As the age of AI Commerce reshapes consumer behavior, Parcel Perform is leading a pivotal transformation by integrating AI Decision Intelligence across its platform. With consumers increasingly guided by AI tools in discovering and selecting online retailers, the competitive edge is no longer just product or price it’s the delivery experience.

Parcel Perform, a leading AI-powered Delivery Experience Platform, is doubling down on what it does best: helping businesses win customer trust through operational excellence, powered by data, automation, and now, strategic AI capabilities.

The Strategic Vision Behind AI Decision Intelligence

“The dawn of AI Commerce fundamentally changed the rules for attracting and retaining customers,” said Dr. Arne Jeroschewski, CEO and Co-Founder of Parcel Perform. “Our expanded AI Decision Intelligence capability ensures our clients become—and remain—the first choice for today’s AI-empowered shoppers.”

Parcel Perform recognizes that AI is not just enhancing online shopping—it is becoming the gatekeeper. Search engines, voice assistants, and recommendation engines increasingly guide buyers toward the most reliable and customer-centric e-commerce experiences.

What Is AI Decision Intelligence?

AI Decision Intelligence is Parcel Perform’s new core capability that fuses data monitoring, predictive analytics, and intelligent automation. It ensures delivery processes are proactive, transparent, and optimized—making the entire e-commerce journey seamless and trustworthy.

AI Tools Include:

• Proactive AI Data Monitoring: Constant oversight to detect potential disruptions early.

• AI Summaries: Daily insights that drive operational learning and real-time responsiveness.

• Targeted AI Recommendations: Tactical suggestions to enhance performance.

• AI Navigator: A chat-based interface for platform data exploration and decision support.

Transforming the E-Commerce Journey with AI

1. Checkout Optimization

• Hyper-accurate Estimated Delivery Dates increase buyer confidence.

• Real-time carrier selection based on historical data and live performance.

• Helps drive conversion and reduce cart abandonment.

2. Post-Purchase & Delivery Excellence

• Automated alerts for in-transit issues, ensuring proactive customer service.

• Daily AI Summaries offer personalized updates, reducing WISMO inquiries.

• Enhances customer trust through consistent and transparent communication.

3. Returns Management Streamlining

• Smart return routing based on cost and customer convenience.

• Deep analytics to pinpoint root causes of returns for long-term improvement.

4. Empowering Logistics Teams

• Business Intelligence dashboards give a 360° view of logistics performance.

• AI Navigator boosts productivity by guiding users toward optimal data use.

• Ensures all teams—from operations to CX—are aligned and informed.

Building on a Foundation of Data Quality

Parcel Perform processes millions of logistics data points daily, ensuring that the AI outputs are accurate, reliable, and actionable. This data-first foundation allows the platform to deliver on its AI promises without compromise—resulting in real operational superiority that AI systems and consumers alike can recognize.

“Success now hinges on delivering an experience so consistently excellent that it becomes the clear choice—often highlighted by AI-driven tools,” says Dr. Jeroschewski.

Why AI Decision Intelligence Matters in AI Commerce

• AI assistants, search engines, and voice tools will prioritize e-commerce platforms that demonstrate predictable, high-quality delivery performance.

• Only businesses that embed practical, data-driven AI into their operations will stand out in a world where algorithms influence consumer decisions.

• Parcel Perform’s platform bridges the gap between logistics excellence and AI visibility, ensuring brands are not just operationally sound—but algorithmically preferred.

The era of AI Commerce is here, and Parcel Perform is providing the tools needed to succeed in it. With AI Decision Intelligence, e-commerce businesses can deliver exceptional, reliable experiences that align with what both human customers and AI agents value.

By thinking bigger on AI and operationalizing data insights at every customer touchpoint, Parcel Perform’s clients are equipped not just to adapt—but to thrive.