In today’s digital-first world, delivering personalized service at scale is the holy grail for customer experience (CX) leaders. Glance, known for its cobrowsing and visual engagement solutions, is betting big on this vision by partnering with CloudHesive, an AWS Premier Partner with deep roots in cloud-native contact center infrastructure.

Announced hot on the heels of the AWS Summit in New York, the Glance-CloudHesive alliance brings together the best of both worlds: CloudHesive’s scalable, secure cloud platforms and Glance’s high-touch, real-time human engagement. The result? A unified offering aimed squarely at enterprises that want to improve customer experience without sacrificing speed, security, or empathy.

Why It Matters

This partnership isn’t just a feel-good story about collaboration. It directly addresses a central tension in modern CX: how to scale digital interactions while still making customers feel seen and supported.

With this integration, users of CloudHesive’s AWS-based contact center solutions—particularly Amazon Connect customers—can now embed Glance’s visual collaboration tools directly into their workflows. That means agents can guide customers through complex transactions, onboarding, or troubleshooting in real time—visually and securely.

“We're helping brands deliver more personal, empathetic, and effective experiences at scale,” said Adam Atwood, VP of Strategic Partnerships at Glance. “CloudHesive brings the infrastructure; Glance brings the high-touch human interaction.”

Guided CX, Now With AWS Muscle

Glance’s “Guided CX” approach is about meeting the customer exactly when and where they need help—whether that’s mid-purchase, during onboarding, or resolving a high-priority issue. With CloudHesive’s AWS-backed architecture providing the speed, security, and scalability, this partnership adds visual, collaborative muscle to the traditional contact center setup.

Key benefits include:

• Shorter deal cycles by reducing friction at key customer moments

• Improved first-call resolution and customer satisfaction

• Real-time visual guidance through complex workflows

• Face-to-face digital collaboration that builds trust

• Enhanced agent productivity with better tools and less guesswork

This kind of capability is increasingly critical as brands retool their CX strategies around both AI and human empathy. According to trends from the AWS Summit, enterprises are aggressively modernizing—but also realizing automation alone doesn’t cut it when customers are making important decisions or seeking support.

Available Now via AWS Marketplace

One practical upside: both Glance and CloudHesive are available on the AWS Marketplace. That makes deployment faster and easier for existing Amazon Connect users looking to add real-time human interaction to their digital playbook.

“Automation is essential, but not at the cost of human connection,” said Patrick Hannah, CTO of CloudHesive. “Our partnership with Glance empowers contact centers to resolve issues faster, close deals more efficiently, and build stronger customer relationships — with the security and scalability of the AWS cloud.”

In an era where digital self-service is expected and human support is still vital, the Glance-CloudHesive partnership is a timely reminder: scaling empathy is just as important as scaling infrastructure.

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As generative AI evolves from buzzword to business driver, many enterprises find themselves stuck in the “proof of concept” phase. Cybage, a global IT services company, is looking to change that—with a major boost from Amazon Web Services (AWS).

In a newly inked Strategic Collaboration Agreement (SCA), Cybage and AWS aim to bridge the gap between Gen AI experimentation and real-world execution. At the core of the partnership is Amazon Bedrock, AWS’s fully managed service offering a menu of top-tier foundation models. With this collaboration, enterprises can finally bypass the usual Gen AI roadblocks—like high upfront costs, architectural complexity, and a lack of internal expertise.

From Prototype to Production, Fast

This isn’t just about access to tools. The agreement brings a blend of AWS cloud-native infrastructure, funding for eligible Gen AI projects, and Cybage’s engineering know-how to accelerate deployments.

For customers, this means:

• Faster Gen AI rollouts using Amazon Bedrock

• Migration support from open-source or legacy AI solutions

• Greenfield development for new Gen AI applications

• Technical and financial support for proof-of-concept to production-ready systems

AWS will provide targeted funding for qualifying proof-of-concept, pilot, and enterprise-scale Gen AI use cases, giving companies a financial on-ramp to transformation.

Why Cybage?

Cybage isn’t new to this space. With a two-year track record in Gen AI R&D and enterprise deployments, the company brings deep expertise in data engineering, cloud modernization, and AI solution delivery. Its ExcelShore® framework underpins project execution, while its proprietary Gen AI platform, SmartPal, offers secure RAG (Retrieval-Augmented Generation) with built-in guardrails and agent capabilities.

Think of SmartPal as a Gen AI accelerator: it helps teams quickly prototype and deploy real-world AI applications without compromising on governance or security.

SonicWall: A Case Study in Speed and Scale

A recent collaboration with cybersecurity firm SonicWall illustrates how this partnership plays out. Faced with the need to deploy a secure, scalable chatbot for managed service providers, SonicWall turned to Cybage and the AWS Generative AI Innovation Center.

In just a few weeks, they migrated from an open-source solution to a production-grade system built on Amazon Bedrock. The implementation used Amazon Bedrock Guardrails, AWS PrivateLink, and OpenSearch—substantially enhancing security while slashing operational complexity.

“Cybage enabled us to migrate and launch a fully secure, scalable Gen AI chatbot in weeks—not months,” said Denis Branco, EVP at SonicWall. “Their guidance and AWS alignment were key to our transformation.”

Enterprise-Ready AI, with Guardrails On

In a market flooded with Gen AI hype, the Cybage-AWS collaboration stands out for its focus on responsible, scalable deployment. Cybage’s Gen AI delivery model emphasizes:

• Human-in-the-loop validation

• Transparent, explainable model behavior

• Robust security and governance controls

• Built-in compliance guardrails

“Realizing AI’s potential requires more than ambition—it demands structure,” said Kiran Kembhavi, SVP of Cloud, Data, and AI at Cybage. “By aligning with AWS and leveraging Amazon Bedrock, we’re helping enterprises move beyond the pilot stage and into value-generating territory.”

Market Implications

With this agreement, Cybage positions itself alongside a growing list of AWS partners using Bedrock to streamline Gen AI adoption. But unlike some peers still focused on experimentation, Cybage is doubling down on implementation at scale—an area many companies struggle with.

For organizations ready to transition from hype to hard ROI, this partnership offers a clear path: proven tools, expert support, and a fast track to production.

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As federal agencies ramp up efforts to modernize and streamline operations, ICF has stepped into the spotlight with ICF Fathom™, a newly launched suite of AI-driven solutions and services tailored specifically for government needs.

Announced this week, Fathom is designed to meet agencies wherever they are on the AI maturity curve—from pilot programs to enterprise-wide rollouts—helping them unlock immediate value without disrupting legacy infrastructure. Unlike many federal AI offerings still stuck in the proof-of-concept phase, ICF Fathom is built for real-world deployment at scale.

Modular, Embedded, and Mission-Driven

At the core of Fathom is a set of intelligent AI agents that can be securely embedded into existing systems and workflows. These aren’t just glorified chatbots—they’re built to execute complex tasks like document processing, software development, regulatory analysis, and grants management. The goal: enable faster decision-making, reduce waste and fraud, and meaningfully boost operational efficiency.

John Wasson, ICF chair and CEO, positioned the platform as a strategic response to growing modernization pressure across federal agencies. “With ICF Fathom, we've developed a flexible and production-ready solution that integrates seamlessly into existing systems at scale while unlocking the full potential of AI to support mission outcomes,” he said.

Built for Government Scale—and Speed

What sets Fathom apart is its open, modular architecture, allowing agencies to deploy AI in the way that best suits their needs—whether that’s embedded directly into on-prem infrastructure, via a hosted cloud model, or as part of a hybrid deployment. This flexibility makes it a strong candidate for diverse federal missions, especially those where security and customization are paramount.

Already deployed across several key U.S. government agencies, Fathom is showing early signs of delivering measurable returns. According to ICF, deployments have resulted in improvements to productivity, regulatory compliance, and overall mission performance.

Not Just AI for AI’s Sake

Unlike AI solutions that often arrive packaged in buzzwords but short on execution, ICF Fathom reflects a grounded approach. It draws on ICF’s long-standing federal domain expertise and a legacy of digital modernization. The company’s portfolio spans cloud platforms, automation, machine learning, and advanced analytics—giving it the technical and operational chops to deliver solutions that aren’t just cutting-edge but also fit for mission-critical use.

A Competitive Edge in a Crowded Federal AI Landscape

With agencies like the Department of Veterans Affairs, NASA, and the IRS accelerating their AI initiatives, vendors are jockeying for position. ICF's bet on embedded AI agents with modular architecture is a notable differentiator in a market still saturated with "AI-adjacent" tools. Its emphasis on production-ready deployment over experimentation could give Fathom an edge as federal buyers prioritize outcomes over hype.

More importantly, Fathom is launching at a time when U.S. agencies are under clear directives to adopt AI ethically, securely, and effectively—thanks in part to the Biden administration’s 2023 executive order on safe and trustworthy AI use in government. Solutions like Fathom, with human-in-the-loop design options and explainable AI capabilities, check many of those critical boxes.

ICF Fathom isn't just another toolkit promising AI magic. It's a serious entry into the government AI space—backed by deep policy know-how, an agile deployment framework, and a clear vision for transforming mission delivery with measurable impact.

For federal agencies facing the pressure to do more with less—and to do it faster—Fathom offers a smart, scalable pathway from AI intent to AI impact.

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In the high-stakes world of consumer packaged goods (CPG), visibility is everything. But for early-stage brands, cracking into crowded markets often feels like shouting into the void. Enter 5WPR’s CPG Brand Accelerator—a new offering designed to give emerging CPG brands the tools, traction, and storytelling chops they need to stand out, scale up, and get on shelves.

Announced this week by one of the largest independently owned PR firms in the U.S., the CPG Brand Accelerator is a tailor-made solution for startups navigating the chaotic early phases of growth. It fuses traditional PR, digital marketing, and founder-led storytelling into a cohesive strategy aimed at turning product launches into retail-ready momentum.

Not Just Shelf Space—Mindshare

“Getting a new CPG brand off the ground is about more than just shelf space,” said Leigh Ann Ambrosi, Managing Partner and EVP of CPG & Lifestyle at 5WPR. “It requires visibility, credibility, and momentum from the start.”

The accelerator focuses on building foundational awareness through media relations, influencer engagement, and thought leadership. At the same time, it aligns with performance marketing to create demand and track outcomes—because brand equity is only half the battle. ROI matters.

From press and social to behind-the-scenes storytelling and mission-driven messaging, 5WPR’s teams aim to humanize products and connect with consumers through values like transparency, sustainability, and authenticity—critical decision drivers in today’s market.

Designed for CPG Realities

This isn’t a one-size-fits-all approach. The CPG Brand Accelerator is led by 5WPR’s consumer and digital marketing teams, both experienced in fast-moving verticals like food and beverage, beauty, wellness, and home essentials. Each campaign is built around key marketing funnel stages, supporting short-term wins (like media buzz and early adopter engagement) and long-term goals (like retail sell-in and investor visibility).

Key features of the accelerator include:

• Media relations and influencer outreach tailored for CPG storytelling

• Launch communication strategies that capture attention and credibility

• Integrated PR and digital marketing campaigns for omnichannel reach

• Founder-led narratives that personalize brands and deepen consumer trust

• Performance marketing alignment to track and amplify campaign ROI

A Growth Engine with Purpose

For new brands, the real challenge isn’t just creating demand—it’s doing it with purpose. 5WPR’s approach helps startups tell stories that resonate with today’s conscious consumers while building trust with retailers and investors.

Whether it’s a first launch or a scale-up into national distribution, the CPG Brand Accelerator is positioned as both a starting point and a growth partner. And with the line between PR and performance marketing increasingly blurred, 5WPR is leaning into what it calls a “PR-first” approach to measurable brand building.

In a market where many early-stage brands burn out before they break through, this offering might just be the competitive edge needed to go from concept to category contender.

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8x8, Inc. is doubling down on AI to redefine how organizations deliver customer experiences. In Q1 of fiscal 2026, the company reported massive year-over-year gains in AI adoption, particularly in voice automation, digital self-service, and API-driven engagement—all underpinned by its unified 8x8® Platform for CX.

By combining contact center, unified communications, and communication APIs into a single AI-enabled ecosystem, 8x8 is fast-tracking its goal to deliver more intelligent, integrated, and personalized customer interactions at scale.

AI That Augments, Not Replaces

“We’re entering a new era of customer experience—one where AI doesn’t replace the human connection, it elevates it,” said Hunter Middleton, Chief Product Officer at 8x8. That philosophy is clearly resonating: customer contracts for 8x8 Intelligent Customer Assistant™ jumped 75% YoY, with AI interactions growing even faster.

In Q1 FY26 alone:

• Voice AI interactions surged 7X year-over-year, now making up 75%+ of all AI activity

• Digital and AI auto attendant interactions spiked 150% YoY

• Auto attendant interactions via the 8x8 Intelligent Directory grew more than 21X quarter-over-quarter

These numbers highlight a market shift: organizations are not just adopting AI—they’re operationalizing it.

Communication APIs Fuel Multi-Channel Engagement

8x8’s communication APIs also saw rapid growth, helping brands scale across SMS, voice, and messaging platforms like WhatsApp, RCS, and LINE.

• Total API interactions rose 39% YoY

• SMS use increased 35% YoY

• Messaging app interactions jumped 220% YoY and 55% QoQ

The growing demand for API-based engagement shows that brands are moving beyond traditional channels to connect with customers where they already are—on their phones, in their apps, and across borders.

AI-Driven Wins Across Industries

New customer wins in Q1 demonstrate 8x8’s cross-industry flexibility:

• A U.S. university adopted 8x8 Contact Center to support 2,000 staff

• An AI automation provider tapped 8x8 Voice for global scalability

• An Australian construction tech firm integrated SMS APIs for streamlined support

• A major Philippine retail group deployed 8x8 SMS for cost-efficient campaigns

Feature Rollouts That Actually Matter

The Q1 FY26 update wasn't just about usage metrics—it came with a suite of real-world-ready AI features designed to boost performance and simplify operations:

• Smart Assist + Conversation Intelligence: Real-time agent coaching using sentiment and intent analysis on 100% of interactions

• Secure Pay™: PCI-compliant, agentless payments via SMS or email, including Apple Pay and Google Pay

• Knowledge AI + xApps: Transform static documents into live AI tools and allow seamless handoffs between self-service and live agents

• Meltwater Social Listening: Integrated into 8x8 Agent Workspace™, it tracks and routes content from platforms like LinkedIn and Instagram

• JourneyAPI: Provides a complete, programmable view of the customer journey across all contact points

• Multilingual AI Summarization: Detects conversation language and applies the appropriate linguistic model for more accurate insights

Platform Thinking, Not Point Solutions

By offering one unified platform for contact center, UCaaS, and CPaaS—backed by deep AI integration—8x8 is positioning itself not just as a service provider but as a strategic infrastructure layer for CX modernization.

This convergence reflects a broader industry trend: CX leaders are increasingly choosing platform over patchwork, seeking tools that scale, integrate, and produce actionable insights.

The Takeaway

8x8 isn’t just riding the AI wave—it’s shaping it. With strong Q1 numbers, product innovation that targets real user needs, and cross-vertical adoption, the company is making a compelling case for a future where AI isn’t a buzzword—it’s baked into every interaction.

Whether you’re scaling global communications, optimizing contact center operations, or simply trying to better understand your customers, 8x8’s latest moves make one thing clear: the future of CX is unified, AI-powered, and already in progress.

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Aurora Mobile Supercharges GPTBots.ai with Claude Opus 4.1 Integration

Aurora Mobile, a China-based marketing tech provider, is giving its AI agent platform, GPTBots.ai, a serious IQ boost. The company announced plans to integrate Claude Opus 4.1, the latest large language model (LLM) from Anthropic—marking a notable leap in its AI capabilities.

Claude Opus 4.1 isn’t just another incremental update. It scored an impressive 74.5% on the SWE-bench Verified benchmark for real-world programming tasks—outperforming its predecessor by 2 points. That performance translates into smarter, more capable AI agents with improved handling of complex tasks, extended workflows, and advanced reasoning.

For GPTBots.ai users, this means better support for data analysis, programming, and research-based automation. In short: less grunt work and more productivity.

Aurora says this integration is just the start. GPTBots.ai will continue to evolve with the latest LLM tech to support its intelligent agent ecosystem, aimed at streamlining development workflows and enhancing user experiences.

About Aurora Mobile
Founded in 2011, Aurora Mobile has long been known for its mobile messaging services, and now it’s doubling down on AI-powered customer engagement and marketing solutions. The company’s portfolio includes Cloud Messaging, Cloud Marketing, and AI/data-driven martech platforms tailored to support digital transformation in China’s enterprise landscape.

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Flyte Makes Private Aviation More Accessible with Deeply Discounted “Empty Legs” Flights

Flyte, the aviation arm of Creatd, Inc., has just dropped a game-changer for the regional air travel market—Empty Legs, a pre-scheduled, one-way private flight option that offers up to 90% off traditional charter prices.

This new program monetizes otherwise idle repositioning flights, creating a high-margin revenue stream while opening the doors of private aviation to price-conscious business and first-time fliers. It’s more than just an affordable ride: it’s the foundation of Flyte’s bigger plan—transitioning to scheduled, per-seat Vision Jet shuttles informed by live market demand.

“Each booking gives us real-world demand insights,” said Jeremy Frommer, CEO of Creatd. “That data tells us where to launch our next shuttle.”

Turning Empty Flights Into Profit

Repositioning flights—flights that run empty to move aircraft where they're next needed—have long been an unavoidable cost in private aviation. Flyte flips the script by selling seats on these flights, keeping operational costs minimal and margins high.

In return, passengers get the full private jet experience: private terminal access, fast boarding, and all standard amenities—minus the typical charter price tag.

Laying the Groundwork for Scheduled Jet Service

While the deals are a draw, the real innovation is the data. Flyte will use booking behavior, route popularity, and load factors to inform where to deploy scheduled routes on Vision Jets—compact aircraft known for low operating costs and short-runway versatility.

These insights will guide service between underserved city pairs in the Northeast, expanding Flyte’s footprint without expanding its fleet.

Strategic Partnerships for Fast Scaling

To scale fast without owning more planes, Flyte is tapping into a network of Part 135 certified operators. These partner fleets supply the repositioning inventory, instantly boosting Flyte’s route coverage while maintaining an asset-light, capital-efficient model.

“We can scale capacity rapidly while keeping balance-sheet leverage low,” said Flyte Founder Marc Sellouk.

Smart Distribution for Seat Absorption

Empty Legs inventory is searchable in real time via Flyte’s web app and distributed through select broker channels to maximize seat absorption and data capture—all part of the feedback loop for refining future pricing, routing, and scheduling.The Bigger Vision: Regional Air Travel, Reimagined

Flyte is pushing to make regional private aviation feel less like a luxury and more like a reliable, scalable transportation network. With Empty Legs as the entry point and Vision Jet shuttles on the horizon, Flyte is betting big on data-fueled aviation that blends affordability, accessibility, and efficiency.

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In a move that underscores the rising threat of digital deception, Cyabra, the AI-powered disinformation detection platform, has launched the Cyabra Brand & Entertainment Council—a strategic advisory group bringing together heavyweights from media, tech, and talent.

The newly formed council includes high-profile figures such as Jonny Bentwood (President of Data & Analytics at Golin), Mike G (Partner at United Talent Agency), David Wander (Chief Digital Officer at Roc Nation), and Arthur Stark (former President of Bed Bath & Beyond). Their mandate? Help Cyabra stay ahead of rapidly evolving AI threats like deepfakes, fake accounts, and viral disinformation that can crush reputations in minutes.

“The threat of digital impersonation and manipulated content has never been more serious for our artists and their fans,” said Mike G. “This Council is a crucial step forward in safeguarding the integrity of entertainment.”

A Real-Time Response to a Fast-Moving Problem

Cyabra, known for its real-time detection of social media manipulation, is working with the council to establish industry-wide strategies for authenticity in a time when fake is often indistinguishable from real. The group will advise on product development, ethical AI standards, and cross-industry education campaigns aimed at keeping brands and public figures one step ahead of digital chaos.

“By uniting Cyabra’s cutting-edge technology with industry expertise, we will help develop the standards and tools needed to safeguard authenticity,” said Dan Brahmy, CEO and Co-founder of Cyabra.

Why This Matters Now

The council's formation couldn’t be timelier. From AI-generated tracks mimicking musicians without consent to deepfake celebrity endorsements and fake corporate news triggering real market turmoil, the digital landscape is being weaponized at scale. Even household brands like Starbucks have fallen victim to fabricated executive announcements and coordinated disinfo campaigns.

Cyabra’s tools aim to detect and neutralize such threats before they spiral, offering real-time monitoring to brands, public figures, and partners across industries.

Who’s on the Council?

• Jonny Bentwood – Global communications strategist and data expert at Golin (IPG).

• Mike G – UTA partner representing stars like Cardi B and Lil Wayne.

• Arthur Stark – Ex-Bed Bath & Beyond president with deep retail and brand experience.

• David Wander – Roc Nation’s digital chief, leading strategy across music, sports, and entertainment.

As AI-generated content continues to blur the line between fact and fiction, Cyabra’s latest move is a call to action: protect authenticity, or risk letting digital manipulation rewrite reality.

Coming Soon: Public Debut via SPAC

This initiative follows news of Cyabra’s upcoming public debut through a merger with Trailblazer Merger Corporation I (NASDAQ: TBMC), signaling broader ambitions to scale its influence in the fight for digital truth.

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