Avaya presents significant enhancements to its Avaya Experience Platform at ENGAGE 2024, reinforcing its position as a leader in Enterprise CX solutions. The updates underscore Avaya's dedication to driving innovation without disruption, empowering businesses to deliver exceptional customer experiences across all touchpoints.

1. Flexible Innovation Paths:

   • AXP offers flexible deployment options, including on-premises, private cloud, public cloud, or hybrid models.
   • Avaya facilitates seamless integration with third-party solutions through APIs and SDKs, empowering businesses to innovate and customize their CX.

2. AI-Driven Customer Journeys:

   • Avaya leverages AI and analytics to orchestrate exceptional customer journeys, optimizing interactions and driving efficiency.
   • The platform streamlines experiences by harnessing data from multiple touchpoints and applications, ensuring superior outcomes.

3. Unified Employee Experience:

   • Avaya enhances the employee experience by unifying on-premises capabilities with cloud-powered innovations into a modern agent desktop.
   • The streamlined interface integrates voice, digital, and AI-enabled interactions, empowering agents to deliver superior customer experiences efficiently.

4. Strategic Acquisitions and Integrations:

   • Avaya solidifies its AI strategy with the acquisition of Edify, enhancing AXP's workflow capabilities for enriched customer journeys.
   • Integrations with leading solutions like LivePerson, Calabrio, and Verint Bots further augment AXP's capabilities, driving efficiency and effectiveness.

5. Comprehensive Platform Capabilities:

   • AXP introduces seamless digital access, AI self-service, assisted service, customer journey orchestration, analytics, and workforce engagement features.
   • New connected employee experiences for healthcare professionals optimize workflows, enhancing patient services and coordination.

6. AXP Private Cloud - Extended Scale:

   • Avaya introduces AXP Private Cloud - Extended Scale, offering enhanced performance, capacity, and infrastructure consolidation for large-scale deployments.
   • The solution ensures 100% call survivability, streamlines orchestration, simplifies migration, and reduces operational costs.

Avaya's enhancements to the Avaya Experience Platform at ENGAGE 2024 signify a significant leap forward in CX innovation. Guided by customer insights and AI-driven capabilities, Avaya empowers organizations to deliver personalized, proactive, and efficient experiences that drive business growth. With a focus on seamless integration and superior outcomes, Avaya continues to set new benchmarks in the industry, shaping the future of Enterprise CX.