News
Mediacom and CSG Extend Partnership to Enhance Customer Experience and Innovation
Mediacom Communications, the fifth-largest cable provider in the U.S., has renewed and extended its partnership with CSG® for an additional five years. This long-standing collaboration, which spans nearly 30 years, allows Mediacom to continue providing customer-centric solutions that meet the evolving needs of their customers, particularly in rural America. With a focus on innovative digital...
digital experience 8 May 2025
Bloomreach Unveils Advanced AI Personalization Features for Marketing and E-commerce
Bloomreach, a leader in AI-driven personalization, has introduced a new set of powerful features designed to transform marketing and product discovery. These capabilities, highlighted at their Innovation Fest, showcase the growing influence of agentic AI in creating personalized and engaging customer experiences. From autonomous marketing agents to conversational search enhancements, Bloomreach...
artificial intelligence 8 May 2025
Optimum Partners with Google Cloud to Enhance Customer Experience Using Generative AI
Optimum and Google Cloud have announced an expanded collaboration to deliver a more intelligent and personalized customer experience across various channels, including web interactions, mobile apps, call centers, and in-person kiosks. This partnership leverages Google Cloud’s generative AI technology, including Customer Engagement Suite, Vertex AI platform, and Gemini models, to improve customer...
artificial intelligence 8 May 2025
Parloa Secures $120M in Series C Funding to Revolutionize Customer Service with Agentic AI
Parloa, a pioneer in Agentic AI for customer experience, has successfully secured $120 million in Series C funding, raising its valuation to $1 billion. This round of investment, led by Durable Capital Partners, Altimeter Capital, and General Catalyst, comes just a year after its Series B funding and underscores the growing demand for AI-driven solutions in customer service. With this new influx...
artificial intelligence 8 May 2025
Algolia Introduces Smart Groups: AI-Powered Curation for Better Product Visibility
Algolia has introduced Smart Groups, a groundbreaking AI-powered feature designed to streamline how products and items are displayed across search results and category pages. This intuitive tool empowers merchandisers and content managers to combine manual curation with AI-driven ranking, eliminating the need for developer resources or time-consuming manual adjustments. Smart Groups helps solve...
artificial intelligence 8 May 2025
WEBTOON Enhances Discovery with AI-Powered Recommendations and New Features
WEBTOON Entertainment Inc., the leading global platform for webcomics, has unveiled a suite of exciting updates aimed at enhancing webcomic discovery and personalizing recommendations across its global platforms, including its English-language service. These product innovations are designed to make it easier for users to discover new webcomics, improve personalization, and provide a more...
artificial intelligence 8 May 2025
Postmedia Collaborates with Investigative Journalism Bureau to Strengthen Journalism in Canada
Postmedia Network Inc. is excited to announce a strategic collaboration with the Investigative Journalism Bureau (IJB), emphasizing its unwavering commitment to high-caliber journalism and the importance of investigative reporting in shaping Canada's democracy. This partnership aims to support the production of investigative and long-form journalism, while nurturing the future of journalism...
marketing 8 May 2025
How Small Businesses Can Win Big at OMR Festival: 5 Key Tips from Pipedrive
This year, Pipedrive, a leading CRM solution for small businesses, is stepping into the dynamic environment of the OMR Festival in Hamburg, Germany. The event, a prominent gathering for digital marketers, tech innovators, and business leaders, offers invaluable opportunities for smaller teams to showcase their expertise and learn from industry giants. Gabriel Fugli, Sr. Channel Sales Manager DACH...
customer relationship management 8 May 2025
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