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SocialClimb Partners with Arbor Associates to Revolutionize CAHPS Survey Submission and Reporting

SocialClimb Partners with Arbor Associates to Revolutionize CAHPS Survey Submission and Reporting

marketing 3 Oct 2023

SocialClimb, the leading platform in healthcare marketing, is thrilled to announce its strategic partnership with Arbor Associates, specialists in government-mandated data analysis and survey management. This collaboration uniquely positions SocialClimb to not only facilitate the submission of CAHPS (Consumer Assessment of Healthcare Providers and Systems) surveys but also to seamlessly integrate comprehensive reporting into their state-of-the-art healthcare marketing platform.

"We've always been at the forefront of innovating and improving healthcare marketing solutions," says Ty Allen, CEO of SocialClimb. "Our collaboration with Arbor Associates takes us a step closer to providing an all-in-one platform for our clients. This partnership underlines our commitment to offer the best services while ensuring the voice of patients is accurately captured and represented."

The integration of CAHPS survey collection and submission into SocialClimb's offerings is a testament to the platform's adaptability and the company's dedication to serving healthcare providers. Using SocialClimb's robust reporting, healthcare professionals can now get a clearer picture of all patient feedback in one place with CAHPS, PROs, NPS, and Patient Satisfaction Surveys, which enables improvement in the quality of care and enables the use of this data in their marketing efforts.

Kevin Cranick, a representative from Arbor Associates, expressed excitement about the partnership. "Arbor Associates has always believed in leveraging data to improve patient experience and healthcare outcomes. Partnering with a forward-thinking company like SocialClimb allows us to amplify this mission, ensuring healthcare providers have the tools and insights they need to thrive in today's digital landscape."

This partnership allows SocialClimb customers to enjoy simplified data integration solutions to their practice management systems as well as consistent and compliant data collection and submission per the CMS mandates. Taking on the burden for all types of patient feedback collection and reporting in a single platform frees up SocialClimb's healthcare customers to focus on providing the best care possible.

Aryn Releases New Open Source Conversational Search Stack

Aryn Releases New Open Source Conversational Search Stack

technology 3 Oct 2023

Aryn released a new open source conversational search stack for unstructured enterprise data such as documents, presentations, and internal websites. This stack makes it easy for developers to build applications such as question-answering over knowledge bases, chatbots for customer support or documentation, and research and discovery platforms across internal datasets. With conversational search, users can ask natural language questions on large datasets, get high-quality answers, and submit follow-up questions in the context of the interaction. Aryn's stack is an integrated one-stop shop from data ingestion to conversational APIs, enabling developers to easily build conversational search applications and deploy them to production in days instead of months. It includes OpenSearch, a popular enterprise-grade search engine used by tens of thousands of developers. Aryn adds conversational capabilities to OpenSearch that use generative AI to capture query semantics and synthesize responses from the most relevant sections of the dataset. These generative AI models need high quality data to produce high quality answers. To enable this, Aryn released Sycamore, a new scalable semantic data preparation system purpose-built for search. As part of the stack, Sycamore uses generative AI to clean, enrich, and capture the meaning of data to enable high quality answers. Aryn's conversational search stack is 100% open source (Apache License v2.0), which gives developers the freedom to customize and build without "vendor lock-in."

With the recent advances in generative AI, enterprises across industry verticals see the potential to unlock the value of their unstructured data through conversational applications. Unfortunately, developers at these companies struggle to build high-quality conversational search apps. They often start with large language models (LLMs), a type of generative AI, which have a remarkable ability to process and generate natural language. However, most LLMs are trained only on public data, and therefore cannot answer questions from private data. They are also notorious for hallucinating incorrect answers. Training these models on private data is expensive and infeasible for many companies. It requires unique expertise, massive amounts of training data, costly hardware, and frequent retraining. Instead of model training, developers can use a technique called retrieval-augmented generation (RAG) to extend LLMs to cover private datasets. The RAG architecture retrieves relevant sections of private data and feeds them to an LLM to constrain the response and generate high-quality answers. Today, RAG requires assembling and scaling complex pipelines of disparate components – from generative AI toolkits to vector databases - that are in their infancy, lack enterprise features like security, and are hard to maintain. Also, generative AI answer quality is only as good as the data it is fed. For example, stale, dirty, or raw data will return subpar results. While developers can use proprietary conversational search solutions, such solutions lack flexibility and lock in customers. These developers want an open source stack that they can use to build high-quality conversational apps.

Aryn's open source conversational search stack is an integrated one-stop shop that developers can use to easily build conversational applications on unstructured enterprise data and quickly scale them to production. The stack consists of three main components: semantic data preparation with Sycamore, semantic search with OpenSearch, and conversational capabilities in OpenSearch. Generative AI augments each of these components, leading to higher quality answers and ease of use. Developers can easily choose and experiment with different generative AI models and customize their prompts, without needing to become experts in AI and search.

Aryn created and open sourced Sycamore, a robust and scalable semantic data preparation system for unlocking the meaning of unstructured data and preparing it for search. It provides a high-level API to construct Python-native data pipelines with operations such as data cleaning, information extraction, enrichment, summarization, and generation of vector embeddings that encapsulate the semantics of data. Sycamore uses generative AI to make these operations simple and effective. Additionally, Sycamore is a data parallel system, so developers can seamlessly scale data processing and quickly load vector embeddings into OpenSearch.

Aryn's stack includes OpenSearch for information retrieval on private data. OpenSearch is a popular search engine with a robust set of features, enterprise-grade security, and a growing open source community. Today, thousands of enterprise customers such as Goldman Sachs, Pinterest, and Zoom use OpenSearch. Aryn added support for conversation memory and APIs in OpenSearch v2.10, so that developers can build conversational apps without needing to stitch together and manage third-party tools and libraries. This functionality makes it easy for applications to orchestrate interactions with LLMs, store the history, and use it as context for future interactions. Powering these conversational features is OpenSearch's rich set of enterprise-grade functionality needed to build robust search applications. The OpenSearch engine includes a vector database and term-indexing functionality to implement multiple search techniques for better relevance. Additionally, OpenSearch is battle-tested and includes enterprise-grade security, scalability, monitoring, and availability. Developers can get applications to production faster with this underlying tried-and-true search platform.

Aryn's conversational search stack is 100% open source under the Apache v2.0 license, which makes it easy to customize when required and avoids vendor lock-in. "Over 90% of unstructured enterprise data is untapped because companies don't have simple tools to process and query that data in natural language and get high quality results," said Mehul Shah, Co-founder and CEO of Aryn. "Many companies invest significant engineering effort or pay for expensive consultants to build and tune platforms for data preparation and search. Even after all that effort, these platforms often return poor quality results and cannot handle natural language questions. With Aryn's conversational search stack, developers can easily build chat-style interfaces for their enterprise data. Aryn simplifies data preparation, search, and generative AI, enabling developers to build search applications with high-quality answers and to get to production faster for their customers."

"Businesses choose OpenSearch because it is a secure, high-quality, open source search and analytics suite with a rich roadmap of new and innovative functionality. The OpenSearch community is excited about how generative AI and vector search is enabling better answer quality and natural language conversations with data," said Mukul Karnik, General Manager of OpenSearch at Amazon Web Services (AWS). "We are thrilled that Aryn has contributed conversational search and conversational memory functionality to help users to search their unstructured data using natural language and build generative AI chat experiences. Furthermore, we are excited to see how the community uses Sycamore for data preparation and enrichment of unstructured data for conversational search applications."

Fixie is a platform for building conversational AI Sidekicks that are designed to answer questions, undertake action, and live directly alongside your application. "Many of our customers need their Sidekicks to provide high-quality answers for questions on their data," said Matt Welsh, Chief Architect and Co-Founder of Fixie. "To provide this capability, we're partnering with Aryn. Aryn's stack gives us a one-stop shop for building question-answering over knowledge bases for our customers' unstructured datasets, along with well-integrated components for all aspects of natural language search. This makes it easy for us to get started and implement conversational search in our service."

Aryn's mission is to answer questions from all of your data. To achieve this, Aryn is bringing generative AI to OpenSearch. Also, the company is dedicated to growing and expanding the OpenSearch open source community. Aryn is comprised of data and cloud experts from AWS and Google Cloud with a track record of building and scaling big data cloud services. They have a $7.5M seed investment from Factory HQ, 8VC, Lip-Bu Tan, Amarjit Gill, and other notable angels and advisors.

AHvos Introduces Next-Generation Private AI Solutions in Partnership with Trinsic Technologies

AHvos Introduces Next-Generation Private AI Solutions in Partnership with Trinsic Technologies

artificial intelligence 3 Oct 2023

AHvos does not run on a large language model, outperforms traditional AIs

AHvos, an innovator in enterprise-level, highly scalable AI solutions tailorable for data-heavy businesses, proudly announces the launch of its cutting-edge platform and three initial offerings. In a strategic partnership, Trinsic Technologies, an industry technology services and cloud hosting company, will provide exclusive cloud hosting for AHvos' state-of-the-art private AI engines, enabling businesses to affordably preside over their own dedicated AI engines powered by their own data.

AHvos' proprietary Contextually Responsive Intelligence (CRI) technology does not use a large language model (LLM) or a heavy-laden neural network model. It can act upon data and produce results without storing data. AHvos matches, or in some cases, substantially outperforms, market-leading AIs that rely on LLMs.

Additionally, AHvos' CRI uses a fraction of the data and resources typically associated with complex neural networks, such as supercomputers, large amounts of labeled training datasets and long training times. This powerful yet eco-friendly technology allows organizations to have their own, dedicated AI.

CRI is not only a safer AI, but is also a more cost-effective AI. Businesses now have access to fast, near-real-time AI services that prioritize privacy and proprietary content.

The AHvos launch includes three initial solutions tailored to individual organizational needs:

  • Data Crucible: A solution for identifying and correcting inaccurate dataset labels, reducing model bias.
  • MITA suite of Message Impact Transformation (MIT) services that leverage AHvos' CRI technology for unparalleled AI-driven data analysis.
  • Impact Insights: A suite of services that delve deep into unstructured content, surpassing the capabilities of traditional sentiment analysis tools.

With AHvos' private AI engines, AHvos avoids built-in biases and potential copyright infringement issues found in AI models trained with open web content. AHvos' technology replaces traditional point-in-time machine learning (ML) training with continual, near-real-time machine educating (ME).  Furthermore, AHvos AI engines interact with the customer's data without actually storing the data in memory, therefore avoiding data privacy and compliance issues.

"AHvos is not just about technology; it's about revolutionizing the way enterprise organizations and SMBs harness the power of AI. Our solutions are designed to give businesses a clear competitive edge, ensuring they're not just in the game, but leading it," remarked Kevin Killens, CEO of AHvos and a pioneering force in artificial intelligence solutions.

Trinsic Technologies, with its rich history of providing technology and private cloud hosting services since 2005, is the perfect partner for this venture and aligns seamlessly with AHvos' mission.

"Partnering with AHvos was a natural fit. Trinsic's philosophy concerning AI and technology built by humans for humans aligns perfectly with AHvos' mission of providing dedicated AI to data-heavy businesses. Together, we're breaking down barriers and ensuring that all businesses have access to top-tier AI solutions," added Art Powell, CEO of Trinsic Technologies. "It's about leveling the playing field and giving these businesses the tools they need to thrive in an AI-driven world."

Resistant AI partners with Instabase to offer customers document fraud detection

Resistant AI partners with Instabase to offer customers document fraud detection

security 3 Oct 2023

Resistant AI, the AI- and machine learning-powered financial crime prevention specialists, today announced that it has partnered with unstructured data automation platform Instabase. The partnership offers financial services organizations Resistant AI's Document Forensics to authenticate digital KYC documents submitted through Instabase's AI Hub platform which processes vast amounts of unstructured data to automate end-to-end workflows.

Combatting online criminals requires progressively more powerful technology as fraudsters apply more sophisticated techniques, and the rise of artificial intelligence has only increased the number of tools in a criminal's arsenal. In an analysis of over 25 million digital documents in the last six months, Resistant AI found that 8% of pay stubs, 10% of bank statements, and 7% of utility bills show signs of manipulation. This new partnership between leading AI SaaS providers, Resistant AI and Instabase, addresses the increasing demand for improved safety measures in fraud-prone document processing workflows, including identifying and preventing new money mule accounts being opened in relation to peer-to-peer (P2P) fraud, resulting in enhanced risk-management and customer experience.

Martin Rehak, CEO and Founder of Resistant AI says, 'We are proud to work with Instabase to offer a solution that enables customers to automate workflows while safeguarding against fraud. Customers can feel secure knowing that they are using best-in-class technologies, from two companies that are committed to working together and integrating their product to address document fraud from end-to-end.'

Joe Ramieri, VP of GTM of Instabase says, 'Given the ethos of innovation that both Resistant AI and Instabase have built on, our customers can now leverage an additional layer of protection by validating document authenticity, and be armed with the right integrated toolkit to stay ahead of the rapidly evolving financial crime landscape.'

ContentEngine (CE) ResearchHub Accelerates Research Report Acquisition with AI Automation and the power of Amazon Marketplace

ContentEngine (CE) ResearchHub Accelerates Research Report Acquisition with AI Automation and the power of Amazon Marketplace

artificial intelligence 3 Oct 2023

ContentEngine (CE), industry leader in market research report aggregation, is pleased to announce AI Automation to take the heavy lifting out of the research report acquisition process. CE works with the world's largest producers of market research across the globe and across industry categories to curate and aggregate best-in-class and hard-to-locate reports in one easy-to-access step through CE ResearchHub.

Researchers can now access reports on consumer goods, biotechnology, cyber security, electronics, healthcare, information technology, infrastructure, pharmaceuticals, telecommunication, and more through our expert teams and the power of AI to pinpoint the most significant reporting in the world today. 

The use of AI technologies and Amazon Marketplace allows CE ResearchHub to serve researchers efficiently and effectively. No need for long-term database subscriptions or a lengthy research process. Just enter your request and reports from around the world can be yours within minutes.

CE ResearchHub provides a one-stop shop to power your research and information intelligence. Secure the market research you need through CE ResearchHub available on Amazon Marketplace.

A new creator brand emerges; Curios wins trademark protection for

A new creator brand emerges; Curios wins trademark protection for "Curios" and "Key to the Metaverse", acquires domain "cur.io"

collaboration 3 Oct 2023

Curios, a leading innovator in the digital content creation and sharing space, is thrilled to announce that it has been awarded the coveted trademark rights for both "Curios" and "Key to the Metaverse" by the United States Patent and Trademark Office(USPTO). This achievement solidifies Curios' brand identity and strengthens its position in the competitive landscape of Web3 and online content platforms.

The granting of these trademark rights underscores the company's commitment to its unique platform, which empowers creators to share their passions and talents with the world. Curios, Inc. has consistently provided a dynamic and engaging environment for creators and their audiences, and this trademark recognition reinforces the distinctiveness of their brand.

In addition to securing the trademark rights, Curios is pleased to announce the acquisition of the domain name "cur.io." - this domain name has been added to Curios' domain name portfolio which includes coveted TLDs such as "curios.com" and more. This strategic move further enhances the company's brand presence and offers exciting opportunities for both creators and users of the platform. "Cur.io" will serve as a valuable tool for generating short URLs that redirect to creator profiles on the Curios platform, making it easier than ever for fans and followers to discover and engage with their favorite creators.

"We are extremely proud to have been granted the trademark rights for 'Curios' by the USPTO," said Grant Powell, Founder at Curios, Inc. "This recognition validates our dedication to fostering a vibrant creative community and underscores our commitment to providing an exceptional platform for both creators and their audiences. The acquisition of 'cur.io' is another exciting development that will enhance the user experience and make it even simpler for people to connect with the content they love."

The "cur.io" domain name is not only concise and memorable but also aligns perfectly with Curios' mission to make Web3 and blockchain technologies more accessible and easier to use, for everyone. This acquisition marks another milestone in the company's growth and its ongoing efforts to facilitate meaningful connections between creators and their supporters.

Curios looks forward to continuing its journey as a leading platform for content creators and enthusiasts, and the awarding of the trademark rights for "Curios" and the acquisition of "cur.io" underscore the company's dedication to elevating the online content creation experience.

Truecaller for Business Expands into The Risk and Fraud Management Domain

Truecaller for Business Expands into The Risk and Fraud Management Domain

technology 3 Oct 2023

Truecaller, the world's leading global communications platform, is now expanding their business offering and setting clear sights on the risk and fraud management sector for businesses. These new solutions are designed to help large enterprises safeguard user experience by offering robust solutions against escalating threats in the digital ecosystem as well as protecting their customer's interests.

Over the last few years, Truecaller for Business has become synonymous with safe and efficient business communication solutions, transforming how millions of customers interact with businesses daily. Today Truecaller for Business is the fastest growing revenue stream for Truecaller and revenues for the last 12 months (July 2022-June 2023) was aproximately 140 MSEK, an increase of more than 100% compared to the previous 12 months. Leveraging its expertise and innovative technology, the company now wants to revolutionize risk and fraud management, stepping in as a trustworthy partner for businesses in a digital landscape often fraught with hazards.

Rishit Jhunjhunwala, Chief Product Officer and Managing Director, India said, "Recently, many businesses have faced increasing challenges related to fraud and risk. Truecaller embodies secure and trustworthy communication. Now, we are broadening our commitment to businesses by introducing our risk intelligence solutions to combat fraud. The offering is currently available in the Indian market, with plans to expand to international markets shortly. The early access program with some leading companies in the fintech business has yielded encouraging results."   

Risk and fraud management suites designed to empower risk teams to mitigate potential fraud

Truecaller's Risk Intelligence solutions is a comprehensive offering built for risk teams. The solution leverages Truecaller's network-based intelligence and provides signals to enhance the business's risk assessment process. This would be especially beneficial for industries such as banks and financial institutions, fintech and e-commerce. The offering helps businesses to analyze patterns and identify potential fraud risks before they can hamper the customer life cycle for businesses. Currently, the offering will be available for the Indian market but soon to be expanded into other international markets.

LiveRamp and FreeWheel Partner to Bring Increased Addressable Advertising Inventory to the Connected Television Sector

LiveRamp and FreeWheel Partner to Bring Increased Addressable Advertising Inventory to the Connected Television Sector

advertising 29 Sep 2023

LiveRamp (NYSE: RAMP) and FreeWheel today announced that they have partnered to introduce a new solution that enables advertisers to buy a greater amount of addressable advertising inventory in the connected television sector.

This is a new global partnership. The core offering includes FreeWheel incorporating support for LiveRamp’s identifier, RampID, powered by LiveRamp’s Authenticated Traffic Solution publisher partners into FreeWheel’s TV platform. The result is a new capability that allows marketers to more accurately reach and target audiences in the fast-growing CTV space using first-party data and addressable advertising.

For marketers, one of the solution’s main benefits is the enhanced personalization capabilities in a soon-to-be-cookieless age.

This partnership utilizes two LiveRamp solutions, which work in tandem with FreeWheel’s technology:

  • LiveRamp’s Authenticated Traffic Solution connects first-party user data with LiveRamp’s RampID to enable advertising on authenticated inventory in a privacy-centric manner. One of ATS’s key benefits is the ability to unlock addressable inventory without third-party identifiers, enabling the ecosystem to build and plan sustainably. RampID covers every touchpoint in a customer’s journey, enabling brands to generate better insights into exposures and conversions when using RampID to track impressions. RampID also unlocks further benefits for brands in the data collaboration space, including measuring media buys, and powering collaboration and insights with other brands.
  • With the support of ATS and RampID, FreeWheel’s integration will soon allow 85+ RampID-enabled demand side platforms to directly transact on LiveRamp’s pseudonymous, people-based identity. The integration enables brands to onboard their audiences into FreeWheel‘s TV platform and transact direct deals with premium CTV publishers. Brands can now leverage their first-party data in conjunction with LiveRamp’s RampID and activate on FreeWheel’s premium video supply. One key benefit is that every impression can now be measured, resulting in better measurement and ROI for marketers.

“Premium addressable CTV inventory is the new must-have for every advertiser,” said Travis Clinger, SVP, Activations and Addressability, LiveRamp. “FreeWheel’s integration to support LiveRamp’s addressability will power more accurate, people-based marketing across some of the world’s leading streaming publishers, enabling marketers to drive the business outcomes they need.”

“With third-party identifiers such as the cookie on the decline, we teamed up with LiveRamp to create a new solution for marketers to reach and engage with relevant audiences,” said Matt Clark, VP, Strategic Partnerships, FreeWheel. “The end result is a much needed new offering that combines the strength of LiveRamp’s identity framework, FreeWheel’s expertise and scale in premium video, and the benefits of addressable advertising. We’ve designed, built, and are introducing this new solution with a focus and commitment to privacy, so that advertisers can get ahead of and succeed in today’s evolving media landscape.”

“We are pleased to extend our longtime ATS implementation into the ad-supported version of AMC+ coming this October and this important new inventory,” said Scott Keating, VP, Audience and Data Platforms, AMC Networks. “This capability will drive our leadership position in delivering addressability for our partners while extending scale of high-quality audiences rooted in authentication.”

“Paramount Advertising is steadfast in delivering the most advanced and flexible offerings for marketers to reach their target audiences across our leading portfolio of networks and streaming services,” said Todd Bender, SVP, Ad Platforms, Paramount. “LiveRamp has been a longstanding partner as a key member of the Paramount Identity Framework, and this partnership with FreeWheel will enable us to further enrich bid requests and unlock even more powerful opportunities for advertisers across our EyeQ footprint of more than 90 million full-episode viewers.”

Through this global partnership, FreeWheel and LiveRamp are bringing a privacy-focused solution to CTV publishers, enabling publishers to create audience-based targeting for buy-side platforms on authenticated publisher inventory. LiveRamp’s ATS is the standard for post-signal connectivity and leads the way in interoperability with Google Display & Video 360’s PAIR, The Trade Desk’s UID 2.0, and Publicis’s CORE ID. Publishers working with LiveRamp and FreeWheel will now be able to benefit from increased demand and CPMs on their ATS inventory.

This new industry solution will be available in market beginning in Q4 2023.

   

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