SSNC, an information-protection company founded in 2018, today announced Fire.ONE, the first solution in its Breezeway suite of secure, unified platforms. Designed to streamline IT security operations, Fire.ONE leverages artificial intelligence to simplify firewall management, reduce human error, and enhance policy enforcement across complex enterprise environments.

The platform addresses a critical need for organizations facing staffing shortages and increasingly complex security landscapes. By automating firewall operations—from policy application to auditing—Fire.ONE enables IT teams to focus on strategic tasks rather than routine, error-prone manual processes.

AI-Driven Firewall Optimization

Fire.ONE integrates with diverse firewall ecosystems, supporting both legacy and next-generation devices. Its AI engine analyzes traffic patterns and existing rules, recommending optimized policy sets while standardizing management across multivendor environments. The platform ensures end-to-end automation, covering every stage of the firewall lifecycle, including deployment, adaptation, diagnostics, and ongoing verification.

Enhanced Compliance and Transparency

The solution includes post-implementation consistency analysis and policy verification, with results presented through intuitive visual dashboards. This feature strengthens compliance oversight, administrative control, and operational transparency, giving security teams a clear understanding of policy effectiveness.

Seamless Security Operations

By combining predictive analytics with AI-driven decision-making, Fire.ONE reduces the operational burden on personnel responsible for firewall policies. Its automation capabilities improve efficiency and minimize risk, mitigating vulnerabilities that often arise in high-pressure IT environments.

“Fire.ONE is more than an automation tool; it’s a next-generation solution that intelligently transforms enterprise security operations,” said an SSNC spokesperson. “By reducing complexity, minimizing human error, and applying AI-driven insights, organizations can achieve safer and more efficient firewall management.”

Looking Ahead

SSNC plans to expand its Breezeway platform with additional AI-powered solutions, continuing to drive innovation in information security. With Fire.ONE, enterprises can confidently navigate evolving cyber threats while maintaining efficient, compliant, and resilient operations.

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FADEL®, a global leader in brand compliance and licensing software, has announced its next major leap — FADEL solutions powered by agentic AI, built on the AWS Bedrock Agentic AI platform. This marks a pivotal shift from data management to intelligent automation, redefining how brands govern rights, licensing, and marketing operations.

A New Era of Intelligent Automation

Set to roll out by the end of 2025, FADEL’s agentic AI will transform how organizations handle operational workflows. Rather than manually interpreting data, teams will leverage AI-driven systems capable of initiating actions, analyzing insights, and automating decision-making in real time.

“Harnessing the power of agentic AI, we’re taking intelligent automation to the next level,” said Tarek Fadel, Founder and CEO of FADEL. “Our goal is to deliver solutions that not only inform decisions but act on them — simplifying complex licensing processes and improving how teams work.”

Building on a Legacy of AI-Driven Innovation

FADEL’s journey toward AI-powered transformation began in 2019. Each year since has brought tangible innovation across digital rights management, brand protection, and marketing compliance.

• 2019 – AI-Powered Digital Content Tracking: Automated monitoring and rights protection across platforms.

• 2022 – Visual Search Intelligence: Faster asset discovery and response to copyright claims.

• 2023 – Video Recognition & Tracking: Cross-platform video identification enabling rights renewals and takedowns.

• 2024 – Music Identification: Detection of licensed melodies within video content.

• 2025 – Business Insights & AI Assistants: Predictive analytics, natural language prompts, and real-time user support through AI chatbots.

• 2025 – Product Approval & Contract Automation: Streamlined submissions and licensing workflows with AI ingestion of contract data.

Building an AI-First Organization

FADEL’s evolution isn’t limited to technology. The company has embedded AI throughout its operations — establishing an AI Governance Council, hosting AI Summits, and running educational workshops that cultivate AI literacy across departments. This integrated approach has improved internal efficiency by 30%.

Strategic Partnerships Amplify Growth

A new collaboration with Labra, a Cloud GTM platform, and AWS Bedrock is further accelerating FADEL’s AI ambitions. The partnership allows FADEL to deploy adaptive, autonomous AI agents on AWS Marketplace, enabling enterprises to automate licensing approvals, manage compliance, and generate actionable insights faster than ever.

Expanding Thought Leadership

FADEL continues to position itself at the forefront of AI thought leadership. Through webinars like AI Strategies for Digital Compliance, public speaking engagements, and upcoming competitions such as the “AI Playoff” at DAM NY, the company is actively shaping the conversation around AI’s role in digital governance.

Agentic AI: The Future of Brand Compliance

FADEL’s move into agentic AI reflects a broader industry trend — the shift from passive automation to proactive, self-directed AI systems that augment human decision-making. With this evolution, FADEL aims to empower businesses to not only manage compliance but anticipate risks and act autonomously.

By the end of 2025, the company promises a platform that doesn’t just manage workflows but thinks, learns, and acts alongside teams — signaling a major step toward fully intelligent enterprise operations.

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Vonage, a part of Ericsson (NASDAQ: ERIC), has launched Vonage Agentforce Identity Insights and Fraud Detection, a powerful new solution built to help contact centers identify fraud, verify customers, and validate communication channels — all in real time. Powered by Vonage Communications APIs and Network APIs, the solution integrates directly into Salesforce Agentforce, delivering seamless fraud prevention and efficiency for agents using Vonage Premier for Salesforce Voice.

Uniting CX and Security in the Contact Center

The new offering introduces a crucial balance between customer experience and security — two goals that often clash in fast-paced contact centers. By using Identity Insights and Fraud Detection APIs, the system enables AI and human agents to collaborate on fraud prevention without slowing operations.

With real-time intelligence such as SIM Swap checks, agents can automatically flag potentially fraudulent numbers, validate contacts before outreach, and verify numbers during lead creation — improving both lead quality and trust.

“CX and security are critical to every business’ success, and today’s customers demand both,” said David Myron, Principal Analyst at Omdia. “By leveraging network intelligence, Vonage Agentforce Identity Insights and Fraud Detection offers a seamless verification process that’s invisible to customers — tackling fraud while maintaining loyalty.”

Seamless Integration with Salesforce Agentforce

Kishan Chetan, EVP & GM of Agentforce Service at Salesforce, added, “Agentforce provides the foundation for partners like Vonage to transform the agent experience by combining real-time data, automation, and AI insights. The network capabilities embedded in Identity Insights and Fraud Detection bridge the gap between CX and security for our joint customers.”

This integration ensures organizations can verify number validity, confirm number types, and identify the most effective communication channel — mobile or landline — for each customer.

Real-Time Intelligence in Action

The Vonage solution offers a detailed layer of phone intelligence, including number type, carrier, validity, caller ID name, and SIM swap status. This allows contact centers to:

• Detect potential fraud through SIM swap monitoring and alert escalation.

• Verify identities by matching caller ID with CRM records, securing interactions without customer friction.

• Optimize outreach by automating messages for mobile users and targeting landline customers through calls.

• Enhance lead quality by validating phone numbers at creation, eliminating outdated contacts.

• Boost engagement by sending reminders and notifications only to verified numbers.

Smarter Workflows through Programmable APIs

By embedding programmable APIs directly into existing workflows, Vonage’s solution reduces manual verification steps, enabling agents to focus on complex cases. Actionable data appears instantly within Agentforce, helping teams avoid failed outreach and incomplete calls caused by invalid or inactive numbers.

Empowering Agents Against Digital Fraud

“Fraud continues to be an ongoing challenge for businesses in today’s digital landscape, underscoring the need for constant innovation in prevention technologies,” said Reggie Scales, President and Head of Applications at Vonage. “With Vonage Agentforce Identity Insights and Fraud Detection, we’re giving agents the tools to automate verification at scale. Leveraging programmable capabilities and network intelligence is the new frontier of fraud protection.”

As contact centers increasingly rely on AI-driven workflows, Vonage’s new solution represents a significant step toward real-time, embedded trust — where fraud prevention happens invisibly, and customer experience never takes a hit.

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SyncWords, a global leader in AI-powered live subtitling and dubbing solutions, has introduced Vocalics, the world’s first live AI voice dubbing technology that preserves the tone, rhythm, and emotion of the original speaker — across any language. The groundbreaking solution allows audiences worldwide to experience live broadcasts in their native languages without losing the emotional authenticity of the speaker’s voice.

Delivering real-time emotion in over 60 languages, Vocalics is built to make live content — from global news to sporting events — more inclusive, immersive, and emotionally engaging.

Breaking the Emotional Barrier in Live Dubbing

Until now, most live translation tools could convey words but not feelings. Vocalics changes that. The system uses an AI-driven approach to replicate emotion, tone, and pacing, ensuring the translated voice sounds natural and human-like.

“People expect content in their own language, but they also want to feel the passion and energy of the speaker,” said Ashish Shah, CEO and Co-Founder of SyncWords. “With Vocalics, we deliver that experience — keeping viewers captivated longer while opening new monetization opportunities for broadcasters.”

Powered by Deepdub’s Emotive AI

Vocalics is powered by an integration with Deepdub, the AI voice pioneer behind the enterprise-grade emotive Text-To-Speech (eTTS™) technology. Combining Deepdub’s emotional voice synthesis with SyncWords’ patented live captioning and translation platform, the solution delivers seamless multilingual dubbing optimized for live production environments.

“With unmatched latency and realism, we’re redefining what’s possible in real-time multilingual voice delivery,” said Ofir Krakowski, CEO and Co-Founder of Deepdub. “This is a major step toward achieving expressive voice translation at scale.”

Designed for Live Broadcast Precision

Vocalics is purpose-built for live production, offering advanced features that make it ideal for sports, news, and global events.

• Distinct Speaker Voices: Each participant receives a unique, natural-sounding translated voice that reflects their tone and speaking style.

• Multi-Speaker Voice Separation: Preserves individual voices while maintaining background ambiance, such as crowd reactions or music.

• Ultra-Low Latency: Ensures synchronization with live video feeds, delivering broadcast-grade performance.

Real-World Adoption and Impact

SyncWords’ long-term partner Newsmax was among the first to test Vocalics.

“With SyncWords and Deepdub’s live dubbing solution, we’re now able to provide high-quality, real-time voiceovers that preserve the original emotion across languages,” said Andy Biggers, SVP of Content Distribution at Newsmax Media. “It ensures our global audience experiences our content as authentically as possible.”

Where to Experience Vocalics

Vocalics will make its global debut at two major industry events:

• MIPCOM 2025 (Cannes, Oct 13–16)

• Sportel 2025 (Monaco, Oct 19–22)

Attendees can witness live demonstrations of the world’s first emotional AI dubbing system at Stand A14, experiencing firsthand how Vocalics is setting a new benchmark for real-time multilingual media production.

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Coveo, a global leader in AI-powered relevance and generative search experiences, has officially achieved the Amazon Web Services (AWS) Generative AI Competency. The recognition positions Coveo among an elite group of AWS Partners driving enterprise innovation through scalable, production-grade generative AI solutions.

This milestone underscores Coveo’s ability to help organizations accelerate digital transformation, enhance customer experiences, and deliver hyper-personalized content through AWS’s cutting-edge AI technologies.

A Strategic Milestone in Enterprise AI

The AWS Generative AI Competency distinguishes partners that demonstrate deep technical expertise and a proven record of success in implementing AI-driven business solutions. Coveo’s achievement signals not just capability but impact — enabling enterprises to deploy generative AI at scale with real business results.

“Achieving the AWS Generative AI Competency underscores our leadership in delivering fully managed, enterprise-grade AI solutions that don’t just experiment, but deliver measurable outcomes,” said Sébastien Paquet, Vice President of AI Strategy at Coveo. “With the Coveo Relevance Platform as the retriever, our joint customers achieve faster time-to-value and more successful AI deployments.”

Driving Real-World Value Through Generative AI

Coveo’s success comes from years of integrating retrieval-augmented generation (RAG) and contextual AI into enterprise environments. Its Relevance Platform combines search, recommendations, and generative capabilities to create unified, intelligent experiences across digital channels — from eCommerce and customer support to workplace knowledge systems.

The company’s generative AI framework, powered by AWS Bedrock, leverages large language models (LLMs) and contextual business data to deliver reliable, compliant, and scalable results. Coveo’s approach goes beyond experimentation, helping customers drive ROI, personalization, and operational efficiency.

Recognition of Proven Expertise

The AWS Competency Program connects customers with trusted partners that have deep expertise in AWS technologies. Earning the Generative AI Competency highlights Coveo’s ability to integrate LLMs, robust cloud infrastructure, and enterprise data governance into business-ready AI deployments.

As part of the designation, Coveo is now featured in AWS Marketplace under the new AI Agents and Tools category. The company continues to leverage AWS’s expanding AI ecosystem, ensuring customers can build, deploy, and manage intelligent applications that meet both compliance and performance standards.

The Future of AI-Relevance

By combining AWS’s generative AI stack with its own Relevance Platform, Coveo is redefining what enterprise-grade AI can deliver — from hyper-personalized experiences to decision-ready insights. The partnership cements Coveo’s role as a key enabler of responsible, scalable, and impactful AI adoption in enterprise environments.

For organizations navigating the next phase of digital transformation, Coveo’s AWS-backed expertise provides the foundation to innovate confidently — not just with generative AI, but with AI that performs, adapts, and delivers measurable business value.

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CLOUDVICE, a leading provider of cloud computing, migration, and consulting services, is set to spotlight the AI-driven capabilities of its GovCubes and Xylem solutions at Oracle AI World 2025. As an Oracle partner, CLOUDVICE continues to strengthen its position in enterprise and public sector transformation through its deep expertise in Oracle Fusion Cloud Applications and Oracle Cloud Infrastructure (OCI).

“At Oracle Cloud World 2023 and 2024, we showcased AI in action—demonstrating the real-world impact of AI and OCI through live, hands-on experiences. This year, we are taking the next step with AI tools like Xylem, showing what’s possible when companies embrace AI innovation,” said Jaison Correya, CEO of CLOUDVICE.

AI-Powered Data Migration with Xylem

At the center of CLOUDVICE’s demonstration will be Xylem, an end-to-end, source-agnostic data migration framework designed to automate and optimize the entire migration lifecycle. The tool extracts, validates, transforms, and reconciles data from diverse legacy sources before loading it into SaaS applications.

By leveraging AI, Xylem enhances data validation through pattern recognition, data type checks, and anomaly detection—helping identify inconsistencies early in the process. It also intelligently recommends field mappings, streamlining data transformation and improving overall data quality.

“Enterprises today need effective AI solutions that help solve real-world problems and grow their businesses,” said David Hicks, Group Vice President, ISV Ecosystem, Oracle North America. “Working with CLOUDVICE, we make it easier for our joint customers to leverage cloud and AI services to streamline their operations and make data-driven decisions.”

Customer Success Spotlight: Wayne County’s Oracle Fusion Transformation

CLOUDVICE will also feature a Customer Success session, “Winning at Wayne County,” during AI World 2025, highlighting how Wayne County and Oracle Consulting collaborated to implement Oracle Fusion Applications. The session will detail how a strategic health check enabled the county to accelerate digital transformation using a unified One Oracle approach, supported by CLOUDVICE’s specialized services.

Driving Impact Through Partnership

Beyond Wayne County, CLOUDVICE’s expertise extends to partnerships with public utilities such as Nashville Electric Service (NES).

“CLOUDVICE is making a significant impact by co-sourcing with NES’s in-house team on HR, Benefits, Payroll, and Talent-Management processes, while seamlessly implementing Oracle's best-in-class solutions,” said Tim Stofka, Director of Applications at NES. “This has greatly enhanced our ability to support employees who serve our citizens, and we appreciate CLOUDVICE’s valuable contributions to our success.”

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Duality Technologies, a leader in secure data collaboration, announced that its platform is now available in the Oracle Cloud Marketplace and deployable on Oracle Cloud Infrastructure (OCI). The integration empowers government, defense, and intelligence organizations to collaborate on mission-critical operations securely within Oracle’s specialized government, sovereign, and classified cloud environments, including Oracle Cloud Isolated Regions.

Through this partnership, Oracle and Duality enable customers to issue encrypted queries across networks and receive confidential results in seconds—all while maintaining compliance with strict security and regulatory frameworks. Powered by OCI’s high-bandwidth and low-latency architecture, Duality’s platform is engineered for compute-intensive analytics and AI workloads, scaling seamlessly to support evolving mission demands.

“Government and defense organizations need to balance innovation with absolute confidentiality,” said Dr. Alon Kaufman, CEO of Duality Technologies. “By making our secure data collaboration platform available to Oracle customers, we empower agencies to unlock crucial intelligence and analytical value from their data, while upholding the highest standards for security and privacy.”

Unlocking Secure, Mission-Critical Intelligence

Running Duality on OCI allows agencies to conduct confidential investigations across multiple domains without revealing subjects or results. The platform provides a suite of privacy-enhancing technologies purpose-built for national security and defense applications, including:

• Quantum-Safe Cross-Domain Solutions – Enables secure data transfer and analysis across different classification levels, protecting sensitive intelligence from current and future quantum threats.

• Homomorphic Encryption – Allows computation on encrypted data without decryption, ensuring organizations can analyze information across trust boundaries without compromising confidentiality.

• Secure Multiparty Computation (MPC) – Facilitates joint data analysis between agencies or partners while keeping individual datasets private, enabling collaborative insights on shared missions.

• Federated Learning – Supports AI model training across decentralized data sources, helping build robust, privacy-preserving AI systems without centralizing sensitive information.

• Built-in Governance and Compliance – Provides access controls, auditing, and data logging to enforce need-to-know policies and meet rigorous regulatory requirements.

• High-Performance Infrastructure – Delivers the bandwidth and compute power necessary for analytics on encrypted data, ensuring speed and reliability in mission-critical scenarios.

A Trusted Ecosystem for National Security

“Our commitment to national security and defense organizations goes beyond providing a secure cloud,” said Rand Waldron, Vice President at Oracle. “It’s about creating a trusted ecosystem of solutions that enables customers to execute their most critical missions. By bringing Duality’s platform to Oracle Cloud Marketplace, we’re empowering customers to collaborate securely and leverage advanced AI tools to transform sensitive data into a decisive, strategic advantage.”

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Zoom Communications, Inc. (NASDAQ: ZM) has announced a strategic go-to-market (GTM) partnership with Oracle, aimed at transforming how enterprises deliver customer experiences. The collaboration combines Zoom’s AI-first customer experience (CX) platform with the performance and security of Oracle Cloud Infrastructure (OCI) to help organizations achieve faster resolutions, seamless omnichannel engagement, and intelligent self-service.

Through the partnership, Zoom CX now runs on OCI, expanding access to its enterprise-grade communication and collaboration tools. Earlier this year, Oracle itself adopted Zoom Contact Center to power its global customer service operations—integrating the platform directly into Oracle Service workflows. The deployment underscores the real-world potential of the partnership, showcasing how organizations can unify AI-driven communication, workflow automation, and data intelligence to enhance customer engagement and accelerate outcomes.

“We’re focused on helping organizations deliver exceptional customer experiences and achieve better business outcomes,” said Christine Sarros, Senior Vice President of Enterprise Engineering at Oracle. “Through our partnership with Zoom, we’re bringing together the power of Oracle Cloud Infrastructure and applications with Zoom’s communication platform to give enterprises a foundation for AI-driven engagement.”

“Customers want more than a conversation—they want results,” added Chris Morrissey, General Manager of Zoom CX. “With Zoom Contact Center on OCI alongside Oracle’s market-leading applications, we’re empowering organizations to unify customer interactions, employee workflows, and data into a single intelligent system. The outcome is faster resolutions, stronger relationships, and measurable value at scale.”

Transforming Enterprise CX Through Unified Intelligence

The Zoom–Oracle collaboration is designed to break down silos between communication channels and business applications, creating a connected, AI-powered customer experience ecosystem.

Key benefits include:

• Unified Customer Engagement – Zoom Contact Center supports interactions across voice, chat, SMS, social, messaging, and video—integrating directly with Oracle’s CRM, sales, and service workflows to streamline customer journeys.

• 360-Degree Customer View – Agents gain instant access to a complete, connected customer profile from first touchpoint to resolution, powered by Oracle’s unified data model and Zoom’s communication insights.

• Enhanced Employee Productivity – The integration eliminates manual data entry and disconnected systems, allowing employees to focus on relationships and outcomes rather than administrative tasks.

• Industry-Specific Solutions – The partnership brings added value to healthcare, finance, retail, and hospitality, leveraging Oracle’s deep domain expertise with Zoom’s scalable CX platform.

• Enterprise-Grade Trust and Compliance – Built on OCI, the solution ensures secure, consistent, and high-quality customer interactions globally, backed by Oracle’s rigorous compliance framework.

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