The award highlights the innovative approach and utilization of video technologies in expanding the impact of video experiences.

Kaltura, the Video Experience Cloud today announced Salesforce, the global leader in CRM, as the winner of the inaugural Kaltura Visionaries Award. The award recognizes companies that have demonstrated exceptional and visionary use of Kaltura’s platform that has had a measurable and positive impact.

The Kaltura Visionaries Award is focused on the innovative and creative use of Kaltura’s video platform. Criteria included demonstrable impact, user experience improvements, scalability, innovative use of AI in marketing, and overall excellence in video utilization.

“The innovation and drive that we have seen from Salesforce has been unparalleled, as is clearly seen in the excellence of Salesforce+ and their flagship events. Not many other organizations can go from signing with a new technology partner to producing a top tier virtual event in just two and half months,” said Liad Eshkar, EVP Business Development and Partnerships at Kaltura. “Salesforce+ is unique in their approach to move fast, consolidate, and streamline their event technology while also adapting and innovating to new market needs. Salesforce+ stands out from the rest, with its scope, potential, and the appetite for innovation across the Salesforce+ team, to continue pushing the envelope for engaging, entertaining, and impactful digital experiences.”

Salesforce+, a streaming service for business audiences, with compelling live and on-demand content, was selected as exemplary for the creative and effective use of Kaltura’s video platform. Launched in 2021 Salesforce+ is a free streaming service for business – a place to watch live events and original series to help business audiences grow their careers and companies. The team took inspiration from Netflix, Peloton, Nike, and other consumer brands to develop its unique approach, grabbing the attention of millions to drive viewership and combine Salesforce’s strength in events and content.

To build Salesforce+ the team made quick and creative use of Kaltura's feature-rich components including the video player, chat and collaboration tools, broadcast-grade live streaming engine, and leveraged Kaltura’s APIs across both live and on-demand video, including TV casting, timeline scrubbing with previews, searchable transcripts, picture-in-picture, and more. Additionally, Salesforce+ incorporated Kaltura’s AI enrichment services for content repurposing, in alignment with their AI-forward Einstein focus, particularly for events. Salesforce leveraged  Kaltura’s AI in conjunction with Einstein to create automatic summaries and key takeaways for over 300 Dreamforce sessions. Used for the first time at this scale, this will provide new forms of value to attendees and save marketers and event organizers countless hours.

“Salesforce+ is built around the idea of pushing the envelope, from how we engage with business leaders and professionals, to how we empower our viewers to interact with live and on-demand content. With Kaltura, we were able to create new ways to do so,” said Jennifer Sacks, VP Brand Technology & Insights at Salesforce. “We are genuinely honored to be recognized by Kaltura for our visionary way of putting their technologies to work, and are excited towards what is yet to come.”

Beyond innovation, Salesforce+ has leveraged Kaltura to drive enhanced viewing experiences, including 70% more out-of-the-box features. In addition, Salesforce+ utilized Kaltura’s live streaming capabilities to power Dreamforce, its flagship event, including hundreds of thousands of viewers and chat messages offering additional points of engagement for organizers across 4 days.

In honor of this achievement, Kaltura will be making a donation to their environmental partner Dots.eco, for a cause chosen by Salesforce.

Bringing Over 25 Years of Expertise in Advancing IT and Digital Marketing Capabilities for Consumer Health and Wellness Companies

Modere (or the “Company”), a global, clean lifestyle, health & wellness brand of household, and beauty & personal care products, today announced the appointment of Guy Thier as Chief Information Officer (CIO), effective October 30, 2023, to further enhance the Company’s e-commerce and digital transaction platforms.

Mr. Thier boasts an impressive career spanning more than 25 years in IT and digital marketing within the consumer health and wellness sector. His track record is defined by his ability to construct information technology and social marketing strategies to support business growth. Notably, Mr. Their most recently served as Chief Information Officer and interim Global Chief Marketing Officer at Cutera, a leading provider of aesthetic and dermatology solutions, where he built the IT team that underpinned the company’s consumer-focused growth strategy. Prior to Cutera, Mr. Thier held the positions of Chief Information Officer and subsequently added Chief Digital Officer and Chief Operations Officer responsibilities at both Arbonne International, a global leader in personal care, nutrition, beauty and wellness products, and Bally Total Fitness. He played a particularly key role at Arbonne in building a state-of-the-art global e-commerce website as well as robust backend, leading to increased revenue and organizational growth. He holds a B.A. in computer science from Lewis University and an executive MBA from Kellogg School of Management at Northwestern University.

“I am thrilled to join Modere as CIO to continue enhancing its e-commerce and digital capabilities to drive growth,” Mr. Thier said. “At the forefront of providing clean and effective health and wellness products and with many compelling opportunities ahead, Modere is well-positioned to grow its global community, deliver an even better omnichannel experience for customers and take the business to the next level.”

GRAVTY Pulsar™ Recognized For Using Generative AI to Deliver Hyper-personalized Loyalty Programs Autonomously

Loyalty Juggernaut (LJI), the first cloud-native technology platform for loyalty programs and ecosystems, today announced that it has won its 3^rd consecutive 'Best Technology Innovation' award at Global Flight's Loyalty & Awards 2023 conference.

"This award holds remarkable prestige as it is determined by a panel of actual loyalty practitioners and loyalty strategy professionals. Congratulations to the LJI team for completing a winning trifecta. It's a testament to their focus on innovation," said Ravindra Bhagwanani, Managing Director of Global Flight. "Loyalty Juggernaut's Pulsar represents a pioneering approach, harnessing Generative AI to swiftly craft highly personalized and effective loyalty campaigns."

"Loyalty today is a technology-driven business. LJI continues to demonstrate thought leadership and forward-thinking ways in delivering cutting-edge technology innovations to help drive superior customer engagement and simplify the everyday management of loyalty programs," said Pablo Sordo, Chief Strategy Officer at Viva Aerobus.

This marks the third consecutive year LJI has won this prestigious award. Prior awards were for:

• 2021: GRAVTY Visual Rules: the only patented "no-code" rules engine of the loyalty technology industry to empower loyalty professionals to deliver greater personalization.
  
  
• 2022: G-Sense: AI-powered intelligent anomaly detection for real-time monitoring and management of loyalty programs to ensure commercial integrity and operational reliability.  

"We are incredibly proud to receive this distinguished award again," said Shyam Shah, CEO of Loyalty Juggernaut. "I would also like to congratulate the winners in other categories:  Aegean Airlines for Best Marketing Campaign, Etihad Airways for Best Use of Technology, Global Hotel Alliance for Excellence in Management, and Accor/Qantas for Best Loyalty Partnership. We are honored to be featured among such industry giants. Receiving three awards for three unique technology innovations is a tribute to our customers, who we learn from and innovate for."

Sonata Software signed a multi-year contract with GCX to transform their business operations leveraging Cloud, Data and AI technologies

Sonata Software, the leading Modernization Engineering company has announced that it has signed an agreement with Global Cloud Xchange (GCX), a leading network service provider powering global connectivity for new media providers, telecom carriers and enterprises. Sonata's investments in Cloud, Data and Generative AI technologies made Sonata the partner of choice for GCX as they start a multi-year business transformation of GCX's enterprise operations, systems and business intelligence systems.

GCX provides high-bandwidth connectivity and global managed network services including managed ICT, cyber security, and UCaaS solutions, to a range of blue-chip customers inclusive of hyperscalers, telecommunications operators, new media providers and enterprises throughout the world. Its 66,000 km of cables span 46 countries from North America to Asia, with a particularly strong position on the Europe-Asia and Intra-Asia routes.

"Our primary focus in this endeavor is delivering operational excellence to help GCX deliver on its strategic objectives. Our capabilities and investments in Cloud, Data and AI will be at the core to deliver the next leg of transformation for GCX," said Samir Dhir, MD and CEO at Sonata Software.

The announcement today is a foot forward in that direction to enable GCX transform their technology landscape and deliver market-leading experience to their customers.

"Sonata has been a strategic partner. We believe that the continued partnership will help us improve our operations and help invest in improving overall business performance," said Carl Grivner, CEO at GCX.

"Our partnership with Sonata continues to be a significant part of our future roadmap. Sonata continues to be an important partner in making GCX future-ready by providing strategic business and technology transformations," said Brice Evin, CFO at GCX.

Persistent Systems today reported the Company's board-approved audited financial results for the quarter ended September 30, 2023 known.

Consolidated Financials for the Quarter Ended September 30, 2023 : 

*Includes impact of one-time expense to celebrate US$1 billion milestone in Q1FY24

Sandeep Kalra, Chief Executive Officer und Executive Director, Persistent:

“We are pleased to announce another quarter of strong revenue growth, driven by customer confidence in our digital engineering and business modernization capabilities. Our proactive approach and adaptability have enabled us to thrive in this uncertain macroeconomic environment, resulting in our highest-ever total contract value (TCV) of more than $475 million in order intake in Q2FY24.

Our recognition as a Challenger in the 2023 Gartner ^® Magic Quadrant ^™ for Public Cloud IT Transformation Services is the result of our continued focus and investment in deepening our hyperscaler capabilities. We continually strive to deliver excellence and are confident we can build on this success.

I am also very proud to announce that we have won the Golden Peacock Award for Excellence in Corporate Governance 2023. This is a recognition of our unwavering commitment to the highest standards of corporate governance."

Q2 FY24: Customer wins and results

Order intake for the quarter ended September 30 , 2023 was $479.3 million in total contract value (TCV) and $315.9 million in annual contract value (ACV).

Key achievements this quarter include:

Software, high-tech and emerging industries

• Providing product development and customer support services for a cloud-based security platform for a global digital communications company
• Pioneered product development for an order management platform to enable results-based advertising for a leading media technology company
• Established greenfield IT and provided managed services for a private equity-backed spin-off of one of the largest providers of business and financial information services

Banking, financial services and insurance

• Building an InsureTech platform and scaling technology initiatives in data and digital transformation for a leading insurance company
• Providing platform development and support services for the entire data estate of a multinational financial services and asset management company
• Modernizing the identity and access management platform for the entire product portfolio of a large US -based financial software company

Healthcare and Life Sciences 

• Modernizing the cross-domain data roadmap across clinical solutions, enterprise and pharmacy customer support, claims and payments integrity, and revenue cycle management for a pioneering health and wellness company
• Established a LIMS (Laboratory Information Management System) and provided product development services to further develop the existing cancer detection platform for a leading precision oncology company
• Building a cloud-based image archiving and communications platform, including a call center management system, leveraging Persistent's proprietary code interpretation platform to transform patient engagement for a leading radiology company

News in the quarter 

• Persistent introduces generative AI solutions in partnership with Google Cloud 
• Persistent achieves Premier Tier partner status in the AWS Partner Network 
• Persistent makes history with three GUINNESS WORLD RECORDS titles 
• Fortune India : Persistent Push for Growth, with Dr. Anand Deshpande 
• The Times of India : Harnessing the potential of Generative AI - A journey from experimentation to adoption, with Dr. Rajesh Gharpure 
• Kizzi's AI Report: The Transformative Power of AI with Rajasekar Sukumar 

Awards and Recognitions 

• Persistent has been recognized as a Challenger in the 2023 Gartner ^® Magic Quadrant ^™ for Public Cloud IT Transformation Services 
• Persistent won the Golden Peacock Award for Excellence in Corporate Governance for 2023 
• Persistent is listed on the Constellation ShortList™ 2023 in the AI ​​Services: Global category 
• Persistent was recognized as one of the top 15 engineering service providers in Everest Group's 2023 PEAK Matrix Engineering Services (ES) Service Provider of the Year™ Awards 

The solution enables faster payment processing with the cloud-based platform

Today Silverflow, the leading cloud-based payment processing platform, announces an exciting partnership with Transaction Services (TRX) to provide current and new clients with more capabilities to enhance the management of customer payments. The Silverflow cloud-based acquirer processing platform enables even greater efficiency in payment solutions for acquirers, merchants, and customers.

Scott Martin, CEO of Transaction Services says, "By partnering with Silverflow, our customers will enjoy quicker implementations and integrations, even greater data insights, and expanded global processing capabilities. Most importantly, we share a mutual commitment to best-in-class customer service and support."

"With the announcement of our expansion into the US market earlier this year, we are thrilled to be partnering with TRX to help US merchants gain more control of their payments." Says Anne Willem De Vries, CEO and Co-Founder of Silverflow. "From advanced functionality like push-to-cards payments to easy reconciliation and insights into interchange and scheme fees, Silverflow can help TRX offer the most innovative payment solutions on the market in the US."

Silverflow's innovative platform harnesses the power of AWS cloud infrastructure, empowering businesses to effortlessly expand their global presence. Our technology simplifies the process of launching new acquiring territories, providing easy access to worldwide transaction processing on a single API. TRX, in collaboration with a leading US-acquiring bank, will utilize Silverflow's easy-to-use API to power the full range of TRX's merchants from card-not-present to card-present, including POS, softPOS, and mobile POS.

Enghouse Interactive, a leading provider of mission critical enterprise technologies, today announced an expansion of its partnership with Intertec Systems. This collaboration is set to offer a comprehensive suite of state-of-the-art video collaboration, enterprise video management contact center and fleet management transportation solutions to the Middle Eastern market.

"This partnership embodies our commitment to globally expanding our channel program," said Vince Mifsud, President of Enghouse Systems. "By joining forces with Intertec Systems, we are expanding our technologies into the Middle East market through a partner that has the local presence and required know-how to succeed in this region."

Enghouse will provide Intertec Systems with an expansive range of enterprise solutions for a broad range of industry sectors such as health care, BFSI, government, retail and the courts. These solutions are centered around specific workflows, driving efficiency and productivity to new heights. They are already deployed in supreme courts, leading health care organizations in the U.S. and transportation systems in major metropolitan areas around the world.

"Our collaboration with Enghouse is a testament to our shared vision of empowering businesses in the Middle East," said Naresh Kothari, MD of Intertec Systems. "Together, we aim to deliver unparalleled video collaboration experiences that drive growth and transformation."

Key Aspects of the Enghouse-Intertec Partnership

1. Customized Solutions for Varied Industries: Enghouse's collaboration with Intertec will focus our video collaboration tools, catering to the distinct demands and challenges of sectors like health care, BFSI, government, retail and courts.
   
   
2. Cloud Conferencing & Unified Meeting Rooms: Customers will benefit from the Enghouse cloud conferencing platform and integrated meeting room systems, ensuring a smooth and engaging virtual meeting experience.
   
   
3. Innovation at its Best: The partnership is committed to providing customers with groundbreaking ways to connect and streamline their business processes.
   
   
4. Choice-Flexible Deployment: Clients can opt for on-premises, cloud-based, or hybrid setups, ensuring their video collaboration tools are in sync with their specific infrastructure and operational needs.

The Consulate General of Canada in Dubai is pleased with the global success of Enghouse, a Canadian company. Consulate officials pointed to today's announcement as a strong example of Canadian innovation and R&D creating enterprise software products and strategically coupling them with regional expert partners like Intertec Systems. "It's encouraging to see that Enghouse has invested and expanded its presence in the UAE – a critical, high growth and forward-thinking technology market, and an important partner for Canada," said Tracy Reynolds, Consul General of Canada in Dubai.

• New report, commissioned by Airties, shows the global acceleration of FTTH, the growing need to focus on latency, and the importance of deploying in-home Smart Wi-Fi to enhance QoE

In advance of the 2023 Network X Conference, Airties, a global leader of managed Wi-Fi solutions for broadband service providers, today released a newly commissioned whitepaper from Omdia titled "Ensuring Consistent Home Wi-Fi QoE is Critical to Broadband Success." The paper, written by Michael Philpott, Omdia Research Director, Service Provider–Consumer, highlights the global acceleration of ultra-high-speed Internet, the growing need for operators to focus on latency, and the importance of deploying in-home Smart Wi-Fi to enhance Quality of Experience (QoE) for subscribers.

According to this new Omdia report, more than 40% of households worldwide will have FTTH connectivity by 2027, and even more in advanced countries. The move to more advanced broadband access technologies is enabling ever-faster broadband speeds, with a 500% increase in the average speed over the past five years, and a further 200% increase expected across all regions in the next five years. But speed alone will no longer be a competitive advantage for broadband operators. The report notes that in the future more and more applications will be interactive in nature, relying as much on low latency as speed, and operators need the right software management tools to identify applications and optimize users' Wi-Fi performance to avoid the bottleneck simply moving to the in-home network.

"As service providers continue their push towards full-fiber networks and gigabit broadband services, the ability to provide high-speed, low-latency and highly consistent Wi-Fi connectivity to every device and every corner of the home becomes a vital part of the end-to-end broadband strategy," said Michael Philpott, Omdia Research Director, Service Provider–Consumer. "Not doing so quickly leads to customer dissatisfaction, which in turn leads to increased operational costs and customer churn. This report discusses the importance of deploying Smart Wi-Fi with enhanced capabilities to address latency, application prioritization, and continually optimize home Wi-Fi performance."

"Demands placed upon today's home Wi-Fi networks have never been higher," said Metin Taskin, Co-CEO and founder of Airties. "For today's intensive usage, especially with applications like high-definition video conferencing, cloud-based gaming, and AR/VR, broadband operators need ways to proactively manage the application experience across every connected device in the home. This new report from Omdia addresses key considerations around latency and QoE, and we're pleased to help make it available to broadband service providers around the globe."

Managed Wi-Fi is Critical for QoE

Based on Omdia's research with leading broadband service providers, the new report highlights that a lack of home Wi-Fi investment can lead to the following: 

• An increase in customer support calls, with up to 60% of all broadband service calls relating to Wi-Fi;
• Increased operational costs due to the complexity of pin-pointing causes of home Wi-Fi issues, pushing up costs to $30 per customer care call, with 10%–15% of customers needing more than a single call to resolve the issue;
• Additional inefficiency and unnecessary costs because 80% of routers that are returned as faulty are found to have no physical defect, or no fault found (NFF);
• A reduction of Net Promotor Scores (NPS) by up to -40 points by not being able to resolve a customer's Wi-Fi issues promptly; and
• Unreported discontent, as up to 50–60% of subscribers with Wi-Fi related issues do not report the problem. Such customers typically have a lower NPS of up to -20 points, making a bad Wi-Fi user experience a growing driver of broadband customer churn.

Data from this new report demonstrates the critical need for broadband service providers to deploy Smart Wi-Fi software that can monitor, predict, and solve performance issues. Operators interested in reading more about how Smart Wi-Fi can be used for monetization and differentiation are also encouraged to read a prior Omdia report titled: "Marketing Smart Wi-Fi: The Key to Broadband Differentiation."

The Importance of Low Latency

The new report, "Ensuring Consistent Home Wi-Fi QoE is Critical to Broadband Success", notes that the next generation of Internet applications will also be far more interactive, where low latency and network consistency will be crucial to the overall experience. For example, the report gives use cases such as for cloud gaming, where a consistent level of low network latency is more important than speed. For XR applications, the report notes that ultra-high fast speeds and ultra-low latency are equally important. If such services are to be delivered with sufficient quality of experience, it is essential that operators, as they develop their next-generation optical fiber networks, ensure they are capable of multi-gigabit access speeds, but also low levels of latency and jitter, efficiently providing the required reliability and consistency. 

The report states that service providers must invest in advanced Wi-Fi technology, like that provided by Airties, if the home network is not to become the new bottleneck to the delivery of high-quality broadband services and applications. Recently, for example, Airties announced an integration with Domos that aims to provide enhanced latency measurement at the device and application level as a capability of Airties Cloud.

Another key finding of the report is the importance for broadband operators to deploy a common Smart Wi-Fi platform to all households, regardless of hardware or chipsets deployed, to monitor and manage the quality of service experienced by all customers. Utilizing the data collected, cloud analytic tools can then also help in creating more efficient hardware deployment strategies, effectively target broadband marketing campaigns, and optimize QoE per household.

Airties at Network X and Wireless Global Congress EMEA

Airties will exhibit at Network X in stand C22 from October 24-26 in Paris. In addition, at Wireless Global Congress EMEA, Airties' Co-CEO and founder, Metin Taskin, will speak on an executive session titled: "How Next-Gen Wi-Fi will Transform the Smart Home" on Wednesday, October 25 from 4:35pm-5:10pm. Airties' Head of Research, Sarper Gokturk, will speak on the panel: "Operators: Optimizing Network Deployment and Management to Deliver the Best Wi-Fi Experience" on Thursday, October 26 from 10:15-10:45am.

Airties has been recognized with many prestigious industry awards for its innovative work serving broadband operators, including: "Best Home Wi-Fi Solution Award" from Broadband World Forum; "Best Wi-Fi Service Provider Solution" and "Best Home Wi-Fi Product" awards from Wi-Fi NOW; "Best-In Home Wi-Fi Network" award from Wireless Broadband Alliance; "Best Broadband Customer Experience" from Cable & Satellite International; and many others.