RingCentral, Inc., a global leader in AI-powered business communications, has announced a significant enhancement to its Zendesk integration with the launch of Zendesk Talk Partner Edition for RingEX. This innovative solution embeds RingEX’s advanced voice capabilities and rich call data directly into the Zendesk platform, enabling streamlined workflows and actionable insights to elevate customer support experiences.

• Empowering Agents with Seamless Tools

  • With Zendesk Talk Partner Edition for RingEX, users gain access to:

    • Integrated call handling tools.
    • Real-time call data, including duration and recordings.
    • AI-driven insights for personalized, efficient customer interactions.

  • Joe Fahrner, VP Small Business Growth at RingCentral, stated:
    “This partnership delivers immersive agent experiences by equipping them with tools that streamline workflows, improve data management, and ultimately enhance customer satisfaction.”

• Innovative Features for Omnichannel Support

  • The integration includes Zendesk’s Voice Comment and Standard Call Object features, which:

    • Provide structured views of call information.
    • Enable seamless switching between voice, chat, email, and social media within the Zendesk interface.

  • Jason Bruno, Technical Operations Engineer at LUSH, highlighted the efficiency benefits:
    “This integration saves our team 40 minutes per agent each day, allowing us to focus on delivering exceptional, personalized service.”

• Key Benefits of the Zendesk Talk Partner Edition for RingEX

  • Record-Breaking Reliability: 99.999% uptime ensures uninterrupted service.
  • Improved Ticket Management: Logs call details directly into Zendesk tickets for centralized decision-making.
  • Enhanced Flexibility: Offers multiple calling methods, including desktop applications and RingOut® for desk phone connections.

• Expanding Capabilities with RingCX for Zendesk

  • RingCentral’s broader Zendesk offerings also include RingCX™ for Zendesk, which supports:

    • Inbound and outbound calls.
    • SMS and other digital channels.
    • Contact matching and automatic interaction logging.

  • Alpa Shah, Global VP CX Practice at Frost & Sullivan, emphasized:
    “RingCentral’s omnichannel integrations provide a unified view for agents, reducing stress and enabling exceptional customer experiences.”

• A Partnership for Enhanced Customer Support

  • Tim Marsden, Senior Director of Technology Alliances at Zendesk, remarked:
    “Our collaboration with RingCentral equips businesses with tools to efficiently assist customers, aligning voice services with operational workflows.”

By embedding robust voice capabilities and enhancing workflow efficiency, the Zendesk Talk Partner Edition for RingEX redefines customer support. This integration exemplifies RingCentral’s commitment to delivering innovative solutions that meet the evolving needs of businesses and their customers.

Twilio, a leading customer engagement platform, has announced the public beta release of Linked Audiences for Twilio Segment, integrated with Amazon Redshift. Launched at AWS re:Invent 2024, this powerful tool empowers marketers to build enriched customer profiles and scale personalization seamlessly.

• Revolutionizing Personalized Marketing

  • With Linked Audiences, Amazon Redshift users can:

    • Create dynamic, context-rich audiences.
    • Deliver highly effective personalized marketing campaigns.
    • Leverage data graph technology to link Segment unified profiles with Redshift’s business data.

  • Thomas Wyatt, President of Twilio Segment, stated:
    “This integration provides marketers with a complete view of customer interactions, enabling them to drive impactful campaigns with ease.”

• Self-Service Audience Building

  • Linked Audiences allows B2B and B2C marketers to:
    • Build audiences without writing SQL.
    • Access a comprehensive, trusted view of customer data.
    • Reduce dependency on data teams, enabling faster campaign execution.
  • This innovation bridges the gap between data teams and marketers, ensuring accurate targeting and boosting ROI.

• Expanding Twilio’s AWS Ecosystem

  • Twilio Segment’s integration with AWS includes:

    • Amazon Kinesis, S3, Lambda, Personalize, and EventBridge.
    • Support for Amazon Ads DSP + AMC, enabling campaigns across Amazon platforms like Twitch and Prime Video.

  • Twilio has seen:

    • 849% growth in AWS Marketplace-sourced new business since 2021.
    • 35% YoY growth in 2024 through Q3.

• Showcasing Innovations at AWS re:Invent

  • Attendees can explore:

    • Twilio Booth #364: Product demos, expert interactions, and partner presentations.
    • A demo on integrating J.P. Morgan Payments’ APIs with Twilio to create seamless digital payment experiences.

  • Breakout Session Details:

    • Session Title: Achieving Personalization at Scale Using Amazon Redshift and Twilio.
    • Speakers: Twilio and AWS leaders, including Robin Grochol, VP of Product Management for Twilio Segment.
    • Date: Wednesday, December 4th, 10 a.m.
    • Location: Caesars Forum, Level 1, Summit 232.

Twilio’s launch of Linked Audiences highlights its commitment to enhancing customer engagement through innovation. By empowering marketers with tools that simplify data utilization, Twilio continues to set new benchmarks in personalized marketing and customer experience.

Algolia, the world’s leading AI Search and Discovery platform, has launched a Pay-As-You-Go (PAYGO) pricing model on AWS Marketplace. This move empowers businesses to seamlessly integrate Algolia’s advanced search capabilities into their AWS ecosystem, leveraging flexible usage-based pricing.

• Transforming Access to AI Search with PAYGO

  • AWS customers can now:
    • Access Algolia’s AI Search platform directly through AWS Marketplace.
    • Use existing AWS cloud credits for search solutions.
    • Streamline procurement and financial management within their AWS accounts.
  • The PAYGO model offers scalability for businesses of all sizes, from startups to enterprises, making advanced AI search accessible for diverse use cases.

• Simplified Financial Management

  • Consolidating Algolia usage under AWS spend simplifies billing, leveraging a trusted platform.
  • Businesses can reduce administrative overhead, accelerate deployment, and focus on core objectives.
  • Piyush Patel, Chief Ecosystem Officer at Algolia, remarked:
    “This new PAYGO model democratizes great search, allowing effortless integration of AI technology into existing AWS ecosystems.”

• Empowering Developers and Businesses

  • The PAYGO model supports:

    • Scalable AI search solutions that grow with users’ needs.
    • Small projects and large-scale deployments alike.
    • Independent developers looking to innovate without constraints.

  • Patel emphasized:
    “From startups to enterprises, Algolia’s mission is to ensure powerful AI search solutions remain accessible, scalable, and within reach of any project size.”

• Algolia’s AWS Recognition and Marketplace Success

  • Recognized as an AWS Retail Competency Partner, Algolia brings:
    • Trusted technology validated through AWS Vendor Insights.
    • A streamlined integration experience for enterprises and startups.
    • Faster time-to-value with scalable solutions on AWS’s reliable cloud platform.

• AWS re:Invent Presence

  • Algolia will showcase its capabilities at AWS re:Invent in Las Vegas (Dec 2-6) at Booth #393.
  • Attendees can explore:
    • Live demos of Algolia’s AI Search platform.
    • An exclusive 90-day extended trial to experience Algolia firsthand.

The launch of Algolia’s PAYGO pricing on AWS Marketplace marks a significant milestone in making cutting-edge AI search technology more accessible. By combining flexible pricing with seamless AWS integration, Algolia continues to empower businesses and developers to innovate and scale effortlessly.

MIRAI, an advanced AI-powered metaverse platform, is revolutionizing the way virtual worlds are conceived, built, and monetized. By harnessing cutting-edge technologies, MIRAI democratizes metaverse creation, unlocking new economic opportunities and paving the way for a new digital frontier.

Core Features of MIRAI

• AI-Powered World-Building

  • MIRAI simplifies the process of virtual world creation by eliminating the need for complex coding.
  • Whether you're a professional developer or a beginner, the platform enables anyone to design and construct immersive metaverse environments with ease.

• HyperGen™ Technology

  • At the heart of MIRAI’s innovation is HyperGen™, a proprietary technology that converts text and images into dynamic 3D models.
  • Using state-of-the-art machine learning algorithms, HyperGen™ blends imagination with reality, bringing user inputs to life in stunning 3D visuals.

• Dynamic AI Interactions

  • MIRAI is creating the Agentic Gaming Metaverse, where AI-powered agents and non-playable characters (NPCs) provide lifelike interactions.
  • These intelligent, autonomous entities create a deeper level of engagement, enhancing the immersion and depth of virtual experiences.

• Synthetic Derivative RWAs

  • MIRAI allows users to scan and integrate real-world assets (RWAs) as synthetic derivatives in the metaverse.
  • These digital versions of real-world assets can be monetized, traded, and utilized creatively, opening up limitless possibilities for digital commerce and innovation.

Shaping the Future of Virtual Worlds

MIRAI envisions a world where real-world assets and virtual environments coexist seamlessly. By fostering both creativity and economic growth, the platform allows users to build, monetize, and reimagine virtual experiences in ways that were previously unthinkable.

Whether you're a developer, a visionary, or an entrepreneur, MIRAI offers a gateway to an expansive digital world full of potential.

Fullpath, a leading customer data platform (CDP) and marketing automation solution in the automotive industry, has announced a new integration with DealerBuilt’s Oplogic Variable Operations Platform. This partnership promises to revolutionize customer data management for dealerships, enhancing data connectivity, consolidation, and enabling more precise targeting for marketing campaigns.

• Consolidated Customer Records:

  • Integrate CRM data into Fullpath’s CDP for a unified, holistic view of each customer.
  • Enable dealerships to access comprehensive customer insights across marketing and sales channels.

• Enhanced Targeting Precision:

  • Leverage enriched data and synchronized customer records for highly targeted marketing campaigns.
  • Improve the ability to engage both existing and potential customers effectively.

• Increased Operational Efficiency:

  • Automate data synchronization and eliminate manual data entry, ensuring accuracy and saving time.
  • Streamline operations to improve the overall customer experience.

Quotes:

• Idan Mishal, COO of Fullpath: "Our integration with Oplogic strengthens our commitment to delivering seamless, data-driven solutions for dealerships, empowering them to connect with their customers more effectively."

• Jason Keith, Vice President of Variable Operations at DealerBuilt: "This partnership allows dealerships to unify their customer data across platforms, enabling them to create more personalized experiences and drive customer loyalty."

The Fullpath-DealerBuilt integration is a game-changer for dealerships aiming to optimize their marketing strategies and operational workflows. By unifying customer data across platforms, this collaboration enhances customer engagement, drives growth, and ensures a personalized experience that fosters brand loyalty.

Sciene, a revolutionary new enterprise AI platform developed by the creators of Quartile, is now available to businesses looking to leverage the power of AI for streamlined operations and enhanced data analysis. The platform includes a suite of AI-powered tools designed to improve client communication, ensure data security, and support business growth.

• Secure AI Chat Interface:

  • A private, secure AI chat feature to facilitate internal communications and protect data.

• Interactive Virtual Assistants:

  • AI-driven virtual assistants for efficient internal knowledge management, automating tasks and providing quick access to information.

• AI Insights Generator:

  • Integrated with existing databases, this tool generates actionable insights to enhance business strategies.

• Sales Performance Analysis Tool:

  • An AI-powered tool designed to deliver real-time sales performance insights, enabling businesses to adjust strategies on the fly.

Quotes:

• Solano Campos, CTO at Sciene: "Our mission at Sciene is to provide businesses with accessible AI solutions that drive productivity and growth while ensuring top-notch data security."

• Brandon Fishman, CEO of Vitacup: "Sciene has transformed how we approach campaigns by providing actionable insights in real-time, improving efficiency and consistency."

Additional Benefits:

• Automated Reporting and Data Analysis:

  • Sciene automates routine reporting, reducing manual labor and enhancing data-driven decision-making.

• Seamless Integration:

  • The platform integrates smoothly with popular business tools like Salesforce and Microsoft Azure, making it easier to adopt and use.

• Custom Infrastructure and Support:

  • Sciene offers tailored infrastructure development and implementation, designed to meet each client's unique business needs.

Sciene's AI-powered platform is setting a new standard for businesses looking to adopt advanced AI tools without the need for in-house expertise. By automating key operations, enhancing communication, and providing real-time insights, Sciene empowers businesses to stay competitive and grow efficiently.

Calix, Inc. has unveiled exciting updates to its Electronic Content Builder (ECB), a key component of the award-winning Calix Market Activation program. These enhancements, including a redesigned user interface (UI), improved user experience (UX), and a powerful smart search feature, are designed to help broadband marketers quickly create and launch impactful marketing campaigns with no design expertise needed. The updated ECB offers an expanded asset library with over 6,000 customizable templates, making it easier than ever to promote broadband services and drive growth.

• Intuitive User Interface (UI) and User Experience (UX):

  • The redesigned interface makes navigating and creating campaigns easier and more efficient, even for marketers with no design experience.

• Smart Search Functionality:

  • Quickly find the best creative assets tailored to specific customer segments, streamlining campaign development.

• Expanded Asset Library:

  • Over 6,000 customizable templates for social media, email, print ads, and landing pages, available through a drag-and-drop interface.

• Enhanced Collaboration Tools:

  • Improved tools to help marketing teams collaborate more effectively, driving operational efficiency and faster execution.

Impact on Broadband Service Providers (BSPs):

• Accelerated Go-To-Market Time:

  • Calix’s Market Activation tools, including the ECB, have helped BSPs cut their go-to-market time by over 50%, enabling faster service launches and enhanced brand building.

• Increased Social Media Presence:

  • Customers using the ECB have boosted their social media presence by up to 70%, enabling greater engagement with their communities.

• Higher ARPU and CLV:

  • BSPs leveraging the ECB have seen an increase in average revenue per user (ARPU) by 15% and customer lifetime value (CLV) by 30%, demonstrating the effectiveness of personalized, data-driven marketing campaigns.

Customer Success Stories:

• GigaBeam’s Social Media Growth:

  • By utilizing ECB’s templates and Calix SmartHome™ services, GigaBeam grew their social media presence by 70%, boosting community engagement and subscriber growth in underserved rural areas.

• Highline’s ARPU Growth:

  • Highline used the ECB to craft personalized marketing campaigns, increasing ARPU by 15% in just six months by targeting segments like gamers and remote workers with tailored SmartHome services.

• OC Fiber’s CLV Boost:

  • OC Fiber increased CLV by 30% by using ECB to promote customized Wi-Fi packages and managed services, further strengthening their market position.

Quotes:

• Michele White, Marketing Director at GigaBeam: "The ease of creating authentic, relatable content that we can deliver at the right time has been transformative. The ECB has helped us increase our social media presence by 70% in just two years."

• Matt Collins, Chief Commercial Operations Officer at Calix: "Forward-thinking broadband providers are championing experience-driven approaches, and with tools like the ECB, we are empowering them to win their markets with world-class campaigns."

The updates to Calix’s Electronic Content Builder provide broadband service providers with powerful tools to create personalized, impactful marketing campaigns faster and more efficiently. By integrating these tools with Calix’s broader Market Activation program, BSPs can enhance their subscriber experiences, grow their customer base, and boost business results, all while maintaining a strong community focus.

Hyland, a global leader in enterprise imaging and content services, is set to demonstrate its latest innovations in imaging technology at the Radiological Society of North America (RSNA) 2024 annual meeting in Chicago. Hyland will showcase key advancements, including enhancements to its Cloud Imaging SaaS solution and the introduction of NilShare, a cost-effective imaging sharing tool. These innovations aim to elevate radiology's role in healthcare by enhancing data management and enabling more efficient collaboration among healthcare professionals.

• AI Insights with Cloud Imaging SaaS Solution:

  • Hyland’s enhanced Cloud Imaging SaaS solution integrates clinical imaging data with multiple specialties to deliver AI-driven insights for clinical workflows and research.
  • It simplifies the management of complex data, ensuring healthcare organizations have ubiquitous access to imaging data while maintaining high security and infrastructure management.

• NilShare:

  • NilShare provides a cost-effective, secure method for transferring imaging data without the need for a VPN, eliminating costly CD burning.
  • The solution is particularly beneficial for neurologists, enabling remote consultations and timely diagnoses of neurological conditions, especially in underserved areas.

Hyland's Vision for Healthcare Innovation:

• Jitesh Ghai, CEO of Hyland: “The Cloud Imaging solution, coupled with AI and cloud technology, represents a transformative leap in healthcare data management. We are committed to helping organizations unlock insights and efficiencies that lead to better patient outcomes and drive innovation.”

RSNA 2024 Engagement:

• Attendees can meet Hyland experts, including Lyle McMillin, Director of Product Management at Hyland Healthcare, at the Innovation Theater on December 2 at 10:30 a.m., where he will discuss revolutionizing imaging research with a Vendor Neutral Archive (VNA).
• Hyland will also be available at booth #1322 in McCormick Place South Hall throughout the event.

Hyland's presence at RSNA 2024 underscores its commitment to advancing healthcare through innovative imaging solutions. With a focus on cloud technology, AI insights, and enhanced collaboration tools like NilShare, Hyland continues to drive efficiencies and improve patient care across the healthcare ecosystem.