CX leaders to integrate product, go-to-market, and services to provide a unified, omnichannel suite with faster time-to-value and accelerated, derisked path to new innovation for customers with on premises, hybrid, or cloud contact centers

Avaya and LivePerson join forces to revolutionize customer experience solutions, integrating voice, digital, and AI capabilities seamlessly. This partnership heralds a new era of connected, personalized customer interactions, propelling enterprise digital transformation forward.

1. Advanced Digital Capabilities:

   • Leveraging LivePerson's Conversational Cloud platform
   • Integration with Avaya Experience Platform™
   • Support for various digital channels and AI solutions
   • Unified employee experience with Avaya's agent desktop

2. Unified Insights Capabilities:

   • Harnessing voice of the customer data from all channels
   • Real-time and post-conversation insights
   • Informing processes, R&D, and strategy
   • Leveraging LivePerson's conversational intelligence suite, including Analytics Studio

3. Benefits of the Partnership:

   • Accelerated time-to-value
   • Reduced risks in AI adoption for customer experience
   • Seamless interoperability between platforms
   • Support for various digital channels and third-party bots
   • Access to enterprise-safe generative AI capabilities

Avaya and LivePerson's strategic partnership offers enterprises an innovative approach to achieving digital transformation and AI-driven outcomes swiftly and seamlessly. With advanced digital and unified insights capabilities, enterprises can deliver superior customer experiences while optimizing operational efficiency, without the need for disruptive migrations.