Act-On Software and Intel’s AI & Machine Learning Software Portfolio have developed some of the most advanced audience segmentation analytics tools. Leadership at both companies will present the collaborative effort and results at the Intel Innovation Conference in September 2023.

Act-On Software, a leading provider of enterprise marketing automation solutions, is collaborating with technology leader Intel to accelerate development of a new AI-based software capability called Act-On AI Audience Insights.

Act-On AI Audience Insights works by analyzing billions of data points to highlight new segments within a customers database, providing information that yields higher outcome marketing opportunities. Using machine learning to analyze customer behavioral data (email opens, content preferences, and engagement metrics), it can identify unique audience segments to power marketing automation. In a traditional world without AI, marketers would have to create audience segmentations based on manual analysis and best guesses. AI Audience Insights helps the user identify audience segments automatically and in a fraction of the time, accelerating a process crucial to the success of digital marketing. 

Act-On worked with Intel and Intel AI & Machine Learning Software Portfolio to both improve model accuracy and accelerate Act-On’s time to market. The Act-On and Intel teams used machine learning to ingest and analyze billions of data points of account and behavioral data, expediting the design and implementation of customized segmentation model. This collaboration is part of Intel’s efforts to democratize AI and make AI Everywhere a reality, supercharging developer productivity and performance through Intel AI & Machine Learning Software Portfolio.

Intel’s easy-to-use, modular AI software helped create these customer segmentation models that are incorporated into Act-On’s marketing automation application. This will allow marketers to more easily explore their own datasets.

“We are very excited about the power of AI to drive exponential improvement in efficiency and accuracy in Marketing Automation, and are investing aggressively to build it into the Act-On platform,” said Act-On CEO Kate Johnson. “We are thrilled to have Intel as a collaborator in elevating these data insights to empower marketers toward more effective campaigns and stronger ROI.”

Act-On and Intel will share more about the collaborative development process and use of AI at the Intel Innovation event series in San Jose on September 19. Sudhir Kulkarni, Intel VP/GM of Data & AI Platforms, and Syed Ahmed, Act-On Software SVP of Engineering & Operations, will both speak at the event.

“AI innovations have proven to make for an exciting and challenging time for companies across all industries and verticals,” Mr Kulkarni said. “This latest collaboration between Intel and Act-On shows one of the many real-world applications of how AI and machine learning can free up time for professionals to focus on the bigger picture.”

WalkMe Ltd. (NASDAQ: WKME), a leading provider of digital adoption solutions, today announced the publication of its first environmental, social, and governance (ESG) report.

WalkMe is redefining the way people interact with technology. Today, enterprises with employees across more than 160 countries around the world are using WalkMe to get the most out of their software investments and achieve business goals. A recent IDC study* calculated the business value WalkMe customers will realize, including a 3-year ROI of 494% achieved through a 60% reduction in support tickets, 40% reduced business errors, and $41.5 in new annual revenue.

Referencing the reporting frameworks of the S&P Global Corporate Sustainability Assessment and the Nasdaq One Report, WalkMe shares its progress and commitment to positively impacting the world across all areas of ESG through its inaugural annual report.

Highlights from the report include:

• Increased the number of women in leadership roles (VP, EVP, SVP positions) by 5% and in people leader roles (manager and above) by 4% from 2022
• Established the WalkMe Way, core company values that guide how employees work with one another and show up for customers and communities
• Created five Employee Resource Groups (ERGs) to support internal community-building and education and engaged employees in over 2,000 hours of volunteer time in their local communities
• Achieved best in class data security and privacy standards, including gaining Federal Risk and Authorization Management Program (FedRAMP®) Ready status, making WalkMe the only digital adoption platform listed in the FedRAMP marketplace.
  
  

"As the global leader in Digital Adoption Platforms, we believe that the first step in realizing business value is understanding your current state,” said Dan Adika, CEO and Co-founder of WalkMe. “This principle applies to our ESG initiatives as well. Through our inaugural ESG report, we have publicly committed to making a positive impact and driving change as an organization. We take pride in this first step and our accomplishments so far, and we will continue to prioritize our ESG goals."

The strategic partnership between ShipperHQ and Hyvä is set to shape the future of eCommerce.

Today, ShipperHQ, the premier shipping experience management solution, and Hyvä, the de facto frontend solution for Magento and Adobe Commerce, proudly announce a fortified partnership, set to shape the future of eCommerce. Marking a milestone for Hyvä, ShipperHQ stands as their first-ever Shipping Partner and their inaugural U.S.-based collaboration. This collaboration is anchored on the shared vision to elevate the online shopping landscape, seamlessly merging ShipperHQ's industry-leading shipping solutions with Hyvä's unparalleled website performance expertise.

This alliance empowers Hyvä's clientele with a distinct competitive advantage: an efficient, customer-centric shipping experience at checkout. Furthermore, it grants Hyvä users access to ShipperHQ's comprehensive suite of advanced shipping tools. This encompasses dynamic delivery choices, real-time rate calculations, enterprise-grade delivery date logic, and expert shipping strategy guidance, culminating in reduced checkout friction and a heightened consumer experience.

"Partnering with Hyvä aligns seamlessly with our strategic vision of empowering the community," said Jo Baker, CEO and Founder of ShipperHQ. "Willem and his extraordinary team have redefined the benchmarks for building on Magento, placing a keen emphasis on alleviating pain points and turning challenges into opportunities. Together, we envision a transformative future for Magento, where innovation and excellence are not just goals but the standard."

Hyvä stands out as a transformative force in the eCommerce sphere with its Magento frontend solution. Prioritizing lightning-fast load times and user-centric design, it ensures merchants see increased organic traffic, reduced bounce rates and heightened conversions. As the online market intensifies, Hyvä's blend of speed, adaptability, and superior user experience positions it as a key player for modern businesses seeking to thrive in a digital-first world.

"ShipperHQ has been a powerful voice in the Magento community since its inception. At Hyvä, we have been looking up to Jo and her team for being disruptive, independently owned and meeting the exact needs of the market," said Willem Wigman, CEO and Founder of Hyvä. "We are proud to partner with ShipperHQ and offer outstanding checkout experiences and make a difference for merchants."

Both ShipperHQ and Hyvä are committed to excellence, innovation, and the ongoing transformation of the online shopping experience. Together, their collective expertise paves the way for the next wave of eCommerce innovations, especially within the Magento and Adobe Commerce spheres.

Amberdata's comprehensive digital asset datasets and analytics now accessible via Snowflake Marketplace, allowing direct integration into models, visualization tools and more

Amberdata, the leader in digital asset data and analytics for institutional customers, today announced that it has launched its comprehensive blockchain network, crypto market, and decentralized finance data on Snowflake Marketplace. Customers can now access Amberdata's data and analytics via Snowflake Marketplace, eliminating the data ingestion process and accelerating their time to insight, which significantly improves their productivity and efficiency.

"Our institutional customers want to simplify their data management and accelerate the time to actionable insights. This collaboration enables immediate access to Amberdata's datasets via Snowflake Marketplace and empowers them to interact with the data with their preferred visualization tools," said Shawn Douglass, CEO, Amberdata. "We're excited to work with an innovative company like Snowflake to allow our institutional customers to quickly access and utilize our digital asset datasets for research, trading, risk, analytics, reporting, and compliance, which is vital given the speed at which today's global crypto economy operates."

"We are committed to providing high quality data to our customers and are excited to collaborate with Amberdata to deliver their comprehensive digital asset data to customers via Snowflake Marketplace" said Kieran Kennedy, Head of Snowflake Marketplace. "Amberdata is an innovator in the crypto market, and we look forward to working with them to expand this offering to the market."

Cloud-based delivery enables customers to simplify their data management and work with multiple large datasets more efficiently. Snowflake Marketplace provides an easy-to-use platform for organizations to find, share, and access content. Through Snowflake, Amberdata's digital asset datasets and analytics are ready to query and easily accessible via multiple cloud platforms.

The service translates live video closed captions in real-time and includes an editor to correct mistakes before the caption goes out.

Videolinq a leading provider of live video captioning technology and content distribution unveiled today a ground-breaking automated translation service, set to complement EDIT, an AI-driven closed captioning service that seamlessly generates automated captions in multiple languages. EDIT opens a new era in the captioning industry, combining state-of-the-art AI technologies with cost-effective human operators to ensure flawless captions.

Videolinq's EDIT addresses the pressing needs of international corporations, media companies, educational institutions, and government agencies who want to deliver live and pre-recorded content to a growing audience worldwide. As the use of online video continues to surge, so does the demand for captions in multiple languages.

"At Videolinq, we are committed to making closed captioning accessible to all. We have developed a self-service editor to correct errors made by the automated captioning service. Content creators can now reduce costs associated with high-quality captions and translations and increase accessibility and inclusion", said Federico Munoa, Chief Marketing Officer at Videolinq.

EDIT streamlines and expedites the captioning process through two distinct methods:

EDIT for Live Captioning -

This AI-based solution offers both original and translated closed captioning with a built-in editor to correct errors before they appear in live video broadcasts. EDIT ensures real-time, highly accurate captions and provides instant, ready-to-use caption files or transcripts once the broadcast concludes.

EDIT for Recorded Files -

Accelerating captioning for post-production content, EDIT helps operators rectify errors introduced by automated captioning service, ensuring swift turnaround times for caption file delivery. Users can caption or translate content in over 60 languages and export files in multiple formats, including SRT, VTT, and PDF transcripts tailored to specific requirements.

In addition to its automated closed captioning service, Videolinq remains committed to supporting human-based captioning through strategic partnerships with industry leaders such as Streamtext, 1CapApp, AI Media, Telestream Captions, and Voice Interaction—particularly ideal for content containing specialized terminology.

Dematic Sprocket helps turn maintenance departments into profit centers

Dematic announces its first product to be hosted on the Google Cloud Platform and sold on Google Cloud Marketplace, Dematic Sprocket Enterprise Asset Management (EAM) software.

This software streamlines and automates processes to assist in maintenance management, improve workflow within maintenance departments, and minimize costs to perform maintenance.

With more than 500 implementations, over 35,000 daily users, and a 98% customer retention rate, Dematic Sprocket continues to enhance EAM processes for leading companies around the globe.

"Dematic Sprocket offer specific benefits for a wide variety of applications and can bring immediate and lasting value to most any operation," says Bashir Shama, senior director of global software commercial acceleration at Dematic. "As an enterprise asset management, cloud-enabled solution, it is poised to appeal to many of Google Cloud Marketplace seller groups. Plus, Dematic sellers and Google Cloud Marketplace sellers have expert knowledge of Dematic Sprocket, and they are aligned and equipped to meet any customer need."

"We are pleased to welcome Dematic Sprocket to our growing partner ecosystem," says Dai Vu, managing director, cloud marketplace & ISV GTM programs, Google Cloud. "With its solution now available on Google Cloud Marketplace, the company is empowering our joint customers along their digital transformation journeys."

Since 2003, Dematic Sprocket has provided the insight and data needed for customers to cost-effectively install, operate, maintain, and retire their assets for current and future operations. By serving customers on Google Cloud Marketplace, Dematic Sprocket builds on its proven success across diverse industries.

Dematic Sprocket is ready-made for cloud hosting and inclusion into the Google Cloud Platform. It delivers a robust, yet flexible solution that can be customized to meet the asset management needs of almost any maintenance organization. In addition to a suite of features related to the management of corrective and preventive maintenance, Dematic Sprocket offers features to aid with inventory management and replenishment, as well as a built-in reporting module that provides standardized and custom reports.

Dematic and Google Cloud formed a partnership in 2022 to transform the supply chain industry through accelerated cloud innovation. Dematic will bolster supply chain resiliency and deliver go-to-market solutions by combining its supply chain expertise with Google Cloud's expertise in artificial intelligence and machine learning technologies.

SmartBot360, the premier HIPAA-compliant chatbot software provider, is excited to announce its merger with KLaunch LLC, a subsidiary of the renowned global communications company, Kerauno. This strategic partnership marks a significant milestone in SmartBot360's journey, demonstrating its commitment to expanding its offerings and raising service standards for clients worldwide.

Headquartered in Indianapolis, Indiana, KLaunch is a recognized leader in advancing human interaction, specializing in effective conversational AI software solutions for Government, Healthcare, and Non-profit sectors. KLaunch extends client legacy investments and consumer experiences through its proprietary conversational AI software and platform, KBot Lightning. This versatile platform empowers mobile messaging experiences, web chatbots, Facebook Messenger, WhatsApp, and in-app conversations. KBot Lightning offers an open canvas, enabling partners and end customers to easily design, track, and report on engagement workflows. As a longstanding partner with SmartBot360, KLaunch has played an instrumental role in our path to success.

SmartBot360's differentiator lies in its deep AI healthcare expertise and its distinction as the top-rated HIPAA-compliant chatbot software provider nationally. This strategic merger positions SmartBot360 to strengthen its presence and enhance customer engagement with conversational AI through KLaunch. It also bolsters the KLaunch channel partner ecosystem with toolkits enriched in data security, regulatory adherence, and compliance standards.

Vagelis Christidis, the founder of SmartBot360, expressed his enthusiasm, stating, "We are elated to join forces with KLaunch and Kerauno. Our collaboration with KLaunch has already yielded remarkable outcomes, and now, with access to their team of accomplished conversational AI designers, marketers, and customer experience experts, we are well-positioned to deliver unmatched solutions and support, particularly in the healthcare sector, where data security and compliance are paramount." SmartBot360 remains steadfast in its commitment to clients and anticipates continued growth and success through this transformative partnership.

Anonos, a leader in data privacy, security, and enablement, announces the availability of a pivotal report, article, workshop, and panel discussion, emphasizing the critical role of “Performant Privacy” in Artificial Intelligence (AI), Large Language Models (LLMs), and Generative AI (GenAI).

Performant Privacy focuses on revolutionary privacy tools capable of safeguarding sensitive data types, including Personal Identifiable Information (PII), location, and proprietary business data, while maintaining data utility in contemporary applications like AI, LLM, and GenAI. Applications such as ChatGPT and similar platforms fall under this category. With Performant Privacy controls, a wealth of high-value but high-risk data can lawfully be made available to benefit society and commerce. Addressing the challenges head-on associated with utilizing this data is crucial, as organizational and contractual measures alone cannot ensure data protection in AI/LLM/GenAI applications. Similarly, conventional technological measures like encryption, access controls, data masking, and tokenization fall short of securing inter-organizational data flows.

For example, while access controls and encryption protect data against unauthorized access, they do not limit entities with authorization from misusing it, such as leveraging the data to uncover identity through the “Mosaic Effect,” which occurs when multiple data sets are combined to identify individuals within the data sets, even if they were individually considered anonymous. Masking and tokenization act to secure data when viewed in isolation; however, the occurrence of the “Mosaic Effect” is derived from the combination and correlation of datasets.

As noted above, the following Performant Privacy-related resources/learning opportunities are now available:

• An IDC Spotlight Report regarding how enterprise intelligence can be tripled or quadrupled when focusing on privacy-mitigated economic value by leveraging Performant Privacy.
• The IAPP Article “Performant Risk Mitigation for AI and LLMs,” published on October 2, 2023 sheds light on the significance of Performant Risk Mitigation in AI and LLMs.
• On Wednesday, October 4th, a “Performant Privacy Tools” workshop is scheduled for 3:30 – 4:30 p.m. PDT at this week’s IAPP Privacy. Risk. Security (PSR) conference (Marina Ballroom E, South Tower) and provides insights on Performant Privacy Tools.
• On Friday, October 6th, a panel discussion on “Performant Risk Management for LLMs” is scheduled for 2:00 – 3:00 p.m. PDT at this week’s IAPP Privacy. Risk. Security (PSR) conference (San Diego Ballroom A, North Tower) and underscores the significance of Performant Risk Management.

“A key element of Performant Privacy is embedding privacy controls 'into the data' versus requiring that data 'go to controls.' This way, data sharing, combination, analysis, and processing can occur within existing data flows without requiring changes to business operations because the protections travel with the data. This is achieved while maintaining high performance levels – comparable to processing unprotected source data – but in compliance with privacy, security, and regulatory requirements,” notes Mark Little, Chief Data Strategist & Head of Engineering at Anonos.