Pendo Launches Pendo Listen: Accelerating Product Discovery with Centralized Customer Feedback | Martech Edge | Best News on Marketing and Technology
Pendo Launches Pendo Listen: Accelerating Product Discovery with Centralized Customer Feedback

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Pendo Launches Pendo Listen: Accelerating Product Discovery with Centralized Customer Feedback

Pendo Launches Pendo Listen: Accelerating Product Discovery with Centralized Customer Feedback

PR Newswire

Published on : May 15, 2024

New addition to the Pendo One platform leverages AI to accelerate user research, discovery and launch

Pendo unveils Pendo Listen, a transformative addition to the Pendo One platform, aimed at enhancing product discovery and development processes. By aggregating customer feedback and leveraging AI-driven insights, Pendo Listen empowers product teams to build and launch successful products efficiently.

  1. Centralized Customer Feedback:

    • Pendo Listen gathers customer feedback from various sources into a centralized platform, providing a comprehensive view for product teams.
    • Product teams can prioritize areas of focus based on unbiased customer input and share their roadmap transparently with customers.
  2. AI-Powered Insights:

    • Leveraging AI technology, Pendo Listen extracts patterns and insights from customer feedback, enabling product teams to identify key themes and trends efficiently.
    • AI-driven analysis streamlines the product discovery process, allowing teams to allocate resources effectively and design solutions that meet customer needs.
  3. Seamless Integration with Pendo's Suite:

    • Pendo Listen seamlessly integrates with Pendo's behavioral analytics, session replay, and in-app messaging capabilities, providing a holistic view of customer interactions.
    • Users can capture feedback directly within the application, analyze it alongside usage data, and engage with customers through targeted in-app messages.

Benefits for Product Teams:

  • Streamlined Product Discovery: Pendo Listen automates manual processes, saving time and effort for product teams, and accelerating the identification of key insights.
  • Enhanced Collaboration: By centralizing feedback and aligning product strategy, Pendo Listen facilitates collaboration between product teams and developers, ensuring efficient resource allocation.
  • Improved Customer Communication: With customer-facing roadmaps and in-app messaging, product teams can effectively communicate plans and updates, fostering transparency and trust.

CEO Perspective:

  • Todd Olson, CEO and co-founder of Pendo, highlights the importance of AI and automation in streamlining product discovery processes.
  • Olson emphasizes Pendo Listen's role in empowering product teams to make data-driven decisions and optimize developer resources for maximum impact.

 

  • Pendo Listen revolutionizes product discovery by offering a comprehensive solution for aggregating, analyzing, and acting on customer feedback.
  • With its integration with Pendo's suite of tools and AI-driven insights, Pendo Listen enables product teams to build and launch successful products faster and more efficiently.
  • As digital transformation accelerates, Pendo Listen emerges as a critical tool for companies seeking to innovate and meet evolving customer needs.