• The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading customer loyalty solutions vendors 

• With its comprehensive technology for customer loyalty solutions, Salesforce receives strong ratings across the parameters of technology excellence and customer impact

Quadrant Knowledge Solutions announced today that it has named Salesforce as a Q2 2023 technology leader in the SPARK Matrix™ analysis of the global Customer Loyalty Solutions market. Salesforce was evaluated for its Loyalty Management solution.

The Quadrant Knowledge Solutions SPARK Matrix: Customer Loyalty Solutions, Q2, 2023, includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning. The study provides a competitive analysis and ranking of the leading customer loyalty solutions vendors in the form of the SPARK Matrix™. It gives strategic information for users to evaluate different vendors' capabilities, competitive differentiation, and market positions.

According to Preshit Parab, Analyst at Quadrant Knowledge Solutions, "Salesforce's Loyalty Management platform leverages machine learning algorithms and predictive analytics, allowing brands to create personalized offers and rewards with targeted marketing campaigns. It offers comprehensive features, including the ability to create and manage loyalty programs, track customer engagement, and measure the ROI of loyalty initiatives. Salesforce Loyalty Management is integrated with Salesforce Customer 360, offering organizations a unified view of customers across various channels to deliver tailored loyalty offerings. Owing to its strong partner ecosystem, platform's scalability and ease of use, robust analytical capabilities, and native cloud-based architecture, Salesforce has been positioned as a leader in the SPARK Matrix: Customer Loyalty Solutions, Q2, 2023."

"We are pleased to be included as a Leader in this SPARK Matrix competitive evaluation. This prestigious industry recognition showcases our comprehensive and robust Loyalty Management solution and validates the incredible tool our team has built. Loyalty Management helps our customers deliver experiential programs to achieve higher customer lifetime value, leading to proven ROI, a strong zero and first party data strategy, and ultimately deliver better outcomes such as increased bottom-line revenue." said Ram Machiraju, VP Product Management, Salesforce.

The new release offers finer grained security, improved flexibility, easier cluster administration and monitoring, natural language queries, and many other improvements

Ontotext is pleased to announce Release 10.4 of GraphDB, their knowledge graph database engine. 

GraphDB 10.4 is the first release to be available on AWS Marketplace, adding to the flexibility of how your enterprise can scale and maintain knowledge graph applications. The new AWS operational guide and improvements to backup support on AWS S3 storage increases the efficiency of how you deploy and administer GraphDB on the AWS platform. 

Other new 10.4 features include user-defined Access Control Lists (ACLs) for more granular control over the security of your data. Connectors to external services now include one for ChatGPT that lets you customize the answers returned by the OpenAI API with data from your own knowledge graphs. Building on this, the Talk to Your Graph LLM-backed chatbot lets you ask natural language questions about your own data. 

Several new features make maintenance of running servers easier and more efficient. The improved Cluster Management View shows a wider range of information about the status of each running cluster, and upgrades to the Backup and Snapshot Compression tools reduce backup time by more than 100% and the necessary disk space by more than 300%. GraphDB 10.4's new ability to control the transaction log size minimizes the chance of running out of disk space, and greater control over transaction IDs makes it much easier to analyze transaction behavior and identify potential issues to address. 

For application developers, the GraphDB Workbench's new color scheme increases the user interface's accessibility and overall ease of use, and the reorganization of GraphDB documentation makes it easier to find the explanations you need when you need them.

Rossum, a leading provider of an AI-based document processing platform, announced an expansion into the DACH market. Rossum is responding to the growing demand for Rossum's innovative technology and services.

As part of this expansion, Rossum is actively recruiting top talent for its DACH team. We are looking for sales and partnership experts with experience in AI, machine learning and IDP to expand the service offering in the German market.

Rossum is proud to be an official SAP partner, the global leader in enterprise software. The partnership enables seamless integration between Rossum's AI-based document processing platform and SAP's S/4HANA Cloud. Together, Rossum and SAP offer a comprehensive solution for automating and optimizing end-to-end document processing workflows.

Arpad Deak , Senior Director of Commercial Sales, shared his enthusiasm for the expansion plans: "We are excited and excited to strengthen our presence in the DACH market and offer our advanced document processing platform to a wider range of customers in the DACH region. Our technology has proven popular with customers worldwide

proven and we look forward to proving this on the German market too. The official SAP partnership encourages us in this and enables our customers to seamlessly integrate SAP and Rossum."

Fabian Brossuk, Product Manager for Finance Products at FINN shared his positive experience with Rossum's solution: "Rossum's technology has changed the way our company works. It has allowed us to significantly reduce manual data entry, improve accuracy and optimize our document processing workflows. We are pleased "We look forward to continuing to partner with Rossum as they expand their presence in the DACH market." FINN is the platform for climate-neutral car subscriptions. FINN offers an all-round, worry-free service and takes care of registration, vehicle taxes and maintenance.

AI leaders team up to protect high-risk digital transactions

nSure.ai, an innovator in AI-driven fraud prevention, and Justt, a trailblazer in smart chargeback automation, today announced a new partnership. This collaboration will provide unprecedented fraud protection and chargeback management capabilities tailored for high-risk digital transactions in gaming, gift card, and cryptocurrency.

As global gaming continues its explosive growth, expected to reach $268 billion in revenues by 2025, issues like friendly fraud and illegitimate chargebacks from in-app and in-game transactions remain largely unchecked. Payment integrations and credit card-linked accounts on gaming platforms lead to mistaken purchases and subscription renewal disputes from younger gamers, while fraudsters exploit infrastructures designed for rapid payments. Cryptocurrency also presents chargeback exposure, with buyers dishonestly disputing card-to-crypto transactions as a means to recoup losses from market volatility or scams. Justt's partnership with nSure.ai brings customized solutions to combat these gaming and crypto-specific chargeback pain points.

Together, nSure.ai and Justt will offer:

• Comprehensive protection across the entire transaction lifecycle, from purchase to post-transaction dispute resolution. nSure.ai's AI-powered pre-transaction defenses will seamlessly integrate with Justt's automated chargeback management.
  
  
• Unmatched accuracy for approving legitimate high-risk transactions. nSure.ai approves up to 95% of transactions using advanced AI, far surpassing industry benchmarks. Their chargeback guarantee also covers full merchant liability regardless of dispute reason.
  
  
• Gaming and crypto-specific strategies based on real merchant data. Justt will provide nSure.ai with chargeback insights from across gaming and crypto to identify vulnerabilities and fine-tune algorithms to prevent fraud.
  
  
• End-to-end automation for efficiency at scale. Both solutions apply AI and machine learning to remove manual constraints, critical for high volumes of low-value gaming transactions.
  
  
• Rapid implementation timeline. The partnership aims to offer joint solutions within weeks by efficiently integrating technologies and aligning methodologies.

As gaming and crypto adoption accelerates, proactive fraud and chargeback management are imperative. The skyrocketing growth of in-game and in-app transactions combined with the rise of cryptocurrency payments as a mainstream option opens immense revenue potential but also serious chargeback liability if unaddressed.

By joining forces, Justt and nSure.ai are pioneering a new standard for seamless protection and revenue recovery, unlocking the potential of these high-growth digital commerce segments.

"This partnership enables us to provide merchants the end-to-end protection they desperately need in high-risk verticals like gaming and crypto," said Renata Caine, Chief Commercial Officer of Justt.ai. "Combining nSure.ai's robust pre-transaction defenses with our proven post-transaction chargeback automation offers a truly unrivaled solution tailored to these rapidly-growing industries."

"At nSure.ai, we are relentless in our pursuit of helping merchants maximize revenue from digital transactions while minimizing fraud," said Pascal Podvin, Chief Revenue Officer of nSure.ai. "This collaboration with Justt supercharges our capabilities by adding industry-leading chargeback management to our powerful pre-transaction protections. Together, we'll be able to provide end-to-end security and revenue recovery to unlock the immense potential of gaming and cryptocurrency payments for merchants worldwide."

Listing showcases B2B companies that support SMBs across all business functions to empower growth

e-Emphasys Technologies Inc., a global provider of enterprise software for equipment dealers, today announced it is featured for the first time in Inc. Business Media’s Power Partner listing, which honors global B2B organizations that support the growth of small and medium-sized businesses. e-Emphasys was recognized for products and service excellence, and the award methodology was based on client surveys and social listening among other key metrics.

“We are both thrilled and humbled to be included on this year’s Inc. Power Partners list because it validates our commitment to delivering the innovation and services our clients need to successfully operate their businesses,” said Jeff Hart, President and CEO of e-Emphasys. “In addition to supporting clients in their digital transformations, e-Emphasys also has made important changes this year to increase our own operational efficiency and client satisfaction. This type of recognition is meaningful not only to us but also to those we serve because it demonstrates where our priorities are.”

The 2023 Inc. Power Partner list recognizes the top-performing organizations across various facets of business, including financial services, logistics, productivity and more. e-Emphasys received top marks from clients for being instrumental in helping them modernize business processes to support their organizational objectives.

“Trusted B2B partners provide guidance and expertise that founders rely on at various steps of their organization’s journey. Partners that possess a demonstrated ability to deliver quality support are at the core of entrepreneurship and help bring big ideas to life,” says Scott Omelianuk, editor-in-chief of Inc. Business Media.

For more than 20 years, e-Emphasys has served the equipment dealership industry and its various market sectors. The company’s software suites, e-Emphasys ERP and IntelliDealer, allow clients to connect every function of their dealerships to standardize and automate workflows, access real-time analytics, and make data-driven decisions.

e-Emphasys’ inclusion in the 2023 Inc. Power Partner listing follows other recent recognition for its business growth, including being named a 2023 Triangle Business Journal Fast 50 winner and debuting on this year’s Inc. 5000 of the fastest-growing private companies in the United States.

VMware Cross-Cloud Services help customers modernize, optimize, and better protect their organizations

VMware, Inc. today announced that VMware Cross-Cloud services are available to customers through the Oracle Cloud Marketplace. VMware customers can take advantage of Oracle Cloud Infrastructure (OCI) with VMware Cross-Cloud services to migrate and operate applications on OCI more efficiently, innovate faster, and improve resiliency.

Oracle Cloud Marketplace is a one-stop shop for Oracle customers seeking trusted business applications and services offering unique solutions, including ones that extend Oracle Fusion Cloud Applications.

VMware Cross-Cloud services is a family of multi-cloud services customers can use to build, run, and manage applications on OCI. Organizations can now use their existing Oracle Universal Credits to consume VMware Cross-Cloud services through private offers to modernize their mission-critical enterprise apps on OCI. For customers, this offers a quicker and painless path to the cloud. The following VMware Cross-Cloud services are available immediately in Oracle Cloud Marketplace:

• VMware Tanzu: a modular application platform for developing, operating and optimizing modern apps on multi-cloud infrastructure. Tanzu offerings currently available in the marketplace include VMware Tanzu Mission Control Self-Managed, VMware Tanzu Kubernetes Grid and VMware Tanzu Application Service.

• VMware Aria: a multi-cloud management portfolio that provides a set of end-to-end solutions for managing the cost, performance, configuration, and delivery of infrastructure and applications. Aria offerings currently available in the marketplace include VMware Aria Universal Suite and VMware Aria Operations for Networks.

• VMware Site Recovery Manager (SRM): an on-demand disaster recovery-as-a-service solution that protects critical data and apps while delivering cloud flexibility and economics.

“Today marks another step in the continued evolution of the VMware and Oracle partnership as together we help customers in their continued transition to the cloud,” said Abhay Kumar, vice president, hyperscalers, and technology partners, VMware. “Building on our announcement that Oracle Cloud VMware Solution is available to customers through our VMware Cloud Universal program, we are now making it easier for customers to accelerate app and cloud modernization initiatives using their existing, pre-approved IT budgets to purchase VMware Cross-Cloud services via the Oracle Cloud Marketplace.”

“We are excited to expand our partnership with VMware by making their Cross-Cloud services available in the Oracle Cloud Marketplace,” said Chris Sullivan, vice president, Strategic Partnerships, Oracle. “Our continued collaboration underscores our shared commitment to delivering tremendous value to our customers by providing an even more comprehensive suite of VMware solutions. We look forward to the exciting possibilities that lie ahead.”

OCI is a deep and broad platform of cloud infrastructure services that enables customers to build and run a wide range of applications in a scalable, secure, highly available, and high-performance environment. From application development and business analytics to data management, integration, security, AI, and infrastructure services including Kubernetes and VMware, OCI delivers comprehensive security, performance, and cost savings. In addition, with multicloud, hybrid cloud, public cloud, and dedicated cloud options, OCI’s distributed cloud offers customers the benefits of cloud with greater control over data residency, locality, and authority, even across multiple clouds. As a result, customers can bring enterprise workloads to the cloud quickly and efficiently while meeting the strictest regulatory compliance requirements.

OKX, a leading Web3 technology company, has issued updates for October 23, 2023.

OKX Wallet is now integrated with BSCS, an all-in-one incubation hub with a full-stack Defi platform across all main blockchain networks. BSCS provides exclusive services including IDO/INO Launchpad, Yield farming, NFT Auction, Marketplace, and DEXswap.

BSCS operates on top of the main blockchain networks and is designed to offer maximum value to consumers and institutions.

To access BSCS with OKX, users simply need to:

1. Download the OKX Wallet web extension (available as a Chrome and Firefox browser add-on)
2. Create a new OKX Wallet or add an existing one
3. Connect their OKX Wallet to BSCS via the web extension

OKX Wallet is a universal crypto wallet available on multiple platforms and interfaces, including app, web and web extension. It enables users access to 3,000+ cryptocurrencies, 60+ networks, thousands of DApps and a one-stop decentralized NFT Marketplace.

Rapid Enterprise, a division of Rapid Finance, an industry leader in delivering automated and scalable Lending-as-a-Service (LaaS) solutions to support the growth and success of small businesses, announced today from Money20/20 USA that its award-winning, AI-ready fraud detection platform, Lynx will be sold and marketed through Microsoft Azure Marketplace, an online store providing applications and services for use on Azure. Rapid Finance customers can now take advantage of the productive and trusted Azure cloud platform, with streamlined deployment and management.

In today’s market, financial institutions recognize data as a critical asset that can be leveraged to better understand customers through data maturity. The challenge is that many enterprises are awash with financing application data, while struggling to extract its meaningful value. Lynx allows financial institutions to unlock the full value of their data through a single API that provides a 360-degree view of loan applicants and customers.

Lynx is designed to standardize enterprises’ siloed datasets into a more organized structure, positioning them as AI-ready. Built with a modular, cloud-native, API-based design, Lynx quickly and easily integrates with enterprise partners’ existing systems and workflows. Lynx leverages third-party data enrichments to further qualify the data, then applies its pattern-matching AI algorithms for related application identification, along with insights and indicators to drive more efficient and intelligent processes.

“Lynx is proven at enabling financial institutions to make better decisions by unlocking the value of their data and delivering actionable insights to support their small business and consumer lending programs,” said Will Tumulty, CEO of Rapid Finance. “We view the inclusion of Lynx as part of the Microsoft Azure Marketplace partner ecosystem as validation of the quality of our solution and the value that it brings to our financial institution clients.”

Enterprises leverage Lynx’s proprietary, pattern-matching AI algorithms through real-time API calls to mitigate fraud in their portfolios, with Lynx’s comprehensive view of customers allowing enterprises to perform robust Know Your Business (KYB) and Know Your Customer (KYC) checks. By leveraging the Lynx API, enterprises can quickly create structured datasets for onboarding a healthier portfolio while monitoring their existing relationships for potential fraud patterns.

“We’re pleased to welcome Rapid Finance to the Microsoft Azure Marketplace, which gives our partners great exposure to cloud customers around the globe,” said Jake Zborowski, General Manager, Microsoft Azure Platform at Microsoft Corp. “Azure Marketplace offers world-class quality experiences from global trusted partners with solutions tested to work seamlessly with Azure.”