Interviews | Marketing Technologies | Marketing Technology Insights
GFG image

Interview

 AI Made PR and Marketing Work Faster. But It Didn’t Fix Your Biggest Inefficiency.

AI Made PR and Marketing Work Faster. But It Didn’t Fix Your Biggest Inefficiency.

marketing 23 Apr 2026

By Carey Madsen, VP and CMO, The Fletcher Group


94% of B2B buyers now use AI during the buying process, and most marketers are working hard to insert their brands into those buyer recommendations. But you’re probably making it harder than you need to.  

Here’s a scenario that plays out every day in B2B: a company earns a strong media placement in a respected trade publication. The story is sharp, well-positioned, and reaches the right audience. Then it disappears. Posted once on LinkedIn, shared internally, and forgotten. Sales never sees it. The website never references it. No one writes a follow-up post that builds on the insight. The executives who could have amplified it don’t.

This is what happens when PR and marketing operate in silos. Coverage and content don’t travel far  and in 2026, that has consequences that go beyond missed amplification. It affects how often your brand appears in AI-generated answers.

The way B2B buyers research and evaluate vendors has changed fundamentally over the past two years. Buyers no longer follow a neat funnel. They may read a trade article, which prompts a question, so they ask ChatGPT or Claude. The answer frames their next steps, which might include a visit to your website to read an FAQ or case study, an industry report, or to a competitor’s site instead.

If your messaging isn’t aligned and repeated across these channels, you haven’t made your brand known; and it’s difficult for buyers to find you, because they don’t know what you solve for. In a nutshell, vague messaging gets skipped, while consistent messages gets cited.


How Do B2B Buyers Research Vendors in 2026?


Forrester’s 2026 State of Business Buying report
shows that purchasing is more collaborative, and dependent on validation from trusted sources than in previous search eras. Buyers rely on what Forrester calls a “buying network”  internal stakeholders plus analysts, peers, and earned media — to validate what they learn from any single channel, including AI tools.

The Forrester data paints a clear picture of just how early these decisions are forming:

·       92% of B2B buyers enter the process with at least one vendor in mind, and 70% of the journey happens before sales engagement 

·       9 out of 10 C-suite decision makers say they are more receptive to thought leadership than traditional marketing materials

·       94% of buyers use generative AI during the buying process, but 20% report inaccuracies—leading them to validate AI outputs against third-party sources 

Buyers use AI as a data point, then confirm what they find through media, analysts, LinkedIn, and your owned content. If your brand shows up in only one of those places, you’re missing other essential validation opportunities.


Why Do LLMs Favor Brands with Multi-Channel Presence?

This is where buyer behavior and AI visibility intersect. LLMs pull from media coverage, brand content, social conversations, and third-party validation to shape the answers buyers see. Brands that appear across more source types tend to be cited more often and with more context.

The rules of AI-fueled search are evolving in real time, but several patterns are already clear enough to act on:

·       Earned media drives the majority of AI citations. Muck Rack found that 82% of citations come from earned sources

·       Brand search volume is a stronger predictor of AI citation than traditional SEO authority like backlinks 

·       LLMs do not share the same resource pools, so, appearing on a wide range of relevant channels—owned, paid and earned—is necessary to be cited by all the most popular LLMs

In practice, this means disconnected or incomplete efforts across PR and marketing teams create visibility gaps that competitors can fill. When PR, content, and executive visibility aren’t aligned, you reduce the number of trusted signals AI systems rely on.


How Does One Asset Become Five?

The real value of integration is making one success work four times harder. This helps large companies absolutely dominate their space and lets smaller firms punch above their weight through efficient use of resources.

Here’s what that looks like in practice. Take a single starting point: your company releases original data or research on a trend that matters to your buyers.

•      Earned: The research is pitched to key trade publications and tier 1 business outlets. Stories are published, your CEO is quoted with a distinctive point of view.

•      Owned: The research becomes an un-gated blog post and report on your website, structured with clear headers, FAQ sections, and schema markup so both Google and LLMs can parse it effectively. Key data points are formatted as standalone, citable claims that start showing up in other earned media.

•      Shared: Your CEO and other executives post their own take on LinkedIn — not identical reshares, but distinct perspectives that create multiple entry points for key audiences. The company page amplifies with a summary post linking to the blog.

•      Third-Party/Paid: A LinkedIn sponsored content campaign targets decision-makers in your key verticals. An analyst briefing results in an informed industry expert that validates the narrative for media and prospect inquiries. The research serves as the foundation of a presentation or webinar at an industry event.


Does Integrated PR and Marketing Require a Large Budget?

No. In fact, smaller teams are often better positioned to do this well from day one, because they can’t afford to be spread too thin. Even some larger brands can’t activate all channels at scale, and trying to do everything at a surface level is worse than doing two things well. But whatever you do invest in, do it well, and set your campaigns up to compound across channels rather than exist in isolation. 

A single earned media placement that nobody amplifies, repurposes, or references on your website is a missed opportunity — and that’s true whether your budget is $50,000 or $500,000. A blog post that answers a question your buyers are asking but never gets shared by an executive or promoted to a targeted audience is content that only works in one way, instead of four or five.

Integration is a mindset about how assets get used, not a mandate to spend more. Start with what you have. Make each piece of content and each media win work across every channel you can reach. 


The Outcome: Consistent Presence Where Buyers Look

The B2B buyer’s journey is no longer a path you control. It is now made up of a network of sources — and increasingly, a network that AI tools reference on their behalf.

When PR, content, social, and paid efforts work together, your brand appears more consistently across those sources. That consistency builds consensus  and ultimately, trust.

 Reinventing the AI Supply Chain: Inside JFrog and NVIDIA’s trust layer for AI Agents

Reinventing the AI Supply Chain: Inside JFrog and NVIDIA’s trust layer for AI Agents

artificial intelligence 22 Apr 2026

 Yashaswi Mudumbai, Senior Director of Solutions Engineering, APAC, JFrog

Q1: JFrog has announced a new integration with NVIDIA around agentic AI. What problem is this solving and why is it becoming critical now?

At the core, this solution closes a growing trust gap. As AI evolves from copilots to autonomous agents that can access systems, data, and tools, they require stronger governance than traditional software pipelines can provide. The risk is real, just as a malicious software package can compromise an application, an unvetted skill can guide an agent to perform harmful actions.

In an agentic environment, it is now about governing skills, models, MCP services, and other agentic assets that can directly influence how AI behaves in production. 

This is critical because AI agents are moving from experimentation into real enterprise workflows. JFrog’s new Agent Skills Registry, with early integration with NVIDIA, is designed to provide the missing trust layer required for autonomous AI workforces to operate safely at enterprise speed and scale.

By serving as a secure system of record for skills, models, MCPs, and agentic binary assets, JFrog serves as a secure, single source of truth for rigorously scanning and governing all agentic binary assets, which NVIDIA’s NemoClaw then executes in highly isolated sandboxes with zero initial permissions. This ensures every skill is approved and safe for use at enterprise scale.

Enterprises cannot rely on blind trust, they need a way to verify which agents and assets are being used, where they come from, and whether they comply with internal policies before agents can operate at scale. 

Q2: Many Australian organisations struggle to move AI projects from pilot to production due to security and compliance concerns. How does this joint solution with NVIDIA help bridge that gap? 

One of the biggest barriers to scaling AI is that innovation often outpaces governance. Teams build pilots and test models, but when it comes to deploying them into production, questions around security, compliance, and accountability slow everything down. 

The partnership  between JFrog and NVIDIA helps put structure around that process, giving organisations a centralised way to manage all the components that power AI agents, from models to connectors to reusable skills, while ensuring they meet enterprise standards before they are deployed. 

Instead of relying on fragmented tools or manual approvals, organisations can automate checks, enforce policies, and maintain visibility across the entire lifecycle. That makes it much easier to move from experimentation to production without introducing unmanaged risk. 

Q3: As AI adoption accelerates globally, how is the concept of an “AI Supply Chain” evolving compared to traditional software pipelines, and how is Australia responding?

The AI supply chain is fundamentally different from traditional software delivery. In the past, organisations were managing relatively static components like code and packages. Now they are dealing with dynamic elements such as models, datasets, prompts, and agent behaviours. 

With AI systems now adapting and acting independently, this means organisations need to track  not only what goes into an application but also how it behaves once deployed. In Australia, we’re seeing a strong emphasis on governance and accountability as part of this shift, particularly as organisations align with the Australian Government’s AI in Government Policy and broader responsible AI frameworks that emphasise transparency, accountability, and safe deployment.

Enterprises are recognising that adopting AI at scale requires visibility, traceability, and control, particularly in an increasingly regulated marketplace.  

Q4: Australia is seeing growing enterprise investment in AI, particularly across sectors like financial services and government. What specific risks or opportunities do you see for Australian organisations adopting agentic AI?

When agents are given access to internal systems, data, and workflows, any gap in oversight can lead to serious consequences, from data exposure to compliance breaches. There is also a growing concern around ‘shadow AI,' where teams adopt tools or models outside of approved processes. This creates blind spots for security and governance teams, making it difficult to understand what is actually running inside the organisation. 

For Australian enterprises, especially those operating in regulated environments, the priority is to ensure that innovation is matched with strong controls from the outset. Those that get this balance right have a clear opportunity to build a trusted AI and software supply chain that not only reduces risk, but also accelerates speed to market by giving teams the confidence to scale AI safely and consistently. 

Q5: Trust and governance are emerging as major concerns for enterprises deploying AI agents. How does JFrog’s new Agent Skills Registry address these challenges in practical terms?

JFrog’s Agent Skills Registry is designed to bring order to what is otherwise a highly fragmented landscape. It acts as a central point where organisations can manage the different components that AI agents rely on. 

This means every skill or asset can be inspected, validated, and approved before it is made available for use. It also allows organisations to define who can access what and under what conditions, ensuring that agents operate within clearly defined boundaries.

Importantly, it creates an audit trail, enabling organisations to track where assets came from, how they were used, and whether they meet compliance requirements. That level of visibility is essential for building trust in systems that are becoming autonomous. 

On the execution side, NVIDIA’s NemoClaw then runs each agent in an isolated, virtual environment, sandboxed with zero initial permissions. Thus, even if a skill were to behave unexpectedly, it can not affect broader systems or trigger network-level risk. 

Q6: For developers and engineering teams in Australia, how can they balance strong governance with the need to innovate quickly when building and deploying AI agents?

The goal is to embed governance into the workflow rather than treat it as a separate step. If security and compliance rely on manual reviews, they will always slow teams down. 

Instead, organisatons should focus on automating these controls. By providing developers with access to pre-approved, trusted components, they can move quickly without needing to navigate complex approval processes each time. 

This approach allows teams to maintain speed while ensuring that everything they use has already been vetted. For Australian organisations, particularly those under regular pressure, this balance between agility and control is critical to scaling AI successfully.

 Creative Over Signals: Rethinking Attention as Performance Across Omnichannel Advertising

Creative Over Signals: Rethinking Attention as Performance Across Omnichannel Advertising

marketing 20 Apr 2026

Author: Jonathan Frohilinger, Founder and CEO of Big Happy
 

How is fragmentation across DOOH, mobile, and retail media impacting marketers today?

Fragmentation across DOOH, mobile, and retail media has created a more complex, noisy landscape, with countless data signals and platforms all competing to drive performance. But marketers are starting to realize that signals alone aren’t enough. Without strong creative, optimization falls flat. The brands that stand out are the ones using creative to cut through the noise and deliver messages that actually connect with people in the moment.


What are the biggest challenges brands face when trying to unify these channels?

It’s too many moving parts and not enough cohesion. You’ve got different teams handling creative, media, and measurement, and they’re not always working in sync. Even if the idea is strong, it can break down in execution. The opportunity is simplifying that process so the idea carries through instead of getting lost between partners. 


How can advertisers create a more seamless omnichannel experience across these touchpoints?

It comes down to continuity. The experience should feel like one idea moving across channels, not separate campaigns stitched together. If someone sees something in DOOH, there should be a natural next step on mobile. When that flow is intentional, it feels less like advertising and more like something that actually makes sense to engage with.


What role does data play in bridging the gap between DOOH, mobile, and retail media?

Data is important, but there’s almost too much of it now. Everyone has access to similar signals, similar targeting, similar optimization. The real value is using data to support the experience, not define it. When it’s used correctly, it helps connect exposure to action, but it can’t replace what actually makes someone pay attention in the first place. which is the creative.


Are there specific technologies or platforms helping reduce fragmentation effectively?

The ones that work are bringing everything closer together, creative, distribution, and measurement. Speed is a big part of that. If it takes months to build something and then longer to get it live, you’ve already lost the moment. The shift is toward systems that can move faster and keep everything connected from the start and deliver results in days.


How can brands better measure ROI across multiple channels without siloed data?

It’s about looking at the full path, not individual channels. When you connect DOOH exposure to mobile engagement and real-world behavior, you start to see how everything works together. That’s when measurement becomes meaningful instead of just reporting on isolated pieces.


What trends are you seeing in programmatic advertising across DOOH and mobile?

Programmatic is evolving from just automating delivery to actually connecting channels. DOOH is becoming more measurable, mobile is capturing that follow-on behavior, and together they’re starting to show real lift when used properly. The more those pieces work together, the more effective the system becomes.


How important is personalization when connecting retail media with DOOH and mobile campaigns?

Personalization matters, but it’s less about over-targeting and more about relevance. If you’re in the right place at the right time with something that actually resonates, that’s what drives action. Overcomplicating it with too many variations or signals can actually make things harder to execute effectively.


What advice would you give to marketers just starting to integrate these channels?


Start by understanding where your audience is in the real world and how your brand can show up meaningfully in those everyday moments. Then focus on creative that is contextually relevant, not just reaching people but actually capturing attention and leaving an impression. Most importantly, treat these touchpoints as opportunities to create engaging, memorable experiences that bring a bit of energy and delight to their day.


Looking ahead, how do you see the future of unified advertising across DOOH, mobile, and retail media evolving?

It will be less about channels and more about how quickly you can move from capturing attention to driving action. The signals will continue to look more similar across platforms, so the difference comes down to what actually makes someone stop and engage. The advantage will sit with brands that can do that consistently and move quickly across environments.
 Where Brands Become Experiences: The Rise of Experiential Retail Spaces

Where Brands Become Experiences: The Rise of Experiential Retail Spaces

marketing 20 Apr 2026

1. How are Gen Z and Gen Alpha changing the traditional retail mall experience?


Gen Z and Gen Alpha don’t see malls as places to shop. They see them as places to experience, linger, socialize and find joy. For them, physical spaces are social platforms. They’re coming for discovery, content creation, and shared moments, not just transactions.


Gen Z expects environments that are dynamic, immersive, and constantly evolving. They want spaces that give them something to do, content to capture, and experiences to share. That fundamentally shifts the role of the mall from retail destination to cultural stage.


2. What inspired Westfield to transform malls into broadcast and experiential hubs?


We recognized a simple truth: Attention has fragmented, but physical environments and tangible experiences still command attention at scale if you design them correctly.


Our properties sit at the intersection of commerce, culture and community. By evolving them to operate at their full potential, they evolve from places people visit to platforms brands can activate and amplify. It’s about turning passive foot traffic into active audience engagement.


3. Can you explain the idea of “the physical environment as media”?


Traditionally, media has been something you place into an environment. We’re flipping that.


The environment itself becomes the media channel. Every surface, every screen, every spatial moment is an opportunity for storytelling. Instead of interrupting people, brand moments have become part of the experience. You’re not just seeing a campaign - you’re actually inside it. That creates deeper emotional resonance and dramatically increases memorability.


4. How do creator-led launches and live cultural events fit into this new strategy?


Creators are today’s cultural distributors. They don’t just amplify moments—they define them.


By operating spaces that are production-ready and broadcast-capable, we allow brands to launch products, host premieres, and stage cultural moments that live simultaneously in the physical and digital worlds.


A creator-led launch at Westfield doesn’t just reach the audience in the room, it cascades across social platforms in real time, turning a single event into a global moment.  A great example of this is the BTS x Arih retail ramen launch that took place the weekend of April 10th – which was posted about across TikTok and Instagram feeds.

 

5. What makes Westfield Century City’s new space unique compared to traditional malls?


Westfield Century City is purpose-built for this new era. It’s not retrofitted—it’s designed from the ground up as a hybrid of venue, media platform, and cultural hub. Our hero event space in LA, The Atrium, acts as the “town square of LA,” with integrated infrastructure that supports large-scale productions, premieres, and brand activations seamlessly.


What makes it unique is the convergence: event space, high-impact media, and audience density all working together in one cohesive ecosystem.


6. Could you tell us more about The Centurion and its role in this transformation?


The Centurion is a defining example of where retail and media are headed. It’s not just a screen—it’s a broadcast surface engineered for live moments, real-time content, and cinematic storytelling. With high-resolution LED, optimal sightlines, and integrated production capabilities, it enables brands to create experiences that feel more like live entertainment than advertising.


Its role is to anchor the entire media ecosystem at Century City, turning the space into a stage where brands can premiere and participate in culture.


7. How does real-time impression measurement benefit brands and advertisers?


Measurement is what turns experiential from art into science. With real-time analytics like dwell and attention time, we can quantify impact in ways that weren’t possible before. Brands can understand not just how many people saw something, but how they engaged with it. This capability closes the loop between physical experience and performance marketing, making experiential a measurable and scalable channel.


8. Why are social-first and viral activations becoming so important in retail spaces?


Because the true audience is no longer limited to who’s physically present. The most successful activations today are designed to travel—visually, emotionally and culturally. If it doesn’t translate beyond the four walls, it isn’t scalable.


We think about every experience through a dual lens: how it feels in person and how it performs afterwards. When you get both right, you create exponential reach.


9. What impact will these changes have on brand storytelling and customer engagement?


Brand storytelling is becoming more immersive, more participatory, and definitely more immediate.


Instead of telling consumers what a brand stands for, we’re creating environments where they can experience it firsthand. That shifts engagement from passive consumption to active involvement.


The result is stronger emotional connection, higher recall, and ultimately, greater brand affinity. We’re seeing this across categories, but especially in entertainment. As just announced – Apple TV+ is hosting a truly immersive two weekend-long activation “Think Apple TV" (April 23-April 26 and April 30-May 3) featuring interactive experiences from a lineup of series including: Pluribus, Margo’s Got Money Troubles, The Morning Show, Shrinking, Your Friends & Neighbors, Imperfect Women, Slow Horses, and Stickfan. The installation will offer fans the opportunity to experience their favorite shows up close like never before.


10. What future trends do you see shaping the next generation of retail experiences?


We’re moving toward a world where retail, media, and entertainment fully converge. You’ll see more real-time, adaptive content—experiences that change based on audience behavior. More integration with creators and communities. More seamless connections between physical spaces and digital ecosystems, from AR to live streaming to commerce.


And most importantly, you’ll see a continued shift toward purpose-built environments—spaces designed not just to sell products, but to host culture. The future of retail isn’t about transactions. It’s about moments and the brands that create them will win.
 AI may shape the search, but retail media still wins the sale

AI may shape the search, but retail media still wins the sale

marketing 17 Apr 2026

By Brendan Straw, Country Manager, Shopfully Australia


AI is rapidly changing how Australians shop. It is making product discovery faster, easier and more personalised, and giving consumers new ways to compare prices, assess options and narrow their choices.


But discovery is not the same as conversion. Shopfully’s 2026 State of Shopping research shows that while AI is becoming a powerful tool for comparison and recommendation, the final purchase decision still depends on something more immediate: whether the product is available nearby, competitively priced and relevant in that moment. That is where retail media matters most.


AI is changing how shoppers discover


Australian shoppers are more deliberate than ever. They are price-conscious, research-driven and increasingly comfortable using digital tools to stay in control of what they spend.


Digital has long played a role in this behaviour, with around 81% of Australians researching products online before purchasing in-store. AI is now accelerating this shift. It removes friction from the research phase, giving shoppers instant access to comparisons, tailored recommendations and real-time alternatives.


Our research found that 71% of shoppers are already using AI to compare prices across retailers, 43% use it to track price drops, and 38% rely on AI for personalised product recommendations. For retailers, this wider top of funnel creates a more competitive and complex path to purchase. 


Retail media is where decisions are won


As AI expands the discovery phase, it also makes it easier for shoppers to delay commitment. Shopfully’s research shows 67% of shoppers are spreading their spend across multiple retailers to secure better value. Loyalty is weaker, comparison is easier, and the route to purchase is no longer linear.


That creates a new challenge for retailers. It is no longer enough to be discovered. Retailers also need to win the decision at the point where a shopper is ready to act.


Retail media plays that role by turning intent into action. It gives retailers a way to reach high-intent shoppers with information that is locally relevant and immediately useful: whether a product is in stock nearby, available at the right price or backed by a timely promotion. In a shopping journey shaped by AI, those details are often what close the sale.


Turning AI‑led discovery into real‑world sales


To convert AI-led discovery into sales, retailers need to focus on three things.


First, they need to be visible at the moment of decision, not just the moment of discovery. As shoppers compare options across channels, brands must show up when consumers are actively weighing where to buy.


Second, real-time retail data needs to be connected to that experience. Inventory, local store availability and current pricing should not sit in separate systems if retailers want shoppers to move from interest to action quickly.


Third, promotions need to be more dynamic and more relevant. In an environment where shoppers can compare alternatives instantly, generic messaging is easier to ignore. Retailers need offers that reflect intent, timing and location if they want to convert consideration into purchase.


Just as importantly, the path from digital discovery to store visit must feel seamless. The less friction there is between finding a product and buying it, the more likely a shopper is to convert.


The future belongs to retailers who can bridge the gap


AI is reshaping the top of the funnel, but it is also making competition harder. The easier it becomes for shoppers to compare products, prices and retailers, the harder it becomes to win a sale on visibility alone.


The retailers that succeed will be those that can bridge discovery and decision making. AI may influence what shoppers consider, but retail media is what helps turn that consideration into action with the right offer, in the right place, at the right time.
 Building for the Agentic Era: How AI and Identity Are Transforming Audience Data Activation

Building for the Agentic Era: How AI and Identity Are Transforming Audience Data Activation

marketing 16 Apr 2026

1. The advertising ecosystem is evolving quickly as organizations adapt to new privacy expectations, identity frameworks, and AI-driven technologies. From your vantage point leading revenue at Optable, what are the biggest shifts shaping how brands and publishers approach audience data today?


Three forces of change are converging, creating a real sense of urgency.


The industry’s identity foundation is collapsing. Third-party cookies and shared device IDs aren’t viable anymore. Publishers without a robust first-party identity strategy are already feeling the revenue impact.


Privacy regulation isn’t slowing down and continues to shape how data can be collected, shared, and activated. It’s forcing decisions about consent management and data governance in the infrastructure, not as an afterthought.


And then AI is changing what's possible fast enough that organizations are racing to understand what it means for their workflows before the window for competitive advantage closes. 


Brands and publishers are recognizing that these three aren't separate problems. The ones that understood early on that solving identity and privacy is the prerequisite for unlocking AI are in the best position. You can't build intelligent, automated workflows on top of fragmented or non-compliant data. They’re moving away from trying to survive cookie deprecation towards building the foundation that lets them win in an agentic ecosystem.


2. Optable describes its platform as enabling “agentic collaboration.” For readers who may be new to that concept, how does agent-based technology change the way organizations discover, activate, and collaborate around audience data?


Right now, most of the work in audience discovery, planning, and activation is manual. A publisher receives an RFP, a team member spends hours or days querying data, building a proposal, and setting up a deal. Each step requires human intervention.


Agentic collaboration lifts the burden, using AI agents to take over querying data, building audiences, negotiating parameters, and activating campaigns. This shift keeps a human in the loop for quality control rather than execution.


This means publishers can respond to more RFPs, faster, with richer and more tailored audience proposals, and buyers can discover and activate against premium inventory without waiting for a sales rep to call them back.


What makes this work is that the intelligence moves to where the data lives, rather than the data moving to where the intelligence is. That distinction matters enormously for privacy and for data ownership.


3. Many brands and publishers have invested heavily in first-party data, but unlocking its full value can still be challenging. What approaches are you seeing organizations take to turn these data assets into scalable revenue opportunities?


The gap between having first-party data and utilizing it is still wide for a lot of organizations. A recent survey we did with Digiday found that only 4% of publishers have more than half their audience data identifiable via first-party signals. So even the publishers who have invested are still in the early innings.


The organizations that are closing that gap fastest are doing three things:


  1. They're building a proper identity foundation. They’re not just collecting emails. They’re actually resolving those signals across web, mobile, CTV, and audio into a unified identity graph that makes the data actionable at scale.
  2. They're investing in the infrastructure to enrich and activate that data in real time. They’re moving away from manual processes because the programmatic market rewards speed and precision.
  3. They're putting AI agents to work. They're replacing manual processes by deploying agents to query their first-party assets, build custom audiences, and push them to activation platforms in minutes. They’re ready for the buyer agents that are already searching and evaluating their inventory.


When those pieces come together, they see first-party data working the way it’s supposed to.


4. Collaboration between brands, publishers, and partners has historically required complex integrations and data sharing. How are privacy-enhancing technologies and clean-room environments enabling more secure and efficient data collaboration across the ecosystem?


The old model of manual data sharing is slow, risky, and technically demanding on both sides.


Clean rooms addressed the privacy concern. Advertisers can bring their data into an isolated environment to match against publisher audiences. What comes out is insights and activatable audiences, not raw data.


What's new is that AI and agentic workflows can remove the remaining friction. Data collaboration can feed directly into agentic pipelines that can build audiences, model lookalikes, and automatically push to activation platforms. We call this process agentic collaboration. An advertiser can onboard into an Optable clean room in minutes, and we've had clients go from match to live campaign in hours.


When collaboration is that fast and frictionless, it can become a regular part of how deals get done.


5. Identity continues to be a central component of effective audience activation, particularly as marketers work across multiple channels like web, mobile, and connected TV. How should organizations think about building an identity strategy that supports both reach and accuracy?


The biggest mistake I see is organizations acting like they can resolve identity with a single solution. Different channels operate with different identity signals. Cookies and hashed emails for web, device IDs with consent limitations for mobile. CTV has IP and device IDs but might require server-side integration without the use of tags.


An identity strategy that only works for web leaves revenue on the table. A flexible, multi-channel approach requires a unified identity graph that can span all of those environments from a single platform, with a policy-driven resolution layer that selects the strongest available identifier for each channel and activation path.


Our ID Switchboard manages resolution across UID2, LiveRamp, ID5, Yahoo ConnectID, Epsilon, and others in real time, selecting the best option per environment without requiring publishers to retag or rewrite integrations when they add a new partner or channel.


Identity solutions that optimize purely for match rates often trade precision for scale in ways that hurt performance and confidence. The organizations building durable identity strategies are the ones treating accuracy and consent as non-negotiable. And they’re the ones that will expand their addressable reach over time.


6. Interoperability across platforms, identity frameworks, and marketplaces has become increasingly important in today’s advertising ecosystem. How does enabling collaboration across multiple partners and environments create new opportunities for marketers and publishers?


Historically, interoperability has been waylaid by too many solutions creating dependency rather than connectivity. Proprietary stacks made it hard to work with other partners or adapt as the ecosystem evolved. But interoperability is the key to a successful agentic marketplace.


Optable is a founding member of the Ad Context Protocol (AdCP), which is about enabling AI agents across the advertising ecosystem to communicate, transact, and optimize across organizational boundaries. No single platform should own the entire workflow; the connections between systems working together is where the value is.


A standard like AdCP facilitates agentic collaboration. It means publishers’ inventory and audience data become discoverable and transactable through AI-powered buyer workflows they couldn't access before. On the buy side, marketers can discover premium inventory and act on valuable first-party data from publishers in their own environments.


Agentic buyers are already looking and deciding who gets premium spend, and a publisher who isn't agent-ready is invisible to those workflows.


7. Looking ahead, how do you see AI-driven collaboration and agent-based workflows shaping the future of audience intelligence, monetization, and partnership models across the marketing ecosystem?


The workflows that define how advertising gets planned, transacted, and optimized today were designed for a world where humans painstakingly managed every step. That world is changing fast.


What I'm most excited about, and what I'm seeing early evidence of with our clients, is that agentic workflows go well beyond speeding up existing processes. Agents operating across publisher first-party data can surface audience insights faster than a human analyst, optimize in-flight against real signals rather than relying on post-campaign reports, and close the loop between planning and outcomes in ways that were impossible before.


Publishers with the right infrastructure can offer demand-side access to their audiences and inventory in ways that didn't exist a year ago. Advertisers can run real-time scenario modeling against publisher first-party data without a week of back-and-forth.


The best-performing relationships we're seeing aren't just vendor-client arrangements. We're working with partners like Scope3, Newton Research, and Chalice AI to build agents together that serve use cases none of us could address alone.


The organizations that will lead through this transition are starting with solid data infrastructure and identity foundations, because AI is only as good as the data it operates on.
 AI Agents, Protocol Wars, and the Future of Shopping: Inside Agentic Commerce with Botify

AI Agents, Protocol Wars, and the Future of Shopping: Inside Agentic Commerce with Botify

marketing 16 Apr 2026

Is agentic commerce the next big thing, or just hype?
 
In this interview with AJ Ghergich, Global VP at Botify, we break down the emerging landscape of agentic commerce, what it means, and how brands should adapt to win in this new era even amid the ‘protocol wars’ between OpenAI and Google.

For people hearing the term for the first time: what is agentic commerce and how is it different from AI-powered shopping or a chatbot on a retail site?

Agentic commerce represents a significant shift in the future of retail.

Chatbots are reactive, working in a turn-based way: you say something, and the chatbot responds, reacting to user input in a fixed workflow. Meanwhile, AI-powered shopping might personalize recommendations or curate options, but you, the human shopper, make the actual browsing and buying decisions.

Agentic commerce is fundamentally different. The entire shopping experience rests with AI agents. It’s goal-based, powered by fully autonomous agents that own every step from discovery to purchase to returns and even subscription management. These agents don’t just respond like chatbots; they proactively plan, sequence steps, and crucially, use tools (like APIs) to execute. We’re not technologically there yet, nor are consumers, but this is where the retail industry is heading.

After OpenAI announced Instant Checkout and then appeared to pull back, what did that reveal about what’s actually feasible (technically, commercially) right now?

The industry is not quite there when it comes to fully autonomous, end-to-end transactions. The research and discovery phases are moving quickly—shoppers already use conversational AI for product discovery but the transactional side remains a major challenge.

With OpenAI’s Instant Checkout, it was clear that the discovery phase worked, but actual transactions didn’t scale. There are many real-world complexities, like real-time inventory, sales tax integration, and fraud detection—all the unglamorous but absolutely critical logistics for agentic commerce to work.

Plus, there isn’t enough adoption among retailers and merchants yet. Think about the launch of electric vehicles. The vision, direction, and interest were there, but the charging-station infrastructure wasn’t. It doesn’t mean the EV vision failed; it means we put the cart before the horse. For OpenAI, they proved people want and will use AI for discovery and research, but the underlying transactional and infrastructure stack needs to catch up before agentic commerce can really deliver on the full promise.

What else are you seeing emerge in the agentic commerce space?

Right now, we’re seeing what I’d call a “protocol war”—Open AI’s Agentic Commerce Protocol (ACP) vs. Google’s Universal Commerce Protocol (UCP). Both ACP and UCP are designed to be a universal language for agents to communicate with existing tech stacks, similar to how we have one standard for apps to communicate via APIs. The big players are jockeying for the technical framework that will win and be used by the masses.

Amazon, interestingly, is holding its cards close and hasn’t come out to support ACP or UCP or introduced its own protocol. They’re showing signs of leaning into agentic commerce, but crucially, they’ve also walled off a lot of their content, blocking outside AI platforms from finding and crawling it. If you don’t have access to Amazon, Target, Walmart, and a few others, you’re missing the heart of retail. Ultimately, the winning protocols will need buy-in (or at least access) from these giants to come out on top.

What parts of agentic commerce are most likely to stick over the next 12–24 months? How should retail marketing and e-commerce teams adapt their strategies to remain competitive?
 

AI-powered research and discovery isn’t going away—full stop. Consumers are embracing LLMs, and there’s no turning back.

But for brands, being crawlable to search and AI platforms is no longer enough. Behind the scenes, structured data and product feeds become even more critical. No matter which technologies win the protocol war, agents will need clean, structured, up-to-date data from retailers’ product feeds to perform discovery and (eventually) transactions.

Product feeds need to be highly structured, AI-optimized, and adaptable, or brands risk being left out of AI-driven recommendations. Think of feeds and structured data as the sitemaps of agentic commerce: they’re foundational and agnostic to who wins the standards battle. And this is why we just launched Botify Agentic Feeds, to automate the creation and delivery of AI-ready, protocol-compliant product feeds. With Agentic Feeds, retailers can ensure their products are always accessible and compelling to AI agents, whether by enriching feeds with reviews and Q&A content or by adapting immediately as protocols evolve. The brands that win will be those that become the trusted data source the agents turn to.


More broadly speaking, I also think AI visibility as a KPI will stick. Retailers want to know: “Is my brand or product appearing in AI-powered shopping experiences?” That’s different from traditional rank tracking, and it’s rapidly becoming top-of-mind for CMOs.
 

To remain competitive, brands must focus on infrastructure and feeds that power AI responses. What OpenAI tried to do with Instant Checkouts will likely not become a reality this year—the technology must mature, and consumer trust must grow. But so much can be done today to ensure your brand has the right foundation and competitive edge to succeed, no matter where the industry goes next.
 

If AI agents are crawling retail sites more aggressively, what new opportunities and risks does that create for marketing and e-commerce teams, and how should they adapt their crawling/traffic policies?
 

The explosion in bot traffic is massive. Retailers experienced +5.4x increases year-over-year in AI bot visits, and that’s on top of the massive growth we saw the year prior. Even more notably, for every one OpenAI user session, brands see an average of 198 bot crawls—for Google, it’s one session per six crawls. What that shows us is that discovery isn't necessarily happening on brand sites anymore. For marketing teams, the risk comes from failing to adapt measurement. Traditional metrics, like website traffic, no longer capture the full picture. As consumers discover products directly through AI platforms like ChatGPT, they may never visit your site until they’re ready to purchase. Without understanding where and when you appear in AI search, and without optimizing for it, you miss opportunities to strengthen visibility and generate new revenue.

More broadly, the upside is that AI platforms can be seen as a new discovery channel with massive potential. Every time a new discovery platform has emerged, like social in the 2010s, early adopters have won market share. The brands investing in high-quality, structured product data and robust site infrastructure today will be the ones that win as these agentic channels mature. Retailers should monitor bot policies, ensure their site is crawlable and data-rich, and use the opportunity to outmaneuver slower competitors.

Botify works with some of the world’s leading retailers and e-commerce brands. What are you hearing from your customers about the future of AI in retail? What are they most excited about, and what’s keeping CMOs and e-commerce leaders up at night?
 

Brand leaders are excited first by the promise of a new, measurable revenue channel and the chance to outpace competitors by adopting new, AI-driven models early. And the savvy CMOs realize that you can’t build visibility in AI search (AEO/GEO) unless you already have a strong SEO foundation. The promise is that investments in search visibility now compound across both human and AI/agentic channels. It’s exciting to know that so much of what we’re already doing by traditional means, like SEO, will still have gains tomorrow.

But there’s also a lot that keeps leaders up at night. Loss of control over the customer journey is one of the biggest concerns. For years, CMOs have painstakingly mapped personas and multi-step journeys. Now, the 12+ step journey is collapsing to one or two, and it’s not even a human making the purchase. Suddenly, the customer is an algorithm, using its own tools and reasoning to make decisions. 

 
It’s forcing CMOs to wrestle with tough questions: How do I serve an AI customer? How do I shape its opinions or decisions? Are we moving fast enough as an organization? To this last question, the answer is almost always no. The remedy is to focus on the foundational strategies that will produce results, no matter which standards or platforms win: structured data, feeds, and infrastructure.
 Grief, Grit, and Growth - What Business Leaders Can Learn from Life’s Defining Moments

Grief, Grit, and Growth - What Business Leaders Can Learn from Life’s Defining Moments

business 16 Apr 2026

Introduction

Laura Briel Sullivan, a former bank Chief Marketing Officer, turned author of Sailing with Angels: A Poetic Tale of Grief and Grace, brings a unique perspective shaped by more than 25 years in financial services and a personal journey into storytelling.


Her work explores how life transitions caregiving, loss, and career reinventions and how they can shape how people make decisions, build relationships, and move through the world.


Q1. You spent more than two decades in financial services, including at American Express. What led you to step into creative writing?

Storytelling was always there; it just waited its turn. I grew up surrounded by stories, from my grandmother’s index cards of family lore to my father’s “to be continued” bedtime tales.

Like many people, I built a career first. But over time, I found myself in a moment that’s very familiar to many in my generation -- supporting aging parents while still raising children and managing a career.


That experience shifts your perspective. It makes you think differently about time, relationships, and what really matters.


The book came from that place, and from a lifelong tradition of gifting books during meaningful moments. I wanted to create something simple --  a book you can read in minutes, but return to when you need it most.


Q2. You created not just one book, but a trilogy. Can you explain the concept and who each book is for?

The series is designed as three companion books, each reflecting life’s headwinds:
  • Grief — Sailing with Angels
  • Grit — Sailing with Alligators
  • Growth — Sailing with Anglers

Each book is intentionally short, visual, and reflective, something a child can understand and an adult may need.


Sailing with Angels is often given in moments of loss, it’s quiet, comforting, and helps people process grief. Sailing with Alligators is about navigating difficult people and challenging environments, something we all encounter in life and work. Sailing with Anglers focuses on growth, mentorship, opportunity, and learning how to move through different seasons. Together, they’re meant to sit side by side. 


Q3. Why create the books like you did?

Because some moments people value the unspoken words, to read and reflect on their own. In my family, books were always a gift for both hard and joyful moments. Over time, I noticed that the books people hold onto are the ones that meant something at the right time.


These books are designed to be that kind of object, something you can leave on a bedside table or coffee table, pick up in a quiet moment, and find something that resonates. 


Q4. Many of your themes center on caregiving and generational relationships. Why is this so relevant right now?

There’s a significant generational shift underway. Many Gen X professionals are in the middle, of supporting parents while raising children, often from a distance. I lived that reality, and as an executive in financial services it shaped how I thought about supporting others through it. It changes how people think, feel, and make decisions. It resets priorities and reshapes time. It also brings something into focus: the most valuable inheritance is not financial, but the wisdom, habits, and perspective passed down over time. Now it is our turn to carry that forward, to support each other, and be for the next generation what our parents’ friends were for us. My hope is this fable resonates, reflecting the fog of grief, the lessons we carry, and how we learn to let go and move forward.

Q5. What can business and marketing leaders learn from this moment?

The biggest opportunity is understanding your audience in context and the challenges they face. The real advantage lies in blending human connection with data-driven insight to help people navigate life’s hardest moments, including loss. People don’t make decisions in isolation. In financial services, the picture is often unclear, with multiple people involved in supporting a client, making it harder to serve the primary decision maker while enabling the right support system around them. Decisions are made in the middle of real life: caregiving, transitions, milestones, loss. Organizations that recognize this and show up with relevance and empathy build stronger relationships, stronger cultures, and more engaged employees. It starts with understanding what matters most in a given moment. Given we are the midst of one of the largest generationals transitions, it is critical for businesses to really lean in to how to show up.  

 

Q6. You’ve made a meaningful career pivot. What advice would you give to others considering a new path?

Careers aren’t linear. I have learned that they evolve. They “tack and jibe” depending on the conditions. For me, the realization was that I wasn’t starting over, but I was building on everything I had already learned. The skills from financial services and Amex -- discipline, empathy, strategic thinking -- carried directly into my writing.

If you’re considering a pivot, I would say to keep these three things in mind:

  • Pay attention to what has stayed with you over time 
  • Trust that your skills translate 
  • And give yourself permission to try 

You don’t have to abandon one path to explore another.


Q7. Your work also touches on the people who shape us Angels, Alligators, and Anglers. How should leaders think about that?


I tend to think in threes. Every life and career is shaped by three forces:
 • What we learn from others
 • How we build resilience
 • How we learn to operate in the waters that suit us best


Great leaders focus on others sharing wisdom, encouraging resilience, and helping people find the waters where they can truly thrive.


Q8. What do you hope people take away from your books?

That connection is what lasts. I have come to think of it as the fairy dust of generational alchemy, the way wisdom, stories, and care move from one generation to the next and shape who we become. Whether in families or at work, it is the relationships we build and the stories we carry forward that stay with us. They influence how we lead, how we support one another, and how we navigate change. My hope is that people feel called to carry that forward, to be part of that chain for someone else.

 

Q9. How did your career shape the way you identified the audience and need for this book?

My career taught me to start with three questions: who is the audience, how large is it, and what problem are they facing. At work, I was constantly challenging my team to think through the impact of the massive generational shift underway. How can we help? How can technology play a role? What conversations should we be having?

For me, it was also deeply personal. I spent the past decade navigating the end of life for my parents, and I saw how many of my peers are in that same season. At the same time, I felt the loss of the people who had guided me, which raised a new question: how do we step into that role for the next generation while supporting one another now?

I was fortunate. My grandmother and my parents gave me a steadying gift, a sense of faith and the courage to have honest conversations about death. That shaped this book. I wanted to create an approachable way into that conversation, one that reflects the experience so many of us are living through and helps open the door to connection and support.
 

Q10. These stories have a strong sense of place. Are they based on real places and people?

They are. Sailing with Angels is deeply rooted in Edgartown, Massachusetts, where I grew up. Many of the characters are inspired by real people, shaped with creative license and brought to life through names like the Tinkerer, the Alchemist, and the Harbormaster. Some of their backstories trace to remarkable lives, including a founder of CVS, an innovator in lacrosse stick manufacturing, and someone involved in casting locals for Jaws.

 

As the series continues, I take more creative freedom. The later books move to the bayou and across different fishing landscapes, from deep sea to river bends to ice. I had a lot of fun with characters like the Alligator Hunter and the Bayou Broadcaster, and even more learning along the way.
   

Page 2 of 47

REQUEST PROPOSAL