News
Camunda Recognized as A Strong Performer in Digital Process Automation Research
digital experience 14 Nov 2023
”Market focus on Endpoint Orchestration and Automation Fabric gets [Camunda] highest possible scores in Vision and Innovation.”
According to the report “DPA [Digital Process Automation] customers should look for providers that have top scores for the most important DPA deep needs such as: End-to-end orchestration. DPA deep use cases require a strong orchestration layer. The ability to build, visualize, and manage cloud and on-premises endpoints such as APIs, robotic process automation (RPA) bots, microservices, and enterprise applications will be a certainty. [...]”
“We are incredibly proud of our debut in the 2023 Forrester Wave™ DPA report,” said Jakob Freund, CEO at Camunda. “The Forrester Wave is a respected industry evaluation, and Camunda’s placement confirms for us that our vision of process orchestration is an increasingly viable and preferred approach for companies of all sizes.
“While we believe that pro-code capabilities are the foundation to tackle the complexity of any real-world automation, Camunda also brings the flexibility and extensibility of smart low-code accelerators to address a lot more use cases, by a lot more people, a lot faster.”
The Significance of Process Orchestration
Process Orchestration helps companies structure their most complex processes and connect the various endpoints of a process (people, systems, and devices) to achieve their most ambitious goals around end-to-end process automation and digital transformation. Camunda can orchestrate business processes across a variety of enterprise applications, cloud-native technologies, and task automation tools by using pre-built Connectors. Companies like Atlassian, ING, and Vodafone use process orchestration to increase operational excellence, boost customer experience, manage their risk and compliance and generally accelerate their digital transformation.
Why Open Architecture Matters
Camunda’s approach to open architecture is to design software that allows for greater flexibility and interoperability. This means organizations can adapt and scale their operations without being tied to a single vendor’s ecosystem.
Camunda is committed to continuing its focus on open standards and architecture, aiming to further disrupt the market and offer organizations more freedom in how they manage their most critical business processes and enable different personas from citizen to low-code developers to automate and orchestrate processes from end to end.
Celonis Pioneers the Next Generation of Process Intelligence with the Introduction of the Process Intelligence Graph
customer experience management 14 Nov 2023
Celonis, the global leader in Process Mining, launched the Process Intelligence (PI) Graph at its global annual user conference, Celosphere. This novel technology captures and unifies an organization's process data, and enhances it with machine learning and deep process knowledge gathered from thousands of customer deployments over the past decade. The PI Graph is a system-agnostic, enriched digital twin of the business, providing a single process intelligence layer that supports improvements, automation, and system transformation across all applications. It sits at the heart of the Celonis platform and is a key enabler for emerging technologies like Generative AI. The PI Graph is open to the world. It is constantly extended with process improvement knowledge from the Celonis ecosystem, creating the world’s first ‘Wikipedia of Process Intelligence’. And it provides that intelligence back through an easy-to-use Process Intelligence API. Every company is made up of different departments that have different goals, speak different languages and use systems that don’t play well together. This fragmentation creates friction and reduces efficiency. What is needed is a common language that enables organizations to align and take action as a whole - to optimize their processes, which are the greatest lever for value and the fastest lever for change. The PI Graph provides this language through process intelligence. Alex Rinke, co-CEO and co-founder of Celonis, comments: “The Process Intelligence Graph is the modern equivalent of the Rosetta stone - it’s the connective tissue that’s been missing in modern enterprises. By bringing together the building blocks of data, knowledge, and the power and scale of our ecosystem, we are building the foundation our customers need to make processes and entire value chains work for everyone. This level of cross-process, cross-system intelligence can only be achieved with the Celonis platform and the Process Intelligence Graph at its heart. The PI Graph enables technologies like AI and automation, feeding them the data they need for how processes actually run, contextualized with the knowledge of why they run the way they do, and how they can be improved.” Delivering new levels of process excellence The Celonis platform augments customers' existing technology stack by infusing process intelligence into every platform, tool, and application. “Every CIO wants to be able to transform their business in a more intelligent and sustainable way. Celonis is a true innovator and partner in delivering that value and living up to that promise,” said Daniel de Rooij, SVP Digital Transformation at Reckitt. “It’s imperative to invest in the right foundations that enable emerging technologies, like AI. Celonis provides us with unique process intelligence that accomplishes this and fosters objective collaboration across the enterprise.” R “Ray" Wang, CEO of Constellation Research, says: "Process Intelligence has rapidly evolved to become a strategic imperative for both business and IT executives. The Process Intelligence Graph and an open platform strategy are critical capabilities in an evolving IT stack. Companies will be able to embed Process Intelligence deeply into their operating models and technology stacks, enabling a new wave of powerful applications and use cases.” New capabilities within Celonis’ platform The company also announced a number of additional enhancements to its platform:The Process Intelligence Graph brings together process data, process knowledge, and the power of the Celonis ecosystem to help companies realize more value at greater speed
Applitools Appoints New Executive Team Members with Alex Berry as CEO, Keri Cook as CMO and Tom van Gorder as CRO
artificial intelligence 14 Nov 2023
Applitools builds senior management bench strength to drive growth and support the upcoming launch of Applitools' new end-to-end testing platform
Applitools, the leader in AI-enabled test automation, today announced it has appointed Alex Berry as Chief Executive Officer (CEO), Keri Cook as Chief Marketing Officer (CMO) and Tom van Gorder as Chief Revenue Officer (CRO).
The latest additions to the executive team come as Applitools reports its strongest year to date. The company reached profitability by dramatically expanding current customer relationships and expanding in new markets. The team is ideally positioned to help Applitools evolve from the industry's best visual testing solution to a complete platform offering. The new leadership team will help take the company to the next level and win in the important and growing application testing market. Gil Sever, Applitools' co-founder and former CEO, will stay with the company as a Board Member. Applitools' other co-founders, Moshe Milman (COO) and Adam Carmi (CTO), will continue in their current roles.
Alex Berry, CEO of Applitools
Berry is a results-driven technology leader who excels in transforming businesses and helping them scale. He has experience from start-ups to Fortune 500 companies. Companies Berry led have benefited from his ability to drive change, operational excellence, along with his GTM expertise. Berry also has deep experience with M&A strategy and integration, a commitment to exceeding targets, and a proven track record of creating shareholder value. Berry previously served as President of Sonatype, where he was responsible for all day-to-day operations and GTM functions. He will help to accelerate Applitools' growth as an end-to-end test automation platform.
"I am honored to join Applitools as CEO at such a pivotal time in the company," said Berry. "I am excited for this rare opportunity to support Applitools as it becomes the leader in the AI-powered testing tools space and will help continue to scale the company organically and through acquisitions. I look forward to leading Applitools, to expanding our ability to serve our customers, and to dominating the application testing tools market. We have the team and the products to build a special company, one that transforms the economics of how customers build and deploy software."
"I am thrilled that we have added an executive of Alex's caliber to the Applitools team," said Sever. "Over the past decade, Applitools has been my passion, and I am proud of how far we have come in that time. We have more than 400 customers who use our products and leverage AI to do more testing at a dramatically lower cost. Alex is a seasoned executive and a great cultural fit for us. I am excited about the new leaders we are bringing to the company and the investments Thoma Bravo is making in our business. I will continue to serve our customers and employees as a Board Member and remain committed to the success of the company."
Keri Cook, CMO of Applitools
Cook brings 15 years of experience leading marketing at SaaS and technology companies. Cook takes a data-driven approach to marketing and builds strong relationships and collaborations with sales, strategy, product and services teams. Cook was a founding member of the Clarabridge team that helped drive tremendous growth through a $1.125B acquisition. Prior to joining Applitools, Cook was Head of Demand Generation for Campaign and Events at Qualtrics.
"This is an exciting time for me to join the Applitools executive team," said Cook. "I am passionate about working with high-growth technology companies to help take their marketing initiatives to the next level. Applitools already has a powerful marketing engine, and I look forward to building on its GTM and demand generation activities to support overall company growth."
Tom van Gorder, CRO of Applitools
van Gorder brings more than 30 years of experience in the software industry, with a proven track record of driving growth, innovation, and customer success. He has held senior executive roles at GrammaTech, Clarabridge, FranConnect, Arxan Technologies, Macrovision, and VeriSign, among others, where he built and led high-performing sales teams, established strategic partnerships, and expanded into new markets. At Applitools, van Gorder leads global sales and revenue operations.
"I am proud to be CRO of Applitools," said van Gorder. "It has been a strong year already for the company, and Applitools has proven over the past decade that they are the leader in the test automation market. As Applitools continues to expand into new industries and grow within its current customer base, I am excited about accelerating growth and expanding on our strong customer relationships at leading global organizations."
Applitools plans to announce more innovative capabilities in the next several months that will support its mission to help leading organizations deliver visually and functionally flawless apps in a way that is seamless and accessible.
ConnectWise Delivers Revolutionized Experiences Across Business Management Solutions
technology 14 Nov 2023
ConnectWise, a leading provider of software solutions and services for technology solution providers (TSPs), proudly announces game-changing enhancements to its Business Management Solutions. These updates are prioritized from partner feedback and designed to modernize and streamline how partners manage projects, procurement, and the sales process. With a focus on usability, visibility, automation, and artificial intelligence (AI) powered by the ConnectWise Asio™ platform, ConnectWise is revolutionizing how partners manage their business through team productivity and client satisfaction.
A reimagined, transformative user experience (UX) for ConnectWise PSA starts with projects, including a modern Gantt chart experience and a brand-new Kanban board feature. Gantt and Kanban views enable project managers to easily visualize project durations, project depdencies and drag-and-drop tasks as projects progress. Additional new time-saving features include mass updates and quick views of project work plans. Client contact information stays current with real-time syncing of Microsoft 365 user data to ConnectWise PSA™. Also, SmileBack, a ConnectWise solution, now allows partners to trigger customer satisfaction surveys for client projects from within ConnectWise PSA.
Innovations for ConnectWise Business Management include a new product catalog for ConnectWise PSA and ConnectWise CPQ™, providing quick search and customizable product lists or card-based views. The new product catalog now has even more vendor integrations. These enhancements highlight the reimagined UX rolling out across the ConnectWise Business Management portfolio for increased usability, visibility, and TSP team productivity.
ConnectWise CPQ has a brand-new quote editor providing drag-and-drop functionality, real-time updates reflecting any changes, and undo and redo features. The quoting experience further improves with guided selling that adjusts products shown during discovery in real-time, so requoting is minimized. Also, leveraging WisePay, a ConnectWise solution, ConnectWise PSA can now accept payments, post invoices, and sync payments to QuickBooks and Great Plains.
Additional ConnectWise PSA innovations and UX improvements are focused on AI, reporting, and time management. ConnectWise Sidekick™ is the generative AI chatbot that provides TSPs highly productive access to and generates insights from key client data in the PSA on desktop and mobile through Microsoft Teams. New time management features include capturing time entries for tasks and tickets, granular time sheet approval workflows, and mass updates. QuickSync, is a new feature that is part of the real-time dashboard set of capabilities for BrightGauge, a ConnectWise solution, allowing TSPs to see frequent updates for new unassigned tickets, customer-updated tickets, and device availability.
"ConnectWise Business Management solutions help TSPs save time and save money thereby helping TSPs grow their business profitably,” said Jake Varghese, EVP & GM, Business Management at ConnectWise. "Our reimagined Business Management solution seamlessly scales with the needs of the TSP’s business while providing a delightful, modern experience for their employees and their customers.”
Builder.ai Founder and Chief Wizard Sachin Dev Duggal Named as the EY Entrepreneur Of The Year™ 2023 UK Overall Winner
artificial intelligence 14 Nov 2023
Prestigious award recognises pioneering work in the tech and AI sector
Builder.ai, the AI powered composable software platform that allows every business and entrepreneur to become digitally powered, announced today that its Founder & Chief Wizard, Sachin Dev Duggal, has been named as the coveted EY Entrepreneur Of The Year™ 2023 UK overall winner. Sachin was recognised for his pioneering work in the tech sector and was described by the independent UK judging panel as the embodiment of entrepreneurial spirit, impact and purpose.
EY Entrepreneur Of The Year™ recognises entrepreneurial achievement among individuals and companies that demonstrate vision, leadership and success, and who work to improve the quality of life in their communities, countries and around the world. 2023 marks the 25th anniversary of EY Entrepreneur Of The Year™ in the UK and the programme has celebrated more than 2,000 business leaders since it was created.
“It’s an honour and very humbling to be named as the EY Entrepreneur Of The Year™ 2023 for the UK, particularly in this pivotal year which marks the program’s 25th anniversary. This award really recognises the hard work, dedication and talent of the entire Builder family, it's their award,’’ said Sachin Dev Duggal, Founder, Builder.ai. “Builder was developed to level the playing field for entrepreneurs and businesses of all sizes who want to build exceptional digitally powered businesses on their own terms but don’t necessarily have the tech skills, network, or budget to build their own solutions. We have always been purpose-led and believe the power of our platform allows anyone with an idea to make it a reality - which all-in-more encompasses the spirit of this award.”
This year, more than 160 entrepreneurs from across the UK entered the programme, with 24 regional winners shortlisted to compete for the prestigious UK title. Sachin will now go on to represent the UK at EY World Entrepreneur Of The Year™.
Lynn Rattigan, EY Entrepreneur Of The Year™ UK Partner Sponsor, said: “The calibre of entries for Entrepreneur Of The Year™ was exceptionally high this year and Sachin Dev Duggal is a very deserving overall UK winner. Sachin is an inspiring business leader who turned his vision into a reality and has raised over $450M in funding so far. Sachin will now go on to represent the UK at the EY World Entrepreneur Of The Year™ in 2024 and we will be rooting for his continued success.”
Sachin believes that every business and every entrepreneur should be empowered to unlock their true potential. In the world of technology where the only constant is change, Sachin is pushing the boundaries of the perception that creating software or an app is too difficult and only for a select few with coding skills, restricting creativity and preventing digital ideas from ever getting started. He created Builder with the mission to make software development as easy as ordering pizza; powering the dreams of the next 500M digital builders, growing the company almost 9x since beta.
Established in 2016, Builder.ai continues to lead the industry with its AI-powered composable software platform that allows anyone with an idea to build an app (web or mobile) faster and more affordably. By breaking software down into reusable lego-like features, and coupling with state of the Art Artificial Intelligence and Natasha (the world's first AI product manager) and its patented software assembly line, Builder.ai has been able to demonstrate success globally in allowing customers of all sizes to become software first.
In May 2023, Builder.ai closed its series D bringing its total raise to over $450M as well as announcing a strategic collaboration with Microsoft, which includes an equity investment from Microsoft. The collaboration will see the two companies collaborate on creating AI powered solutions that empower businesses to develop applications and become digitally native without the need for any technical expertise. Builder.ai has been growing at over 100% year on year and, over the last year alone making it one of the largest producers of custom software in the world.
Clari Doubles its Customer Base in EMEA as Enterprises Consolidate on the Clari Revenue Platform to Run all Revenue Workflows
technology 14 Nov 2023
Clari, the leader in Revenue Collaboration & Governance, has doubled its customer base in EMEA (Europe, Middle East, and Africa) as enterprises are increasingly consolidating on the Clari Revenue Platform to run their end-to-end revenue process. Following Clari’s acquisitions of Wingman (June 2022) and Groove (August 2023), adoption of the Clari platform in EMEA has surged as customers seek a single enterprise-grade platform to manage all internal and external revenue workflows including revenue forecasting, sales engagement, conversation intelligence, deal management, mutual action plans, and more.Customer demand for the Clari Revenue Platform surges following acquisitions of Wingman and Groove
ARM, Elsevier, Pearson, MHR, Ardoq, and Bynder are among the new customers that have recently signed on and are using Clari’s platform to gain unprecedented visibility, predictability, and control over the entire revenue process. Clari now operates in 18 countries throughout EMEA, serving a growing roster of midsize and enterprise customers across industries, and expects its rapid growth and expansion to continue.
“Revenue is the most important business process at every company, and we’re thrilled that more and more enterprises across EMEA are embracing the Clari platform to help them run it that way,” says Kathleen Hartigan, Group VP International Revenue at Clari. “Companies want to reduce tech spend and complexity while shrinking time to revenue and accelerating growth and we’re helping them do so without compromise. We’re excited to get the Clari platform into the hands of even more revenue teams to help them stop revenue leak and drive faster and more predictable revenue results.”
Businesses are seeing huge revenue benefits by bringing together all revenue-critical employees across sales, revenue operations, marketing, customer success, finance, and more to collaborate on and control every component of the revenue process for execution at scale. By managing revenue as an enterprise-wide process and not as a single departmental function, companies are able to spot opportunities, mitigate risks, and win every revenue moment.
Sam Sutton-Reid is the Director of Revenue Operations at Pearson. He tells us that adopting the Clari Revenue Platform produced immediate results.
“We went from having no idea of our forecast precision to hitting 97% accuracy within one week of using Clari’s Revenue Platform,” he said. “Thanks to Clari, we are now able to automatically capture every revenue-critical signal to power a more intelligent revenue process. Clari does the hard work for us, eliminating manual entry, cleansing information, and matching it back to our records.”
Replacing outmoded technology like CRM systems, spreadsheets, and business intelligence tools with a consolidated platform, purpose-built to run revenue, makes sense for any business, says Kathleen.
“Clari powers every revenue-critical employee and workflow, stopping revenue leak and accelerating time to revenue,” she says. “As a result, customers consistently achieve substantial improvements across key metrics, including 24% increases in win rates, 10% fewer slipped deals, 12-fold increases in forecast accuracy, and 80% improvements in productivity.”
ROLLER raises US$50 million in growth capital from Insight Partners to help leisure and attractions venues deliver exceptional guest experiences
technology 13 Nov 2023
ROLLER, an all-in-one, cloud-based venue management software solution built for attraction businesses, today announced their latest funding round of US$50 million led by global software investor, Insight Partners. This latest funding round will provide additional resources and capacity to invest into ROLLER'S platform and services, ultimately helping the company's customers to grow through delivering exceptional guest experiences.
ROLLER is a complete software platform for modern attractions and leisure venues. From humble origins, ROLLER is now a truly global business with over 1,500 leisure and attractions venues using its platform across 30 countries. Their innovative products include; Ticketing, Point-of-Sale, Integrated Payments, CRM, Memberships, Gift Cards, Waivers, Self-Serve Kiosks, Cashless Wallets, the Guest Experience Score®, and more. The business has also achieved more than 5X times revenue growth over the last 3 years and has done so in a capital efficient manner.
Luke Finn, ROLLER's Co-founder and CEO said, "We are thrilled to partner with the team at Insight Partners and welcome Rachel Geller to ROLLER's Board. This is an incredible moment for the business, our phenomenal team and our amazing customers around the world. Whilst we have come so far, over more than a decade since starting the business, this is only the beginning. We are more excited than ever to accelerate our investment in helping our customers to grow and deliver amazing experiences for their guests."
Rachel Geller, Managing Director at Insight Partners added, "ROLLER has built an impressive business that is positioned to become a global category leader. The company's genuine obsession and dedication with delivering real value to its customers is a hallmark of all truly great businesses. We are excited to be partnering with Luke, Mark and the ROLLER team as they grow and scale up."
Mark Finn, ROLLER's Co-founder and CFO said, "From day 1, we have been focused on delivering solutions that have a real impact on our customers' businesses, and with the additional support of Insight Partners, we will be able to accelerate innovation and expand our global footprint. Their extensive experience in helping to scale world-class businesses will be invaluable as we embark on this next phase of our journey."
Noting the involvement of earlier investors and advisors on the transaction, Luke and Mark wished to "thank Acadian Software who continue to be key partners for us, as well as RBC Capital Markets and SBA Law." The close of the round is subject to approval by Australia's Foreign Investment Review Board.
Visual Storage Intelligence® Rebrands as "Visual One Intelligence," Adds Cloud Monitoring Features
technology 13 Nov 2023
Visual One enters Infrastructure Monitoring and Cloud Cost Optimization markets to provide actionable insights to hybrid-infrastructure clients.
Visual One Intelligence™, formerly known as Visual Storage Intelligence®, is rebranding with a new name and new product offerings, significantly broadening their solutions portfolio from storage resource management to comprehensive infrastructure monitoring & optimization in hybrid, cloud, virtual, and hyperconverged infrastructures.
Visual One Intelligence™ surfaces interpretive insights and actionable recommendations for IT infrastructure and FinOps professionals to identify and prevent risks, understand and remediate existing problems, enhance operational efficiency, and optimize asset ROI.
By consolidating independent data elements into unified metrics, Visual One's platform correlates and interprets hybrid infrastructure data through easy-to-use visual analysis and AIOps reporting.
"Most estimates indicate over 80% of enterprise infrastructures are now spread across a combination of on-prem, cloud, and virtual resources," said Phil Godwin, President & COO of Visual One Intelligence™.
"We want to be a leading source for infrastructure teams looking to improve efficiency, ROI, and overall performance. That means evolving beyond our origins in storage, and I believe our new name and products reflect that evolution."
Newly Enhanced Industry-Leading Solutions Suite
Recognized as one of the Inc. 5000 fastest-growing private companies in America in 2023 (and a top-100 fastest-growing IT services company), today's announcement is a significant milestone in the accelerated growth of Visual One Intelligence™.
With new infrastructure reporting capabilities and options to subscribe to either individualized product offerings or an all-inclusive suite, infrastructure teams can now dig deeper into cloud, storage, virtualization, SAN switch, unstructured data, and backup environments.
"Monitoring is only the first step in maintaining an effective infrastructure," said CTO Van Symons. "Our customers say they need better insights than just real time alerts. With clost costs often doubling or tripling what organizations plan for, IT Ops teams need optimization tools that will help them plan for the future and contain costs."
"We really take to heart what we hear from our clients," said Symons, "and we knew we could step up and confront challenges like these."
Charting New Paths for Cutting-Edge Infrastructure Models
Runaway cloud costs are a harbinger of changing priorities within enterprise infrastructure management. While consumption-based, pay-as-you-go (OpEx) pricing is standard for cloud and compute contracts, it is also increasingly replacing CapEx spending models for on-prem storage.
"Most IT clients' mission and business-critical application infrastructure remains on-premises. IT concerns about loss of infrastructure decision control, escalating cloud costs and increased operational complexity have created demand for on-premises as a service infrastructure consumption model," say Gartner analysts Jeff Vogel, Tony Harvey, and Tim Zimmerman in the 2023 Gartner® Market Guide for Infrastructure Consumption Services (ICS).*
For IT leaders, the best solution is infrastructure monitoring & cost management tools that can instantly identify both risks and opportunities – much like Visual One Intelligence™.
"Infrastructure is always evolving, and we will evolve with it," said Director of Technical Operations Jeff Symons.
"With endless observability tools on the market, Visual One Intelligence™ aims to be the only tool you need for impactful insights across your hybrid infrastructure stack."
*GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
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