customer experience management 20 Aug 2025
Small-cap investors aren’t usually known for betting early on enterprise AI—but ECGI Holdings, through its investment arm Uplist Ventures, is doing just that. The firm announced a strategic investment in AuraChat.ai, an AI-driven sales and marketing automation platform that’s been quietly building momentum with real-world deployments.
The timing is deliberate. AuraChat is preparing to launch AuraConnect™ 2.0 in September 2025, a competitive-intelligence upgrade designed to arm businesses with sharper market insights and expand into sectors like automotive, real estate, and retail.
AuraChat isn’t another chatbot. The platform uses 25+ proprietary AI models to power voice, video, and messaging agents capable of handling human-quality customer interactions in more than 50 languages. Its toolkit includes lead follow-ups, appointment scheduling, and around-the-clock service—already familiar ground in AI customer engagement.
What sets AuraConnect 2.0 apart is its competitive-intelligence layer. By monitoring more than 250 data points across rivals, it promises to give clients a deeper read on acquisition and retention strategies. For sectors like automotive sales—where AuraChat is already gaining traction in Latin America—such intelligence could mean the difference between closing deals and losing ground.
In less than a year, AuraChat has grown to nearly $400,000 in annual recurring revenue, up 22% since July. It also landed on the UCLA Anderson School of Business Top 10 Startups list, a nod to both its early traction and its leadership team, which includes alumni of Amazon, Microsoft, and Warner.
The addressable market is substantial: $65 billion in automotive sales alone, ballooning to $460 billion across targeted verticals like travel, retail, and e-commerce.
For Uplist Ventures, this isn’t just about riding the AI hype wave. “Our focus is building a portfolio of early-stage companies that demonstrate strong execution today and are positioned for significant future growth,” said Simon Yu, CEO of ECGI Holdings and Managing Director of Uplist Ventures.
That lines up with AuraChat’s trajectory. As CEO Enrique Partida put it: “This investment supports our expansion into new markets and helps us scale our AI solutions to empower businesses to grow faster, smarter, and more competitively.”
AuraChat enters a crowded field where conversational AI startups often compete against enterprise incumbents like Salesforce, Zendesk, and HubSpot—all racing to bolt generative AI onto their platforms. Its differentiator: a blend of customer service automation and real-time competitive intelligence, a hybrid that could help it punch above its weight as it scales into U.S. markets.
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artificial intelligence 20 Aug 2025
Risk models haven’t aged well. For decades, financial advisors have leaned on bell curves and backward-looking models that underestimated the true chaos of global markets—until crises like 2008 and Covid-19 exposed just how fragile those assumptions were.
Now, Amplify Platform is offering a rewrite. The firm today unveiled QuantumRisk™, an AI-powered risk analysis engine built to help advisors and clients navigate the kind of market tail events that textbooks tend to gloss over.
At the core of QuantumRisk is the work of Dr. Ron Piccinini, a specialist in “fat tail risk” modeling. Instead of assuming markets behave neatly, QuantumRisk leans on high-performance computing and GPUs to simulate millions of potential outcomes in real time—scenarios that reflect both likelihood and severity of extreme events.
“Legacy risk tools were built for a market that no longer exists,” Piccinini said. “We designed our engine to reflect how markets actually behave, not how theory says they should.”
That means risk scores aren’t an abstract exercise anymore—they’re tied directly to real-world volatility.
QuantumRisk assigns portfolios and securities a risk score from 0 to 1,000, calibrated against the historical tail risk of the S&P 500. The higher the score, the higher the exposure. The goal: give advisors a clear, standardized measure of portfolio fragility that works across asset classes.
For clients, that translates to more transparency and fewer vague warnings about “volatility.” For advisors, it’s a potential competitive edge: a tool to demonstrate clarity and control when markets inevitably misbehave.
Key features of QuantumRisk include:
Proprietary Simulation Engine: Runs millions of outcomes in under a second—no correlation matrix required.
Greater Transparency: Differentiates risks across conservative portfolios and leveraged strategies alike.
Visual, Client-Ready Outputs: Delivers graphic-rich reports that advisors can use in client meetings.
As Vickie Lewin, Amplify’s Chief Growth Officer, put it: “QuantumRisk is more than an upgrade. It’s about enhancing client trust. We’re embedding a modern risk score across the client journey so advisors can build resilience, set expectations, and foster confidence.”
Risk analytics has been one of fintech’s lagging categories. While AI is reshaping areas like customer personalization and trading strategies, risk models have largely stayed stuck in 20th-century math. Amplify’s move is part of a broader trend of fintechs leveraging AI-native architectures to modernize core financial infrastructure.
If QuantumRisk delivers on its promise, it could push rivals like BlackRock’s Aladdin or MSCI RiskMetrics to rethink their approach—or risk being seen as outdated in a market where volatility no longer looks like a gentle curve.
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marketing 20 Aug 2025
Search pros can take a breath—SEO isn’t dead, it’s just evolving. That’s the message from Olga Zarr, AI SEO consultant and founder of SEOSLY, who issued a data-backed reality check on the future of search this week.
Her advice? Stop panicking over buzzwords like AIO (AI Optimization), GEO (Generative Engine Optimization), or LLMO (Large Language Model Optimization). According to Zarr, these are nothing more than SEO with extra letters slapped on.
“The core principles of SEO haven’t changed,” she told her audience. “It’s still about helping machines understand your content so users can actually find it. That’s more important than ever.”
The numbers back her up. While AI chatbots like ChatGPT, Perplexity, and Claude have made headlines, they’ve barely dented Google’s dominance. Google still commands over 90% of search market share, with search volume growing 21% in the past year. The combined traffic of the top 10 AI chatbots? Less than 3% of total search traffic.
Put bluntly: the “AI search revolution” already happened, and Google won—by baking AI into its own search experience through AI Overviews and AI Mode. For SEOs, the real challenge isn’t fighting off chatbots but adapting to Google’s new AI-driven layers.
Zarr frames it like this: the four pillars of SEO—Content, Authority, Technical, and UX—are timeless. But the tactics to uphold them must evolve.
Content: Write in modular, “chunked” formats that AI can easily pull into Overviews.
Authority: Forget just backlinks; brand mentions across forums, social, and media matter because AI “reads” them all.
Technical: Prep sites for new AI crawlers and implement schema markup with precision.
“We’re not throwing out the rulebook,” Zarr says. “We’re adding new, critical chapters.”
To bridge the gap, Zarr has launched presales for a new course, AI SEO Expert, aimed at giving practitioners a practical, data-driven framework for AI-era optimization. Her pitch: less hype, more application.
“I created this course to turn the AI ‘threat’ into a professional opportunity,” she said.
In other words, AI isn’t making SEO obsolete—it’s just reshaping the battlefield. For marketers who adapt, the game is far from over.
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business 19 Aug 2025
Aditude, the ad tech company known for its focus on publisher-first solutions, just made a major leadership move: the appointment of Anthony Gonsalves as its first Chief Revenue Officer (CRO).
Gonsalves, a digital media veteran with more than 20 years of experience, joins Aditude from JWP Connatix, where he served as SVP of Global Business Development. He has also held senior leadership roles at Outbrain and Swisscom, sharpening his expertise in scaling revenue, building partnerships, and navigating the increasingly complex ad ecosystem.
For Aditude, the hire signals more than just a new C-suite title—it’s a play for aggressive growth in a market where competition for publishers and advertisers is fierce. As programmatic advertising consolidates, companies like Aditude are betting on specialized leadership to stand out.
“Anthony brings exactly the kind of strategic vision and execution expertise we need as we enter our next phase of growth,” said Jared, Aditude’s CEO and founder. “His understanding of the digital media landscape and ability to scale sales organizations makes him the ideal leader for our commercial strategy.”
In his new role, Gonsalves will oversee all revenue-generating operations, including sales, partnerships, and marketing, with a mandate to expand Aditude’s reach and sharpen its go-to-market strategy. His journalism background (Penn State) also underscores his media-savvy approach to storytelling—a skill increasingly relevant in an industry where brand trust is as valuable as revenue streams.
Industry Context:
The CRO role has become a fixture in ad tech and martech firms as companies push to unify sales, partnerships, and marketing under one revenue-focused strategy. Rivals such as The Trade Desk and PubMatic have similarly leaned on executive hires to scale global operations and keep pace with evolving privacy rules, shifting ad spend, and growing publisher demands for transparency.
For Aditude, this appointment could mark the beginning of a more aggressive push into the competitive video and programmatic landscape—areas where Gonsalves has already proved his chops.
“Joining Aditude at this pivotal moment is incredibly exciting,” Gonsalves said. “The foundation is strong, and I’m eager to unlock new opportunities, strengthen our market position, and deliver exceptional value for clients and partners.”
With Gonsalves at the revenue helm, Aditude is clearly signaling it wants to play a bigger role in shaping the future of digital advertising.
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b2b data 19 Aug 2025
CookieYes, a consent management platform trusted by more than 2 million websites, has officially landed in the Wix App Market—bringing plug-and-play privacy compliance to small businesses and enterprises alike.
The app allows Wix-powered sites to quickly set up cookie consent banners, automatically pause tracking until visitors opt in, and log user choices to meet regulatory requirements like GDPR. Beyond compliance, the integration promises to strengthen user trust at a time when privacy is a growing differentiator.
“Privacy is a fundamental right, not an optional feature,” said Anvar T., CEO of CookieYes. “Our mission has always been to make compliance simple, scalable, and accessible for every business. Extending this to the Wix ecosystem lets even more companies turn transparency into a trust advantage.”
Key features include:
Smart banners: Automatically adapt to regional rules (GDPR, etc.) and visitor languages.
Hands-free compliance: CookieYes updates policies in line with evolving regulations.
Customization: Businesses can brand banners to match site design.
Flexibility: Free tier available, with premium plans starting at $8.33/month for advanced features like detailed consent logs and higher scan limits.
Omer Zilberman, Wix’s Head of Business Development, called the partnership “a way to deliver transparent, legally compliant sites without technical headaches.”
CookieYes joins the Wix App Market globally with both free and paid options, giving businesses a streamlined path to privacy-first digital experiences.
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b2b data 19 Aug 2025
Pasley Commercial Interiors, a woman-owned leader in B2B interior design, is taking its expertise to the airwaves. The firm has launched a new podcast series—“Design to Help Your Business Grow”—to help companies understand how physical spaces can be a direct driver of profitability, brand cohesion, and long-term success.
The series is hosted by Randi Lynn Johnson and features insights from Robin Pasley, NCIDQ-certified designer and founder of Pasley Commercial Interiors. The podcast explores how workspace design communicates brand values in under seven seconds, shaping both client perception and employee engagement.
A video version, launched on January 15, 2025, adds interviews with industry professionals to expand on the audio and transcription formats already available. The episodes highlight how strategic space planning can fuel growth without disrupting daily operations—going far beyond aesthetics like carpet and art.
“Your space is always talking,” said Pasley. “If you haven’t paid attention to what it’s saying, it could be telling the wrong story about your business.”
Pasley’s team uses discovery-driven design workshops to align interiors with a company’s identity and business goals. By taking a narrative-first approach, they help clients transform their offices into brand-building assets that inspire employees and leave lasting impressions on customers.
The podcast offers actionable insights, expert tips, and real-world examples, positioning itself as a resource for business leaders who want to leverage design as a competitive advantage.
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marketing 19 Aug 2025
Apollo Silver Corp. is turning to an old-school marketing weapon—direct mail—paired with digital outreach in a $1.62 million campaign designed to raise its profile among investors.
The Canadian silver exploration company (TSX.V: APGO) has signed Nashville-based Creative Direct Marketing Group (CDMG) to lead the push. CDMG, best known for its hybrid mix of digital and physical advertising, will roll out the campaign from September through November 2025.
The deal, approved under TSX Venture Exchange rules, isn’t performance-based. In plain English: CDMG gets paid regardless of the results. Apollo was quick to clarify that CDMG won’t be receiving stock or any equity stakes—just a hefty marketing check.
For junior miners like Apollo, visibility often matters as much as drill results. Raising capital depends on keeping investors engaged, and in a market flooded with AI, green energy, and crypto hype, traditional mining companies are increasingly adopting marketing playbooks from the startup world.
Apollo’s bet on CDMG signals a broader trend: resource companies are leaning on aggressive, consumer-style marketing campaigns to stand out in a crowded capital market. Direct mail, a channel often dismissed as outdated, is making a quiet comeback in investor relations—especially when paired with digital targeting.
It’s not the first time mining outfits have looked beyond geological reports to build hype. In recent years, rivals in the gold and lithium sectors have launched similar multimillion-dollar awareness drives to capture investor attention. The difference here? Apollo is doubling down on CDMG’s hybrid approach, aiming to blend physical touchpoints with digital reach in a bid to cut through market noise.
Whether the campaign sparks serious investor interest—or just burns cash—will be closely watched. For Apollo, it’s less about short-term stock bumps and more about carving out mindshare in a competitive exploration landscape.
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customer engagement 19 Aug 2025
Rich Communication Services (RCS) has long been pitched as the heir to SMS, and Sinch just made a decisive move to bring it mainstream in the U.S. The Swedish cloud communications provider announced that its RCS for Business platform is now live across all major Tier-1 U.S. mobile operators—a milestone that could reshape how brands interact with their customers.
For businesses, this means verified, conversational, media-rich messaging that goes well beyond plain text. Think promotions with tappable buttons, branded notifications, and interactive experiences that blur the line between chat and commerce. And with Black Friday and Cyber Monday looming, Sinch is positioning RCS as the weapon of choice for retailers vying for consumer attention in an oversaturated inbox economy.
While SMS remains ubiquitous, it’s a blunt instrument compared to RCS. The latter supports high-res images, carousels, suggested replies, and verified sender IDs—a safer and more engaging environment for consumers weary of phishing scams. With Apple now warming up to RCS, adoption in the U.S. is accelerating, with Sinch reporting up to 75% coverage across its customer base.
That timing is crucial. According to Sinch’s own State of Customer Communications report, 87% of enterprise leaders are already familiar with RCS and 76% of consumers expect brands to engage across multiple channels during high-stakes shopping events. In other words, SMS-only strategies are looking increasingly outdated.
Sinch isn’t just promising potential; it’s delivering at scale. The company cites U.S. deployments where RCS is already driving measurable impact:
A global delivery firm uses branded notifications to build trust.
A gig-economy leader boosts engagement with driver communities.
A financial services provider enhances secure interactions.
Enfamil uses RCS to connect with new parents through personalized, interactive campaigns.
Brian Truss, Director of Consumer Engagement at Enfamil’s parent company Mead Johnson Nutrition, put it bluntly: “Our ability to use RCS to create personalized, rich, interactive messaging has dramatically improved our engagement with parents.”
What sets Sinch apart is scale and reliability. The company processes over 900 billion customer engagements annually and counts eight of the 10 largest U.S. tech companies as clients. It has also been recognized as a Leader in Gartner’s 2025 CPaaS Magic Quadrant for the third consecutive year—a nod to its ability to navigate tricky carrier relationships and regulatory hurdles.
With the Americas driving more than 60% of Sinch’s revenue, RCS isn’t just another product launch—it’s a bet on the future of mobile customer engagement. If consumer adoption continues at pace, RCS could become the default for business messaging in the U.S., pushing SMS closer to retirement age.
For now, the big test will come during the retail calendar’s busiest days. If RCS campaigns can cut through the Black Friday noise with higher click-throughs and conversions, Sinch may prove that the next era of business messaging has officially arrived.
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