tegan Digital. The transformation enhances customer experience, offering seamless charter bookings, robust aircraft maintenance services, and improved aircraft management solutions. Elevating the Digital...

customer experience management 20 Feb 2025

Data443 Expands Data Center Capacity Through TierPoint Partnership

Data443 Risk Mitigation, Inc., a leading data security and privacy software company, has announced a strategic agreement with TierPoint, a premier provider of secure, connected data center and cloud solutions. This collaboration will triple Data443’s data center infrastructure capacity, supporting its rapid customer growth, operational efficiency initiatives, and AI-driven security solutions...

digital transformation 20 Feb 2025