customer experience management 7 Sep 2023
TTEC Holdings Inc, a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has achieved the prestigious 2023/2024 Microsoft Business Applications Inner Circle award.
Membership in this elite group is based on sales achievements that rank TTEC Digital in the top echelon of Microsoft's Business Applications global network of partners. Inner Circle members have performed to a high standard of excellence by delivering valuable solutions that help organizations achieve increased success.
2023-2024 Inner Circle members are invited to the Inner Circle Summit in Spring 2024 as well as virtual meetings between July 2023 and June 2024, where they will have a unique opportunity to discuss strategy with Microsoft senior leaders and fellow Inner Circle partners, while learning more about the company's road maps and future plans, establish strong executive connections, and collaborate on best practices.
"We are proud to have once again achieved the status of Microsoft Inner Circle, which demonstrates our commitment to leveraging Microsoft technologies to build streamlined CX platforms and deliver exceptional customer outcomes," said Dave Seybold, CEO of TTEC Digital. "This award recognizes TTEC Digital's experience in providing transformational customer experiences via CX consulting, scalable platform solutions that include the latest and greatest AI, and product integration across business operations. We are excited to continue to partner with Microsoft as we grow globally to fuel these digital transformations."
With more than 200 certifications and four decades as a Microsoft partner, TTEC Digital's CX expertise, technical know-how, and in-house data and AI capabilities elevate Microsoft's solutions to simplify and humanize experiences across the customer journey.
TTEC Digital is helping drive value for customers who have already started using Microsoft's new Copilot offering. The Company is maximizing business outcomes and delivering customer experiences by infusing Copilot, along with other Azure AI capabilities, into customer deployments.
"With the Inner Circle distinction, we are recognizing a group of partners who have excelled at accelerating their customer's digital transformation with Dynamics 365 and Power Apps solutions," said Peter Jensen, Microsoft Business Application Partner Strategy Lead. "Inner Circle partners represent some of the best IP, industry expertise, and technical capabilities in Dynamics 365 and Microsoft Power Platform. Their dedication to customer success and the Microsoft Cloud have set them apart, and we are honored to recognize TTEC Digital for their achievement and membership of the 2023-2024 Inner Circle."
TTEC Digital also achieved Microsoft Solutions Partner designations for both Business Applications and Modern Work for 2023/2024. Other partner accolades include being a Microsoft Partner of the Year Finalist for 2022/2023 for Dynamics 365 Customer Insights & Marketing, the 2021/2022 Dynamics 365 Marketing Partner of the Year and a two-time Eagle Award recipient.
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With in-house expertise in CX strategy, data and analytics, AI and more, TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
ecommerce and mobile ecommerce 7 Sep 2023
Freestar, the leading monetization partner for content publishers, e-commerce sites, and app developers, announced today that it has hired ad tech veteran Heather Carver as the company’s first Chief Revenue Officer. Carver will oversee the company’s revenue functions, including new publisher business development, existing publisher revenue, yield management, and demand partnerships. Carver brings nearly two decades of experience in digital advertising, having held key positions at Amazon, Magnite, and Match Group.
“I am truly excited to join a company that lives by its ‘publisher first’ mantra, delivering best-in-class monetization technology and unmatched customer service,” said Carver. “I am eager to work with the talented team at Freestar to continue to drive innovation and deliver exceptional value to our current and future customers in all aspects of their publishing businesses. This position is a perfect blend of my publisher and ad technology experiences, and I feel humbled that Freestar has selected me to help lead its next chapter of growth. I greatly look forward to leveraging my experience to further elevate an already exceptional team.”
“We are thrilled to welcome Heather to the team as our Chief Revenue Officer. Her appointment underscores our commitment to providing exceptional service to our publishers, expanding our reach, and furthering our leadership position in the industry," added Freestar CEO Kurt Donnell. “Heather's wealth of experience, extensive industry knowledge, and proven leadership make her the perfect person for this role, and we couldn’t be more excited to have her join us."
marketing 7 Sep 2023
The company launched in 2011 with the aim of revolutionizing document management. In 2014, it introduced the consumer document scanning app "Scanbot". A B2B scanning solution, the Scanbot Software Development Kit (SDK), followed in 2017. Building on the latter's success, the company has catered exclusively to the needs of businesses since 2020.
Christoph Wagner, CEO of Scanbot SDK, explains the motivation for the design change: "The strategic shift from B2C to B2B allowed us to concentrate on high-quality, reliable solutions for businesses. Today, we are proud to count many industry-leading companies among our customers, including DocuSign, Deutsche Bahn, Deutsche Telekom, AXA, Aflac, Motive and Rimi Baltic. Their trust is a testament to the quality and reliability of our products. We try to reflect that with our new brand design."
The first aspect of the new design is a new color palette. While keeping the signature Scanbot SDK red, the company introduced five functional colors. These help communicate important information or actions to users.
The next change concerns the brand's typography: Scanbot SDK is moving from Fira Sans, a casual typeface, to Inter, a more formal and robust typeface. Inter is a sans-serif font designed for high legibility on screens of all sizes.
The last piece of Scanbot SDK's rebranding efforts is its new company logo. It consists of four circles in the company's signature red and contains right angle shapes that together evoke a camera viewfinder. The whitespace between the circles resembles a camera flash. These details encapsulate what Scanbot SDK is all about: enabling fast and accurate data capture and extraction. The new logo enhances the company's recognizability and clearly positions Scanbot SDK as a trusted entity in the B2B space.
Christoph Wagner concludes: "This rebrand is more than just a visual makeover. It reflects our continual evolution and our commitment to a first-class user experience. We are excited to see this new visual identity bring a fresh perspective to our brand and resonate with our clients."
advertising 7 Sep 2023
Vistar Media, the leading global provider of programmatic technology for digital out-of-home (DOOH), announced today the launch of its new retail media targeting solution, providing marketers with the ability to easily activate campaigns across DOOH screens in major retailers, at scale, through a single deal ID. These packages consist of on-premise displays inside and outside of retail locations – ensuring advertisers reach shoppers in the parking lot, as they enter the store, while they’re browsing and even at the exact point-of-purchase. Vistar partnered closely with its media owner partners to confirm each DOOH screen is indeed on-premise in the described locations – assuring maximum quality assurance and precision for brands.
“The ability to present actionable messaging at and around the point-of-sale, in high-value and precise retail locations, is increasingly becoming a necessary component in driving consumers from consideration to purchase,” said Lucy Markowitz, SVP of U.S. Demand at Vistar Media. “This new tool provides marketers with the ability to meet consumers where the majority of transactions still take place – in-store – with thoughtful, action-driven messaging in the real world, at the moments it matters most.”
Vistar’s Retail Inventory Packages are designed for buyers leveraging the Vistar DSP or any of their omnichannel DSP partners, with offerings available for retailers including Walmart, Walgreens, CVS, Whole Foods, Kroger, Albertsons and Shop Rite.
This solution will address several key needs for omnichannel marketers including:
Vistar’s new Retail Inventory Packages are perfect for CPG, personal care, financial services marketers and others who are looking to execute shopper marketing and co-branded tactics, on-premise marketing campaigns, targeted promotional initiatives and more. For instance, a beauty brand looking to promote its limited-edition holiday gift set sold exclusively at a single retailer can strategically target screens within that retailer’s locations across the country, ensuring their holiday offerings earn maximum exposure among nearby and on-premise customers.
technology 7 Sep 2023
Beamr Imaging Ltd (NASDAQ: BMR), a leading provider of video optimization solutions, today announced the second beta release of its cloud service for video optimization, introducing new APIs that empower customers to automate large-scale video optimization in the cloud.
Beamr is focusing on optimizing public cloud video storage, which is projected to reach a value of USD 13.5 billion by the end of 2025. In Beamr’s IPO, which was completed in March 2023, Beamr unveiled a 12-month roadmap. Initially, Beamr announced an integration with Nvidia NVENC technology, offering up to a 10x performance improvement over CPU-based solutions. Nvidia later published a blog post highlighting the impressive results achieved through this collaboration between Nvidia and Beamr.
In June 2023, Beamr introduced the first beta of its service, enabling users to optimize videos through a simple user interface. Today, Beamr announces the release of its Application Programming Interface (API), ushering in large-scale automation capabilities.
The Next release in the coming months will integrate Nvidia and Beamr's solution into the SaaS platform, delivering a faster and more cost-effective video storage optimization service on an unprecedented scale. Additionally, Beamr plans to connect the service to a payment system and launch it in Q1 2024, as originally planned.
According to Sharon Carmel, Beamr's CEO, “The current milestone featuring the API empowers Beamr's beta customers to rigorously test the service at scale with full automation. Users of the Service are expected to manage millions of files, and to maximize storage and networking savings, they need to automate the file optimization process. Beamr has developed APIs that enable video service users to effortlessly submit millions of files to Beamr's services without human intervention.”
"Prospective users can now experience Beamr technology at scale," said Dani Megrelishvili, Beamr's Chief Product Officer. The Beamr Video SaaS API is a critical component for service users, and it is now available for our future customers to explore. Megrelishvili added, "We are designing the service with simplicity and ease of use in mind. Our goal is to encourage as many users as possible to test our APIs and provide feedback so that we can enhance and perfect the service for its Q1 2024 commercial launch."
Despite being an enterprise-focused product, anyone can register at Beamr.com using their email and experience Beamr video optimization through a user-friendly drag-and-drop interface before delving into automation and APIs.
advertising 7 Sep 2023
Confiant, the anti-malvertising leader for the ad tech industry, is proud to announce that Assertive Yield, a leading global revenue management platform for premium publishers, SSPs and ad networks, selected the Confiant Solution to improve ad quality and ad security for Assertive Yield clients.
Assertive Yield provides a revenue management platform to optimize their clients' sites and digital advertising business.
"At Assertive Yield, customer satisfaction is our top priority, and we place great importance on actively listening to the needs expressed by our partners and customers. Among their recurring demands is a robust, easy-to-use solution for ad quality. With just a single click, users can effortlessly enable or disable the solution to effectively protect against malvertising attacks. We are delighted to announce our partnership with Confiant, which we believe is the perfect choice to augment our all-in-one platform and deliver an added layer of protection." Nils Lind, CEO and founder of Assertive Yield.
"By integrating Confiant into their ad tech stack, Assertive Yield is making a positive impact on the quality of its supply chain, blocking criminal scams and malicious phishing redirects, while improving quality on their publisher client sites. I am thrilled to welcome them as a client and look forward to the opportunity to support their efforts with our products and expertise," said Louis-David Mangin, CEO and cofounder, Confiant, Inc.
With the addition of Confiant's industry-leading demand verification solution, Assertive Yield's clients are able to assess ad quality information in relation to revenue and visitor engagement, understand the impact, and block bad ads.
technology 7 Sep 2023
Dynamsoft™ introduced a brand new experience to scan documents into Gmail, Outlook, and Salesforce with a click of a button. This new Chrome Extension eliminates the time-consuming process of scanning documents, combining files, and attaching them to emails or CRM platforms, offering users a seamless and efficient web scanning workflow.
Imagine accepting a job offer that requires you to email back a signed copy of the offer letter. It requires a few simple but time-consuming steps: open your scanner's built-in software on your computer, this could extend to looking up your scanner's model and manually installing the scanner UI software. Then, scan the multi-page signed copy as multiple JPG files to save locally, and combine them into a single PDF. At last, finish wrapping up your reply email and attach the PDF. With the Dynamsoft Document Scanner Chrome Extension, attaching a multi-page PDF in your email is as easy as a button click.
The extension is a part of the Dynamic Web TWAIN ecosystem, a browser-based document scanning SDK for developing web applications to scan documents in all common web browsers and platforms. Developers integrate this tool to build a robust web application for their end users to benefit from high-speed, feature-rich, enterprise-grade document scanning.
For anyone who is looking for browser-based document scanning, Dynamsoft Document Scanner Chrome Extension takes integrated scanning applications to the next level which is more convenient, and suitable for anyone to enjoy seamless web scanning for free.
The Document Scanner Chrome Extension integrates a scan icon into web apps such as Gmail, Outlook, and Salesforce. By clicking this icon, users are presented with a scanning dialog, allowing them to scan and attach documents as attachments or images instantly. Currently, the extension's supported web apps include Gmail, Outlook, and Salesforce and the supported browsers are Chrome and Edge browsers on the Windows, macOS, and Linux platforms.
Getting started is easy. Anyone could install the extension from the Chrome web store. The user would then see a scanner icon in their web app. To initiate a scan for the first time, click the scanner icon and follow the prompt to complete a one-time setup.
data security 7 Sep 2023
Mage Data has obtained the internationally recognized ISO 27001 certification, validating the organization's commitment to protecting critical data assets and complying with applicable laws and regulations. By achieving this certification, Mage Data has demonstrated its dedication to ensuring the confidentiality, integrity, and availability of information assets, including data protection, risk management and compliance.
ISO 27001 is an internationally recognized standard that sets out the requirements for establishing, implementing, maintaining, and continuously improving an information security management system (ISMS) within an organization. To achieve ISO 27001 compliance, organizations undergo a rigorous assessment process, including a comprehensive evaluation of its information security policies, procedures, and controls. The certification process also involves an in-depth audit conducted by an independent certification body, ensuring compliance with the ISO 27001 standards and requirements.
"Achieving the ISO 27001 certification is a significant milestone for Mage Data" said Rama Sivaraman, President - India Operations at Mage Data "As an organization that specializes in delivering data security and privacy solutions, the security of our information assets is a top priority for us. This certification reinforces our reputation as a reliable and trustworthy data security platform that maintains the highest levels of data security, enabling our customers to have complete confidence in our services."
"The ISO 27001 compliance certification demonstrates our adherence to internationally recognized best practices in information security management" said Anil Bhat, Senior VP - Technology & Engineering at Mage Data. "We remain committed to staying at the forefront of emerging security technologies and continually enhancing our data security practices to deliver world-class data security and privacy solutions to our customers."
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