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Mutare Voice Traffic Filter Now Available as Genesys Premium AppFoundry Application

Mutare Voice Traffic Filter Now Available as Genesys Premium AppFoundry Application

technology 16 Aug 2023

Voice communications and security software developer, Mutare, combines with Genesys Cloud CX to give customers a powerful tool that rids their voice channel of wasteful unwanted calls for maximum agent performance, customer experience, and organizational security.

Mutare, Inc., a leading innovator of enterprise solutions for Voice Threat Defense, today announced its Voice Traffic Filter is now a premium application on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.

Mutare makes it easy for Genesys customers to optimize the performance and security of their Genesys CCaaS solution and the agents it supports by ridding the voice channel of threatening, disruptive and time-wasting nuisance and nefarious incoming phone calls. The company's solution blocks spammers, scammers, robocallers and cybercriminals at the network edge before they have a chance to reach the agent call flow. Utilizing five distinct layers of unwanted call detection technologies that includes a unique "do no harm" voice CAPTCHA for additional call vetting, Voice Traffic Filter elevates the integrity of the traffic flowing through the organization's voice channel for maximum contact center performance, customer experience, and organizational security. With Voice Traffic Filter, agents spend significantly less time on wasteful, distracting, KPI-impacting calls and more time providing timely, high-quality service to the callers that matter.

"In the U.S., 5.4 billion robocalls are made each month, and vishing attacks are up 550%," notes Chuck French, Mutare's Chief Growth Officer. "These unwanted calls are a detriment to customer experience, call initiation, agent productivity and the contact center's overall performance, so dealing with this growing scourge has become a critical business issue. When real customers are unable to get the help they need and expect because agents are tied up handling no-value spoof, dead air, robocalls or fraud calls, customer satisfaction plummets and the customer experience is degraded. What's more, we're finding that a large percentage of those callers have criminal intent as they see the customer support agent as a convenient gateway to valuable organizational and customer data. Contact centers are looking for their CCaaS provider to help them solve this problem."

Mutare's application is now available with Genesys Cloud CX™, an all-in-one composable solution that helps organizations offer frictionless and connected customer and employee experiences. As a modern, API- first experience orchestration platform, Genesys Cloud CX enables organizations to coordinate every interaction and touchpoint through a full suite of omnichannel options, built-in employee experience, turnkey AI and end-to-end journey optimization.

"It is our mission to bring an end to the damaging effect of both nuisance and nefarious calls by offering our award-winning Voice Traffic Filter solution to the CCaaS market," said French. "We are absolutely thrilled about what this partnership means for us, Genesys, and the customers we mutually serve." 

Nutanix Simplifies Adoption of Generative AI with New Nutanix GPT-in-a-Box Solution

Nutanix Simplifies Adoption of Generative AI with New Nutanix GPT-in-a-Box Solution

cloud technology 16 Aug 2023

AI infrastructure solution accelerates customers’ path to GPT and LLMs while keeping organizations in control of their data

Nutanix, a leader in hybrid multicloud computing, today announced the Nutanix GPT-in-a-Box solution for customers looking to jump-start their artificial intelligence (AI) and machine learning (ML) innovation, while maintaining control over their data. The new offering, available today, is a full-stack software-defined AI-ready platform, along with services to help organizations size and configure hardware and software infrastructure suitable to deploy a curated set of large language models (LLMs) using the leading open source AI and MLOps frameworks on the Nutanix Cloud Platform. It allows customers to easily procure AI-ready infrastructure to fine-tune and run generative pre-trained transformers (GPT), including LLMs at the edge or in their datacenter.

Many enterprises are grappling with how to quickly, efficiently and securely take advantage of the power of generative AI and AI/ML applications, especially for use cases that cannot be run in the public cloud because of data sovereignty, governance and privacy concerns. New use cases emerge every day as organizations look to leverage generative AI to improve customer service, developer productivity, operational efficiency and more. From automated transcription of internal documents, to high-speed search of multimedia contents, and automated analysis, many organizations see the opportunity with AI but are struggling with growing concerns regarding intellectual property leakage, compliance and privacy. Additionally, organizations looking to build an AI-ready stack often struggle with how to best support ML administrators and data scientists, while the prospect of large AI investment costs has enterprises stalled in their AI and ML strategy.

“As customers look to design and deploy generative AI solutions, they find themselves struggling with balancing the deep expertise required to install, configure, and run these workloads with concerns around their data security and protecting company IP – all while controlling costs,” said Greg Macatee, Senior Research Analyst, Infrastructure Systems, Platforms and Technologies Group at IDC. “With GPT-in-a-Box, Nutanix offers customers a turnkey, easy-to-use solution for their AI use cases, offering enterprises struggling with generative AI adoption an easier on-ramp to deployment.”

The Nutanix GPT-in-a-Box solution delivers ready-to-use customer-controlled AI infrastructure for the edge or the core data center and allows customers to run and fine-tune AI and GPT models while maintaining control over their data. Nutanix provides a full complement of security and data protection offerings ideal for AI data protection.

“Helping customers tackle the biggest challenges they face in IT is at the core of what we do, from managing increasing multicloud complexity, to data protection challenges, and now adoption of generative AI solutions while keeping control over data privacy and compliance,” said Thomas Cornely, SVP, Product Management at Nutanix. “Nutanix GPT-in-a-Box is an opinionated AI-ready stack that aims to solve the key challenges with generative AI adoption and help jump-start AI innovation.”

This new solution includes:

  • The Industry-leading Nutanix Cloud Infrastructure platform, with the Nutanix Files Storage and Objects Storage solutions, the Nutanix AHV® hypervisor and Kubernetes, along with NVIDIA GPU acceleration, which can be sized for large to small scale.
  • Nutanix services to help customers size their cluster and deploy an opinionated stack with the leading open source deep learning and MLOps frameworks, inference server, and a curated set of large language models such as Llama2, Falcon and MPT.
  • Ability for data scientists and ML administrators to immediately consume these models with their choice of applications, enhanced terminal UI, or standard CLI.
  • The platform can also be leveraged to run other GPT models, as well as fine tune these models leveraging internal data, hosted on included Nutanix Files or Objects Storage services.

“Leveraging AI to more efficiently and effectively help our customers is a top priority for us but, as a regulated financial services organisation, maintaining full control over our data is necessary," said Jon Cosson, CISO at JM Finn. "The Nutanix Cloud Platform delivers the performance, flexibility and security required to safely deploy AI workloads."

The Nutanix GPT-In-a-Box solution builds on the full stack scalability, performance, resilience and ease of use that the Nutanix Cloud Platform is known for. Nutanix’s expertise with scalable infrastructure across public cloud, datacenter and edge use cases delivers the ideal environment to fine-tune and run AI applications while maintaining control over the data. In fact, in a recent survey, 78% of Nutanix customers indicated they were likely to run their AI/ML workloads on the Nutanix Cloud Platform.

Nutanix’s expertise and involvement in the open source AI community provide customers with a strong foundation on which to build their AI strategy. Key contributions include: participation in the MLCommons (AI standards) advisory board; co-founding and technical leadership in defining the ML Storage Benchmarks and Medicine Benchmarks; serving as a co-chair of the Kubeflow (MLOps) Training and AutoML working groups at the Cloud Native Computing Foundation (CNCF).

The Nutanix GPT-in-a-Box solution is available to customers today. Customers looking to get started can find more information here.

Supporting Quotes:

  • “Red Hat is helping organizations across various industries to accelerate business and mission-critical initiatives through the development and deployment of AI-enabled applications in the hybrid cloud. With this launch, joint customers can take advantage of Red Hat OpenShift AI along with the Nutanix AI-ready stack to jump-start innovation on a consistent, scalable open source foundation while maintaining control over their data.”
    - Sarwar Raza, Vice President, Cloud Services, Red Hat
  • “Enterprises everywhere are looking to leverage the generative AI opportunity but many, especially in regulated industries, are concerned with potential IP and data security issues. TCS has a long track record of embracing technology innovations in a secured manner to satisfy customer demand and enable them to focus on business outcomes. Nutanix GPT-in-a-Box along with TCS Cognix, a future-ready service delivery platform, allows customers to realize the value of artificial intelligence and machine learning by providing service resiliency, business agility, and enhanced customer experience to organizations.”
    - Dinanath Kholkar, SVP and Global Head of Partner Ecosystems & Alliances at TCS
  • “Taking advantage of the potential of generative AI is one of the most significant opportunities available to global enterprises today, and finding the right partner to guide this journey is crucial. Nutanix GPT-in-a-Box, along with consulting and solutions from Hexaware, can help jump-start this AI journey by addressing some of the key talent, security, compliance, deployment and scale challenges they’re facing today.”
    - Vinod Chandran, COO, Hexaware
  • “Generative AI is top of mind for many enterprises, but most don't have the in house resources to fully take advantage of this opportunity. Nutanix GPT-in-a-Box, along with solutions from DKube, simplifies enterprise AI adoption with an AI-ready stack to jumpstart innovation.”
    - Prasad Vellanki, CEO, DKube
  • “Generative AI, including Chat-GPT and LLMs, are revolutionizing the way enterprises operate but many require support to best take advantage of this opportunity. Lamini makes enterprise LLMs easier while Nutanix delivers AI-ready infrastructure to help organizations simplify operations and maintain control over their data significantly simplifying adoption of generative AI."
    - Greg Diamos, Co-Founder, Lamini and ML Commons

Long-term media analysis carried out by Cision shows: ESG issues are heavily influenced by protests and politics

Long-term media analysis carried out by Cision shows: ESG issues are heavily influenced by protests and politics

reports 16 Aug 2023

Environmental and social issues dominate the ESG agenda, whereas corporate governance is overshadowed

A media analysis carried out by Cision, a leading global provider of communication platforms and consumer and media intelligence services, shows that despite multiple crises, ESG issues remain very prominent in traditional media and social channels. In a comparison with survey data, the analysis shows that despite a declining willingness among consumers to pay more for green products, and there being less interest in knowing about the social responsibility taken by companies, public discussion in the media and on social platforms regarding ESG issues increased between January 2020 and June 2023. The analysis also shows that discussions about ecological and social issues are becoming more heated and politically charged. Articles in traditional media as well as posts on Twitter (now X), Facebook, Instagram, YouTube, Reddit, forums and Tumblr were examined. For comparison, the experts also examined articles and posts in English, Spanish, French and Italian.

"Companies are becoming more and more transparent due to the increasing ESG reporting requirements, while at the same time being confronted to a somewhat greater extent with accusations of greenwashing. In terms of communications, they should show a clear stance on ESG issues and give specific examples of their progress," says Manuela Schreckenbach, Head of Insights Consulting, DACH at Cision. Even if consistently only around one percent of ESG reporting in Germany is linked to DAX companies, communicators must remain alert.

ESG focuses on environmental issues in particular in Germany

ESG issues became more visible in Germany in the first half of 2023 (+36 percent) compared to the average for the previous three years. The focus is very much on the environment and climate: during this assessment period, ecological issues increased by 74 percent, social issues by 8 percent and corporate governance issues by 6 percent. The abbreviation ESG stands for Environmental, Social, Governance.

Environmental issues accounted for 51 percent of the ESG reporting in German-language media reports in 2020 and for 70 percent in 2023. The ecological topics focus on climate protests, heat waves and politics, such as the new climate protection law and the heating dispute. A total of 29 percent of the feelings and sentiments across all ESG media contributions are negative, being characterised by anger, disgust, sadness or fear.

The agenda looks somewhat different in the international comparison markets: there, social issues were at the forefront across the entire analysed period, with values of up to around 70 percent of ESG reporting. The media reports about and discusses human rights violations, racism, LGBTQ rights and wokeism.

What is striking is that in all the languages that were analysed, the topic of corporate governance is only rarely mentioned in the context of ESG reporting. However, the analysis clearly shows that protests and politics determine the ESG agenda. Incidentally, 7.9 percent of the ESG reports are related to parties – 7 to 8 times as many as are related to DAX companies.

Findings resulting from the comparison with surveys

"We not only evaluated the media as part of the analysis, but also other studies and surveys carried out by Infratest dimap and the Global Web Index (GWI). By combining the data, we can add more depth to the classic media analysis and highlight concrete recommendations for action more directly," says Jonas Kolbe, Senior Insights Strategist at Cision. An example: According to GWI, in 2023 only 53 percent of those surveyed stated: "I would be prepared to pay more for environmentally friendly products," which is 5.9 percent less than in 2020. During the same period, reporting in the German media about environmental issues increased by 74 percent.

Cloudflare Harnesses the Power of its Global Network to Identify Top Exploited Phishing Methods and Most Impersonated Brands in Inaugural Report

Cloudflare Harnesses the Power of its Global Network to Identify Top Exploited Phishing Methods and Most Impersonated Brands in Inaugural Report

security 16 Aug 2023

Report underscores that email is the most exploited threat vector, phishing remains borderless and attackers are increasingly impersonating trusted name brands

Cloudflare, Inc. , the security, performance, and reliability company helping to build a better Internet, today released its inaugural 2023 Phishing Threats Report. The findings highlight that phishing remains the most dominant and fastest growing Internet crime, largely due to the ubiquity of email and the ceaseless issue of human error that is preyed upon by today’s threat actors.

While business email compromise (BEC) losses have topped $50 billion, corporate organizations are not the only victims that attackers are after. The real implications of phishing go beyond Fortune 500’s and global companies, extending to small and local organizations as well as the public sector. For instance, in this year’s report, Cloudflare observed more email threats targeting political organizations. In the three months leading up to the 2022 US midterm elections, Cloudflare’s email security service prevented around 150,000 phishing emails from making their way to campaign officials.

Regardless of an organization's size, industry or sector, the report revealed that threat actors who leverage phishing campaigns have two major objectives. First and foremost, the goal is to achieve authenticity and legitimacy in the eyes of the victim. Second, is to persuade victims to engage or click. These objectives are underscored by the key findings of the report, including:

  • Malicious links were the #1 threat category, comprising 35.6% of detected threats
  • Identity deception threats are on the rise — increasing YoY from 10.3% to 14.2% (39.6 million) of total detections
  • Attackers posed as more than 1,000 different organizations in over 1 billion brand impersonation attempts. The majority of the time (51.7%), they impersonated one of 20 well-known brands
  • The most impersonated brand happens to be one of the most trusted software companies: Microsoft. Other top companies impersonated included Google, Salesforce, Notion.so, and more
  • One-third (30%) of detected threats featured newly registered domains — the #2 threat category
  • Email authentication doesn’t stop threats. The vast majority (89%) of unwanted messages “passed” SPF, DKIM, or DMARC authentication checks

“Phishing is an epidemic that has permeated into the farthest corners of the Internet, preying on trust and victimizing everyone from CEOs to government officials to the everyday consumer,” said Matthew Prince, CEO at Cloudflare. “Email messages and malicious links are nefarious partners in crime when it comes to the most common form of Internet threats. Organizations of all sizes need a Zero Trust solution that encompasses email security - when this is neglected, they are leaving themselves exposed to the largest vector in today's threat landscape.”

Report Methodology: The report is a culmination of data intelligence and security trends gathered from the 112 billion threats that Cloudflare’s global network blocks daily. Cloudflare evaluated a sample of more than 279 million email threat indicators, 250 million malicious messages, over 1 billion instances of brand impersonation (note that it is possible for one email to have multiple instances of brand impersonations), and other data points gathered from approximately 13 billion emails processed between May 2022 to May 2023. Additionally, this report is informed by a Cloudflare-commissioned study conducted by Forrester Consulting. Between January 2023 and February 2023, Forrester Consulting surveyed 316 security decision-makers across North America, EMEA, and APAC about the state of phishing.

Voiceflow Announces $15M Investment from OpenView Venture Partners

Voiceflow Announces $15M Investment from OpenView Venture Partners

financial technology 16 Aug 2023

Investment to Support Continued Innovation of the Industry’s Only Collaborative Agent Building Platform with Generative AI Capabilities

Voiceflow, the industry’s first and leading collaboration platform for building AI agents, today announced it has closed a $15 million round of financing led by OpenView, a leading venture capital firm focused on business software. With this latest investment round, Voiceflow will amplify its commitment to product innovation while helping conversational AI product teams design, test, and launch AI agents for customer support.

Demand for conversational artificial intelligence (AI) solutions has never been stronger as businesses look to introduce exceptional customer experiences that also free teams to focus on other business-critical tasks. According to Future Market Insights, the conversational AI industry is predicted to expand from $9.6 billion in 2023 to $47.6 billion in 2033.

Voiceflow is the world's most advanced conversational AI platform that allows teams of any size to collaboratively build agents of any scale and complexity. Voiceflow’s platform focuses on collaboration and usability - enabling enterprise teams to work together when building AI Agents. Using Voiceflow, customers can save considerable time designing, testing, and deploying AI-agents. As a result, teams build better conversational agents for customer support automation, and other agent use cases, including internal task automation - at twice the speed of traditional platforms.

“When we launched Voiceflow in 2019, our mission was to democratize the creation of AI agents for the Alexa and Google Assistant platforms. Four years later, our mission has evolved to being the collaborative platform for enterprise product teams to build AI agents for any channel or use case. We're proud to serve over 130,000 global users and have customers from leading conversational AI teams, including dozens of the Fortune 500, such as US Bank, The Home Depot, and BMW,” said Braden Ream, Founder and CEO of Voiceflow. “We are excited to work with the OpenView team, which brings unmatched experience working with businesses like ours. The firm’s expertise will be a tremendous asset as we look to introduce critical new innovations and meet growing customer demand.”

“In an incredibly short period, Voiceflow has not only introduced an innovative solution, it has seeded massive demand from name brand businesses looking to design, prototype, and build conversational AI agents,” said Blake Bartlett of OpenView. “OpenView has deep experience helping companies that are ready for rapid expansion, and we are looking forward to helping Voiceflow maintain its impressive momentum as well as its position as the leading agent-building platform.”

Voiceflow allows for integration with any existing natural language understanding (NLU) platform or technology stack, allowing teams to supercharge their design and collaboration capabilities without costly vendor replacements or technology changes. Using Voiceflow, customers can quickly and easily design complex conversations, share prototypes in minutes, and efficiently launch to production. Now, with the latest funding, Voiceflow will add a LLM-powered AI Builder, which gives customers a place to build and deploy large language model-powered agents for customer support and more.

Voiceflow has raised $35M today and increased its valuation by 50 percent since its last round in 2021. OpenView joins prior investors that include Felicis Ventures, Craft Ventures, True Ventures, Cathy Pearl, Google, Operator's Collective, Ripple Ventures, Amazon, and the CEOs of Figma, InVision, Webflow, Ada Support, Eventbrite, and ProductHunt.

Diligent Launches AI Ethics & Board Oversight Certification for Corporate Directors and Executives

Diligent Launches AI Ethics & Board Oversight Certification for Corporate Directors and Executives

artificial intelligence 16 Aug 2023

Certification helps board members and executives navigate the ethical and technological issues inherent in AI to steer their organizations toward sustainable, trustworthy practices

Diligent, a leading GRC SaaS company, today announced its AI Ethics & Board Oversight Certification for corporate directors and executives. The program will help leaders navigate the context and basics of artificial intelligence (AI), associated opportunities and risks, ethics and compliance frameworks and regulatory considerations, to enhance their oversight of AI.

"The promise and impact of AI is top of mind in the boardroom,” said Dottie Schindlinger, Executive Director of Diligent Institute. “Directors see the benefit of using AI to enhance efficiencies and gain insights, but risks can arise without the right tools and oversight. This certification will outline the risks and opportunities associated with AI against the background of today’s regulatory landscape, and help leaders identify governance models to consider the ethical and compliance implications of AI.”

The self-paced e-learning curriculum, developed in partnership with Volkov Law, includes four courses: Overview of Ethics & Compliance; Overview of Artificial Intelligence; Aligning AI with Ethics & Compliance and AI Governance & Oversight. The program features top experts across AI, ethics, compliance, and regulatory and legal industries, including renowned speakers:

  • Meghan S Anzelc, Chief Data & Analytics Officer at Three Arc Advisory
  • Richard Barber, C-Suite Leader, Board Director and AI Governance Consultant
  • Andrea Bonime-Blanc, CEO & Founder, GEC Risk Advisory
  • Alexander Cotoia, Regulatory Compliance Manager, The Volkov Law Group
  • Dan Hendrycks, Executive Director, Center for AI Safety
  • Josh Klein, CEO, Indigometrics
  • Dominique Shelton Leipzig, Partner, Cybersecurity & Data Privacy; Leader, Global Data Innovation, Mayer Brown
  • Dr. Jodie Lobana, Managing Director, Lobana Consulting Group
  • Myrna Soto, CEO & Founder, Apogee Executive Advisors
  • Michael Volkov, CEO, The Volkov Law Group

“The Volkov Law Group is pleased to partner with Diligent Institute in creating a certificate program that brings the murky problem of AI and ethics into relief. This program is a must for board members interested in the overlap of ethics and compliance with concerns over the use of AI, which has the potential to transform the way organizations function,” said Michael Volkov, CEO of Volkov Law. “Of course, the use of AI means that boards need to develop a coherent strategy for dealing with AI issues in the workplace. The goal of this training is to precipitate meaningful discussion among stakeholders about issues like bias, accountability, reliability, and access, among other things.”

QuestionPro Announces New Version of its 360 Development Feedback Platform

QuestionPro Announces New Version of its 360 Development Feedback Platform

technology 16 Aug 2023

Comprehensive new version enables companies to run much more efficient and effective evaluation processes at a lower cost

QuestionPro, a global leader in online survey and research services has launched a new version of its 360 development platform to help companies more effectively run their 360s and develop their leaders.

Because 360-degree feedback has high visibility inside of the company, particularly with executives and high potentials, QuestionPro made sure that the technology is highly customizable and agile, with upwards of 20 configuration settings on how organizations can set up the process. For example, those participating in the program can log into a proprietary portal where they can nominate their evaluators, complete self-evaluations and provide feedback to others as well.

In the same portal, the subject’s managers can take actions such as make any adjustments to nominated raters and review reports before their direct reports receive them. Because of the high level of configurability, the new technology can suit the needs of any organization who wants to make 360-degree feedback a part of their leadership development process.

This degree of flexibility particularly empowers consultancies to be able to scale and grow their business by leveraging QuestionPro technology to power their proprietary 360 feedback models and be able to effectively personalize it for each of their clients. This agility and high degree of customization makes it easy to transfer over from a previously used technology, and further improve their client experience by increasing the amount of engagement, or the number of people completing the surveys, because they can either take them from the portal or directly from their email, whatever suits them the best. This increased engagement has helped QuestionPro’s consulting clients both expand inside their current customer base, as well as win new business.

“While our 360-degree feedback platform has been helping customers deliver effective leadership evaluations and development programs for nearly a decade now, we saw an opportunity to further leverage technology, AI, as well as a comprehensive set of learnings from experience with thousands of users to create what we believe is the most impactful 360-degree feedback platform on the market today,” said Sanja Licina, Ph.D., President of QuestionPro Workforce.

The Talent Strategy group has been using QuestionPro’s 360-degree feedback platform to power their OPTM360 product for the past three years. They specifically have benefitted from Custom 360 subject reports, single sign on for portal access, and multilingual survey and portal capabilities, leading to a significant growth in their business.

“We developed the OPTM360 to make behavior change faster, easier and excuse-free,” said Marc Effron, President of the Talent Strategy Group. “To be able to most effectively deliver on our philosophy, we needed a technology that was reliable and could adapt to our model, and QuestionPro as a partner has delivered in these areas.”

QuestionPro also goes beyond technology to truly partner with clients to help them implement and run effective 360 development programs inside their organizations and with their clients.

Beth Ann Murray, Director of the OPTM360, said, "I can always depend on the support provided by the QuestionPro Team; I feel they are an integral part of my team, caring for my clients as if they were their own. The dedicated customer support is familiar, friendly, and accessible and truly helps me meet the needs of my customers."

LiveVox Partners With Jenne to Amplify its North American CCaaS Customer Base

LiveVox Partners With Jenne to Amplify its North American CCaaS Customer Base

technology 16 Aug 2023

New Partnership Enables Jenne to Equip its Partners with Industry-Leading AI and CX-Focused Contact Center Solutions

LiveVox , a proven cloud CCaaS platform built to transform contact center performance, today announced a new partnership with Jenne, Inc., one of the nation’s leading cloud services brokers and value-added distributors of technology solutions. The partnership will provide Jenne’s vast array of value-added resellers throughout North America with immediate access to the LiveVox platform, enabling their clients to seamlessly transition away from inflexible on-premise contact center solutions and take advantage of robust capabilities, including AI and automation.

In order to accommodate the accelerating shift to the cloud, contact centers need partners capable of delivering best-in-class technology combined with expert support and implementation. This partnership will combine LiveVox’s proven cloud contact center solutions – designed to enhance agent performance and improve customer experience – with Jenne’s value-added pre- and post-sales support to deliver tangible results and ROI for the contact center industry.

“This partnership provides Jenne and its partners with a simple and substantive CCaaS solution – while helping LiveVox increase its North American distribution through Jenne’s impressive network,” said John DiLullo, CEO, LiveVox. “You simply can’t deliver the AI capabilities customers want using legacy, on premise contact center solutions. As an increasing number of organizations look to shift to the cloud, LiveVox and Jenne will provide them the capabilities, speed, flexibility, and support needed to maximize their performance.”

"LiveVox’s proven CCaaS platform simplifies the way contact center leaders create seamless customer journeys while increasing collaboration and efficiency to deliver a faster route to ROI,” said Michael Gottwalt, Vice President Cloud Solutions & Enablement, Jenne, Inc.  “We’re excited to partner with LiveVox to deliver game-changing solutions to the market as the shift to the cloud intensifies.”

   

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