Data reveals the top scams are credit card fraud, identity theft, medicare/insurance, social security, car warranty, and debt collection

Truecaller, the world’s leading global communications platform, released its first Monthly U.S. Spam and Scam Report highlighting fraudulent call trends. The findings show the types of spam and scam calls users receive, states that receive the most spam and scam calls, the average number of spam calls users receive per month, and more. The initial report compiles data from November 2022 to October 2023 and will be updated on a monthly basis with real-time data and trends on Truecaller’s website.

According to Truecaller, Americans receive an average of 2.1 billion spam calls per month, with nearly six spam calls per person per month, each lasting over four minutes. Throughout 2023, Americans wasted approximately 195 million hours answering these incoming calls. Every year, these numbers peak during the holidays, with scams such as charity donations, fake deliveries, and vacation upgrades. With AI, scammers have more tools than ever to easily target victims and impersonate voices of loved ones, authority figures, and government officials.

Types of U.S. Spam and Scam Calls:

Scam calls with malicious intent seem to make up the majority of all unwanted communication while others include real sales calls, robocalls from real companies, online surveys, and political calls. The report found that the majority of scams in 2023 were related to credit card fraud, identity theft, medicare/insurance, social security, car warranty, and debt collection.

States that Receive the Most Spam and Scam Calls per user, per month:

Note: States are ordered from most to least spam and scam calls with respect to state population.

States/Territories that Receive the Least Spam and Scam Calls per user, per month:

Note: States are ordered from least to most spam and scam calls with respect to state population.

Top Countries Where Spam and Scam Calls Originate from:

Truecaller unveils that an average of nearly 10% of spam calls received by Americans originates outside the U.S. and are mostly from India, Nigeria, Egypt, Colombia, Canada, and Peru.

“Fraudsters are targeting consumers through every medium on their phones, deploying sophisticated AI-powered scams via calls, texts, emails and direct messages on social media.” said Alan Mamedi, co-founder and CEO, Truecaller. “With our new monthly data report, our goal is to inform U.S. smartphone users about modern-day scams on the rise and which markets are experiencing the most scams, so people can protect themselves. Truecaller has a long-standing mission to build trust in communication, and this monthly report reflects our commitment to that mission.”

The Monthly U.S. Spam and Scam Report will be updated on the 5th of every month with new data from the previous month.

Kate is an experienced leader with a proven track record of growing and managing large, high-performing engineering teams at companies including Domain Group and Tyro Payments. With a comprehensive background spanning engineering, IT, and security, she will support Dovetail in its continued expansion. After a successful $63m Series A led by Accel, the company has bolstered its leadership team by bringing on board several experienced senior executives. Sara Caldwell (Reforge, Asana) has been added as Head of Customer Experience, Tom Mansfield (Zoomo, Visa) joined as Head of Marketing, and Pirow Cronje (Atlassian) is Head of Operations and Finance.

Dovetail, the leading customer research platform, has announced the appointment of Kate Andrews as Head of Technology, as well as several other key appointments across its C-suite.

This follows a successful Series A round last year led by Accel, in which the company raised $63M The appointments further cement Dovetail's place as a pioneer in the emerging customer insights category. Dovetail provides one place to analyze, store, and share customer research so teams can build products their customers will love.

Previously Head of Engineering at Dovetail, Andrews has a long and successful history of leading engineering teams at fast-paced tech companies. For over three years, she was Head of Technology at leading Australian property marketplace Domain Group, and prior to this, she served as Head of Engineering at Tyro Payments, where she was accountable for delivery, architecture, and operation of Tyro's core payments business. She is also an advisory board member of eBusiness Software Services, and an ambassador of The Awesome Foundation, a global community for the arts and sciences that provides small grants for projects across arts, technology, and community development.

Dovetail has bolstered its C-suite with several other new executives, including Sara Caldwell as Head of Customer Experience, Tom Mansfield as Head of Marketing, and Pirow Cronje as Head of Operations. They join Chief of Staff Sascha Kerbert, Head of Design Lucy Denton, and Head of Sales Alex Younes.

Benjamin Humphrey, CEO and co-founder of Dovetail, said: "The extended team is uniquely positioned to support Dovetail in our ambitious plans to help companies expand research across their organizations to uncover deep customer insights. I am incredibly excited to be working with Kate, Sara, Tom, Pirow, Sascha, Lucy, and Alex."

Organizations around the world are doubling down on user experience and customer-centricity as strategic amplifiers of growth. Along with the rising demand for collaboration tools, these trends have seen customers of all sizes—most notably, 10% of Fortune 100 companies like Cisco, Comcast, Intel, and Merck—look to Dovetail for their customer research needs.

Improved functionality eliminates barriers for large-size customers by delivering frictionless authentication and user management for any application at any scale

FusionAuth, the customer identity platform built for developers by developers, today announced enhanced performance and scalability for webhook signing and search APIs. These improvements eliminate barriers for large-size customers by delivering frictionless authentication and user management for any application at any scale.

Developers are under pressure to deliver applications, but the complexity of modern authentication can be a significant challenge. Although native identity platform tools provide some basic functionality for developers building cloud applications, these options are limited with poor performance and are unable to scale to support large customer bases. Other legacy providers offer expensive solutions that can quickly become cost-prohibitive. FusionAuth’s enhanced webhook and API functionality ensures developers can serve their large, global user bases while having a seamless management experience.

“We’re bringing the power of Elasticsearch and unlimited custom data fields to large-scale systems. This change removes previous search limitations and improves performance and scalability,” said Dan Moore, FusionAuth’s head of Developer Relations. “At FusionAuth, we continuously innovate to make customer identity and access management (CIAM) easier for developers. Many of our customers are supporting apps with millions of users, and they need to query user and entity data or sync such information quickly and effortlessly across systems. These updates make their lives easier.”

As part of this platform update, the FusionAuth platform enhanced performance for deployments with more than one million users. Also, the user and entity search APIs now support a new value that can be prompted to produce the entire available result set. See the Entity Search APIs and User Search APIs for API details. The update also adds support for signing webhook events to enhance the security of integrations. Now FusionAuth users can know for certain that a webhook message was not interfered with by a proxy or man-in-the-middle attack, because they receive a hash of message contents. In addition, using custom SSL certificates for webhooks was made easier, since users can now manage them in the same place they manage all other certificates.

FusionAuth will be at AWS re:Invent from Nov. 27 to Dec. 1 in Las Vegas, offering several opportunities to connect and learn more about their industry-leading authentication platform. Stop by booth #152, by the walkway to Caesar’s Forum and across from the Infrastructure Solutions Zone, for a demo or to speak with industry experts about your authentication challenges, and register now to attend the FusionAuth Afterparty for Rockstars from 6 to 8 p.m. PST on Wednesday, Nov. 29, at the Rockhouse. Also, hear what FusionAuth CEO Brian Pontarelli says about “The evolution of user logins” during his lightning session at 1:30 p.m. PST on Thursday, Nov. 30.

Sprout Social, an industry-leading provider of social media management software, announced today that it has achieved ISO/IEC 27001:2013 and ISO/IEC 27701:2019 certifications for its information security management systems (ISMS) and privacy information management systems (PIMS).

This globally recognized standard, verified by independent third-party auditors, demonstrates that Sprout Social’s information security management system (ISMS) and privacy information management systems (PIMS) meet the requirements for the assets, technologies, and processes employed by Sprout Social to process, manage, and deliver services to its customers.

“These certifications are the gold standard for managing security and privacy programs,” says Mike DiGilio, Director of Governance, Risk, & Compliance at Sprout Social. “This recognition reinforces our commitment to customer assurance, and we’re delighted to have a third-party certification for privacy with ISO 27701.”

“Achieving ISO certification is a testament to our commitment to protecting the data entrusted to us by our customers, partners, and employees through globally recognized third-party certifications,” said John Colburn, VP of IT, Security, and Compliance, Sprout Social. “This accomplishment demonstrates our ability to grow and mature our security, governance, and privacy programs while continuing to empower our teams to innovate and deliver for our customers.”

Earlier this year, Sprout Social earned 138 badges in G2’s 2023 Fall Reports, ranking #1 in more than 70 categories across business segments and regions, and is currently the top ranked product in social media management on G2.

New Experian research shows the focus areas in which companies are investing in their data

Over the next year, market disruptions, including advancement in artificial intelligence (AI), rising operational costs, depleting skill shortages and shifting consumer expectations, are expected to increase. As a result, organizations are investing in high-quality data to stay ahead of the ever-changing technology landscape, according to new Experian^® research.

With more than 500 business leaders surveyed, 88% affirm that market disruptors and challenges are set to intensify over the next year. As a result, 87% of respondents say that high quality, trusted data plays a critical role in responding to these challenges.

Data investment extends beyond the data

In addition to investing in high-quality data, organizations are focused on the people, processes, and technology that interact with the data. Almost half (40%) of surveyed leaders indicate they are hiring and developing business users’ data skills, while 37% are hiring and developing data professionals. Forty percent have stated they are investing in the automation of data quality rules and processes, and 35% are implementing a data governance program.

“Coming out of the pandemic, the business landscape has transformed drastically, reflecting a bit of a technological revolution. High-quality data is a stabilizer during times of change or uncertainty,” said Simone Lima, general manager of Experian Data Quality. “But high-quality data encompasses more than just the data itself. It’s important for organizations to shore up other aspects of the data process, including staff and automation, to truly make the most of the valuable information it provides.”

Benefits of high-quality data

Having high-quality data can result in a valuable business impact both internally and externally. The survey revealed that business leaders believe improving trust in data is expected to benefit organizations by:

• Improving customer experience (42%)
• Better response to market changes and disruption (35%)
• Allowing greater business agility to react to rapid market changes (39%)
• Improving competitiveness and differentiation (35%)

“Preponderantly speaking, high-quality data provides the entire organization with relevant insights to deliver a better customer experience, respond to new trends and stay ahead of competitors,” continued Lima. “Businesses don’t just want to survive in today’s marketplace, they want to succeed. Having the most up-to-date consumer information to better understand who their target audience is and how to reach them is key to staying relevant.”

Additional survey findings:

• 41% of businesses are investing more in data as they maintain the investment promotes sustainability and growth.
• 8 out of 10 say data observability will be important in the next year.
• Almost a third of leaders say that agility is an important priority to better manage uncertainty.
• 33% say that technology advancement in AI is one of the biggest market pressures.
• 26% believe that investing in the employee experience is a top priority for this year.

Expanded partnership modernizes the way that publishers can transact and monetize their CTV ad inventory

TheViewPoint (TVP), a connected television monetization platform, today announced a newly expanded partnership with FreeWheel, a global technology platform for the television advertising industry.

The two companies have partnered to introduce a new way for streaming platforms to modernize their ad sales through automation while also building a clearer demand path. Integrating with TVP Direct enables publishers working with FreeWheel to gain greater operational efficiency (which supports automation and scale), robust data security, and real-time reporting for optimization.

Another key component: This partnership offers 200+ brands an opportunity to bypass exchanges when buying TV ad inventory, bridging the gap between supply and demand.

“CTV publishers need technology so that they can scale, work faster, gain a granular understanding of their demand and eliminate errors,” said Daniel Elad, Chief Strategy Officer, TheViewPoint. “This integration gives sellers using TVP Direct more automation and the most pure form of supply path optimization. At the same time, we’re helping the ecosystem minimize the ad tech tax by building an end-to-end system that directly connects advertisers with premium inventory.”

“At FreeWheel, we are committed to finding, creating and innovating new solutions that help buyers and sellers navigate today’s complex and quickly evolving TV ad ecosystem,” said Jon Mansell, VP, U.S. Head of Demand, FreeWheel. “In partnering with TheViewPoint to launch this new solution, our hope is that it will inject greater simplicity, connectivity and a more optimized supply path into the overall ad buying process so that marketers can realize the full potential of their ad dollars.”

Streaming publishers have historically preferred direct transactions with buyers, favoring a traditional insertion order (IO) process. TheViewPoint fully automated this legacy practice with its TVP Direct product. TVP Direct replaces traditional IOs by instead facilitating direct buys through ad server integration.

TheViewPoint is owned and operated by Infra, a holding company that also houses Tatari, a leading platform for buying and measuring advertising across both linear and streaming TV. Tatari has long-standing relationships with all major streaming publishers, many who currently work with FreeWheel.

Genesys recognized as Global Customer Experience Partner and North America Social Impact Partner of the Year, as well as a finalist for APJ Federal Government Partner of the Year

Genesys®, a global cloud leader in AI-powered experience orchestration, today announced it is a recipient of two 2023 Geo and Global AWS Partner Awards, recognizing leaders around the globe playing a key role in helping customers drive innovation and build solutions on Amazon Web Services (AWS).

Announced during a Partner Awards Gala at AWS re:Invent 2023, the Geo and Global AWS Partner Awards recognize a wide range of AWS Partners, whose business models have embraced specialization, innovation, and cooperation over the past year. Geo and Global AWS Partner Awards recognize partners whose business models continue to evolve and thrive on AWS as they work with customers.

In the face of evolving customer expectations, it’s increasingly complex for organizations to ensure that data privacy, security, regulatory and reliability requirements are met while keeping up with the rapid pace of innovation they need to stay competitive. Through its use of 20 AWS Regions, the Genesys Cloud^TM platform enables more than 4,500 organizations in over 100 countries to orchestrate personalized experiences at scale to drive business outcomes and stronger customer and employee loyalty through the most innovative AI, automation and digital technologies on the market.

“The power of the AWS and Genesys collaboration is what sets this us apart, bringing our joint clients and partners the transformative capabilities they need to deliver the best customer experiences in the world,” said Bernadette Wightman, Genesys senior vice president, worldwide partner and alliances. “Using the global infrastructure of AWS, we’re putting Genesys Cloud within reach for even more organizations around the world. Receiving this recognition reaffirms the strength of our collaboration and the value that we’re bringing to our customers together.”

Dedicated to using its products for positive impact, Genesys has a goal to touch more than 100 million lives by 2030 through its work with nonprofits. Charitable organizations often run with lean budgets, limiting the resources they need to aid their communities daily. With the Genesys Charitable Offer, Genesys is enabling eligible charities to extend their reach by leveraging AI and automation. Now, these organizations can focus more on providing support and empathy to their communities — and less on figuring out how to stretch limited funding.

“We’re acutely aware every dollar spent on IT is a precious investment given the increased need for support services for survivors,” said Marty Hand, chief technology officer for the National Domestic Violence Hotline. “So, consolidating onto the Genesys single cloud platform was hugely attractive — not only to reduce IT cost and effort, but also to transform through greater resourcing agility, system resilience and the ability to expand our services to neighboring cities and towns.”

For the second year in a row, Geo and Global AWS Partner Awards included a self-nomination process across several award categories, which are awarded at both the geo and global level. All AWS Partners were invited to participate and submit a nomination. Award submissions were reviewed by a third-party, Canalys, and selected with special emphasis placed on customer success use cases presented in the nomination form.

In addition, there were a number of data-driven award categories, which were comprised of a unique set of metrics that helped measure AWS Partners’ performance within the past year. Canalys audited the datasets used to ensure that all measurements and calculations were objective and correct in nature.

The AWS Partner Network (APN) is a global program focused on helping companies build successful AWS-based businesses or solutions by providing business, technical, marketing, and go-to-market support. The APN includes independent software vendors (ISVs) and systems integrators (SIs) around the world, with AWS Partner participation growing significantly during the past 12 months. A panel of AWS experts selected the winners based on strict criteria with third-party audit conducted by Canalys. Genesys has been selected as Customer Experience Partner of the Year – Global, recognizing AWS’s top ISV Partners with a horizontal business area focus on Customer Experience. Genesys was also selected as Social Impact Partner of the Year—North America, recognizing partners committed to giving back to society through their people, resources and technology, leading initiatives to change our world for the better. Additionally, the company was named a finalist for Federal Government Partner of the Year—APJ for its strength in delivering innovative mission-based wins for the Federal Government.

Accurately identify proven resale partners to drive valuable and profitable partnerships

HG Insights, the provider of go-to-market Technology Intelligence to 90% of tech companies in the Fortune 100, today announced the launch of Partner Intelligence, a solution that enables customers to accurately identify partners — for everything from resellers to system integrators and managed service providers —that have a proven track record of success.

Using market-leading proprietary data, HG Insights surfaces those partners that will enhance a user’s partnership network. With these key insights users can focus their resources to engage with the most valuable and profitable partner relationships.

“The ability to focus your resources to drive only the most valuable and profitable partnerships is critical for any leader looking to establish a successful partner ecosystem,” said Elizabeth Cholawsky, CEO, HG Insights. “HG Insights Partner Intelligence helps you identify new partners with whom you should be working and optimize existing channel partners. By identifying an ideal partner profile to guide your engagement, you can ensure you’re only pursuing best-fit partners that are already successful in reselling specific products.”

Finding Partners with Proven Success

HG Insights Partner Intelligence enables users to optimize their partner network with only the most qualified partners. With Partner Intelligence users can build stronger partnerships by:

• Profiling existing partners against strategic goals
• Discovering new recruitment opportunities for expansion
• Activating existing partners with qualified opportunities

With these key insights, users can focus their resources and drive only those partnerships that are aligned with their goals.

Methodology Overview

Users choose from vendors, products, or product categories that align with their partnership strategy. HG Insights Partner Intelligence analysis uses those product categories to identify partners that have a strong product-to-company signal. A strong signal indicates that these companies are aligned with the user’s products. Partner Intelligence provides users with key insights into their current partner network and reveals new opportunities.

• HG Universe Add-On Subscription
  • Available as an add-on to the HG Universe data subscription
• Ranked partner opportunities
  • Includes a list of partners ranked by the intensity of their product-to-company signal and a detailed view of their firmographics
• Proprietary Partner Database
  • Leverage HG Insights’ partner database which is comprised of tens of thousands of companies and continues to grow exponentially
• Ideal Partner Profile
  • Identify an Ideal Partner Profile by surfacing key firmographics among those that are best-fit opportunities
• Summary Data Delivery
  • Delivered monthly with insights that include ranked partner opportunities and product data

“Accurately identifying proven partners is the only way to drive valuable and profitable partnerships. We are happy to provide our customers with access to our expanding proprietary partner database and a verified method to screen prospective partnership opportunities so they can efficiently go after only the best-fit partners,” said Rob Fox, CTO, HG Insights.

Focus On The Most Valuable And Profitable Partnerships

HG Insights Partner Intelligence provides users with key data to drive their partnership strategy with only the best-fit companies. Users are supported in their efforts to evaluate their current partners, discover new partnership opportunities, and support qualified partners with the right resources.

With HG Insights Partner Intelligence, users have critical information to secure only the strongest partnership opportunities and drive revenue.