News

Omnichat Turns WhatsApp Into a Social CRM Powerhouse With Agentic AI Push

WhatsApp is no longer just where customers ask questions—it’s where discovery, engagement, and transactions increasingly converge. That was the clear message from Omnichat’s “Social CRM and AI” conference, a large-scale industry event that brought together leaders from Meta, Maxim’s Group Hong Kong, and MEDILASE to unpack how conversational commerce is reshaping customer experience across Asia...

customer experience management 20 Jan 2026

Fushi Tech Unifies Singapore F&B Tech Stack With Commonwealth Concepts Deal

For years, digital transformation in food and beverage has meant adding tools, not removing complexity. One vendor for mobile ordering, another for payments, a third for POS, and yet another for loyalty—each solving a narrow problem while quietly creating operational sprawl. Fushi Tech believes that era is ending. This week, the global AI and digital solutions provider announced a strategic...

technology 20 Jan 2026

Bebop Bets on “Ready-to-Sell Leads” to Redefine What Qualified B2B Demand Really Means

For years, B2B marketers and sales leaders have complained about the same thing: too many leads, not enough buyers. Bebop, an AI-native prospecting platform, thinks the problem isn’t volume—it’s definition. This week, the company unveiled Ready-to-Sell Leads, a new product designed to reset expectations around what a “qualified lead” should actually look like in modern B2B go-to-market teams...

artificial intelligence 20 Jan 2026

Alorica Wins 2026 BIG Innovation Award for Scaling AI Across Enterprise CX

Alorica is staking its claim as one of the CX industry’s most pragmatic AI innovators. The digitally powered customer experience (CX) services leader has been named an Innovative Organization winner in the 2026 BIG Innovation Awards, a global program recognizing companies that turn innovation into measurable, real-world business outcomes. The award highlights Alorica’s ability to operationalize...

customer experience management 19 Jan 2026

ClickHouse Raises $400M Series D, Bets Big on AI-Scale Data and LLM Observability

ClickHouse is making a decisive move to cement its role as foundational infrastructure for the AI era. The real-time analytics and data warehousing company has closed a $400 million Series D round, one of the largest recent financings in modern data infrastructure, signaling strong investor conviction that performance-driven data platforms will sit at the center of production AI systems. The...

artificial intelligence 19 Jan 2026

Fanvue Raises $22M to Build the Creator AI Economy, Betting Big on AI-Led Monetization

As the creator economy races toward an estimated $500 billion valuation by the end of the decade, Fanvue is staking a clear claim on where it believes the next phase of growth will come from: AI-first creator businesses. The London-based, AI-powered creator monetization platform has raised a $22 million Series A round, backing its ambition to define what it calls the “Creator AI Economy.” The...

artificial intelligence 19 Jan 2026

Optimove Launches Gamified Loyalty Platform to Help iGaming Operators Cut Bonus Spend

As iGaming and sports betting operators face intensifying pressure from rising acquisition costs, tightening regulation, and margin erosion, the industry’s long-standing reliance on cash-heavy bonuses is starting to look unsustainable. Optimove believes it has a better answer. The player engagement vendor today unveiled Optimove Loyalty, a new no-code product designed to help operators shift away...

artificial intelligence 19 Jan 2026

Quantiphi Secures USPTO Patent for AI-Powered Multi-Document Comparison in Dociphi

Quantiphi is tightening its grip on enterprise document automation. The AI-first digital engineering firm has been granted a new patent by the U.S. Patent and Trademark Office (USPTO) for an AI-driven, three-way document comparison capability built into Dociphi, its generative AI–powered intelligent document management platform. The patented technology, formally titled “Validation system and...

artificial intelligence 19 Jan 2026