automation 19 Sep 2025
Klaviyo (NYSE: KVYO), best known as the CRM built for consumer brands, just picked up a major industry win. The company has been named a Leader in the IDC MarketScape: Worldwide AI-Enabled Marketing Platforms 2025 Vendor Assessment for Small Businesses, and a Major Player in the corresponding midsize business category.
The recognition cements Klaviyo’s reputation as one of the few platforms purpose-built for consumer brands—and not just retrofitted with AI, but architected around it.
Plenty of legacy marketing platforms have scrambled to bolt AI onto their existing systems, but Klaviyo’s pitch has always been different: the intelligence is native. Its Klaviyo Data Platform (KDP) processes over 2 billion events daily across 7.3 billion profiles, giving consumer brands real-time insight into customer behavior.
That data foundation supports features like Smart Send Time, which pinpoints the best moment to reach a customer, and the new MCP server, which connects AI tools directly to customer data pipelines. The result: campaigns that move faster, adapt in real time, and scale personalization beyond what manual marketers can keep up with.
As Surabhi Gupta, CTO of Klaviyo, put it:
“AI isn’t just a technology shift—it’s a business growth engine. Our vision is to make advanced AI accessible to every brand, so they can compete at the highest level.”
According to IDC’s research, Klaviyo’s strengths include:
Omnichannel automation across email, SMS, WhatsApp, and push notifications.
Unified data and analytics through the embedded KDP for personalization at scale.
Tight integrations with commerce platforms like Shopify that strengthen customer engagement and retention.
AI-driven optimization for campaign strategies and performance.
In a space where consumer expectations are rising and every click counts, IDC called out Klaviyo’s ability to deliver measurable growth by embedding AI directly into workflows.
For brands, that’s more than analyst talk. AS Beauty credited Klaviyo’s AI with helping it move “beyond guesswork” to achieve 4x year-over-year revenue growth during peak sales moments. The platform’s predictive insights and automation allowed the company to personalize at scale and act on customer data instantly.
That kind of outcome reflects what’s at stake in AI-driven marketing: not just efficiency, but competitive survival. As Roger Beharry Lall, Research Director at IDC, put it, “Brands must operate with greater speed and precision to stay ahead.”
The IDC MarketScape evaluations matter because they signal a shift from AI hype to measurable business impact. Platforms that can operationalize AI—not just experiment with it—are likely to shape the next decade of customer engagement.
Klaviyo’s positioning as a small-business leader with midsize traction suggests it’s punching above its weight against rivals in the broader AI CRM space, from Salesforce’s Einstein to Adobe’s Sensei-powered marketing cloud. Where those incumbents lean on sprawling enterprise portfolios, Klaviyo’s focus on consumer brands—and tight commerce integrations—could be its competitive edge.
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advertising 18 Sep 2025
StackAdapt just pulled off a programmatic advertising hat trick. In G2’s latest quarterly reports, the demand-side platform (DSP) claimed leadership across three hotly contested categories: Best Connected TV (CTV) Advertising Platforms, Best Digital Audio Advertising Software, and Best DSP overall.
For those tracking adtech trends, the recognitions land at a pivotal moment. Streaming and digital audio are two of the fastest-growing channels in programmatic, and advertisers are desperate for ways to reach increasingly fragmented audiences. StackAdapt’s dominance across these touchpoints suggests it’s not just keeping up—it’s setting the pace.
Connected TV remains a crowded space where advertisers battle for viewer attention across Netflix, Hulu, Disney+, and beyond. StackAdapt’s CTV offering is designed to deliver scale and measurable outcomes, giving brands the tools to stand out amid the streaming surge. G2’s customer-driven ranking indicates advertisers trust the platform to cut through the clutter.
Digital audio, whether it’s podcasts, music, or live radio streams, has quickly become a favorite channel for brands chasing engaged audiences. StackAdapt’s platform aims to capitalize on that momentum with dynamic, contextually relevant campaign tools. Landing the top spot in G2’s Digital Audio Advertising category reflects how advertisers see real value in those capabilities.
Perhaps the bigger story is StackAdapt’s continued hold on the Best Demand-Side Platform category. In a field that includes heavyweights like The Trade Desk and Google DV360, staying at the top signals sustained confidence from advertisers across industries.
G2’s rankings are powered by customer reviews, not industry hype. That makes these recognitions a reliable pulse check on how platforms actually perform in the field. For StackAdapt, it’s further validation of its strategy: keep expanding into emerging channels while doubling down on measurable performance.
The company has built a track record here. From appearing on G2’s Best Software Awards lists in both 2024 and 2025 to maintaining leadership in multiple programmatic categories, StackAdapt has consistently managed to stay in front of shifting advertiser needs.
With CTV and digital audio accelerating, the takeaway is clear: StackAdapt isn’t just along for the ride. It’s steering the conversation about where programmatic advertising goes next.
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advertising 18 Sep 2025
Retail media just got a major upgrade. Moloco Commerce Media (MCM), best known for its AI-driven retail ad solutions, has inked a partnership with Skai, the omnichannel advertising platform trusted by more than 8,000 advertisers worldwide. The deal essentially plugs Skai’s massive advertiser network directly into Moloco’s growing roster of retail media partners—creating a smoother path for campaigns that scale and revenue that multiplies.
At its core, the partnership is about removing friction in a market that’s exploding. Retail media is one of digital advertising’s fastest-growing sectors, projected to hit hundreds of billions in spend globally over the next few years. But fragmentation—too many platforms, too many walled gardens—remains a headache for both advertisers and retailers. By linking Moloco’s retail media inventory with Skai’s campaign management platform, the two companies are betting they can solve part of that complexity puzzle.
Retailers using Moloco already tap into advanced AI, predictive analytics, and automated bidding tools to maximize ad revenue. Now, thanks to Skai’s integration, those same retailers gain exposure to entirely new budgets from thousands of advertisers. More demand, less operational hassle, higher revenue—it’s hard to find a retailer who wouldn’t take that deal.
For advertisers, the value is in scale and simplicity. Skai’s platform already supports campaigns across search, social, and ecommerce marketplaces. With Moloco’s networks added in, advertisers can fold retail media buys into their omnichannel strategies without juggling multiple systems. The combination of Moloco’s AI (which fine-tunes targeting and optimization) and Skai’s automation (including its GenAI assistant, Celeste) promises more relevant ads and smoother execution.
This isn’t just a win for advertisers and retailers. Shoppers—the ultimate target—stand to see more personalized, contextually relevant ads across retail channels. In theory, that means fewer irrelevant banner placements and more timely, useful offers that actually encourage conversions. If retail media has been criticized as intrusive in the past, Moloco and Skai are pitching this partnership as a way to make it smarter and less annoying.
The retail media landscape has quickly become the “third big wave” of digital advertising, after search and social. Amazon still dominates, but a growing number of retailers—from Wayfair to StockX—are racing to monetize their own audiences. With more than 125,000 advertisers already running campaigns on Moloco’s network, the tie-up with Skai could accelerate adoption for mid-tier and emerging retailers looking to cash in.
It also raises the stakes for rivals. Platforms like Criteo, CitrusAd, and PromoteIQ are all chasing the same dollars. Moloco’s move to hook directly into Skai’s omnichannel capabilities gives it a potential differentiator: advertisers don’t just get another retail network, they get one already integrated with the rest of their media strategy.
As Pat Copeland, General Manager of Moloco Commerce Media, put it: the goal is “reliable performance, easy campaign management, and ads that truly resonate with shoppers.” Skai’s Chief Growth Officer Matt Vignieri echoed the sentiment, highlighting the combination of Moloco’s reach with Skai’s transparency and scale.
The bottom line: retail media is growing up fast, and partnerships like this one are shaping how money flows across the ecosystem. Expect others to follow suit—or risk being left behind.
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customer experience management 18 Sep 2025
Pinnacle, long known for its high-octane dealership events, is shifting gears. The company has unveiled a new suite of 360° dealership solutions that extend well beyond event marketing—covering everything from in-store assessments to service advisor training. The move signals a push into performance-driven, data-informed strategies designed to help auto dealers not just bring customers in, but keep them engaged.
The timing couldn’t be sharper. Automotive retail is in the throes of transformation, with tighter competition, higher customer expectations, and margins under constant pressure. Dealers need more than flashy events; they need sustainable strategies that boost efficiency across sales and service. Pinnacle’s answer? A comprehensive training and development program that touches every layer of the dealership.
Pinnacle’s new offerings cover a wide spectrum:
In-Store & Virtual Assessments to identify operational gaps.
Sales Consultant & BDC Training to improve lead handling and appointment conversions.
Sales & Service Management Training to elevate leadership and retention.
Service Advisor & BDC Training to optimize customer experiences post-sale.
The company claims early adopters of these programs have already reported a 15% lift in sales appointment show rates and a 20% increase in service retention. Those numbers reflect what the industry has been demanding—tangible results, not just marketing sizzle.
Despite this evolution, Pinnacle isn’t abandoning the high-impact events that made its name. Dealers can still expect Staffed Events, Hosted Events, Off-Site Sales Marketing, and Direct Mailers—now integrated into a broader growth strategy. Think of it less as a pivot, more as an expansion into a hybrid model where customer acquisition aligns with operational excellence.
“Our clients asked for more than just marketing—they needed a true partner in dealership growth,” said Joe Cox, CEO of Pinnacle. “We listened and delivered a full-circle approach that bridges the gap between customer acquisition and operational excellence.”
Or as Justin Hill, VP of Operations, put it more bluntly: “We’re not just bringing customers through the door—we’re making sure your team is ready to close the deal and keep them coming back.”
Pinnacle’s transformation reflects a bigger trend in the auto industry: dealerships can’t rely solely on incentives or marketing gimmicks to survive. Training, data-driven insights, and customer experience tools are becoming table stakes in a competitive landscape where loyalty is fragile. Rivals like NCM Associates and DealerSocket offer similar end-to-end dealership solutions, but Pinnacle’s differentiator lies in blending its proven event marketing DNA with full-scale operational support.
For dealers, the implication is clear: it’s not enough to draw the crowd—you’ve got to be ready to convert and retain them.
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marketing 18 Sep 2025
Fohr, the creator marketing company betting big on cultural intelligence and performance guarantees, has appointed Scott Levy as its new Chief Revenue Officer. The move underscores Fohr’s push to become the enterprise “system of record” for creator marketing, just as the space matures into a mainstream channel for global brands.
Levy isn’t new to this rodeo. With more than 25 years in martech, he’s helped scale companies at the intersection of technology and brand marketing—from Olapic, an early pioneer in user-generated content, to CreatorIQ, where he steered revenue growth in the influencer marketing space. Now at Fohr, his mission is clear: accelerate enterprise adoption and oversee the launch of Fohr’s forthcoming predictive platform.
Creator marketing has often been criticized for being fuzzy on ROI. Fohr’s pitch is different. The platform blends cultural mapping, predictive technology, and guaranteed performance, promising what it claims is double the performance of rivals. By Fohr’s math, every $1M invested translates into $2M in ad spend value across its 300,000+ opt-in creator network.
It’s a bold promise in a market where brands are increasingly demanding accountability. “The ability to deliver measurable returns through cultural intelligence, not just reach and frequency, is what separates leaders from followers in today’s attention economy,” said Levy.
The appointment comes at a critical time. Global brands are pouring more dollars into creator-led campaigns, but the competition is fierce. Rivals like CreatorIQ, Aspire, and Captiv8 are also building enterprise-ready platforms, each trying to solve the same problem: how to scale authenticity without sacrificing measurable impact.
Fohr’s edge may lie in tying culture to performance. Founder and CEO James Nord summed it up: “We’re at an inflection point where cultural intelligence and predictive performance are becoming an absolute necessity for breakthrough marketing.”
With Levy at the revenue helm, Fohr is positioning itself as the go-to platform for CMOs who want creators to be more than a tactical channel—they want them integrated into broader brand strategy with measurable, predictable outcomes. The upcoming predictive platform could be the moment that defines whether Fohr can stand out in an increasingly crowded market.
For now, the company has signaled it’s done playing small ball. Appointing a CRO with Levy’s track record is a clear message: Fohr is aiming for the enterprise big leagues.
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marketing 18 Sep 2025
Advertising’s billion-dollar elephant in the room has always been measurement. Brands spend staggering sums on media—global ad spend is expected to top $1 trillion this year—but confidence in measuring effectiveness lags far behind. Now, Affinity Solutions, the consumer purchase insights company, is trying to change that with the launch of the Outcomes Marketing Council, a new industry forum designed to elevate purchase-based metrics over proxies.
For years, marketers have relied on impressions, clicks, and reach as stand-ins for effectiveness, while ROI often remained elusive. The Outcomes Marketing Council is positioning itself as a corrective—one that prioritizes real-world purchase data as the foundation of measurement. In other words, not just whether someone saw an ad, but whether they bought something because of it.
This push arrives as live sports, connected TV (CTV), and other fast-evolving media channels complicate traditional measurement frameworks. By uniting executives across martech and media, Affinity hopes to drive industry-wide standards for outcome-based measurement—potentially influencing billions in how budgets are allocated.
The Council’s founding members include:
Damian Garbaccio, Chief Commercial & Marketing Officer, Affinity Solutions
Doug Campbell, Chief Strategy Officer, DoubleVerify
Chase Miller, Chief Product Officer, Claritas
Nishat Mehta, CEO, Lexitas; former President, Circana
Kelley O’Hara, former professional soccer player, BreakAway Data ambassador, and host of Sports Are Fun!
It’s a blend of martech veterans and unexpected voices like O’Hara, whose inclusion signals the Council’s interest in cross-pollinating perspectives—particularly around high-growth areas like sports.
The group’s mandate includes:
Improving outcomes measurement by cementing purchase data as the gold standard.
Establishing best practices through research and active participation in industry conversations.
Expanding Affinity’s offerings, leveraging its deterministic, privacy-compliant consumer purchase data to unlock greater value for advertisers.
“The Outcomes Marketing Council represents a commitment to advancing innovation through tangible action to align the industry around metrics that truly matter,” said Garbaccio. “We can move the industry beyond proxies to verified, purchase-based outcomes, and create a better path for measuring and optimizing advertising effectiveness.”
DoubleVerify’s Doug Campbell echoed the sentiment, noting: “This Council offers an important opportunity to advance outcome-based measurement across the industry. By working with Affinity and other leaders, we can help ensure marketers have the transparency and tools they need to connect their investments to meaningful business impact.”
Outcome-based measurement is hardly a new idea, but the urgency has intensified. Marketers are under pressure to justify spend amid economic uncertainty, while channels like CTV and digital sports sponsorships lack standardized measurement. Competitors such as Nielsen, Kantar, and Comscore are making their own moves, but Affinity’s bet on purchase-based, privacy-compliant data could give it an edge.
If successful, the Outcomes Marketing Council may nudge the industry away from vanity metrics toward a more business-grounded model of accountability—something CMOs have long demanded but struggled to achieve.
The question now is whether the rest of the ecosystem will follow—or whether measurement will remain the industry’s unsolved riddle.
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advertising 18 Sep 2025
Ventura Growth, a Certified Service Partner of The Trade Desk, has rebranded as Mogl and launched three new business units aimed at tackling data fragmentation, retail media complexity, and international expansion.
Founded in 2022, the company has built its reputation helping independent agencies and growth brands access programmatic tools and training on The Trade Desk’s platform. With over 500 advertisers supported, Mogl’s shift signals broader ambitions.
The new divisions include:
Mogl Data – a practice dedicated to modern marketing infrastructure, offering cloud architecture support, identity resolution, and real-time reporting across Snowflake, CDPs, and other platforms.
Mogl Retail – services for brands navigating retail media networks, now the third-largest digital ad channel, with a focus on budget efficiency and cross-retailer performance.
Mogl UK – a London-based arm providing localized access and support for European clients.
Mogl Growth, the company’s flagship programmatic media service, remains one of the largest partners in The Trade Desk’s Certified Service Partner program.
“Our goal isn’t just platform access—it’s helping marketers move faster, think smarter, and create more value,” said Marty Skotnicki, President and co-founder of Mogl.
Industry partners echoed the move. “Mogl has been instrumental in the rapid growth of our Certified Service Partner program,” said Matt Fogarty, GM of Channel Partnerships at The Trade Desk.
The rebrand positions Mogl as a scale-ready partner for independent agencies and challenger brands seeking more control over their advertising and data strategies.
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customer experience management 18 Sep 2025
When it comes to marketing, words are cheap. Every brand claims authenticity, innovation, or customer-first values—but proving it is another story. Share One, an Austin-based startup, thinks it has the answer: verified video testimonials that audiences can actually trust.
The company just closed its Series A funding round, signaling fresh momentum for its platform built to capture, authenticate, and share genuine customer stories. In a digital landscape where AI-generated content and polished scripts often ring hollow, Share One’s model leans on what consumers increasingly crave—proof that feels human.
Global ad spend is pushing past the trillion-dollar mark, yet marketers face a stubborn credibility crisis. Shiny campaigns no longer guarantee conversions, as audiences grow more skilled at spotting what’s staged. Share One’s pitch is simple: swap the corporate gloss for authentic, verifiable testimonials that buyers can believe.
Instead of quick-cut soundbites, the platform blends tech with human interviewers who coax real experiences out of customers. Each story is vetted for authenticity, creating a growing library of narratives brands can deploy across campaigns, sales decks, and digital channels.
As CEO Dan Lievens puts it: “Our goal isn’t just to record a video—it’s to capture a story someone else can see themselves in. When the story is real, it carries more weight than anything a brand could write on its own.”
The new funding will help Share One expand its engineering muscle, refine editing workflows, and roll out advanced features to lower costs and accelerate testimonial turnaround. The aim: make verified video content as scalable as any other digital asset in a marketer’s toolkit.
That scalability could prove vital. The testimonial space is crowded with DIY apps and automated tools, but Share One is betting that its human-plus-tech hybrid model—interviewers for nuance, software for scale—offers a more credible middle ground between cheap tools and pricey production agencies.
In just three years, the company has worked with hundreds of brands, from scrappy startups to large enterprises, helping them ditch hollow marketing claims for customer voices that resonate.
Its platform includes:
Streamlined scheduling and customer outreach
Interview prep for richer storytelling
Professional production and editing aligned to brand tone
Multi-channel “Social Share Pack™” distribution kits
Compliance and verification baked in
It’s not just testimonial collection—it’s testimonial curation, with the polish of an agency and the credibility of lived experience.
As marketing shifts toward authenticity-driven content, Share One’s approach speaks to a broader trend: user-generated trust as currency. Consumers may ignore a polished ad, but they’ll listen when a peer shares a verifiable story. With this Series A, Share One is positioning itself as the bridge between customer experience and brand credibility.
Whether it’s a growth-stage SaaS or a global enterprise, the platform promises something traditional campaigns can’t easily buy: trust that sticks.
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