Endeavor Business Media has shed the “media” label — at least in its corporate identity — reintroducing itself as EndeavorB2B. The move isn’t just cosmetic. It’s a statement that the company has outgrown its original remit and now operates as a full-spectrum B2B growth partner, blending media, events, marketing services, research, and technology into one platform.

CEO Chris Ferrell says the rebrand marks “the next chapter” in the company’s evolution. Founded in 2017 through a string of strategic acquisitions, Endeavor built a formidable media portfolio. But over the years, it’s quietly become something much bigger — delivering not only content and ad space, but also custom creative, industry-specific intelligence, and marketing solutions designed to turn brand awareness into measurable business outcomes.

“We still have a media division,” Ferrell clarifies, “but having ‘media’ in the company name no longer represented everything we do for our 7,500+ clients.”

From Publisher to B2B Growth Engine

The shift to EndeavorB2B reflects an industry-wide trend: B2B marketing is increasingly about connecting the dots between content, community, and conversion. The company’s assets are vast — more than 90 niche media brands, 45-plus in-person events, and millions of professional decision-makers across industries.

It’s a playbook built for a modern buying cycle where, as Chief Marketing Officer Amanda Landsaw notes, “buyers aren’t waiting to be sold to — they’re already researching, comparing, and making decisions before a form gets filled out.” In this environment, visibility isn’t enough. Brands need sustained, targeted engagement that earns trust long before a sales conversation begins.

The rebrand is a direct acknowledgment of how far the company — and B2B marketing itself — has come. Once the job of a publisher was to deliver an audience; now, it’s about orchestrating an entire ecosystem of media, insights, and experiences that guide buyers through increasingly self-directed journeys.

EndeavorB2B isn’t alone in making this kind of pivot. Rivals like Informa and Emerald have also expanded from events and media into year-round engagement platforms. But Endeavor’s ability to knit together such a broad set of capabilities under one roof — and across dozens of niche sectors — could make it a particularly potent partner for marketers chasing complex, high-value buyers.

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The customer journey analytics (CJA) market is about to go on a growth sprint.
According to a new SkyQuest Technology Consulting report, the sector—valued at $18.69 billion in 2024—is expected to balloon to $83.14 billion by 2032, riding a projected CAGR of 20.51%. The growth curve reflects one of the hottest imperatives in business today: turning fragmented, cross-channel customer behavior into actionable insights.

If you’ve ever bounced between a retailer’s app, website, chatbot, and in-store experience in a single afternoon, you’ve already seen the problem CJA is built to solve. By unifying these data points, brands can deliver targeted messaging, real-time engagement, and frictionless buying experiences—exactly what’s needed in an era where consumers expect Amazon-level personalization everywhere.

Why It’s Booming Now

Three forces are pushing this market into overdrive:

1. Omnichannel Retail Explosion – From mobile to brick-and-mortar, customer journeys now cross more touchpoints than ever, creating both opportunities and headaches.

2. E-Commerce Momentum – Online-first brands are doubling down on analytics to boost conversion and retention.

3. Competitive Pressure – In sectors like retail, BFSI, and telecom, standing out now means knowing exactly when and how to engage a potential customer.

As SkyQuest notes, the complexity of customer interactions—spanning websites, apps, email, social media, and call centers—has made robust analytics not just nice to have, but mission-critical.

New Tech Moves from Big Players

Recent months have brought a wave of fresh product launches:

• RingCentral debuted a Customer Journey Analytics platform integrating UCaaS and CCaaS data at CCW Las Vegas 2025.

• iQor rolled out Insights iQ™, promising predictive intelligence powered by infinityAiQ™.

• NetSpring introduced new product and customer journey analytics tools at Snowflake Data Cloud Summit 2024, targeting cost-conscious enterprises.

These moves underscore how quickly vendors are racing to differentiate in a space crowded with enterprise heavyweights like Adobe, Salesforce, Microsoft, and Oracle.

The Hard Parts

It’s not all smooth sailing. The biggest roadblocks?

• Data Silos – Integrating information from CRM, ERP, social, and web analytics is still a costly, technical lift.

• Privacy & Compliance – With tightening data regulations worldwide, CJA platforms must be built with transparency, consent management, and security baked in—or risk fines and reputational hits.

These challenges mean that the most successful vendors will be those that can marry powerful analytics with robust compliance frameworks.

Regional Growth Hotspots

• North America remains the largest market, thanks to advanced retail infrastructure and high enterprise IT spend.

• Asia Pacific is the fastest-growing, fueled by e-commerce booms in China, India, South Korea, and Japan.

• Europe benefits from high-end retail and cross-border commerce, while Middle East markets like Saudi Arabia and UAE are ramping up retail digitization.

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Artificial intelligence may be revolutionizing customer experience (CX) from the inside out, but from the customer’s seat, it’s often a case of “all tech, no touch.”
That’s the key takeaway from Verizon’s latest CX Annual Insights report, which surveyed 5,000 consumers and 500 senior executives across seven countries. The message is clear: AI can speed things up, but it can’t replace the empathy and trust of a human interaction.

The AI–Human Satisfaction Gap

• 88% of consumers are satisfied when interactions are handled mostly or fully by human agents.

• Satisfaction drops to 60% for AI-led interactions.

It’s not that customers reject AI outright—they just want it used in ways that enhance, not replace, the human touch. The most glaring pain point? The human hand-off problem. Nearly half of consumers (47%) said their top frustration is being unable to reach a live agent when automated systems fail to resolve their issue. Executives admitted it’s also the number-one complaint they receive about AI-enabled service.

Personalization: From Promise to Problem

Brands tout personalization as a top AI selling point, yet consumers aren’t convinced:

• 30% said personalization made their experience worse.

• 26% said it improved it.

The culprit is partly regulatory. 65% of executives say privacy rules limit their ability to use AI for personalization, and 54% of consumers report declining trust in brands to handle personal data responsibly. That creates a paradox—brands have the tools to tailor experiences, but not the trust or legal leeway to fully deliver.

AI That Works: Blending Tech and Humanity

Verizon’s report makes the case for AI as a support tool for human agents rather than a replacement.

Case in point: Exelon

• Proactive Outreach: During COVID-19 lockdowns, the energy utility used AI and predictive analytics to identify middle-income households likely to struggle with bills, then offered personalized assistance programs.

• AI-Assisted Agents: Today, Exelon is piloting generative AI to help service reps retrieve relevant data, summarize calls, and handle inquiries faster—reducing workload without removing the human connection.

These examples show AI’s potential when it’s deployed to anticipate needs, empower employees, and respect customer privacy.

The Market Signal

For enterprises, the implication is straightforward:
The winning CX model pairs AI’s speed with humanity’s warmth.
As Daniel Lawson, SVP at Verizon Business, puts it:

“The future of CX isn't about AI replacing humans; it's about using AI to make human interactions better.”

That means equal investment in both automation and human training, ensuring customers never feel trapped in an algorithmic loop.

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Calcium+Company is giving its fast-growing PR division a bigger stage—and a prime Manhattan address.
The health communications group today announced the opening of a dedicated New York City office for PRotein, its public relations arm focused on biotech, pharma, and consumer health.

Launched in 2023, PRotein has delivered double-digit growth in just two years, fueled by demand for bold, insight-driven campaigns in an increasingly competitive healthcare communications market. The new space signals both operational scaling and a bet that specialized, industry-savvy PR will remain in high demand.

Building on Momentum

CEO Judy Capano frames the expansion as part of the agency’s long-term vision:

“The growth of PRotein—and now, its own dedicated space—reflects our deep commitment to nourishing both our team and our clients through creativity, collaboration, and purpose-driven storytelling.”

Greg Lewis, Ca+Co Group President, says the new office will give PRotein the room to “push boundaries” and deliver measurable results for clients.

More Than Traditional PR

PRotein isn’t just pitching media—it’s positioning itself as a creative thought partner for biotech and healthcare brands navigating complex regulatory, scientific, and market landscapes.

Stacey Gandler, Managing Director of PRotein and Brand Ideation, notes that clients are looking for “entrepreneurial mindset plus deep sector expertise.”

“With this expansion, we’re doubling down on that vision and giving our team the space to grow, experiment, and lead the next chapter of breakthrough storytelling in healthcare,” Gandler said.

Industry Context

The move comes as healthcare PR agencies are experiencing heightened demand for specialized expertise, particularly in biotech and pharmaceutical sectors where scientific accuracy and regulatory compliance meet brand storytelling.
Rivals like Evoke, Real Chemistry, and Syneos Health have also expanded creative and PR capabilities in recent years to meet similar market needs.

For Calcium+Company, the NYC expansion keeps it competitive in a talent-rich hub while maintaining what Capano calls the “boutique attention” that differentiates the agency from larger networks.

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In the race to dominate the next era of Social Intelligence, Sprout Social is arming brands with new capabilities to spot, analyze, and act on trends faster than ever.

The Chicago-based social media management platform today rolled out TikTok Listening, Bluesky publishing and reporting, and a suite of creator collaboration tools, along with tighter integrations with Canva, Adobe Express, and Salesforce.

It’s a feature drop that reflects a simple truth: social media isn’t just about conversations anymore—it’s where buying decisions get made.

With audiences spending more time discovering products on TikTok and testing new waters on Bluesky, brands need tools that go beyond scheduling posts. They need early detection for viral trends, insight into customer sentiment, and seamless collaboration across creative and marketing teams.

“Social is no longer just where conversations happen—it’s where buying decisions are made, brand perceptions are shaped, and loyalty is earned,” said Josh Bean, VP of Product Marketing at Sprout. “Our latest releases empower brands to lead that shift.”

Key New Features

• Bluesky Publishing & Reporting: Create, schedule, and track performance on the decentralized network’s growing community hubs.

• TikTok Listening: Capture real-time sentiment, trending topics, and brand perception data from one of the fastest-moving platforms on the planet.

• Instagram Partnership Ads & Influencer Workspaces: Manage creator campaigns and paid partnerships from one dashboard.

• Adobe Express + Canva Publishing: Push polished creative assets straight into Sprout without download-and-upload hassle.

• Salesforce Digital Engagement Integration: Combine social messaging with customer service channels for unified support.

• LinkedIn Personal Profile Metrics & Document Publishing: Boost executive thought leadership strategies with deeper analytics.

The move is part of a wider industry push toward social as a primary sales and intelligence channel. Rival platforms like Hootsuite and Brandwatch have also beefed up their listening and influencer marketing features, but Sprout’s latest update takes a direct swing at the growing TikTok analytics demand—an area still underserved by many enterprise tools.

For organizations like United Way Worldwide, which runs social-first campaigns to connect awareness with action, these tools offer not just better insights, but tighter alignment between creative, content, and customer engagement.

“Sprout helps us bring our integrated strategy to life,” said Megan Cottongim, Director of Social Media at United Way Worldwide. “It makes it easy to collaborate, stay consistent, and use real-time insights to create experiences that feel seamless, intentional, and human.”

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When it comes to accessibility, “good enough” isn’t good enough anymore—especially for organizations serving people who depend on it most. That’s why Motability Operations, the UK-based company behind the Motability Scheme, has chosen AudioEye as its new digital accessibility partner.

AudioEye (Nasdaq: AEYE), known for blending automation with human expertise, will help the organization raise the accessibility and compliance standards of its websites and digital platforms. The timing is strategic: Motability Operations is preparing to launch a refreshed website, and accessibility will be baked in from day one.

Automation Meets Human Oversight

While the market is full of “quick fix” accessibility widgets, AudioEye’s approach combines industry-leading automation with hands-on testing and tailored fixes from accessibility professionals. That’s what clinched the deal for Motability Operations after evaluating several providers.

The organization needs a platform that can scale, adapt to changing regulations, and still meet the nuanced needs of its audience—many of whom rely on accessible tech to navigate essential services.

The Motability Scheme isn’t just a convenience—it’s a lifeline. It enables people receiving a qualifying disability allowance to access affordable, accessible vehicles, keeping them connected to work, healthcare, education, and community life.

According to Motability Operations, the program’s impact is measurable:

• Two extra working days per week on average for Scheme users

• £1.50 in economic benefit for every £1 of disability allowance spent

• 34,000 UK jobs supported directly or indirectly

In that context, digital accessibility becomes more than a compliance checkbox—it’s part of the infrastructure of economic participation and social inclusion.

Raising the Bar in a Shifting Landscape

Accessibility standards and expectations have been tightening globally. In the UK, the Public Sector Bodies Accessibility Regulations (and similar laws elsewhere) are pushing organizations to meet WCAG standards. Meanwhile, lawsuits over inaccessible websites continue to rise in the US, making accessibility a priority in corporate digital strategies.

By partnering with AudioEye, Motability Operations is signaling it’s not just reacting to regulations—it’s future-proofing its digital presence.

“Accessibility is embedded in their mission,” said AudioEye CEO David Moradi. “We’re proud to support them in delivering experiences that evolve with their customers’ needs.”

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Hyperlink InfoSystem, best known for its global mobile app and web development services, is making a fresh play for businesses seeking secure, high-performing, and scalable Laravel applications. The company is doubling down on its Laravel development arm, offering startups, SMEs, and large enterprises the option to hire dedicated Laravel developers to power everything from eCommerce platforms to enterprise-grade apps.

Laravel — a PHP framework celebrated for its clean syntax and developer-friendly architecture — isn’t new to the market, but its adoption has been climbing steadily thanks to its ability to blend speed, security, and scalability. Hyperlink InfoSystem sees this as fertile ground for growth, packaging its decade-long expertise into a service offering designed to help clients accelerate digital transformation without sacrificing stability.

“Laravel’s versatility and built-in features allow us to deliver web solutions that are not just functional but future-ready,” said Harnil Oza, CEO of Hyperlink InfoSystem.

From APIs to SaaS: Laravel Without Limits

Hyperlink InfoSystem’s Laravel development services span a wide spectrum:

• Enterprise-grade platforms with clean code architecture.

• API development to seamlessly integrate systems.

• Custom SaaS products built to scale with demand.

• ECommerce solutions optimized for high-traffic performance.

What sets the company apart isn’t just code quality, but an agile delivery model and flexible hiring options — meaning businesses can quickly scale development capacity without the headaches of full-time staffing.

Proven Track Record Across Industries

The company claims a strong portfolio of Laravel-based solutions across healthcare, finance, retail, and logistics. With each project, the focus is on optimized performance, airtight security, and seamless integration with existing systems.

Hyperlink InfoSystem’s pitch is simple: Laravel is mature enough to handle the demands of modern enterprise, but only if paired with seasoned developers who know how to unlock its potential.

Market Context: Laravel’s Rising Role in Web Dev

While JavaScript frameworks like React and Node.js dominate developer chatter, Laravel has carved out a solid niche, particularly for businesses looking for rapid deployment with long-term maintainability. Its built-in authentication, caching, and routing tools make it a go-to for secure, high-performance builds — something enterprise IT decision-makers increasingly demand.

Hyperlink InfoSystem is positioning itself not just as a Laravel vendor, but as a strategic partner that can deliver both the code and the scalability needed to compete in fast-moving markets.

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C3 AI, a leader in enterprise AI application software, has unveiled the C3 AI Strategic Integrator Program, granting partners access to its C3 Agentic AI Platform — enabling them to build enterprise AI applications up to 100x faster than traditional development methods. For the first time, partners can license the platform, create complex AI solutions, and resell them to their customers while retaining full IP rights for their custom extensions, models, and capabilities.

The program includes resources such as the C3 AI developer community, C3 AI Academy training, agentic coding assistance, expert support, and joint go-to-market opportunities.

Thomas M. Siebel, Chairman and CEO of C3 AI, positioned the move as a major growth lever for the company:

“We’re licensing our most valuable asset to trusted partners. This program will be a force multiplier for organizations leading AI-driven digital transformation in their industries.”

Early Partner Line-Up

• Fractal — Plans to extend its AI solutions for the CPG sector using C3 AI’s platform to accelerate time-to-value.

• SMX — Will create AI applications for government and regulated industries meeting FedRAMP High and DoD Impact Level 4–6 standards.

• Groundswell — Aims to fast-track AI adoption in government, focusing on supply chain resilience, workforce efficiency, and secure decision-making.

Partner executives stressed the platform’s role in combining cutting-edge AI capabilities with stringent security compliance — a critical need for industries where mission outcomes and trust are paramount.

By licensing its Agentic AI Platform, C3 AI is expanding its ecosystem, enabling faster deployment of tailored AI applications, and positioning itself as a central technology provider in mission-critical digital transformation projects.

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