Bluescape to premiere innovations on November 17 at the Henry Stewart Creative Operations Los Angeles 2023 event

PerformLine's 2023 Complaint Risk Signal Report provides insights for financial institutions on potential compliance risks based on analyses of submitted customer complaints to the Consumer Financial Protection Bureau.

PerformLine, the industry leader in omni-channel marketing compliance technology, today announced the release of the 8th edition of its Complaint Risk Signal Report. The report provides an analysis of consumer complaints submitted to the Consumer Financial Protection Bureau (CFPB) to surface observations and insights that help financial institutions proactively shape their compliance programs.

Simplify Content Management with Newgen + Duck Creek

Newgen Software, a global provider of a digital transformation platform, NewgenONE, announced today that it has partnered with Duck Creek Technologies, the intelligent solutions provider defining the future of property and casualty (P&C) and general insurance, to offer insurers a platform that helps connect front-office, middle-office, and back-office for seamless flow of information, accelerates application development, and streamlines end-to-end customer journey. The integration between NewgenONE OmniDocs Contextual Content Services platform and Duck Creek Policy gives insurers the ability to get a 360-degree view of all the content related to customers, processes, and policies.

"We believe our innovative solutions are changing the game in the content services space and revolutionizing the way businesses manage content. To us, the recent recognition by Forrester as a Leader in The Forrester Wave™: Content Platforms, Q1 2023, validates our efforts in providing the best-in-class Enterprise Content Management (ECM) platform to customers," said Rajvinder Kohli, SVP, at Newgen Software. "Through this partnership, Newgen and Duck Creek can help insurers revolutionize their conventional processes, empowering them to embrace a more customer-focused, digitally-driven, value-centric, and streamlined approach."

The Anywhere Enabled Integration of NewgenONE OmniDocs Contextual Content Services platform – available on Duck Creek's Content Exchange – seamlessly integrates with Duck Creek Policy to offer a powerful search engine and filters, enabling insurers to quickly access large documents, including recorded videos and high-definition images. Furthermore, the platform enables content lifecycle management, secure archival, and real-time collaboration for quicker decision-making and improved policy worker's productivity.

"Integrating content services into Duck Creek's full-suite is an important value-add for insurers eager to simplify the complexity of document management and forms creation with a core system," said Robert Fletcher, Sr. Partner Manager, Duck Creek Technologies. "Our integration and partnership with Newgen provides the Customer Communications Management (CCM) and ECM capabilities needed in one single solution. We are excited to go to market with this global partnership, especially in North America, Europe, the Middle East and Africa (EMEA), and an emerging market such as India, where Duck Creek is further deepening its presence."

MJV Technology & Innovation is sponsoring this year's InsureTech (ITC) conference in Las Vegas. ITC is the world's largest gathering for insurance innovation and brings together the industry's top leaders, investors and entrepreneurs. The conference is taking place on October 31 - November 2, 2023 at Mandalay Bay. MJV's team will be located at Booth 3207 at level 1.

"We are excited to be joining ITC Vegas as a sponsor," said MJV CEO Mauricio Vianna. "The insurance industry is at the forefront of exciting innovative shifts and MJV is proud to be a part of enabling that through our digital and big data capabilities."

MJV has created a personalized Curatorship & Insights offer for ITC Vegas. This opportunity is designed for companies looking to stay on the cutting edge of innovation, seeking inspiration, and staying connected with relevant industry trends.MJV will curate the most significant content for your business, capture insights from the event, and deliver strategic material.

MJV Innovation serves leading insurance companies in areas including innovation, business transformation and analytics. Clients include Liberty Mutual, Aegon, Mapfre, and Zurich Insurance Group.

MJV also hosts an online Insurance Hub, a digital platform for resources on the latest trends and practices in the insurance industry.

Unit21, a leading provider in risk and compliance solutions, today announced the launch of Real-Time Monitoring at Money20/20 to transform the landscape of risk management.

Empowering Swift, Comprehensive Fraud Mitigation

Unit21’s Real-Time Monitoring solution is a game-changer for financial institutions utilizing real-time payment rails (such as FedNow, RTP, Zelle and others) with low latency constraints. With Real-Time Monitoring, fraud prevention teams gain unprecedented capabilities to monitor real-time transactions which allows for proactive fraud prevention, resulting in significant reductions in fraud-related losses.

The key benefits of Real-Time Monitoring include:

• Real-Time Monitoring provides a holistic view of transactions, enabling thorough evaluation to identify potential fraud.
• Block suspicious transactions in sub-seconds, stopping potential fraud in real time.
• Provide a better seamless customer experience by reducing the risk of flagging legitimate transactions as fraudulent by whitelisting trusted customers.

“As the industry and payment landscape becomes more real-time, the solutions companies have traditionally used have not evolved fast enough. With Real-Time Monitoring, companies can be confident that they have the controls to mitigate real-time risk,” said Ian Macallister, Chief Operating Officer of Unit21.

“Real Time Monitoring is awesome because it helps limit human interactions. Right now, our departments are manually reviewing transactions so when we automate the decision tree, it will free up our time to focus on riskier transactions and entities,” said Luz Mabel del Valle, Chief Risk Officer at FV Bank.

Unit21 is committed to delivering industry-leading solutions that streamline risk management, empower fraud prevention and AML compliance teams with tools that adapt to the dynamic landscape of financial crime prevention. With Real-Time Monitoring, Unit21 continues to lead the change in redefining how organizations approach risk and compliance.

Among the Most Exceptional Entrepreneurs at 2023 Builders and Innovators Summit

Goldman Sachs recognized CEO of 6sense, Jason Zintak, as one of the Most Exceptional Entrepreneurs of 2023 at its Builders and Innovators Summit in Healdsburg, California.

Goldman Sachs selected Zintak from multiple industries to be honored at the two-day event. Since Zintak joined 6sense in 2017, the company has grown astronomically by every measure: employee, customer, net revenue retention, and revenue growth. With a reputation for making smart moves, prioritizing people, and creating a culture of innovation, Zintak leads the company towards its mission to revolutionize the way B2B organizations create, manage and convert pipeline to revenue.

“To be recognized for entrepreneurship by Goldman Sachs is an incredible honor,” said Jason Zintak, 6sense CEO. “This recognition reflects the strength and passion of our team and our commitment to a growth mindset which fosters ongoing learning, curiosity and innovation. Our collective entrepreneurial spirit at 6sense started with our founders and leaders and continues today across the organization as a defining element of our success in delivering real value to our customers.”

“We’re delighted to recognize Jason Zintak as one of the most exceptional entrepreneurs of 2023,” said David Solomon, Chairman and CEO of Goldman Sachs. “Like everyone in this year’s class, Jason has been a visionary in their field, pushing forward innovation and redefining markets. We are excited to harness Goldman’s convening power to bring together these dynamic leaders and hear their insights.”

Ooma, Inc., a smart communications platform for businesses and consumers, today announced that it has acquired 2600Hz, Inc., a leader in modern and flexible business communications applications targeted at resellers and carriers, for approximately $33 million in cash, subject to customary purchase price adjustments. 2600Hz is expected to add approximately $7 million in annual recurring revenue to Ooma.

The transaction was completed on October 20, 2023. The purchase price was partially funded by a new $30 million revolving line of credit facility with Citizens Bank, N.A. Additionally, following the closing, certain former 2600Hz employees who join Ooma will be granted equity awards under Ooma's 2015 Equity Incentive Plan, subject to vesting conditions.

2600Hz has a global customer base leveraging Kazoo, its open-source communications solution, and a suite of proprietary applications through open APIs to provide Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), Call Center as a Service (CCaaS) and AI tools and applications. With the transaction, Ooma takes over the direction and development of 2600Hz’s technology road map and will complement the 2600Hz offerings with Ooma’s proprietary intellectual property to create more powerful, scalable and open communications solutions for the industry.

As a proponent and user of 2600Hz open-source applications for more than ten years, Ooma has extensively integrated its intellectual property with 2600Hz. The acquisition advances Ooma’s integrated business service through the addition of Call Center, CPaaS and AI capabilities. It will also expand Ooma’s customer base to include service providers and resellers utilizing 2600Hz for their bespoke offerings. For 2600Hz, the acquisition will strengthen its solution by leveraging Ooma’s low-cost telecom infrastructure and scale, as well as its mobile, web, desktop and other applications.

“We’re delighted to welcome 2600Hz into the Ooma portfolio of business solutions,” said Eric Stang, chief executive officer of Ooma. “This acquisition is complementary to our strategy to extend our leadership in serving business customers, both directly and now through other service providers, and it is expected to accelerate overall growth of Ooma and the reach of our solutions. We are excited to bring Ooma’s unique engineering expertise to better serve 2600Hz’s customers worldwide.”

Orrick, Herrington & Sutcliffe LLP acted as legal advisor to Ooma, and Beyers Costin Simon PC acted as legal advisor to 2600Hz.

HCLSoftware, a global leader in enterprise software solutions, announced the release of HCL Universal Orchestrator, a cloud-native process platform designed to expand automation with limitless scenarios. It enables the orchestration of the universe of automations with a low-code approach for workflows design, enhanced visibility, seamless orchestration across hybrid systems, and robust rule engines.

"Organizations engaged in an end-to-end digital transformation need automation to increase efficiency and accuracy and reduce costs," said Luca Landi, Vice President and General Manager, Automation Orchestration, HCLSoftware. "But with the ever-changing landscape of automation technology, businesses have realized they need reliable orchestration to automate their entire processes rather than just limited tasks or workflows."

Many analysts' predictions point to the need for an orchestrated set of technologies, tools, and platforms to automate as many IT (Information Technology) and business processes as possible. Many call this phenomenon "hyperautomation." A strong hyperautomation platform will not only yield improved accuracy, efficiency, and innovation, but also will seamlessly integrate people with technology.

Features of HCL Universal Orchestrator

• Seamlessly span across hybrid and multi-cloud infrastructures
• Ensure high scalability and swift workflow execution for calendar-based and event driven, business, IT and human-in-the-loop tasks
• Support serverless orchestration for cloud applications
• Enable data exchange between tasks
• Empower business users with self-service automation

Integrated within other offerings under the HCL Automation Orchestration suite of prodcucts, HCL Universal Orchestrator is a holistic solution for end-to-end business requirements.