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OpenText's 2024 GenAI Report Reveals Consumer Privacy Concerns Amid Rising AI Use

OpenText's 2024 GenAI Report Reveals Consumer Privacy Concerns Amid Rising AI Use

technology 7 Oct 2024

As generative AI usage becomes more widespread, two-thirds of respondents expressed concern about AI systems collecting their data

OpenText™ has released the results of Webroot's 2024 GenAI Consumer Trends and Privacy Report, revealing that 39% of U.S. consumers use generative AI at least weekly. Despite this growing reliance on AI, significant privacy concerns persist, particularly among parents. The survey indicates that while many consumers are taking steps to protect their personal information, only 27% utilize privacy tools and settings to safeguard workplace information when using generative AI.

  • The Rise of Generative AI:

    • The survey, conducted among over 1,000 U.S. consumers, indicates a marked increase in the use of generative AI, with 39% using it at least weekly and nearly 46% using it regularly. The report highlights that 62% of respondents favor text generation tools like ChatGPT as their most frequently used AI tool.
  • Demographics of AI Usage:

    • Generative AI usage varies across age groups. Only 22% of respondents aged 20-30 and 25% of those aged 31-40 reported never having used generative AI, compared to 41% of respondents aged 41-50. Looking ahead, 56% expect to increase their AI usage in the next year.
  • Privacy Concerns Among Consumers:

    • Privacy issues remain a significant concern, with 90% of respondents expressing worry or neutrality regarding AI systems collecting their data. Two-thirds of those surveyed are particularly concerned about privacy implications.
  • Underutilization of Privacy Tools:

    • While 43% of respondents have taken steps to use privacy tools and settings for personal data protection when using generative AI, only 27% of employed respondents apply these measures to protect workplace information. The most popular privacy tools used at work include password managers (64%), antivirus software (63%), VPNs (62%), ad blockers (61%), and identity theft protection (57%).
  • Parental Concerns Over Children’s AI Use:

    • Parents are notably concerned about their children's use of generative AI tools, with 77% expressing worry over privacy issues. Of those, 49% are very concerned, and 52% actively monitor their children's activities online.
  • Generative AI vs. Video Games:

    • The report reveals that generative AI is becoming a significant concern for parents, surpassing concerns about video game use. 85% of parents expressed equal or greater concern about generative AI collecting and using their children's personal data compared to video games.

As generative AI becomes increasingly integrated into daily life, the findings of the 2024 GenAI Consumer Trends and Privacy Report highlight the need for consumers to be informed about privacy implications. OpenText emphasizes the importance of straightforward privacy and security solutions to ensure that consumers can safely utilize generative AI technologies.

Integral Ad Science Launches Quality Attention™ for Publishers and SSPs

Integral Ad Science Launches Quality Attention™ for Publishers and SSPs

technology 7 Oct 2024

Quality Attention™ Provides Publishers and SSPs with Actionable Attention Metrics that Enable a Greater Demonstration of Value to Advertisers

Integral Ad Science, a leading global media measurement and optimization platform, has announced the launch of its Quality Attention™ measurement product for publishers and sell-side platforms (SSPs). This enhancement empowers publishers with actionable insights on their inventory, enabling improved yield optimization and the creation of new revenue opportunities.

  • Enhanced Quality Attention Metrics:

    • The new metrics and scores, previously exclusive to advertisers, allow publishers and SSPs to demonstrate inventory quality effectively. This innovation enables a standardized ecosystem where both buy- and sell-side entities can transact based on attention metrics.
  • Benefits for Publishers and SSPs:

    • The Quality Attention product offers several advantages:
      • Revenue Opportunity: Publishers can drive yield and maximize revenue through IAS attention scores, which correlate strongly with campaign performance. Brands that focus on these scores can achieve up to a 130% lift in conversion rates.
      • Transparency into Advertiser Performance: Enhanced visibility into how ad visibility, environment, and customer interactions impact campaign effectiveness aids publishers in understanding advertiser performance.
      • Inventory Potential: Continuous optimization of ad formats and placements is achievable using attention insights, leading to improved site experiences.
      • Unique Revenue Streams: Publishers can create new revenue streams by packaging attention data into custom segments targeting unique, highly engaged audiences.
  • Utilization of Advanced Technology:

    • IAS employs advanced machine learning technology to weigh various signals—such as viewability and user interaction—into a single attention score. This results in actionable insights, enabling publishers to leverage their best-performing inventory and justify CPMs by delivering better performance.
  • Industry Endorsements:

    • Jacquie Pelusi, Senior Director of Commercial Operations at Tripadvisor, expressed enthusiasm for the new capabilities: “We want to communicate the value of advertising on our site and will leverage these attention metrics to deliver enhanced value and drive impact for our advertisers.”

As publishers seek data-driven insights to attract and retain advertiser investments, IAS's Quality Attention™ measurement product stands out as a vital tool for uncovering insights that drive revenue. With the ability to create custom segments and packages, publishers can explore unique monetization opportunities and enhance their offerings in the advertising landscape.

PhotoShelter Enhances Socialie with AI-Driven Content Distribution Tools

PhotoShelter Enhances Socialie with AI-Driven Content Distribution Tools

digital asset management 7 Oct 2024

New tools include live content creator workflow, automated tagging and advanced AI sentiment analysis

PhotoShelter, a leader in digital asset management (DAM), has unveiled three innovative features for its social content distribution tool, Socialie. These enhancements aim to transform how teams manage and share content, especially during live events. The new features include a live creator workflow, AI recognition for identifying individuals in photos, and an advanced sentiment analysis tool.

  • The Need for Instant Content Distribution:

    • Industries such as sports and education increasingly rely on real-time content distribution to engage audiences during events or games. However, the management of live content can often be tedious and time-consuming, detracting from the creative process. Socialie's latest tools leverage AI and automation to streamline these workflows, enabling teams to focus on creativity while efficiently sharing live media.
  • New Features of Socialie:

    • Live Creator Workflow:
      • Content creators can now seamlessly upload mobile content to Socialie while actively covering events. Users can easily populate their media library with new contributions from remote creators, tag or title them with the publisher's name, and see them automatically distributed, ensuring timely sharing and increased engagement during live occasions.
    • PeopleID:
      • This feature allows users to instantly identify and tag individuals, players, and faces in photos. By uploading individual headshots to train the AI model, Socialie can recognize the subject, facilitating an automated workflow that sends tagged photos directly to the respective individuals.
    • Sentiment Analysis:
      • Utilizing advanced AI, this tool evaluates whether an image conveys a positive, negative, or neutral sentiment. Teams can set specific rules within Socialie to ensure that individuals only receive images that align with desired sentiment criteria, preventing potential mishaps—like sending athletes photos of themselves being tackled after a loss.
  • Impact of AI on Content Distribution:

    • Kristin Adams, VP of Strategy and Market Development at PhotoShelter, emphasized the importance of their ongoing investment in AI. “These updates enhance features like facial recognition and instant distribution, ensuring that the right content reaches the right people with unmatched precision and efficiency.”

With these enhancements to Socialie, PhotoShelter is paving the way for smarter and more intuitive content distribution. By integrating AI-driven tools, teams can streamline workflows, engage their audiences effectively, and maintain a creative focus even in fast-paced environments.

Birdzi Partners with Armeta Analytics for Streamlined Retail Integration

Birdzi Partners with Armeta Analytics for Streamlined Retail Integration

technology 7 Oct 2024

The strategic partnership simplifies the onboarding process for Birdzi’s retail customers, reducing the need for extensive technical resources during integration

Birdzi, a leader in customer intelligence and engagement for the supermarket industry, has announced a strategic integration with data engineering firm Armeta Analytics. This partnership aims to streamline workflows and minimize the technological burden on Birdzi's retail customers, enhancing their experience with Birdzi's personalized marketing solutions.

  • Enhancing Retail Customer Experience:

    • The integration with Armeta will facilitate a simplified onboarding process for Birdzi’s retail clients, allowing them to leverage Birdzi's advanced customer engagement tools, such as VISPER Live. By automating data management processes, this collaboration reduces the technical demands placed on retailers and grocers, making technology adoption more accessible.
  • Benefits of Armeta’s Solutions:

    • According to Barry Lovalvo, CTO and founder of Armeta Analytics, the partnership aims to automate data management and simplify system upgrades, ensuring that the data infrastructure remains adaptable to the unique needs of various retailers. This means quicker access to Birdzi’s personalization capabilities with less need for extensive technical intervention.
  • Streamlined Data Management:

    • As retailers onboard with both Armeta and Birdzi, Armeta will manage all aspects of data ingestion, cleansing, and validation before the data enters the Birdzi platform. This process not only enhances efficiency but also allows retailers to focus on utilizing the tools at their disposal without getting bogged down by technical challenges.
  • Commitment to Accessibility:

    • Shekar Raman, CEO and co-founder of Birdzi, stated, “Armeta plays a critical role in helping Birdzi’s retail customers efficiently integrate their data with our platform.” This partnership highlights Birdzi's dedication to making their technology more user-friendly, removing friction from the integration process, and delivering quick value to their clients.

The integration between Birdzi and Armeta Analytics marks a significant advancement in making sophisticated customer engagement tools more accessible to retail customers. By simplifying the data onboarding process, Birdzi continues to enhance its commitment to providing personalized marketing solutions that drive value and engagement for supermarket retailers.

LiveRamp Unveils Enhanced Data Collaboration Platform for Marketers

LiveRamp Unveils Enhanced Data Collaboration Platform for Marketers

data management 7 Oct 2024

New features in the LiveRamp Data Collaboration Platform increase speed and efficiency, and unlock immediate value from clean rooms

LiveRamp has launched the latest version of its Data Collaboration Platform, significantly enhancing marketers' ability to deliver personalized and relevant experiences to consumers. This update accelerates the time to value for customers by enabling first-party identity graphs with self-service capabilities, standardized queries for immediate insights, and faster activation for improved performance.

  • The Importance of Data Collaboration:

    • According to a commissioned study by Forrester Consulting, 93% of business leaders believe data collaboration is vital for driving improvements within their organizations. As the data collaboration ecosystem evolves, leading brands, publishers, and media networks are increasingly leveraging the LiveRamp platform to build their partner networks and collaborate effectively.
  • Enhanced Features of the New Platform:

    • First-Party Identity Graphs: The updated platform allows companies to effortlessly construct first-party identity graphs to enhance insights and drive revenue. The Identity Engine reduces a previously complex process to just a few hours, enabling clients to accurately activate, measure, and optimize their marketing efforts across various consumer experiences.

    • Speed and Efficiency: New optimizations within the platform enable customers to swiftly activate and generate insights across LiveRamp’s extensive collaboration network. This includes a direct activation feature with Google’s Display & Video 360 PAIR, enhancing self-service capabilities for users.

    • Standardized Query Library: Brands and media networks can unlock immediate value from their clean room investments through a new standardized query library. This feature allows clients to quickly start working with new partners, accessing valuable insights in a matter of hours, thus streamlining their collaboration processes.

  • Building Strong Partnerships:

    • LiveRamp's platform has already partnered with over 130 brands, publishers, and media networks to facilitate cross-cloud data collaboration. Notable collaborators include Ampersand, DISH, Fox/TUBI, LG Ads, LinkedIn, Pinterest, and numerous top retail media networks. This extensive network maximizes opportunities for clients by enhancing their partnership capabilities.

LiveRamp’s enhanced Data Collaboration Platform represents a significant advancement in the ability of marketers to derive immediate value from their data. By streamlining processes, enabling swift activation, and facilitating deeper collaboration, LiveRamp empowers customers to effectively leverage their data and drive greater marketing ROI. As Kimberly Bloomston, Chief Product Officer at LiveRamp, emphasizes, the platform’s goal is to transform the time-to-value for clients, enabling them to quickly adapt their strategies and reap the rewards of data collaboration.

Folloze Launches Impact Dashboard with Industry-First Account Engagement Score

Folloze Launches Impact Dashboard with Industry-First Account Engagement Score

technology 7 Oct 2024

New AI-powered dashboard unlocks the full potential of sales and marketing efforts; its industry-first Account Engagement Score offers B2B marketers deeper insights on GTM program impact

Folloze has announced the general availability of its Impact Dashboard, featuring an industry-first Account Engagement Score. This advanced analytics engine utilizes AI and statistical models based on first-party intent data, equipping marketers and sales teams with the insights necessary to understand their customers better, drive effective actions, and expedite the sales process. The Impact Dashboard is a part of Folloze's no-code B2B Buyer Experience Platform (BX 3.0), offering crucial insights into go-to-market (GTM) program success, pipeline health, and revenue potential.

  • The Importance of Buyer Engagement:

    • In the B2B landscape, capturing buyer signals across all touchpoints is vital. Traditional methods of measuring engagement—such as Marketing Qualified Leads (MQLs) and form fills—often fall short of reflecting true buying interest. Folloze’s Impact Dashboard aims to modernize this approach, moving towards scoring actual buyer readiness and providing a more comprehensive understanding of buyer behavior.
  • Key Features of the Folloze Impact Dashboard:

    • Account Engagement Score: This unique score, powered by AI and statistical models, evaluates engagement levels based on various factors such as content consumption, action velocity, repeat visits, and engagement duration. It enables sales and marketing teams to gauge account readiness effectively and enhance productivity.

    • Intent AI Capability: The Intent AI feature analyzes first-party content engagement and highlights the intent topics for each account or campaign, providing valuable insights into customer needs and guiding next steps for account progression.

  • Real-World Application:

    • Industry leaders, such as Terrance Martin, Sr. Director of Growth at Seeq, emphasize the value of personalized engagement in reaching niche audiences like chemicals and mining professionals. The Folloze Impact Dashboard has proven essential for connecting live event interactions with digital marketing efforts, enabling sales development representatives (SDRs) to act with precision and focus based on rich engagement signals.

    • Lilio Camere, Marketing Operations Manager at Seeq, notes that the Impact Dashboard transforms how teams leverage their tech stack investments. By delivering actionable data insights, the tool enhances the effectiveness of revenue and marketing teams.

With the launch of the Folloze Impact Dashboard, companies can now gain deeper insights into customer behavior, elevate their engagement strategies, and ultimately drive better business outcomes. The integration of advanced analytics and an intuitive interface empowers B2B marketers to monitor program performance more effectively and adapt their strategies for sustained growth.

GumGum Launches Unified Advertising Platform with Mindset Graph for Enhanced Ad Experience

GumGum Launches Unified Advertising Platform with Mindset Graph for Enhanced Ad Experience

advertising 7 Oct 2024

The GumGum Platform™ and Mindset Graph™ connect contextual, attention, and creative to deliver relevant, privacy-respecting ads that enhance user experience and empower brands to drive outcomes.

GumGum, a leader in contextual-first technology, has launched the GumGum Platform, a groundbreaking solution that integrates its three primary product lines: GumGum Contextual, GumGum Attention, and GumGum Creative. The company also unveiled the Mindset Graph, a predictive data engine designed to align consumer mindsets with advertiser goals. These advancements are tailored to meet the demands of today's digital consumers who prioritize privacy and relevance in online advertising.

  • The Shift from Identity-Based Advertising:

    • Traditional identity-based advertising has increasingly fallen out of favor due to privacy concerns and consumer fatigue from irrelevant ads. Many users are now turning to ad blockers and distancing themselves from brands that do not respect their digital experience. Phil Schraeder, CEO of GumGum, emphasizes that outdated targeting strategies offer more data than insight, resulting in a disconnect between consumers and brands.
  • Overview of the GumGum Platform:

    • The GumGum Platform combines three core products to create a more effective advertising ecosystem:
      • GumGum Contextual: Previously known as Verity™, this solution uses AI to deliver meaningful content-based targeting signals. It has experienced over 100% year-over-year growth by enhancing user experiences through relevant, context-aware ads that align with brand values.

      • GumGum Attention: This product measures ad attention, connecting campaign effectiveness with real-world results. By optimizing ads in real-time based on attention data, it ensures that advertisements are engaging and more likely to capture user interest.

      • GumGum Creative: This comprehensive suite includes display, video, and CTV ads designed to grab attention and resonate with audiences. GumGum Creative operates across 40,000 publisher partners, reaching over 820 million unique individuals monthly.

  • Introducing the Mindset Graph:

    • The Mindset Graph is a powerful new tool that provides deep insights into the relationships between context, attention, and creative elements in advertising. It identifies ideal contexts, topics, and keywords in real-time, addressing the matching challenge between consumers and advertisers. This capability enhances relevance and engagement across various digital platforms, making advertising more effective while respecting consumer privacy.

The launch of the GumGum Platform and Mindset Graph showcases GumGum's commitment to revolutionizing digital advertising through innovative, privacy-respecting solutions. By integrating contextual, attention, and creative insights, GumGum empowers advertisers to create meaningful connections with consumers, ensuring that advertising is not only effective but also enhances the overall user experience.

Hyland Names Steve Baird EVP and CRO to Lead Revenue Growth Strategy

Hyland Names Steve Baird EVP and CRO to Lead Revenue Growth Strategy

content management 4 Oct 2024

Baird brings more than 25 years of enterprise software sales experience, including leadership positions at SAP, SuccessFactors

Hyland, the pioneer of content innovation cloud and a leading provider of content management solutions, recently appointed Steve Baird as its executive vice president and chief revenue officer (CRO). Baird brings over 25 years of experience in enterprise software sales and will spearhead Hyland's new multi-year strategy focused on revenue growth, including the highly anticipated launch of The Content Innovation Cloud.

  • Steve Baird's Leadership at Hyland:

    • Baird has an extensive background in sales leadership and operational expertise.
    • His leadership will drive Hyland's strategy for scaling revenue and success.
    • Baird's primary focus will be executing Hyland's multi-year growth plan.
  • The Content Innovation Cloud Platform:

    • Launched at Hyland’s CommunityLIVE event, the platform will AI-enable customer content.
    • The platform supports content management regardless of repository location.
    • It aims to unlock critical intelligence, shifting content management to content innovation.
    • This transformation will help organizations achieve digital transformation goals.
  • Baird’s Career Highlights:

    • Previously served as President of North American and Global Strategic Sectors at E2open.
    • Played a pivotal role in SAP's go-to-market transformation and significant revenue growth.
    • Led SuccessFactors’ North American customer engagement team, focusing on high growth sales strategies.
  • Hyland’s Future Growth Plans:

    • The company’s president and CEO, Jitesh Ghai, expressed confidence in Baird’s ability to drive success.
    • Ghai emphasized Baird’s operational rigor, customer focus, and team leadership skills.
    • Baird’s expertise is seen as key to achieving Hyland's ambitious multi-year growth objectives.

With the launch of The Content Innovation Cloud and the appointment of Steve Baird as EVP and CRO, Hyland is poised to continue its leadership in the content management space. Baird’s impressive track record in sales leadership and growth strategies will be instrumental in driving Hyland’s future success, ensuring customer satisfaction, and achieving transformative digital outcomes.

   

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