Verint®, the company redefining customer engagement through automation, has announced its flagship event, Engage 2025, set to take place from September 8–11, 2025, at the Hilton Orlando, Florida. As the definitive gathering for CX, contact center, and enterprise AI leaders, this year’s conference will focus squarely on harnessing AI to revolutionize Customer Experience (CX) and drive measurable business value.

With over 60 curated sessions, an invitation-only Executive Summit, and a lineup of speakers from leading global brands, Engage 2025 aims to cut through the AI noise to deliver insights, strategies, and solutions that organizations can implement today.

The Theme: Real-World AI Value for Modern CX

As companies navigate an increasingly competitive landscape, AI is no longer a futuristic concept—it’s a business imperative. Yet, many enterprise leaders struggle to distinguish between AI hype and real-world impact.

Verint Engage 2025 tackles this head-on with a powerful theme: “Charting the Future of AI in CX”. The event will showcase how AI-driven innovations are already delivering millions of dollars in business and IT value, while equipping attendees to do the same.

“Business and CX leaders have questions about what’s hype and what’s reality when it comes to AI value. Verint Engage 2025 will help break through the noise by focusing on real-world outcomes and how brands can build for the future of CX, today,” said Anna Convery, Chief Marketing Officer at Verint.

What Attendees Can Expect

1. Insights from Global Brands

Attendees will hear directly from CX pioneers and AI practitioners from Fortune 500 companies and global enterprises. These speakers will share their success stories, lessons learned, and the measurable impact of AI on operational efficiency, customer satisfaction, and business performance.

2. Executive Summit for Senior Leaders

An invitation-only Executive Summit will provide a tailored experience for senior executives, offering deep dives into AI strategy, governance, and enterprise transformation. This exclusive track is ideal for CIOs, CMOs, Chief Customer Officers, and other strategic decision-makers.

3. AI-Powered Innovations

Attendees will get a first-hand look at cutting-edge innovations across Verint’s CX Automation portfolio. From AI chatbots and virtual assistants to real-time voice analytics and workforce optimization, these tools are built to solve today’s challenges while future-proofing the enterprise.

4. Over 60 Educational Sessions

The agenda includes 60+ sessions crafted to offer tactical and strategic value, with topics including:

• Deploying AI to enhance contact center performance

• Integrating CX and EX (employee experience)

• Automating customer feedback loops

• Driving ROI through omnichannel analytics

• Managing AI ethics and compliance in CX environments

5. Networking with Industry Peers

Engage 2025 is designed to foster community and collaboration. The event provides a platform for CX and AI leaders to share best practices, explore partnerships, and collaborate on shared challenges in transforming the customer journey.

Why Engage 2025 Is More Important Than Ever

In today’s high-stakes business environment, where brand loyalty is fragile and customer expectations evolve constantly, CX is a mission-critical function. Enterprises must modernize their CX strategies to remain competitive—and AI is central to that transformation.

Key reasons why Engage 2025 is a must-attend event:

• AI ROI Clarity: Learn how to generate real ROI from AI investments, not just theoretical benefits.

• Strategic Alignment: Align CX strategies with larger digital transformation initiatives.

• Cross-Functional Collaboration: Bridge the gap between IT, marketing, operations, and CX teams.

• Speed to Value: Discover tools and frameworks that drive immediate and sustainable value.

Early Registration and Event Details

• Event Name: Verint Engage 2025

• Dates: September 8–11, 2025

• Location: Hilton Orlando, Orlando, Florida

• Early Bird Discount: Save $600 if registered by end of June

• Last Year’s Status: Sold out

Registration is officially open, and demand is expected to be high. Given last year’s sold-out event, early commitment is recommended for those seeking to attend.

Verint’s Position in the CX Automation Landscape

Verint has long been recognized as a leader in contact center solutions and workforce engagement, but its latest innovations focus on CX automation driven by AI. This includes:

• Real-Time Agent Assist

• Conversational AI

• Customer Interaction Analytics

• Digital-First Engagement Hubs

• AI-Powered Quality Management

These capabilities position Verint as the CX Automation Company™, making its annual conference a critical knowledge-sharing platform for modern enterprises.

Prepare for the Future of AI in CX—Now

Verint Engage 2025 promises more than just inspiration—it’s a blueprint for action. At a time when CX performance can make or break brands, this conference will empower leaders to translate AI ambition into AI execution, generating tangible business outcomes.

For those who believe that CX is the competitive battlefield of the modern enterprise, and AI is the key to winning it—Engage 2025 is non-negotiable.