News

Verint Engage 2025 to Spotlight AI's Future in Customer Experience

Verint®, the company redefining customer engagement through automation, has announced its flagship event, Engage 2025, set to take place from September 8–11, 2025, at the Hilton Orlando, Florida. As the definitive gathering for CX, contact center, and enterprise AI leaders, this year’s conference will focus squarely on harnessing AI to revolutionize Customer Experience (CX) and drive measurable...

customer experience management 28 May 2025

ZS Named Leader in Forrester Wave for Customer Analytics Services

ZS, a global management consulting and technology powerhouse, has been named a Leader in The Forrester Wave™: Customer Analytics Services, Q2 2025. This recognition solidifies ZS’s position at the forefront of customer analytics innovation, powered by its AI-driven platforms and domain-centric technology solutions. The Forrester Wave™ is one of the most respected industry benchmarks, offering a...

artificial intelligence 28 May 2025

Backblaze Unveils Secure Enterprise Console with RBAC and MFA

Backblaze, Inc. has announced a private preview of its new enterprise web console, offering enhanced management and security capabilities for organizations using its B2 Cloud Storage platform. Designed to meet the evolving demands of enterprise IT teams and managed service providers (MSPs), the new console includes role-based access controls (RBAC), mandatory multi-factor authentication (MFA)...

data management 28 May 2025

800.com Integrates with GA4 to Track Phone Calls and Web Conversions

In an increasingly digital-first world, where marketing budgets are under pressure and performance must be accounted for down to the dollar, 800.com is giving businesses the tools they need to succeed. The cloud telecom leader has announced a new integration with Google Analytics 4 (GA4) a powerful step forward in unified marketing measurement. This integration brings together website...

digital marketing 28 May 2025

JKR Reinvents Branding with Strategy-Led, Experience-Driven Creativity

For 35 years, Jones Knowles Ritchie (JKR) has shaped the identity of some of the world’s most iconic brands from Burger King and Budweiser to Dunkin’ and Walmart. Rooted in the philosophy of being "Distinctive Everywhere," JKR has earned a global reputation for creative brilliance. Now, under the leadership of James Nixon (Global CEO), Sara Hyman (Chief Growth Officer), and Tosh Hall (Global...

customer experience management 28 May 2025

Parcel Perform Integrates AI to Lead in the Era of AI Commerce

As the age of AI Commerce reshapes consumer behavior, Parcel Perform is leading a pivotal transformation by integrating AI Decision Intelligence across its platform. With consumers increasingly guided by AI tools in discovering and selecting online retailers, the competitive edge is no longer just product or price it’s the delivery experience. Parcel Perform, a leading AI-powered Delivery...

artificial intelligence 28 May 2025

Prodege Adds Conversational AI to Pollfish for Scalable Insights

Prodege, a leader in consumer insights and market research innovation, has announced a powerful enhancement to its research management platform, Pollfish. By integrating proprietary Conversational AI technology into Pollfish’s existing AI suite, Prodege enables users to unlock deeper qualitative insights in real-time making research faster, richer, and more actionable. This integration marks a...

artificial intelligence 28 May 2025

5WPR Expands Mental Health Care Practice for 2025

5WPR, a leading integrated PR and marketing agency, has announced the expansion of its Mental Health Care practice. This enhanced service line is specifically designed to help brands address the rising public and organizational demand for effective mental health solutions through strategic, multimedia communication. As mental health becomes a global priority, this expansion demonstrates 5WPR's...

digital marketing 28 May 2025