OOOOO Entertainment Commerce Limited. is pleased to announce that its partner Shiller Inc. (“Shiller”) has launched the Shiller app in all iOS app stores outside of China, offering social commerce for digital goods. 

The Shiller app offers live video and audio broadcast technology, whereby approved creators can create content whilst promoting digital assets from NFT marketplaces. Creators can also promote physical products from approved eCommerce stores on the Shiller platform. Such digital and physical products are featured within the content, making it very easy for the user to shop with a couple of clicks. 

The platform also allows users to token gate content, making content exclusive for holders of specific NFT collections. Shiller also enables tipping, allowing users to send virtual goods to creators, which can be cashed out.

Shiller has already formed partnerships with leading NFT marketplaces including Rarible and Token Traxx, and is building its own self service platform to enable creators to issue “digi passes” to charge for content on the platform.

Shiller's co-founder, American music artist, media personality and entrepreneur Snoop Dogg said “I’m excited to partner with Sam to launch Shiller to the world. This app truly provides a platform for creators to reach their fans in unique ways and monetize their own content. As ya’ll know, I’m always about engaging my fans directly on my own terms and Shiller is perfect for that.”

Otter is transcribing over 1 million spoken words every minute. Now, with Otter AI Chat, OtterPilot provides real-time conversational question and answer support, and generates meeting-specific insight and content.

Otter.ai, the world’s leading tool for meeting transcription, summarization, and collaboration, today announced the launch of Otter AI Chat - collaborative AI intelligence that acts as a meeting participant instantly answering questions, collaborating with meeting participants, and generating content based on meeting data. Teams can also collaborate using Otter AI Chat to message each other and Otter, bringing the smart AI assistant into the meeting discussion.

Capabilities of Otter AI Chat include:

• Get Answers - Team members can ask Otter AI Chat about discussion points or key decisions that were discussed during a meeting or conversation. Otter AI Chat will instantly provide answers from context available within the discussion.
• Collaborate with AI - Within Otter AI Chat, teammates can collaborate with each other and Otter to seek clarification and details without interrupting the flow of the verbal discussion.
• Generate Content - Otter AI Chat can generate meeting-specific content to turn that meeting into action. Using the meeting as an AI language model, Otter AI Chat can dissect the meeting content to instantly deliver action items, summaries, follow-up emails, blog posts, and other content to make team members' lives easier.

“Though ChatGPT has great knowledge based on public data, it can’t answer any questions about your own team meetings. Also, it’s only a 1:1 human-robot chat with no team collaboration," said Sam Liang, CEO and cofounder of Otter.ai. “Meetings are conversations among multiple people and that’s why Otter AI Chat joins the conversation, answering questions, generating content, capturing action items, and communicating with multiple meeting participants live (or after) the meeting. It’s a transformational leap forward that empowers teams to tap into the fullest value of their meetings in a collaborative and AI-intelligent way - right when and where they need it.”

Otter pioneered the use of AI to transcribe meetings and is now transcribing over 1 million spoken words every minute. Now, with the new Otter AI Chat, those meeting notes are the source for real-time AI that generates meeting-specific insight and content. A recent Otter.ai survey** found that over 70% of professionals are already using some form of AI in their work and over 86% believe their work will look much different within a year because of AI tools like Otter AI Chat - which will revolutionize how teams work and collaborate.

Otter AI Chat will roll out to all users over the coming days. As with previous Otter.ai features, data used in Otter AI Chat will not be stored by third parties.

Meltwater, a global leader in media, social and consumer intelligence, today announces new AI-powered product innovations across its suite of solutions that allow customers to save time, unlock deeper insights, and take action.

With this latest release, Meltwater has solidified its leadership in AI innovation, bringing to market two new writing assistants designed to save teams time, and new AI-powered summarization capabilities that surface rich insights to customers without any manual work necessary.

Meltwater’s new AI Assistants leverage the latest technology in generative AI. The first is a PR Assistant which helps PR professionals draft press releases and personalize pitches to journalists in record time. The second is the AI Writing Assistant, powered by the ChatGPT API, which drafts highly engaging social content, saving teams time and increasing social engagement at scale. The Writing Assistant now also features a DALL-E integration, enabling users to complement posts with royalty-free images generated directly in the Meltwater app.

New advancements in AI summaries and analysis include the launch of content summarization which automatically groups thousands of news articles and social shares into a handful of relevant key themes, and spike analysis which provides reasoning behind peaks in mentions without users needing to do so manually. Both of these enable Meltwater customers to easily sift through the noise and focus on the significant changes for their brand that require action immediately.

In Meltwater’s Influencer Marketing solution, Klear, the new Visual Search dramatically simplifies the process of finding influencers relevant to a company’s goals. Marketing pros can search for creators using natural language to find visual elements in their content like objects, logos and more, enabled by Meltwater’s advanced AI image analysis, an industry-first innovation.

These updates come on the heels of Meltwater’s recent press release highlighting AI-powered product enhancements including Radarly Discovery and Video Analysis along with the first phase of the Engage ChatGPT release.

“We are really excited to be unveiling the next wave of AI-powered product enhancements at Meltwater Summit this week. These are game-changers for how today’s teams work and find value from the Meltwater suite. Our recent innovations are leveraging AI to help our customers save time and unlock deeper insights by simplifying product experiences, flattening learning curves, summarizing data patterns, and generating content,” said Aditya Jami, CTO of Meltwater.

All of these releases are being unveiled live at the Meltwater Summit event in New York on June 21-22 where PR, marketing and consumer intelligence professionals from around the world have gathered for thought-provoking and actionable sessions from the world’s top brands.

Mediaocean, the mission-critical platform for omnichannel advertising, announced a deeper connection with Google for activation within the Flashtalking Social Ads Manager (formerly known as Scope by 4C) alongside Facebook, Instagram, LinkedIn, Pinterest, Snap, Twitter, and TikTok.

Through Flashtalking Social Ads Manager, brands and agencies can use advanced tools and AI to create personalized ad campaigns on the leading global social and mobile platforms. The deeper connection with Google will unlock the full potential of dynamic creative optimization and enable robust campaign management including the ability to:

• Extend brand and performance campaigns to Google as part of the omnichannel media mix
• Automate data feed information such as product pricing, availability, and event line-ups directly into creative content
• Utilize scaled creative and quick iterative versioning across personalized messaging and formats
• Work within an enhanced, simplified workflow across all steps of ad building, campaign activation, measurement, and optimization

Mediaocean’s Mid-Year Advertising Outlook Report revealed the impact of generative AI, social video and creative testing. The partnership with Google for Flashtalking Social Ads Manager builds on these trends and enables marketers to capitalize on emerging opportunities to reach consumers.

"We are thrilled to work more closely with Google and give Flashtalking customers a centralized place to reach new audiences, tapping into absolutely massive scale," said Ben Kartzman, Chief Operating Officer of Mediaocean. "This integration will provide an opportunity for brands to activate on Google within the Flashtalking Social Ads Manager and drive outcomes that grow their businesses."

The announcement follows a number of notable accolades for Mediaocean. The company was named a leader in the 2023 SPARK Matrix for AdTech Platforms and one of the top ten 2023 Ad Age Best Places to Work. Additionally, Flashtalking recently received additional accreditations from the MRC and was named a finalist for the 2023 I-COM Data Creativity Awards.

Prather Brings Over 25 Years of Experience in the Retail Industry from Givenchy, Nine West, and Liz Claiborne Inc. to the AI-Powered Styling Platform

Stylitics, the category leader in AI-powered digital merchandising and styling technology, today announced that it has appointed Juliana Prather as Chief Marketing Officer, effective immediately. Prather will be responsible for developing and executing the company’s global marketing and brand strategies, reporting directly to Stylitics’ Founder and CEO Rohan Deuskar.

“We are thrilled to welcome Juliana to Stylitics,” said Deuskar. “Her experience and leadership as a global marketing leader in the retail industry make her the perfect addition to our company. She understands the importance of the customer experience for retail success and the power of AI-driven retail tech to help retailers scale and drive personalized style inspiration. We look forward to adding her extensive knowledge at Stylitics during this exciting stage of growth.”

Prather brings over 25 years of branding and marketing experience to Stylitics, where she will lead the company’s messaging and growth initiatives including new retail tech SaaS solutions coming this fall. Fluent in three languages, Prather will help lead the next evolution of Stylitics' growth through her deep retail domain knowledge and extensive knowledge of international markets. She has held leadership positions and worked with some of retail’s most well-known fashion brands including Givenchy, Nine West, Superga USA and Liz Claiborne Inc. among others; she most recently served as Chief Marketing Officer at global retail analytics provider EDITED. Juliana also adds an increased company focus on DEI and women's rights by expanding Stylitics' already diverse leadership team. She is passionate about women in retail and women in tech mentor programs which she is excited to expand at Stylitics; she currently serves on the board of the Girl Scouts of Greater New York.

“Stylitics has positioned itself as a leader in retail tech with solutions for customer-first shopping experiences. I am very excited to be a part of the company in this phase of innovation and product expansion,” said Prather. “I am a believer in the company’s mission and ability to transform the shopping experience by supporting retailers with technologies that drive revenue and support their product and brand strategies. The team and leadership at Stylitics are committed to better experiences for retailers and shoppers and I look forward to being a part of this journey.”

Stylitics as the leader in product outfitting and bundling at scale is driving the next wave of retail technology with a breakthrough AI-powered software platform that delivers Inspirational Commerce, where better product presentations in outfits, shoppable visuals, designed rooms and shops create an elevated customer experience and higher revenue. The platform’s core solution recommends outfits and bundles in over 50 billion shopper sessions a year, resulting in an average 23% increase in units per transaction and a 21% increase in average order value for its global brand and retail clients. To date, Stylitics has driven more than $4 billion in incremental revenue for its customers with 200 million plus additional units sold from more than 4,500 brands and retailers.

Announced during CCW Las Vegas, latest quarterly release delivers AI and Generative AI capabilities designed to supercharge agent productivity.

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today unveiled more than 100 new capabilities, including AI and generative AI-powered capabilities, as part of the company’s spring platform release (v. 18.5) during Customer Contact Week (CCW) Las Vegas.

Release 18.5 continues to support Sprinklr’s momentum in the customer service and CCaaS market with more than 110 new capabilities added to the Sprinklr Service Product Suite. Updates include features built with Sprinklr AI+, Sprinklr’s AI-everywhere offering announced last month that unifies proprietary AI from Sprinklr with OpenAI’s generative AI.

“Sprinklr believes that customer service and CCaaS markets are ripe for disruption and customers and brands deserve more. As vendors rush to deliver new AI features, Sprinklr is demonstrating the real-world capabilities possible when AI is built across a unified platform and designed to be both open and scalable,” said Sprinklr Chief Technology Officer, Pavitar Singh. “New Sprinklr AI+ capabilities are helping the largest and most complex enterprises supercharge agent productivity and automate tasks and processes with AI. We are helping our customers transform their contact centers and customer experiences, while preserving the level of governance, compliance, and data privacy that large brands require.”

Starting today at CCW Las Vegas, attendees can visit Booth #10 for a deep dive into new features for the contact center including:

• Generative AI powered bots and more than a dozen new conversational AI features. Users can experience features like dynamic decision trees powered by Generative AI that help speed conversational bot building and implementation significantly. Knowledge base integration with conversational AI connects a brand’s knowledge base to large language models (LLMs) to train conversational AI bots on the information in the knowledge base for more accurate responses. This also allows users to continuously recalibrate and update AI models as the knowledge base evolves.
• The ability to quickly build your Knowledge Base by auto-expanding articles from bullet points, writing assistance, including paraphrasing and text simplification, smart search of articles and auto-translation capabilities.
• AI+ features to help ensure more accurate and quicker Live Chat conversations. Automated generation of chat responses in multiple languages, video call and case summaries, auto-generation of subjects for live chat conversations, and smart composition while customers are typing in the live chat widget all combine to improve customer and agent experience.
• More than 16 AI-powered CCaaS features designed to increase agent productivity. New capabilities include auto summarization of cases, reply assistance, extracting relevant responses from the Knowledge Base, auto dispositions for cases, and more.

What others are saying

• Keith Dawson, Ventana Research: “As a company born in the digital and social world that has introduced new technology to compete with legacy CCaaS providers, Sprinklr is a formidable player in this space and well positioned to help digitally-focused and digital-native enterprises transform their service operations."

• Sheila McGee-Smith, McGee-Smith Analytics: “With its expanding technology and roadmap, combined with an enviable existing customer base, Sprinklr is in a position to disrupt the CCaaS market.”

• Diane Myers, Metrigy: “Hearing from several customers cemented our view of Sprinklr as a CCaaS provider to be taken seriously…Sprinklr should be on the CCaaS short list for any company evaluating new CX platform vendors.”

For more information on how Sprinklr is changing the customer service market, visit - https://www.sprinklr.com/products/customer-service/.

In addition to Sprinklr Service, release 18.5 includes updates across the three other Sprinklr core product suites Sprinklr Insights, Sprinklr Marketing, and Sprinklr Social. With new features available now, Sprinklr users can:

• Sprinklr Insights: Harness Generative AI+ for faster more powerful Insights.
  • Using AI-generated queries themes, CX professionals can enter a simple description of a search topic and automatically generate themes, queries, keywords, hashtags, and phrase suggestions. Users can then refine and launch a search, reducing the time to insights by as much as 90%.
  • On-demand, AI-generated summaries of long-form content (news, blogs, etc.) help users quickly understand content and extract meaningful insights.

• Sprinklr Marketing: Improve productivity and efficiency for paid and organic content.
  • Simplify and accelerate the briefing process using generative AI to create key campaign messages, social media content, and more.
  • Improve the quality of your content and save time by using AI to simplify, reword, translate, fix the spelling/grammar, alter the length, or modify the tone of advertising and marketing content.
  • Produce high-impact advertising content and lower costs using AI-powered features to edit image templates, such as auto-cropping, background removal, auto-color, and automated text resizing.

• Sprinklr Social: Enhance community management, governance, and team productivity.
  • New integrations with WeChat, Amazon Q&A and Microsoft teams help social teams manage communities more effectively and speed up engagement.
  • Scale up governance with share configurations at the user/user group and workspace/workspace group levels for all audience profiles. Unauthorized users will not be able to access any audience profiles (or associated PII data). These profiles can be shared manually and automatically with users using rules or macros.
  • Enhance efficiency with support for multiple translations of names and descriptions for entities such as macros. If the translation for the selected language is unavailable, the default translation will be displayed. Appropriate translation can be provided based on preference.

Freddy, Freshworks’ AI assistant, continues to advance to make generative AI more accessible to employees in support, sales, marketing and IT, making their everyday work easier

Freshworks, today announced Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace. The new predictive and assistive generative AI capabilities embedded within Freshworks solutions and platform go beyond content generation and help support agents, sellers, marketers, IT teams and leaders become more efficient with a revolutionary new way to interact with their business software.

The new Freddy AI enhancements will be demonstrated for the first time at Freshworks’ Q2 ’23 Launch event, adding to the AI upgrades launched in March that have reduced time to complete work tasks in sales, marketing and support by as much as 83%.

"Our goal at Freshworks is to put the power of generative AI in the hands of the Fortune five million, not just the Fortune 500 enterprise,” Girish Mathrubootham, Founder and CEO. “We’ve been helping customers run more efficient businesses with AI for half a decade and know they don't need a billion apps to do so. Every department could benefit from a workplace assistant that maximizes productivity, and that's what Freddy AI can do – for the support agent, sales person, marketer, IT manager, HR professional, developer and more."

The new Freddy AI capabilities leverage Freshworks’ domain expertise in sales, marketing, customer support and IT to deliver artificial intelligence that helps eliminate busy work and makes doing work easier and more delightful. Freddy Copilot offers contextual assistance, offloads repetitive tasks, and maximizes team productivity by enabling developers and employees in support, sales, and marketing to use conversations to get their work done; Freddy Self Service offloads monotonous work to bots to scale support and deliver excellent customer experiences; and Freddy Insights automates the analysis of their daily productivity and provides recommendations to drive greater business impact. Together, Freddy generative AI capabilities help businesses automate, scale, and derive actionable insights from their work.

Freshworks chose to integrate Microsoft Azure OpenAI Service into Freddy AI solutions to ensure the privacy and security of Freshworks customers data. John Montgomery, Corporate Vice President, Azure AI Platform at Microsoft said, “Microsoft and Freshworks are working together to bring the power of generative AI with enterprise-level security and compliance into the workplace for companies of all sizes. We believe in Freshworks’ mission and we’re excited to see how people in customer support, IT, sales and marketing can transform their customer and employee experiences with Microsoft Azure OpenAI.”

Freddy Copilot for a More Efficient Way to Sell, Market, and Develop

Freddy Copilot for support, sales, marketing and developers helps users speed up workflows using conversational prompts to do their jobs within Freshworks products and build new applications to extend them. Beta deployments of Freddy Copilot have been used by 390 companies and reduced effort by as much as 83%. More than 2,500 developers already using Freshworks Developer Platform can now use Freddy Copilot to develop innovative, high-quality, reliable apps faster.

Freddy Self Service for More Personalized Customer & Employee Support at Scale

Freddy Self Service gives companies the tech to deliver personalized automation at scale. This is possible using the Freshworks platform and large language model ("LLM”) for personalized automation that fuels agent productivity. Leveraging large language and account-specific models, Freddy Self Service handles large portions of L0/L1 queries from employees and customers within Freshdesk and Freshservice while delivering personalized responses. This allows customer support and IT personnel to focus on higher value projects and tasks.

“Freshworks has quickly become the center of IQor’s digital customer and employee universe,” said Sergey Kolosovosky, Senior Vice President of Application Development and Solutions at IQor, a U.S. business processing firm with 40,000 employees using Freshworks Freddy AI capabilities. “Using these new AI solutions, we’re excited to equip our customers and employees with the tools they need to enable their daily functions and deepen our engagement with them, allowing us to focus on the key priority, creating happy employees and delighted customers. Having access to great software, supercharged by generative AI, is a game changer for us.”

Freddy Insights for Automated and Actionable Business Leader Intelligence

Freddy Insights helps businesses to streamline operations and drive business growth. Freshworks’ generative AI analyzes customer and employee support data to automatically identify areas for improvement. It also is able to analyze marketing and sales effectiveness and recommends optimizations that can improve performance and increase revenue. Freddy Insights also offers proactive quality management that evaluates support quality, helps find out if staff are delivering on established goals and guides agents to get better with every customer conversation.

“For far too long companies have spent time and energy training humans to understand software. Now with generative AI, products are learning to adapt to how humans think,” said Prakash Ramamurthy, Chief Product Officer at Freshworks. “Freshworks has a unique opportunity to bring greater productivity and proactive insights to businesses of all sizes and help our customers turn generative AI into business momentum.”

Freshworks’ goal is to have Freddy AI solutions unify the strengths of a range of LLMs to optimize business performance and speed deployments. Freshworks will build out proprietary language models and incorporate general purpose LLMs to address customer specific needs.

Zoom extends free signup period for Zoom Scheduler to July 20

Zoom announced general availability for its new Zoom Scheduler tool and the extension of the free signup period. Zoom Scheduler makes finding the perfect meeting time easier by sharing availability for others to conveniently book appointments.

“We heard again and again from our customers that they were looking for a convenient way to book appointments without leaving the Zoom platform,” said Joseph Chong, Head of Product, Solutions, and Industry Marketing, Zoom. “With Zoom Scheduler, they can. Based on positive feedback, we will be offering Zoom Scheduler for free for anyone to try for one more month.”

Zoom is known for simplifying collaboration tools, and its latest product has taken on everyone's least favorite meeting task: aligning calendars. Sharing availability windows back and forth manually takes up valuable time and adds more friction to a workday. Meeting with potential customers or clients often compounds this problem, as external participants lack visibility into one another’s calendars. Zoom Scheduler allows hosts to generate windows of availability that others can use to book appointments. With Zoom Scheduler, users will be able to grow their businesses faster and get more done so they can spend more time on what matters: preparing for the meeting or taking a break.

Get together with Zoom Scheduler

Now generally available, Zoom Scheduler places a meeting on the host’s calendar with a Zoom Meetings link already included, saving both participants time. Hosts can use their preferred calendar: Zoom Scheduler works seamlessly with Zoom Meetings and Zoom Mail and Calendar and integrates with both Google Calendar and Microsoft 365.

Features of Zoom Scheduler include:

• Ability to schedule one-on-one meetings or one-to-many group meetings and specify how many people can attend any available slot.
• Choose recurring availability or custom availability for one-off meetings.
• Generate slots of availability when any or all team members are available.
• Automate and customize email notifications.
• Collect preferred information during the attendee booking process.

Beta customers love how Zoom Scheduler saves time and consolidates meeting scheduling where it makes the most sense: in the middle of the communication platform they know and love.

“Zoom Scheduler offers an easy, no-effort integration with the rest of the Zoom platform,” said Gabe Moronta, Visla. “It has all the features, settings, and capability I need.”

Zoom Scheduler integrates with Zoom Calendar, which has become a resource for meetings both before and after. Zoom Calendar offers a sidebar view alongside the Zoom desktop client, so attendees can maximize their time by seeing if others have joined the meeting yet. After the meeting, shared files live in the Calendar invite for future reference.