White Bullet’s AI-powered Intellectual Property Infringement Platform Enhances LegitScript’s Monitoring Capabilities to Provide Marketplaces More Comprehensive Detection of Violative Products

LegitScript joins forces with White Bullet, bolstering its marketplace monitoring capabilities with advanced IP infringement detection. Discover how this partnership equips e-commerce platforms with enhanced security measures against counterfeit and pirated products.

1. Comprehensive Risk Intelligence Integration:

   • White Bullet's contextual risk data and detection capabilities, including piracy and counterfeit detection, complement LegitScript's existing marketplace monitoring solutions.
   • The integration provides clients with more accurate insights into IP-infringing listings, empowering them to combat illicit activities effectively.

2. AI-Powered Detection and Prioritization:

   • White Bullet's AI-powered solution scans text, image, and video content to identify cyber threats, prioritizing listings for review based on risk scores.
   • This proactive approach enables platforms to swiftly detect and mitigate IP infringement risks, safeguarding their reputation and user trust.

3. Enhanced Marketplace Monitoring and Risk Management:

   • The partnership combines LegitScript's marketplace risk data, analyst expertise, and regulatory tracking with White Bullet's intelligence capabilities.
   • Online marketplaces benefit from the most robust and comprehensive monitoring and risk management solution available, ensuring proactive risk mitigation.

4. Industry Recognition and Vision:

   • LegitScript's General Manager highlights the significance of combating IP-infringing products and acknowledges White Bullet's leadership in intellectual property risk intelligence.
   • White Bullet's CEO emphasizes the shared vision of empowering marketplaces to scale their business while effectively mitigating risks, ensuring a safer online environment.

The collaboration between LegitScript and White Bullet represents a significant step forward in e-commerce security. By leveraging advanced technology and expertise, this partnership strengthens marketplace monitoring and risk management, reinforcing trust and integrity in online transactions.

New capability empowers local businesses to manage their presence across the Apple ecosystem directly from the Birdeye platform.

Birdeye announces its integration with Apple Business Connect API, enabling local businesses to claim and manage their profiles across Apple Maps, Messages, Wallet, Siri, and more. With features like image customization and engagement tools, Birdeye empowers businesses to enhance their presence and engage with Apple users effectively.

1. Apple Business Connect Integration Overview:

   • Birdeye's integration with Apple Business Connect API allows businesses to claim and customize their profiles on Apple platforms.
   • Local businesses gain control over their business information and engagement with Apple users, enhancing their brand visibility.

2. Features and Benefits:

   • Birdeye's integration offers robust features such as image customization and Custom Action Links to foster engagement.
   • Businesses can entice customers with compelling offers and incentives through the Showcase feature, enhancing their appeal on Apple platforms.

3. Commitment to Local Listings:

   • Dave Lehman, President at Birdeye, emphasizes the company's dedication to improving local listings offerings.
   • The integration with Apple Business Connect API aligns with Birdeye's mission to empower businesses to manage their online presence effectively.

4. Birdeye Listings Product:

   • The integration is part of Birdeye's Listings product, enabling businesses to create and manage accurate listings across various sites and online directories.
   • Birdeye simplifies online presence management for local businesses, ensuring consistency and visibility across platforms.

5. Getting Started:

   • Businesses can register for a free Apple Business Connect account through Birdeye's platform to access the integration.
   • Visit www.birdeye.com to learn more about Birdeye's offerings and start leveraging the power of Apple platforms for enhanced brand visibility.

Birdeye's integration with Apple Business Connect API empowers local businesses to optimize their presence across Apple platforms, reaching a vast audience of users. With features like image customization and engagement tools, businesses can enhance their profiles and drive customer engagement effectively. Explore Birdeye's offerings and start maximizing your brand's visibility on Apple platforms today.

Building on Industry-Defining The Gauge™, New Insight Shows Total Cross-Platform View of Audience Engagement by Media Company

Disney Tops April Media Distributor Gauge, Claiming 11.5% of Time Spent Watching TV

Nielsen introduces The Media Distributor Gauge, providing an unprecedented cross-platform analysis of TV consumption across major distributors. This innovative insight complements The Gauge™ report for April 2024, offering a holistic view of TV viewing habits amidst evolving content landscapes.

1. The Media Distributor Gauge Overview:

   • Nielsen's new insight aggregates total TV consumption across broadcast, cable, and streaming platforms.
   • The report removes siloes between traditional television and streaming, offering a level playing field for all content distributors.

2. Methodology and Insights:

   • Nielsen maps national media distributors to parent companies, calculating total minutes viewed for each network's services.
   • Top performers in the inaugural report include Disney, YouTube, NBCUniversal, Paramount, and Warner Bros. Discovery.

3. The Gauge™ Snapshot for April 2024:

   • April witnessed record-breaking viewership, driven by events like the NCAA women's basketball tournament and Amazon Prime Video's Fallout.
   • Cable experienced a monthly increase in share, buoyed by sports coverage, while broadcast and streaming saw slight declines.

4. Key Viewing Categories:

   • Cable viewing surged with a 28% increase in sports coverage, notably from the NCAA basketball tournament and NBA playoffs.
   • Broadcast faced a 3% decline, with women's sports providing a bright spot, especially the NCAA women's basketball championship game.
   • Streaming saw a minor dip, with Amazon Prime Video's Fallout driving significant viewership growth, alongside YouTube's continued dominance.

5. Evolving Trends:

   • Cable and broadcast continue to face year-over-year declines, while streaming maintains its dominance in total television share.
   • Amazon Prime Video emerges as a key player with substantial viewership growth, fueled by successful original programming.

Nielsen's Media Distributor Gauge revolutionizes TV consumption analysis, offering a comprehensive view across broadcast, cable, and streaming platforms. With insights from top performers and key trends in April 2024, the report underscores the evolving landscape of TV viewing and the importance of cross-platform measurement in understanding audience behaviors.

Avaya presents significant enhancements to its Avaya Experience Platform at ENGAGE 2024, reinforcing its position as a leader in Enterprise CX solutions. The updates underscore Avaya's dedication to driving innovation without disruption, empowering businesses to deliver exceptional customer experiences across all touchpoints.

1. Flexible Innovation Paths:

   • AXP offers flexible deployment options, including on-premises, private cloud, public cloud, or hybrid models.
   • Avaya facilitates seamless integration with third-party solutions through APIs and SDKs, empowering businesses to innovate and customize their CX.

2. AI-Driven Customer Journeys:

   • Avaya leverages AI and analytics to orchestrate exceptional customer journeys, optimizing interactions and driving efficiency.
   • The platform streamlines experiences by harnessing data from multiple touchpoints and applications, ensuring superior outcomes.

3. Unified Employee Experience:

   • Avaya enhances the employee experience by unifying on-premises capabilities with cloud-powered innovations into a modern agent desktop.
   • The streamlined interface integrates voice, digital, and AI-enabled interactions, empowering agents to deliver superior customer experiences efficiently.

4. Strategic Acquisitions and Integrations:

   • Avaya solidifies its AI strategy with the acquisition of Edify, enhancing AXP's workflow capabilities for enriched customer journeys.
   • Integrations with leading solutions like LivePerson, Calabrio, and Verint Bots further augment AXP's capabilities, driving efficiency and effectiveness.

5. Comprehensive Platform Capabilities:

   • AXP introduces seamless digital access, AI self-service, assisted service, customer journey orchestration, analytics, and workforce engagement features.
   • New connected employee experiences for healthcare professionals optimize workflows, enhancing patient services and coordination.

6. AXP Private Cloud - Extended Scale:

   • Avaya introduces AXP Private Cloud - Extended Scale, offering enhanced performance, capacity, and infrastructure consolidation for large-scale deployments.
   • The solution ensures 100% call survivability, streamlines orchestration, simplifies migration, and reduces operational costs.

Avaya's enhancements to the Avaya Experience Platform at ENGAGE 2024 signify a significant leap forward in CX innovation. Guided by customer insights and AI-driven capabilities, Avaya empowers organizations to deliver personalized, proactive, and efficient experiences that drive business growth. With a focus on seamless integration and superior outcomes, Avaya continues to set new benchmarks in the industry, shaping the future of Enterprise CX.

Wayve launches a groundbreaking social media platform that redefines digital interaction by prioritizing user privacy and security. With innovative features and a commitment to safeguarding personal information, Wayve sets a new standard in social networking, offering users a secure space to connect and share experiences.

1. Advanced Communication Streams:

   • Wayve employs state-of-the-art communication streams for seamless interaction among friends.
   • Users can share moments, ideas, and experiences with ease, fostering genuine connections in a secure environment.

2. Customizable Location Sharing:

   • Wayve offers private and fully customizable location sharing, ensuring user location remains confidential and secure.
   • Users have full control over their location sharing preferences, enhancing privacy and peace of mind.

3. Stringent Privacy Measures:

   • Wayve places paramount importance on safeguarding user personal information, implementing stringent privacy measures.
   • The platform prioritizes transparency, consent, and user control, ensuring a safe and trustworthy environment for digital interaction.

CEO Statement:

• CEO and Co-founder, Brett Serper, emphasizes Wayve's commitment to empowering users while protecting their privacy.
• Serper highlights Wayve as a beacon of trust and reliability in the social media landscape, fostering genuine connections with the highest standards of privacy and security.

• Wayve heralds a new era of social networking, where privacy and security are paramount.
• By championing transparency, consent, and user control, Wayve sets a new standard in social media ethics and responsibility.
• Join Wayve on this transformative journey to redefine digital interaction and experience the future of secure networking. Download Wayve on the iOS App Store today and discover a new era of privacy-focused social media.

New addition to the Pendo One platform leverages AI to accelerate user research, discovery and launch

Pendo unveils Pendo Listen, a transformative addition to the Pendo One platform, aimed at enhancing product discovery and development processes. By aggregating customer feedback and leveraging AI-driven insights, Pendo Listen empowers product teams to build and launch successful products efficiently.

1. Centralized Customer Feedback:

   • Pendo Listen gathers customer feedback from various sources into a centralized platform, providing a comprehensive view for product teams.
   • Product teams can prioritize areas of focus based on unbiased customer input and share their roadmap transparently with customers.

2. AI-Powered Insights:

   • Leveraging AI technology, Pendo Listen extracts patterns and insights from customer feedback, enabling product teams to identify key themes and trends efficiently.
   • AI-driven analysis streamlines the product discovery process, allowing teams to allocate resources effectively and design solutions that meet customer needs.

3. Seamless Integration with Pendo's Suite:

   • Pendo Listen seamlessly integrates with Pendo's behavioral analytics, session replay, and in-app messaging capabilities, providing a holistic view of customer interactions.
   • Users can capture feedback directly within the application, analyze it alongside usage data, and engage with customers through targeted in-app messages.

Benefits for Product Teams:

• Streamlined Product Discovery: Pendo Listen automates manual processes, saving time and effort for product teams, and accelerating the identification of key insights.
• Enhanced Collaboration: By centralizing feedback and aligning product strategy, Pendo Listen facilitates collaboration between product teams and developers, ensuring efficient resource allocation.
• Improved Customer Communication: With customer-facing roadmaps and in-app messaging, product teams can effectively communicate plans and updates, fostering transparency and trust.

CEO Perspective:

• Todd Olson, CEO and co-founder of Pendo, highlights the importance of AI and automation in streamlining product discovery processes.
• Olson emphasizes Pendo Listen's role in empowering product teams to make data-driven decisions and optimize developer resources for maximum impact.

• Pendo Listen revolutionizes product discovery by offering a comprehensive solution for aggregating, analyzing, and acting on customer feedback.
• With its integration with Pendo's suite of tools and AI-driven insights, Pendo Listen enables product teams to build and launch successful products faster and more efficiently.
• As digital transformation accelerates, Pendo Listen emerges as a critical tool for companies seeking to innovate and meet evolving customer needs.

CX leaders to integrate product, go-to-market, and services to provide a unified, omnichannel suite with faster time-to-value and accelerated, derisked path to new innovation for customers with on premises, hybrid, or cloud contact centers

Avaya and LivePerson join forces to revolutionize customer experience solutions, integrating voice, digital, and AI capabilities seamlessly. This partnership heralds a new era of connected, personalized customer interactions, propelling enterprise digital transformation forward.

1. Advanced Digital Capabilities:

   • Leveraging LivePerson's Conversational Cloud platform
   • Integration with Avaya Experience Platform™
   • Support for various digital channels and AI solutions
   • Unified employee experience with Avaya's agent desktop

2. Unified Insights Capabilities:

   • Harnessing voice of the customer data from all channels
   • Real-time and post-conversation insights
   • Informing processes, R&D, and strategy
   • Leveraging LivePerson's conversational intelligence suite, including Analytics Studio

3. Benefits of the Partnership:

   • Accelerated time-to-value
   • Reduced risks in AI adoption for customer experience
   • Seamless interoperability between platforms
   • Support for various digital channels and third-party bots
   • Access to enterprise-safe generative AI capabilities

Avaya and LivePerson's strategic partnership offers enterprises an innovative approach to achieving digital transformation and AI-driven outcomes swiftly and seamlessly. With advanced digital and unified insights capabilities, enterprises can deliver superior customer experiences while optimizing operational efficiency, without the need for disruptive migrations.