The world's leading brick-and-mortar digital experience platform has partnered with TikTok, bringing a best-in-class content experience to thousands of public establishments

Raydiant, the industry-leading in-location Experience OS, is excited to announce a new partnership with TikTok, the leading destination for short-form mobile video, leveraging the platform's newly announced 'Out Of Phone,' offering

This TikTok and Raydiant partnership is set to bring TikTok's highly engaging and entertaining content beyond the mobile phone to Raydiant's network of thousands of brick-and-mortar clients across the US. This new TikTok channel will not only entertain patrons but also provide businesses with a powerful opportunity to showcase advertising alongside TikTok's captivating feed, which has been optimized for public settings, and display it across screens in retail stores, restaurants, hotels, banks, and more.

"This integration with TikTok represents an exciting leap forward in redefining how brands engage with their customers," said Bobby Marhamat, CEO of Raydiant. "By seamlessly infusing TikTok's dynamic content into physical spaces, we're unlocking a powerful channel for businesses. Raydiant is at the forefront of revolutionizing in-store digital experiences, and this collaboration marks a pivotal moment."

"Expanding the TikTok experience beyond the mobile phone and into physical locations with Raydiant, allows us to bring the joy and creativity of TikTok to patrons of Raydiant's clients' brick and mortar locations," said Dan Page, Global Head of Distribution, New Screens at TikTok. "This partnership will also provide digital advertisers a powerful and unique new advertising channel, combining the power of TikTok's captivating content with Raydiant's high-visibility locations."

The TikTok integration with Raydiant will give brick and mortar operators and brands to showcase TikTok content across experiences that they are building to engage with their end users. 

Verint^®, The Customer Engagement Company^®, today announced the launch of the Verint Personal Identifiable Information (PII) Redaction Bot giving organizations a way to automate compliance, reduce risk, and protect their customers’ sensitive personal data such as credit card and social security numbers, dates of birth, etc.

“With data privacy laws increasing across the globe to help protect citizens, brands need to comply, or they risk having damaged reputations and a lack of trust from customers due to the possibility of data breaches. And even if that data doesn’t fall into the wrong hands, it can still spell financial disaster from costly fines due to non-compliance,” says Verint’s David Singer, global vice president, go-to-market strategy. “Verint’s PII Redaction Bot joins the large team of bots available on the Verint Open CCaaS Platform and leverages Verint’s DaVinci AI and Engagement Data Hub to elevate an organization’s existing data protection strategies.”

Verint’s Open CCaaS Platform offers multiple approaches to data protection, helping ensure the highest levels of data security and compliance for customers. Redaction has been practiced in the industry for quite a while based on manual processes, leaving room for human error. The Verint PII Redaction Bot automatically identifies and removes PII in interaction data. It can be used in combination with other approaches like automated screen triggers to redact PII.

The Verint PII Redaction Bot is part of Verint’s team of specialized bots powered by the Verint Open CCaaS Platform with Verint Da Vinci AI and Verint Engagement Data Hub at the platform core.

Innovations usher in a new era of operational efficiency by scaling human expertise with the power of automation and AI

PagerDuty, Inc., a global leader in digital operations management, today announced new AIOps and automation capabilities for the PagerDuty Operations Cloud^SM, enabling customers to accelerate and optimize their critical operations in service of business transformation. The PagerDuty Operations Cloud Fall 2023 release includes event orchestration, runbook automation and updates around its recently announced generative AI (GenAI) use cases, helping organizations cut operating costs, accelerate innovation, and mitigate risk of operational failures.

According to a recent survey conducted by IDC, more than 53% of organizations say an hour of downtime on a revenue-generating service costs them a minimum of $100,000, with nearly 20% of respondents saying it costs them $250,000 per hour or more.¹ In another IDC survey, 36.7% of respondents said the average time it takes to restore a service when a production outage occurs is between one hour and one day, with 31.5% of respondents in the same survey saying their average restoration time is between one day and one week.²

By using the PagerDuty Operations Cloud, enterprises are able to ensure up to 75% less downtime³. This can equate to millions of dollars saved or revenue preserved in a single year. To optimize digital experiences and reduce costly downtime, enterprise CEOs and CIOs are seeking integrated platforms like PagerDuty that go beyond patchwork solutions and leverage AI and automation across their entire product portfolio. To help customers remain competitive, retain and expand customers, and accelerate innovation in a resource-constrained environment, the PagerDuty Operations Cloud offers next-generation AI and automation to quickly resolve issues, minimize interruptions, reduce tool sprawl, and build more automation faster.

Do more with less at scale with event-driven automation to trigger intelligent remediation:

• Event Orchestration Variables empower organizations to build intelligent automation that helps inform other tools and processes for faster, more targeted incident response that can be standardized across the organization for better cross-team collaboration.
• Runbook Automation Add-On allows customers looking to automate actions triggered by AIOps, incident responders, or customer service representatives to benefit from capabilities of both Automation Actions and Runbook Automation on a single SKU. This provides a more powerful solution for gathering deeper information from a customer’s environment for triage and diagnosis and running remediation changes to resolve incidents. Leveraging the synergies of Runbook Automation Add-On and AIOps helps resolve incidents up to 95% faster⁴ by allowing the delegation of repetitive tasks to incident responders while also freeing up specialists’ time. With the Runbook Automation Add-On, customers can also reduce planned downtime by 85%⁵ and support costs by 55%⁶.

Increase team productivity and time for innovation with AI and AIOps:

• Global Alert Grouping reduces interruptions by grouping event data across all your services for teams to gain a better understanding of the incident scope when you need to coordinate with other teams to quickly resolve issues. Whether you need to curb noise on one or multiple services, PagerDuty allows you to customize how event data is grouped. On average, customers using PagerDuty AIOps are able to reduce the overall number of incidents by 87%⁷, minimizing unnecessary interruptions and keeping teams in flow.
• AI-Generated Incident Postmortems enable teams to save hours–and in some cases, days–of effort, removing toil and improving accuracy associated with post-incident analysis. PagerDuty automatically creates a draft postmortem using GenAI to empower teams to focus on refining their learnings and action items for improving their operational processes. With the click of a button, PagerDuty triangulates and collates incident data to help generate comprehensive summaries of what happened, when, how it was resolved, and key action items. This ensures that incident analysis is timely and relevant, and enables a continuous loop of learning. The feature is now in beta–interested customers should sign up for the waitlist.
• AI-Generated Status Updates remove manual work associated with stakeholder management during incident response to keep teams focused on resolution. Early customer feedback of AI-Generated Status Updates has shown that some companies designate as many as three responders to handle stakeholder communication. With AI-Generated Status Updates, drafting the message only takes one click, making it easier for the responder to review, edit and send updates to keep internal stakeholders and executives in the loop. This can potentially cut down the number of responders needed from three to one, saving costs and helping scale your workforce. The feature is now in beta–interested customers should sign up for the waitlist.

Improve operational resilience with a platform that fits with the way you work:

• Google Cloud Personalized Service Health Integration sends proactive, customized and detailed alerts about Google service disruptions to get ahead of customer impacting issues. The PagerDuty and Google Cloud partnership offers a vital platform for efficient cloud operations, aiding customers in responding to disruptions and ensuring smooth digital experiences.
• Slack/Chat as a Contact Method allows chat app users to elect to use chat apps as a contact method for incident response, adding to an already comprehensive integrated experience for customers using PagerDuty with Slack.

Supporting quotes:

“PagerDuty Operations Cloud is the single source of truth of what's actually happening at any given time,” said Yasin Quareshy, Head of Cloud Technology at TUI. “On average, the time to recover from an incident is at least 30% quicker. With automated recovery it can be 90% quicker. If TUI already knows a scenario, PagerDuty learns and responds by executing automated scripts to recover from service disruptions. Customers don’t even notice that we’ve had an issue. The business impact is in the millions of dollars saved.”

“Organizations today can quickly become overwhelmed by interruptions and data, but by leaning into the power of automation and generative AI, there’s an opportunity to reduce the amount of noise and turn passive data into actionable insight,” said Sean Scott, Chief Product Development Officer at PagerDuty. “PagerDuty is giving teams the ability to do their jobs even more efficiently so they can focus on delighting their customers and building the next generation of innovative technology.”

LiveRamp, a leader in data collaboration, today launched its new partner solution for AWS Entity Resolution by Amazon Web Services (AWS). LiveRamp’s leading identity resolution capabilities now support additional identifier types and are available natively within AWS Entity Resolution. With this integration, marketers, publishers, tech platforms, and agencies can extend interoperability of data in the cloud to marketing and advertising destinations using RampID™, LiveRamp’s durable, privacy-centric identifier connecting clients to the digital and martech ecosystem.

Recently launched at AWS New York Summit, AWS Entity Resolution helps companies easily match, link, and enhance related records across applications, channels, and data stores. Customers can get started in minutes using easy-to-configure entity resolution workflows from AWS that are flexible, scalable, and can seamlessly connect to their applications and data service providers. AWS Entity Resolution offers advanced matching techniques such as rule-based, machine learning (ML)-powered, and data service provider-led matching, to help customers more accurately link and enhance related records of customer information, product codes, or business data codes.

“The Washington Post delivers and fosters engagement around politics and culture. LiveRamp’s integration with AWS Entity Resolution is an exciting marketing enhancement that will enable us to bring experiences to our audiences in a data-driven way,” said Josh Peters, Head of Global Commercial Data Strategy, Partnerships, and Governance at Washington Post. “Enhancing the data solutions in our cloud environment is critical for us to better reach and engage our audiences and securely collaborate with partners.”

LiveRamp’s enhanced identity resolution solutions are designed to consolidate all common identifiers into a stable, pseudonymous key available directly within a client’s AWS cloud environment. By integrating these capabilities into AWS Entity Resolution, data and operations teams gain a no-code solution to enhance collaboration, activation and media measurement while streamlining cloud data operations. LiveRamp also increases connectivity to the wider media landscape by providing the ability to connect person and household-based audiences to hundreds of media destinations with enhanced scale.

RampID can accelerate critical marketing data operations with other native AWS services. It supports and enhances cross-channel media measurement workflows in AWS data lakes, media collaboration in AWS Clean Room collaborations, and artificial intelligence (AI) model development with Amazon SageMaker. RampID also helps brand marketers enrich their cloud data infrastructure by unlocking more granular insights about their customers.

“AWS Entity Resolution helps brands connect and enhance their customer records safely and efficiently with more precise results,” said Erin Boelkens, VP of Product, LiveRamp. “Now data teams can quickly scale their future-ready AWS marketing stack by integrating media analytics, AI, and partner data collaboration, enhanced by LiveRamp’s identity and connectivity in the cloud and beyond.”

Ooma, Inc., a smart communications platform for businesses and consumers, today announced the company has expanded into the Asia Pacific region in support of its largest customer, IWG plc, and its industry leading brands including Regus and Spaces.

IWG, also known as International Workplace Group, is the world’s leading provider of hybrid work solutions, with more than eight million customers worldwide and 3,500 locations in more than 120 countries.

Ooma has recently enabled phone and unified communications services for IWG customers in Australia, New Zealand and Hong Kong, as part of Ooma’s and IWG’s long term plan to establish cloud UCaaS services around the globe, and expects to add more countries in the region later in 2023. In total, Ooma now serves IWG customers in 25 countries across North America, Europe and Asia at brands including HQ, No 18, Regus, Signature and Spaces.

IWG partners with Ooma to offer two custom-designed phone plans to IWG customers: Business Phone, which has metered calling and no monthly fee, and Business Phone Pro, which offers a full suite of advanced features at an additional monthly charge. Customers can access their phone lines through mobile and desktop apps, or by purchasing or renting desk phones.

IWG also powers its unique centralized call answering (CCA) solution using Ooma. CCA allows IWG customers to have their calls answered by remote agents and directed per the customer’s instructions, just as if the business had its own personal assistant answering calls directly. Ooma enables IWG agents to know who is calling and how to direct the calls, along with advanced call queuing, distribution, management, a custom agent interface, and analytics to ensure an optimal customer experience.

Together, Ooma and IWG have developed tools and processes to onboard and manage a high volume of customers. Ooma APIs integrate with IWG systems for smooth and cost-effective customer enablement and support. The flexibility of Ooma’s platform has made it possible for IWG to satisfy differing needs around the world, manage its services more cost-effectively, and develop new revenue streams.

“IWG partnered with Ooma to smoothly migrate customers to our new phone plans, which were carefully tailored to our required specifications,” said Andre Sharpe, managing director of IWG Technologies in Zug, Switzerland. “Ooma’s support for our call answering center has further increased the efficiency and flexibility of this important customer service function.”

“We’ve been working with IWG since 2019 and in that time we’ve tapped every aspect of Ooma Business – small business phone service, enterprise unified communications, connectivity, and the customizability of our platform – to develop bespoke solutions for them,” said Eric Stang, chief executive officer of Ooma. “We stand ready to deliver the same level of customization and scalability to all our customers in need of innovative communications services.”

FOOM Club Ranking, a leading platform in the realm of Artificial Intelligence (AI), is taking a significant leap forward in the AI industry with the launch of their innovative aggregator, designed for real-time tracking and measurement of Twitter/X’s bot influence. This groundbreaking development empowers users to track trending bots and discover AI personalities that harmonize seamlessly with their brands, opening up new horizons for AI-based marketing strategies.

Comparably dubbed as a "Botmarketcap" akin to the world-renowned Coinmarketcap, FOOM Ranking offers a comprehensive listing that encompasses not only FOOMbots but also influential third-party AI bots. These bots can be effortlessly monitored and contacted through the platform, thereby creating a dynamic environment for users to engage with cutting-edge AI technologies.

One of the most exciting features of FOOM Ranking is its ability to provide real-time results on bot performance. This is paramount for discerning the quality of AI bots and optimizing marketing services using FOOM's innovative creation tools. The dynamic ranking allows users to make data-driven decisions in real-time, thus propelling the AI industry to new heights.

The Process for Bot Listing and Ranking Criteria

Bringing your AI bot into the spotlight is a straightforward process with FOOM Ranking:

1. Nominate Your Bot: To get your AI bot featured on the platform, you simply provide comprehensive details about your bot and its unique characteristics. This step sets the stage for the evaluation process.
2. The Metrics: FOOM Ranking employs a robust set of metrics to assess bot performance. These metrics encompass elements such as engagement, wit, consistency, and flair, which collectively paint a comprehensive picture of each bot's capabilities.
3. Community Votes: The FOOM community plays an active role in the ranking process. Users are encouraged to cast their votes for the bots that resonate with them. This democratic approach ensures a community-driven ranking system that reflects the preferences of AI enthusiasts and industry stakeholders.
4. FOOM Ranking Team Review: The final step in the ranking process involves a thorough review by the FOOM Ranking team, which includes seasoned bot enthusiasts. This step ensures that the ranking is objective, unbiased, and aligned with industry best practices.

With FOOM Ranking's innovative approach to AI bot ranking and monitoring, businesses and individuals now have a powerful tool at their disposal to make informed decisions in the ever-evolving landscape of artificial intelligence. The platform's commitment to transparency, accuracy, and community engagement cements its position as a pioneering force in the AI industry.

Mitek is pleased to announce the appointment of Gillian Channer as the Vice President of Identity Product Management. With a distinguished career spanning product management, business operations, and technology thought leadership, Gillian brings a wealth of experience and industry insight to her new role.

Prior to joining Mitek, Gillian served as the Chief Product Officer for Capita, a leading United Kingdom-based consulting, transformation and digital services business. In this capacity, she led a customer-centric approach to product management across multiple business lines and held the position of Division Product Architecture Director, responsible for defining the company's technical product roadmap for both public and private sectors.

Gillian's impressive career also includes leadership roles at Oracle, where she most recently served as Senior Director of Business Operations. She played a pivotal role globally, driving growth, sales excellence, and customer satisfaction for Oracle's software technology and systems business in the United Kingdom, Europe, the Middle East, and Africa.

In her new role as Vice President of Identity Product Management at Mitek, Gillian will play a strategic part in shaping and delivering the company's roadmap of innovative consumer identity solutions. She will lead a global team of technologists and business experts, driving innovation to protect the global fintech, financial services, and shared economy sectors from the growing threats of fraud and other financial crimes.

"Gillian's vision, record of achievement, and industry insight perfectly complement Mitek’s mission to safeguard the global fintech, financial services and shared economy industry sectors and our customers from online security threats,” said Mitek CEO Max Carnecchia. “While fraudster tactics may evolve, our commitment to innovation remains unwavering."

Channer holds an MBA and a Master of Science degree in coaching and behavioral change, both from the esteemed Henley Business School in the U.K. She is also a certified facilitator of human-centered design by the LUMA Institute.

“In addition to being an experienced product professional, Gillian gives us a fresh perspective and brings a broad skill set, combining executive presence with well-researched candor,” said Mitek SVP Chris Briggs. “We operate in a complicated technology environment. She can speak to customers about identity solutions with the insight, clarity and focus they need to make intelligent business decisions.”

New Apps Give Small Businesses and their Employees Greater Efficiency and Control of their Communication Services and Preferences

FluentStream, the preferred cloud communications provider by small and midsize organizations, today launched two new apps: FluentStream Admin and FluentStream Mobile. Both resources provide business owners and their employees greater efficiency and control of their communication services and preferences, enabling them to stay connected from anywhere.

As businesses continue to grapple with their work environment policies, research shows that hybrid and remote workforces will persist. In fact, by 2025, estimates predict that 36.2 million Americans will work remotely, a 417% increase from pre-pandemic data.¹ To support the growing population of SMBs that are opting for more flexible work environments, FluentStream is committed to delivering tools that enable hybrid and remote workforces.

“FluentStream continues to develop proprietary software that allows organizations to interact with their customers however and wherever they choose,” said Cass Gilmore, CEO, FluentStream. “Our new Admin and Mobile apps make it easier for organizations to reliably provide exceptional customer service regardless of where their employees are physically located.”

The new FluentStream Admin app gives business owners and operational managers complete control of their business phone system and settings. Administrators gain a quick and simple way to make changes to call routing, manage users, change time of day conditions and more. FluentStream Admin provides a streamlined, centralized conduit for administrators to easily manage the entire organization’s communication settings from any mobile device or location.

Natalie Merry, Director of Technology at FourStar Realty, a FluentStream customer for 10 years, said, “I’m so excited about this new tool. FluentStream Admin is intuitive and efficient. It’ll make my job easier and give me more flexibility and control. I appreciate that FluentStream listens to customer needs and delivers valuable tools like this that enable us to operate more effectively.”

FluentStream Mobile enables users to communicate with customers and collaborate with co-workers while on the go. Employees, such as healthcare workers, real estate agents, electricians and other highly mobile professionals, can use their personal phones to call, text, and access features such as visual voicemail and call forwarding from their work extension at any time. FluentStream Mobile increases productivity and improves customer satisfaction with faster response times and more after-hour service options.