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Don Remy Joins Granicus Board to Enhance Customer Experience Solutions

Don Remy Joins Granicus Board to Enhance Customer Experience Solutions

customer experience management 3 Oct 2024

Granicus, a global leader in customer experience technologies and services for government, has announced the appointment of Don Remy as an independent member of its Board of Directors. Remy brings over 30 years of experience in supporting mission-driven organizations and advancing critical national interests.

Don Remy’s Background

  • Extensive Career: Over 30 years in various roles, including:
    • Assistant to the General Counsel at the U.S. Department of the Army.
    • Deputy Assistant Attorney General for the U.S. Department of Justice.
    • Roles at Fannie Mae and NCAA.
  • Recent Role: Deputy Secretary of the U.S. Department of Veterans Affairs, overseeing the largest integrated healthcare system and benefit claims processing system in the U.S.
  • Leadership in Customer Experience: Served as chairperson for the interagency Customer Experience initiative for the President's Management Council.

Significance of Appointment

  • CEO’s Statement: Mark Hynes, CEO of Granicus, expressed enthusiasm for Remy's appointment, noting his impactful career and expertise in shaping customer experience (CX) research and policy at the highest government levels. Hynes emphasized that Remy's insights will be instrumental in advancing Granicus's mission to enhance government CX.

Granicus Government Experience Cloud (GXC)

  • Innovative Solutions: Designed with feedback from over 6,000 government agency customers, GXC combines connected experience technologies, industry best practices, and advanced data analytics.
  • Purpose: Helps government CX practitioners better understand constituents, drive engagement, and deliver valuable insights. Collaboration with leaders like Remy ensures GXC incorporates timely CX perspectives.

Remy’s Vision

  • Commitment to Digital Equity: Remy stated that advancing digital equity has been a personal passion, highlighting his work in fostering interagency collaboration around customer experience programs.
  • Alignment with Granicus: "We share a common vision on how a focus on CX can drive better understanding, connectivity, trust, and ultimately better community outcomes," Remy remarked. He expressed excitement to contribute to Granicus's mission to scale exceptional CX across all levels of government.

Current Role

  • Founder and CEO of The Remy Group: Remy leads a global strategic consulting firm that provides crisis management and business strategy advice to various enterprises, boards, and executives.

Don Remy’s extensive experience and commitment to advancing customer experience and digital equity will greatly benefit Granicus as it continues to innovate and provide solutions for government agencies. His leadership on the Board of Directors is expected to enhance the company's mission and impact in the public sector.

Josh Kanagy Joins Hightouch as Head of Revenue to Drive Growth

Josh Kanagy Joins Hightouch as Head of Revenue to Drive Growth

customer data platforms 3 Oct 2024

Sprinklr veteran joins team as Hightouch doubles revenue year-over-year

Hightouch, the leading Composable Customer Data Platform (CDP), has announced the appointment of Josh Kanagy as Head of Revenue. This strategic hire follows a remarkable year of growth for the company, which has doubled its revenue year-over-year and is rapidly displacing legacy enterprise CDPs at major brands like Weight Watchers, PetSmart, and Accor.

Josh Kanagy’s Background

  • Previous Role: Served as Senior Vice President (SVP) of Global Enterprise Sales at Sprinklr, where he scaled the sales team and contributed to significant revenue growth leading to a successful IPO.
  • Sales Leadership Experience: Held prominent sales leadership positions at Salesforce and served as SVP of Global Sales at Foursquare, consistently exceeding revenue targets.

Vision for Hightouch

  • Inspirational Team: Kanagy expressed that the exceptional quality of Hightouch’s team drew him to the company. He noted being inspired by the thought leaders reshaping the CDP industry.
  • Empowering Marketers: Kanagy emphasized Hightouch's ability to transform company data into a growth engine, enabling marketers to take direct action. He highlighted the role of AI in eliminating guesswork in marketing and personalizing campaigns for each customer.

Leadership Perspective

  • CEO Statement: Kashish Gupta, co-founder and co-CEO of Hightouch, stated, "Josh's experience in driving revenue growth and scaling sales organizations will be invaluable as we redefine what's possible for data-driven marketing." Gupta expressed excitement for Kanagy’s leadership of the revenue team as Hightouch accelerates its mission to transform how businesses activate and leverage data.

Company Growth and Future Opportunities

  • Rapid Expansion: Hightouch has experienced significant growth by providing a more flexible, efficient, and scalable solution compared to traditional CDPs.
  • Positioned for Success: With Kanagy leading the revenue team, Hightouch is well-equipped to capitalize on emerging market opportunities and continue its sustained growth trajectory.

Josh Kanagy’s extensive experience and leadership skills will play a crucial role in Hightouch's continued success and innovation in the customer data platform space. His focus on empowering marketers and leveraging AI will be instrumental in driving the company’s growth and enhancing its market position.

DCIM Market to Reach $5.01 Billion by 2029, Driven by AI Innovations

DCIM Market to Reach $5.01 Billion by 2029, Driven by AI Innovations

technology 3 Oct 2024

The Data Center Infrastructure Management (DCIM) market is projected to expand from USD 3.02 billion in 2024 to USD 5.01 billion by 2029, reflecting a Compound Annual Growth Rate (CAGR) of 10.6% during the forecast period, according to a recent report by MarketsandMarkets™. The growth is significantly driven by the increasing adoption of artificial intelligence (AI) and machine learning technologies.

Key Drivers of Market Growth

  • Adoption Across Sectors: Organizations in IT, finance, and healthcare are increasingly seeking DCIM solutions to enhance scalability, operational efficiency, and cost optimization.
  • Investment in Automation and Analytics: Greater investments in automation and advanced analytics technologies are expected to accelerate market growth, enabling better infrastructure management and real-time data processing.
  • Enhanced Decision-Making: These technological advancements will improve decision-making, optimize resource utilization, and facilitate proactive management of data center operations, positioning DCIM as an essential solution for modern businesses.

Performance Optimization

  • Functionality Growth: Performance optimization within the DCIM market is anticipated to grow at the highest CAGR during the forecast period. This feature focuses on enhancing the efficiency of data center operations by improving energy efficiency, financial evaluation, and proactive maintenance.
  • Energy Savings: Rahi Systems estimates that companies can achieve up to 30% in energy savings through effective data center optimization, leading to reduced operational costs and environmental impact.
  • AI Integration: The incorporation of AI enhances optimization capabilities by providing immediate feedback on operational inefficiencies and opportunities for improvement, ensuring peak performance through advanced monitoring tools and deep analytics.

Artificial Intelligence's Role

  • Operational Improvements: A study by Appinventiv highlights that AI plays a crucial role in identifying bottlenecks, monitoring server health, and suggesting maintenance schedules, ultimately increasing uptime and reducing downtime.
  • Security Enhancements: Companies are implementing data center optimization solutions to improve network visibility and leverage predictive analytics, addressing security vulnerabilities and enhancing overall performance.

Deployment Modes

  • On-Premises Dominance: The on-premises segment is expected to hold the largest market share during the forecast period. This deployment type is preferred by organizations seeking complete management, security, and personalization of their data center activities.
  • Regulatory Compliance: On-premises solutions are particularly beneficial for industries with strict regulatory requirements, such as finance and healthcare, where data privacy is paramount.
  • Customization and Security: Although on-premises solutions entail higher upfront costs, they offer unmatched customization and security, minimizing risks associated with internet dependency and third-party services.

Regional Growth

  • Asia Pacific Leadership: The Asia Pacific region, including China, India, and Japan, is projected to experience the highest CAGR in the DCIM market. Major investments in data center expansion, driven by companies like Alibaba, Microsoft, and Oracle, are propelling growth in this region.
  • Government Initiatives: Government policies, such as China’s "New Infrastructure" plan and India’s Digital India initiative, further support the rapid expansion of data centers, showcasing the region's active participation in the evolving landscape of data center management.

Top Key Companies in the DCIM Market
Some of the leading players in the Data Center Infrastructure Management market include:

  • Schneider Electric (France)
  • Vertiv (US)
  • Johnson Controls (US)
  • Eaton (US)
  • Delta Electronics (Taiwan)
  • Huawei (China)
  • ABB (Switzerland)
  • Rittal (Germany)
  • FNT Software (Germany)
  • Nlyte Software (US)
  • Franklin Electric (US)

The Data Center Infrastructure Management market is poised for robust growth, driven by advancements in AI, the increasing demand for optimization solutions, and significant investments in infrastructure across the globe. With organizations striving for efficiency and effectiveness in data center operations, the future of DCIM looks promising.

Acquia Cloud Next Achieves FedRAMP Authorization, Strengthening Security for Federal Customers

Acquia Cloud Next Achieves FedRAMP Authorization, Strengthening Security for Federal Customers

technology 3 Oct 2024

Acquia, a leader in open digital experience software, has announced that its Acquia Cloud Next platform has achieved Authorized status from the Federal Risk and Authorization Management Program (FedRAMP). This designation positions Acquia as the only commercial Drupal hosting company to meet the stringent security standards set by the U.S. federal government, further solidifying its expertise in the public sector.

Commitment to Security
“Acquia is fully committed to delivering the industry’s strongest assurances around Drupal security, scalability, and performance for our federal customers,” stated Robert Former, Chief Information Security Officer at Acquia. He emphasized that adhering to the highest information security and reliability standards benefits all organizations using Acquia technologies, whether in the public or private sector.

Overview of Acquia Cloud Next
Acquia Cloud Next is an enhanced, Kubernetes-powered version of the Acquia Cloud Platform, recognized as the leading Drupal hosting solution in the market. Key features of Acquia Cloud Next include:

  • Self-Healing Infrastructure: The platform continuously and automatically monitors application uptime and performance.
  • Automated Failure Detection: It detects failures, reroutes traffic, and dynamically scales experiences to ensure optimal performance without the need for human intervention.
  • Security and Resilience: Designed for speed, security, and resilience, Acquia Cloud Next provides robust infrastructure to support a variety of applications.

FedRAMP Marketplace Listing
Acquia is now listed on the FedRAMP Marketplace, the official portal for approved cloud service offerings available for federal use. This marketplace supports the operational resilience needs of numerous federal agencies. The FedRAMP “do once, use many times” framework allows federal agencies to leverage the same security assessment results for expedited and cost-effective procurement of information systems and services.

Compliance and Standards
Acquia’s comprehensive information security program ensures that customers operate within a cloud environment compliant with various industry standards and regulations, in addition to FedRAMP, including:

  • ISO 27001
  • HIPAA
  • SSAE18/SOC 1/ISAE-3402
  • SOC 2
  • PCI-DSS

Achieving FedRAMP Authorized status marks a significant milestone for Acquia, reinforcing its dedication to security and performance for its federal customers while providing valuable benefits to organizations across all sectors.

Outbrain Unveils Moments: A New Era for Vertical Video Content

Outbrain Unveils Moments: A New Era for Vertical Video Content

business 3 Oct 2024

New Solution Delivers Greater Engagement for Publishers and Opportunity for Brands to Drive More Attention

Outbrain, a leading technology platform for driving business results across the open internet, has announced the beta launch of Moments by Outbrain. This innovative platform introduces full-screen vertical video browsing, allowing users to engage with content in a more immersive way. Moments transforms static articles into dynamic vertical video feeds, offering swipeable navigation within trusted and professional environments.

Bridging the Gap Between Platforms
As audiences increasingly gravitate toward walled gardens and social platforms, Moments presents a solution that brings algorithm-powered, visual exploration to the open internet. This product empowers traditional publishers and media owners to deliver an engaging video experience directly to quality publishers such as Fortune and Axel Springer. Moments allows users to watch, read, and explore professionally-produced editorial content like never before, enriching their online experience.

CEO Insights
“Moments is a truly exciting innovation that will enable advertisers and publishers to reimagine the way they interact with audiences on the open internet,” said David Kostman, CEO of Outbrain. “More than just a video experience, Moments bridges the trusted content consumers love with the brands they trust, creating a dynamic, immersive journey that turns casual viewers into loyal audiences.”

User Engagement and Performance Metrics
A recent 2024 study by MediaScience indicates strong user engagement with Moments. Key findings include:

  • Vertical video ads delivered within Moments were rated similarly to social formats in terms of quality and engagement.
  • Users consumed an average of 3.2 videos per session, with 40% watching between three and ten videos.

Publisher Feedback
Robert Blanck, General Manager for Advertising & E-Commerce at Axel Springer, expressed excitement about collaborating with Outbrain. “With Moments, we offer our users a digital experience that significantly improves the presentation of our mobile content and meets modern expectations for interactive content,” he stated. “It promotes user interaction in a natural way and helps us better monetize our content.”

Research Highlights
Moments not only enhances user experience but also offers advertisers a way to diversify their media mix beyond social networks. Key statistics from the MediaScience study include:

  • Users spent an average of 14.6 seconds engaging with Moments experiences, compared to 3.4 seconds on high-impact display ads.
  • 56% higher brand recall and 47% higher brand recognition compared to digital ads.

New Opportunities for Advertisers
Moments is set to provide advertisers with new avenues for revenue growth, enabling vertical video campaigns across Outbrain's extensive publisher platform. The low ad density ensures a premium user experience while facilitating innovative audience engagement strategies.

Current Status and Future Outlook
Currently in beta testing with select partners across the USA, Germany, the UK, Italy, France, and Spain, Moments is expected to launch globally in 2025.

Forward-Looking Statements
This press release contains forward-looking statements involving risks and uncertainties regarding Outbrain's future performance. The company urges readers not to rely solely on these statements as indicators of future results.

Zimperium Launches Mobile Security Portfolio in AWS Marketplace

Zimperium Launches Mobile Security Portfolio in AWS Marketplace

technology 3 Oct 2024

Zimperium, a leader in mobile security, has announced that its mobile security portfolio is now available in AWS Marketplace, a comprehensive digital catalog featuring thousands of software listings from independent software vendors. This move enhances Zimperium's mission to deliver exceptional mobile security solutions to enterprises worldwide.

Overview of Zimperium's Solutions in AWS Marketplace
The new listings in AWS Marketplace include Zimperium's Mobile Threat Defense (MTD) solutions and the Mobile Application Protection Suite (MAPS), providing AWS customers with robust security measures to protect their mobile environments, whether on devices or within mobile applications.

Zimperium Solutions Available:

  1. Mobile Threat Defense (MTD):

    • Advanced Mobile Application Vetting: Identifies risky permissions and vulnerabilities in employee-loaded and third-party applications across iOS, Android, and ChromeOS environments.
    • Zero-Day Exploitation Defense: Protects against mobile threats such as mobile-targeted phishing, even when offline.
    • Privacy-First Risk Assessments: Delivers actionable insights while safeguarding user privacy.
    • Advanced Threat Intelligence: Utilizes AI to detect anomalies and ensure continuous protection.
  2. Mobile Application Protection Suite (MAPS):

    • Automated Security Testing: Identifies security, privacy, and compliance vulnerabilities during development without delaying releases.
    • In-App Security: Shields against reverse engineering and tampering with code obfuscation and runtime protection.
    • Zero-Day Defense: Integrates AI-based security to help applications protect themselves against theft and compromise.
    • Key Protection: Secures cryptographic keys using white-box cryptography.

Streamlined Security for AWS Customers
AWS customers can now easily access Zimperium's mobile security portfolio, enabling a streamlined solution that protects mobile environments without compromising performance. The integration allows customers to manage and purchase Zimperium's security solutions directly within their AWS Marketplace account.

Expert Insights
“Cybercriminals have shifted to a 'mobile-first' attack strategy, targeting mobile users, devices, and applications to infiltrate corporate networks and data. The demand for robust, real-time protection has never been more critical,” stated David Natker, VP of Global Partners and Alliances at Zimperium. “By making our portfolio available in AWS Marketplace, we can provide the industry's most advanced mobile security solutions through a streamlined procurement process, enabling organizations to protect their critical data, applications, and infrastructure with confidence.”

Trust and Reliability
Zimperium's solutions are trusted by Fortune 1000 companies and government agencies, ensuring mobile devices and applications remain secure against evolving threats. The company leverages AI-based protection to defend against both known and zero-day mobile threats, providing real-time detection and response capabilities.

Dataprise Acquires 360IT Partners to Strengthen East Coast Presence

Dataprise Acquires 360IT Partners to Strengthen East Coast Presence

cybersecurity 3 Oct 2024

Dataprise, a leading provider of managed IT services and cybersecurity solutions, has announced the acquisition of 360IT Partners, an IT service provider based in Virginia Beach, Virginia. This acquisition enhances Dataprise's East Coast footprint, allowing them to enter Southeast Virginia while offering 360IT Partners' clients access to Dataprise's extensive range of premier IT and cybersecurity services.

About 360IT Partners
Founded in 1995, 360IT Partners has established itself as a complete IT partner for over 130 clients in Virginia Beach and surrounding areas. The partnership with Dataprise empowers these clients to benefit from advanced technology solutions designed to enhance cyber protection, improve business resilience, and drive positive business outcomes.

Statements from Leadership
"We are thrilled to welcome 360IT Partners to the Dataprise team. With an award-winning reputation in Virginia Beach, 360IT Partners has a proven track record of helping businesses navigate technology challenges by delivering comprehensive IT solutions," said William Flannery, Chief Executive Officer of Dataprise. "Their commitment to long-term client success and innovative services aligns strongly with our mission as we continue to expand our presence nationwide."

Vision for Future Growth
"360IT Partners is passionate about providing proactive client experiences and solving emergent IT problems, covering our clients' technology from every angle," said Martin Joseph, Chief Executive Officer of 360IT Partners. "By joining with Dataprise, we open up more opportunities for growth and innovation to bring more value to our clients while continuing to provide the personalized service they know and trust."

Strategic Alignment
"360IT Partners has a demonstrated history of success in the Virginia Beach and Hampton Roads areas, backed by a robust portfolio of IT solutions for their clients," stated Christian Fulmino, SVP of M&A at Dataprise. "This strategic alignment positions 360IT Partners as a valuable addition to Dataprise's East Coast presence as we continue to expand our regional footprint."

Amplitude Welcomes Wade Chambers as First Chief Engineering Officer

Amplitude Welcomes Wade Chambers as First Chief Engineering Officer

technology 2 Oct 2024

Amplitude, a leading digital analytics platform, has announced the appointment of Wade Chambers as its first Chief Engineering Officer. With over 25 years of engineering leadership experience, Chambers is set to lead Amplitude’s Engineering organization and enhance its product innovation capabilities.

  • Wade Chambers' Background:

    • Over 25 years of engineering leadership experience.
    • Former CTO and SVP of Engineering at Included Health.
    • Previous roles at Twitter, TellApart, Proofpoint, Yahoo, Opsware, and Netscape.
    • Served as an advisor to Amplitude since 2016, bringing deep familiarity with the digital analytics category.
  • Recent Developments at Amplitude:

    • Launch of Amplitude Made Easy for a simplified platform experience.
    • Introduction of Snowflake Native Amplitude, enhancing integration with HubSpot.
    • Strengthened data governance capabilities.
  • Chambers' Vision for Amplitude:

    • Focus on transforming how companies utilize data to understand customers and drive growth.
    • Commitment to enhancing Amplitude’s integrated platform, which includes Analytics, Session Replay, Customer Data Platform (CDP), and Experiment.

Quotes

  • Spenser Skates, CEO and Co-founder of Amplitude:
    “Wade is a first-principles thinker, a phenomenal mentor and manager, and one of the very best engineering leaders for this stage of the company in the industry. I’m thrilled he'll now be with us in-house.”

  • Wade Chambers:
    “Joining Amplitude is an incredible opportunity to transform how companies around the world use data. I'm excited to focus on Amplitude full-time and make its platform even better.”

Wade Chambers’ extensive experience and commitment to innovation position him as a valuable asset to Amplitude. His leadership is expected to drive significant advancements in the platform, helping companies leverage data for enhanced customer insights and growth.

   

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