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Building for the Agentic Era: How AI and Identity Are Transforming Audience Data Activation

Building for the Agentic Era: How AI and Identity Are Transforming Audience Data Activation

marketing 16 Apr 2026

1. The advertising ecosystem is evolving quickly as organizations adapt to new privacy expectations, identity frameworks, and AI-driven technologies. From your vantage point leading revenue at Optable, what are the biggest shifts shaping how brands and publishers approach audience data today?


Three forces of change are converging, creating a real sense of urgency.


The industry’s identity foundation is collapsing. Third-party cookies and shared device IDs aren’t viable anymore. Publishers without a robust first-party identity strategy are already feeling the revenue impact.


Privacy regulation isn’t slowing down and continues to shape how data can be collected, shared, and activated. It’s forcing decisions about consent management and data governance in the infrastructure, not as an afterthought.


And then AI is changing what's possible fast enough that organizations are racing to understand what it means for their workflows before the window for competitive advantage closes. 


Brands and publishers are recognizing that these three aren't separate problems. The ones that understood early on that solving identity and privacy is the prerequisite for unlocking AI are in the best position. You can't build intelligent, automated workflows on top of fragmented or non-compliant data. They’re moving away from trying to survive cookie deprecation towards building the foundation that lets them win in an agentic ecosystem.


2. Optable describes its platform as enabling “agentic collaboration.” For readers who may be new to that concept, how does agent-based technology change the way organizations discover, activate, and collaborate around audience data?


Right now, most of the work in audience discovery, planning, and activation is manual. A publisher receives an RFP, a team member spends hours or days querying data, building a proposal, and setting up a deal. Each step requires human intervention.


Agentic collaboration lifts the burden, using AI agents to take over querying data, building audiences, negotiating parameters, and activating campaigns. This shift keeps a human in the loop for quality control rather than execution.


This means publishers can respond to more RFPs, faster, with richer and more tailored audience proposals, and buyers can discover and activate against premium inventory without waiting for a sales rep to call them back.


What makes this work is that the intelligence moves to where the data lives, rather than the data moving to where the intelligence is. That distinction matters enormously for privacy and for data ownership.


3. Many brands and publishers have invested heavily in first-party data, but unlocking its full value can still be challenging. What approaches are you seeing organizations take to turn these data assets into scalable revenue opportunities?


The gap between having first-party data and utilizing it is still wide for a lot of organizations. A recent survey we did with Digiday found that only 4% of publishers have more than half their audience data identifiable via first-party signals. So even the publishers who have invested are still in the early innings.


The organizations that are closing that gap fastest are doing three things:


  1. They're building a proper identity foundation. They’re not just collecting emails. They’re actually resolving those signals across web, mobile, CTV, and audio into a unified identity graph that makes the data actionable at scale.
  2. They're investing in the infrastructure to enrich and activate that data in real time. They’re moving away from manual processes because the programmatic market rewards speed and precision.
  3. They're putting AI agents to work. They're replacing manual processes by deploying agents to query their first-party assets, build custom audiences, and push them to activation platforms in minutes. They’re ready for the buyer agents that are already searching and evaluating their inventory.


When those pieces come together, they see first-party data working the way it’s supposed to.


4. Collaboration between brands, publishers, and partners has historically required complex integrations and data sharing. How are privacy-enhancing technologies and clean-room environments enabling more secure and efficient data collaboration across the ecosystem?


The old model of manual data sharing is slow, risky, and technically demanding on both sides.


Clean rooms addressed the privacy concern. Advertisers can bring their data into an isolated environment to match against publisher audiences. What comes out is insights and activatable audiences, not raw data.


What's new is that AI and agentic workflows can remove the remaining friction. Data collaboration can feed directly into agentic pipelines that can build audiences, model lookalikes, and automatically push to activation platforms. We call this process agentic collaboration. An advertiser can onboard into an Optable clean room in minutes, and we've had clients go from match to live campaign in hours.


When collaboration is that fast and frictionless, it can become a regular part of how deals get done.


5. Identity continues to be a central component of effective audience activation, particularly as marketers work across multiple channels like web, mobile, and connected TV. How should organizations think about building an identity strategy that supports both reach and accuracy?


The biggest mistake I see is organizations acting like they can resolve identity with a single solution. Different channels operate with different identity signals. Cookies and hashed emails for web, device IDs with consent limitations for mobile. CTV has IP and device IDs but might require server-side integration without the use of tags.


An identity strategy that only works for web leaves revenue on the table. A flexible, multi-channel approach requires a unified identity graph that can span all of those environments from a single platform, with a policy-driven resolution layer that selects the strongest available identifier for each channel and activation path.


Our ID Switchboard manages resolution across UID2, LiveRamp, ID5, Yahoo ConnectID, Epsilon, and others in real time, selecting the best option per environment without requiring publishers to retag or rewrite integrations when they add a new partner or channel.


Identity solutions that optimize purely for match rates often trade precision for scale in ways that hurt performance and confidence. The organizations building durable identity strategies are the ones treating accuracy and consent as non-negotiable. And they’re the ones that will expand their addressable reach over time.


6. Interoperability across platforms, identity frameworks, and marketplaces has become increasingly important in today’s advertising ecosystem. How does enabling collaboration across multiple partners and environments create new opportunities for marketers and publishers?


Historically, interoperability has been waylaid by too many solutions creating dependency rather than connectivity. Proprietary stacks made it hard to work with other partners or adapt as the ecosystem evolved. But interoperability is the key to a successful agentic marketplace.


Optable is a founding member of the Ad Context Protocol (AdCP), which is about enabling AI agents across the advertising ecosystem to communicate, transact, and optimize across organizational boundaries. No single platform should own the entire workflow; the connections between systems working together is where the value is.


A standard like AdCP facilitates agentic collaboration. It means publishers’ inventory and audience data become discoverable and transactable through AI-powered buyer workflows they couldn't access before. On the buy side, marketers can discover premium inventory and act on valuable first-party data from publishers in their own environments.


Agentic buyers are already looking and deciding who gets premium spend, and a publisher who isn't agent-ready is invisible to those workflows.


7. Looking ahead, how do you see AI-driven collaboration and agent-based workflows shaping the future of audience intelligence, monetization, and partnership models across the marketing ecosystem?


The workflows that define how advertising gets planned, transacted, and optimized today were designed for a world where humans painstakingly managed every step. That world is changing fast.


What I'm most excited about, and what I'm seeing early evidence of with our clients, is that agentic workflows go well beyond speeding up existing processes. Agents operating across publisher first-party data can surface audience insights faster than a human analyst, optimize in-flight against real signals rather than relying on post-campaign reports, and close the loop between planning and outcomes in ways that were impossible before.


Publishers with the right infrastructure can offer demand-side access to their audiences and inventory in ways that didn't exist a year ago. Advertisers can run real-time scenario modeling against publisher first-party data without a week of back-and-forth.


The best-performing relationships we're seeing aren't just vendor-client arrangements. We're working with partners like Scope3, Newton Research, and Chalice AI to build agents together that serve use cases none of us could address alone.


The organizations that will lead through this transition are starting with solid data infrastructure and identity foundations, because AI is only as good as the data it operates on.
AI Agents, Protocol Wars, and the Future of Shopping: Inside Agentic Commerce with Botify

AI Agents, Protocol Wars, and the Future of Shopping: Inside Agentic Commerce with Botify

marketing 16 Apr 2026

Is agentic commerce the next big thing, or just hype?
 
In this interview with AJ Ghergich, Global VP at Botify, we break down the emerging landscape of agentic commerce, what it means, and how brands should adapt to win in this new era even amid the ‘protocol wars’ between OpenAI and Google.

For people hearing the term for the first time: what is agentic commerce and how is it different from AI-powered shopping or a chatbot on a retail site?

Agentic commerce represents a significant shift in the future of retail.

Chatbots are reactive, working in a turn-based way: you say something, and the chatbot responds, reacting to user input in a fixed workflow. Meanwhile, AI-powered shopping might personalize recommendations or curate options, but you, the human shopper, make the actual browsing and buying decisions.

Agentic commerce is fundamentally different. The entire shopping experience rests with AI agents. It’s goal-based, powered by fully autonomous agents that own every step from discovery to purchase to returns and even subscription management. These agents don’t just respond like chatbots; they proactively plan, sequence steps, and crucially, use tools (like APIs) to execute. We’re not technologically there yet, nor are consumers, but this is where the retail industry is heading.

After OpenAI announced Instant Checkout and then appeared to pull back, what did that reveal about what’s actually feasible (technically, commercially) right now?

The industry is not quite there when it comes to fully autonomous, end-to-end transactions. The research and discovery phases are moving quickly—shoppers already use conversational AI for product discovery but the transactional side remains a major challenge.

With OpenAI’s Instant Checkout, it was clear that the discovery phase worked, but actual transactions didn’t scale. There are many real-world complexities, like real-time inventory, sales tax integration, and fraud detection—all the unglamorous but absolutely critical logistics for agentic commerce to work.

Plus, there isn’t enough adoption among retailers and merchants yet. Think about the launch of electric vehicles. The vision, direction, and interest were there, but the charging-station infrastructure wasn’t. It doesn’t mean the EV vision failed; it means we put the cart before the horse. For OpenAI, they proved people want and will use AI for discovery and research, but the underlying transactional and infrastructure stack needs to catch up before agentic commerce can really deliver on the full promise.

What else are you seeing emerge in the agentic commerce space?

Right now, we’re seeing what I’d call a “protocol war”—Open AI’s Agentic Commerce Protocol (ACP) vs. Google’s Universal Commerce Protocol (UCP). Both ACP and UCP are designed to be a universal language for agents to communicate with existing tech stacks, similar to how we have one standard for apps to communicate via APIs. The big players are jockeying for the technical framework that will win and be used by the masses.

Amazon, interestingly, is holding its cards close and hasn’t come out to support ACP or UCP or introduced its own protocol. They’re showing signs of leaning into agentic commerce, but crucially, they’ve also walled off a lot of their content, blocking outside AI platforms from finding and crawling it. If you don’t have access to Amazon, Target, Walmart, and a few others, you’re missing the heart of retail. Ultimately, the winning protocols will need buy-in (or at least access) from these giants to come out on top.

What parts of agentic commerce are most likely to stick over the next 12–24 months? How should retail marketing and e-commerce teams adapt their strategies to remain competitive?
 

AI-powered research and discovery isn’t going away—full stop. Consumers are embracing LLMs, and there’s no turning back.

But for brands, being crawlable to search and AI platforms is no longer enough. Behind the scenes, structured data and product feeds become even more critical. No matter which technologies win the protocol war, agents will need clean, structured, up-to-date data from retailers’ product feeds to perform discovery and (eventually) transactions.

Product feeds need to be highly structured, AI-optimized, and adaptable, or brands risk being left out of AI-driven recommendations. Think of feeds and structured data as the sitemaps of agentic commerce: they’re foundational and agnostic to who wins the standards battle. And this is why we just launched Botify Agentic Feeds, to automate the creation and delivery of AI-ready, protocol-compliant product feeds. With Agentic Feeds, retailers can ensure their products are always accessible and compelling to AI agents, whether by enriching feeds with reviews and Q&A content or by adapting immediately as protocols evolve. The brands that win will be those that become the trusted data source the agents turn to.


More broadly speaking, I also think AI visibility as a KPI will stick. Retailers want to know: “Is my brand or product appearing in AI-powered shopping experiences?” That’s different from traditional rank tracking, and it’s rapidly becoming top-of-mind for CMOs.
 

To remain competitive, brands must focus on infrastructure and feeds that power AI responses. What OpenAI tried to do with Instant Checkouts will likely not become a reality this year—the technology must mature, and consumer trust must grow. But so much can be done today to ensure your brand has the right foundation and competitive edge to succeed, no matter where the industry goes next.
 

If AI agents are crawling retail sites more aggressively, what new opportunities and risks does that create for marketing and e-commerce teams, and how should they adapt their crawling/traffic policies?
 

The explosion in bot traffic is massive. Retailers experienced +5.4x increases year-over-year in AI bot visits, and that’s on top of the massive growth we saw the year prior. Even more notably, for every one OpenAI user session, brands see an average of 198 bot crawls—for Google, it’s one session per six crawls. What that shows us is that discovery isn't necessarily happening on brand sites anymore. For marketing teams, the risk comes from failing to adapt measurement. Traditional metrics, like website traffic, no longer capture the full picture. As consumers discover products directly through AI platforms like ChatGPT, they may never visit your site until they’re ready to purchase. Without understanding where and when you appear in AI search, and without optimizing for it, you miss opportunities to strengthen visibility and generate new revenue.

More broadly, the upside is that AI platforms can be seen as a new discovery channel with massive potential. Every time a new discovery platform has emerged, like social in the 2010s, early adopters have won market share. The brands investing in high-quality, structured product data and robust site infrastructure today will be the ones that win as these agentic channels mature. Retailers should monitor bot policies, ensure their site is crawlable and data-rich, and use the opportunity to outmaneuver slower competitors.

Botify works with some of the world’s leading retailers and e-commerce brands. What are you hearing from your customers about the future of AI in retail? What are they most excited about, and what’s keeping CMOs and e-commerce leaders up at night?
 

Brand leaders are excited first by the promise of a new, measurable revenue channel and the chance to outpace competitors by adopting new, AI-driven models early. And the savvy CMOs realize that you can’t build visibility in AI search (AEO/GEO) unless you already have a strong SEO foundation. The promise is that investments in search visibility now compound across both human and AI/agentic channels. It’s exciting to know that so much of what we’re already doing by traditional means, like SEO, will still have gains tomorrow.

But there’s also a lot that keeps leaders up at night. Loss of control over the customer journey is one of the biggest concerns. For years, CMOs have painstakingly mapped personas and multi-step journeys. Now, the 12+ step journey is collapsing to one or two, and it’s not even a human making the purchase. Suddenly, the customer is an algorithm, using its own tools and reasoning to make decisions. 

 
It’s forcing CMOs to wrestle with tough questions: How do I serve an AI customer? How do I shape its opinions or decisions? Are we moving fast enough as an organization? To this last question, the answer is almost always no. The remedy is to focus on the foundational strategies that will produce results, no matter which standards or platforms win: structured data, feeds, and infrastructure.
92% of AI-Assisted Shoppers Say AI Shapes What They Buy. Is Your Content Keeping Up?

92% of AI-Assisted Shoppers Say AI Shapes What They Buy. Is Your Content Keeping Up?

marketing 16 Apr 2026

By Nich Weinheimer, Chief Strategy Officer, Skai

During the 2025 holiday season, generative AI and AI agents drove an estimated $262 billion in global retail revenue, accounting for roughly 20% of total sales. Traffic from AI search channels like ChatGPT and Perplexity doubled year over year. Shoppers referred from AI-powered search converted at nine times the rate of social media referrals.

What does this mean for how brands reach consumers? I see it playing out on three fronts:

●      An evolution of existing channels

●      The emergence of new agentic channels

●      And the need for new marketing operational models

To gauge how far these shifts have actually reached consumers, Skai surveyed 1,000 U.S. shoppers about how they’re using GenAI throughout their shopping journey.

The implication for marketers is clear: the consumer journey is being rewritten in real time.


The habit gap is your window of opportunity

Consumers know AI can help them shop. 86% are aware they can use ChatGPT for shopping. 55% have knowingly used a retailer AI assistant like Amazon Rufus or Walmart Sparky. Nearly half (48%) used AI for product research in the last 30 days.

But 30% say they simply haven’t considered using AI for shopping. The barrier isn’t skepticism or distrust. It’s just not part of their routine yet.

The advertiser side tells a similar story. Skai and Stratably’s 2026 State of Retail Media survey found that 63% of advertisers are already using GenAI, but only 3% are seeing meaningful impact. Consumer behavior is moving, but advertiser readiness isn’t keeping pace.

That gap between awareness and habit represents an early-adoption window. As AI gets more embedded in shopping platforms and the experience gets smoother, that 30% will decline. Brands need to start building presence, test what increases visibility, and figure out who owns AI discoverability.


92% say AI research influenced their purchase.

When consumers use AI for shopping, they’re using it to get smarter before they buy. The top tasks cluster around information gathering: comparing products or brands (37%), finding deals and discounts (32%), checking reviews and pros/cons (30%), and finding product recommendations (28%).

And it’s working: 92% of those who used AI for product research say it influenced their purchase decision. Nearly three-quarters (73%) take further action after an AI recommendation, whether that’s asking follow-up questions, clicking links, or visiting retailer sites. AI is actively shaping what consumers consider and what they ultimately buy.

With this level of AI influence on purchasing decisions, optimizing for AI-readable content can’t stay a side project. Your product feeds, structured data, and brand information need to be built for machines as well as humans. That’s a workflow change, and potentially a new role. Someone needs to own the intersection of content, data, and AI discoverability.


Two-thirds of consumers click through. 29% of Gen Z buy directly.

The influence goes beyond research. Two-thirds of consumers (65%) have clicked from an AI tool directly to a retailer site. This isn’t passive browsing. Consumers are following AI recommendations to the point of purchase.

Gen Z leads here. They use AI for comparison shopping at 1.5x the rate of Boomers (44% vs. 30%). And 29% of Gen Z have made a purchase directly through ChatGPT’s shopping feature, compared to just 5% of Boomers. Shopping queries on AI platforms are growing faster than any other category, and referral traffic is converting at rates retailers cannot ignore.

In performance terms, AI is behaving like a high-intent referral channel layered above existing retail infrastructure.

That has implications for measurement. Most brands can track paid search, paid social and retail media performance with precision. Far fewer can measure how they appear within AI-generated results, or which product attributes and data signals influence recommendations.

That’s not a media gap. It’s a capability gap.


Replenishment-Heavy Categories Lead, Especially Among Gen Z.

When consumers show openness to AI-driven purchasing, it’s concentrated in predictable categories. Groceries and household essentials lead at 25% comfort with AI auto-purchase, followed by entertainment and media (23%), beauty (20%), and electronics (20%). Replenishment beats consideration. Categories with predictable repeat purchases see higher AI acceptance than those requiring personal judgment.

Gen Z accelerates the timeline. 67% are comfortable with AI auto-buying within set rules, compared to just 19% of Boomers. A majority of Gen Z say they would buy through AI instead of going to a retailer site directly.

Replenishment-heavy categories like grocery and household essentials will see AI-driven purchasing integrated into existing retail platforms first. If you’re in those categories, treat AI optimization with the same urgency you bring to search and retail media today. Start building your agentic playbook in these categories: test formats, learn what influences recommendations, and establish benchmarks.


Conclusion: As the consumer journey is being rewritten in real time, what can advertisers do?

The latest holiday season proved that AI is a present reality contributing hundreds of billions in revenue. Our survey reveals the nuance beneath the headlines: consumers are embracing AI as a research tool while remaining cautious about handing over purchase decisions. But that caution is evaporating fastest among Gen Z, which is a preview of where mainstream behavior is heading over the next three to five years.

The consumer data confirms what the broader market signals have been pointing to. Existing advertising channels are evolving as AI reshapes discovery and research. A new agentic channel is emerging with real, measurable activity. The marketing organizations that will win aren’t the ones bolting AI tools onto existing workflows. They’re the ones rethinking how their teams, data, and media strategies work together across all three fronts.

Building a Thriving Business Without Spending on Digital Ads

Building a Thriving Business Without Spending on Digital Ads

marketing 15 Apr 2026

The digital space offers entrepreneurs a lot of ways to market themselves and draw in customers, but not every method is feasible for all businesses. Traditional marketing methods like digital ads can be great tools, but you may not have the budget to maintain them–you might not even want to use them at all if you are uncertain they will succeed. Luckily, various new technologies and marketing methods are reshaping the small business sector, and there are always ways to build a successful business without digital ads. Here are a few you can try right now, without any added cost!

Create High-Value SEO Content

The online world is driven by content. Whether its business postings, blogs, or digital ads, no company can cultivate an online presence without content. If you’re not relying on digital ads for revenue and exposure, the quality of your web content needs to be exceptional in order to drive growth.
 
When creating content, the principles of search engine optimization (SEO) are your best friend. Today’s SEO tactics prioritize creating content that is authoritative, consistent, and reliable. Always tailor your content to your customers, using it to answer their specific questions. Don’t forget that content comes in many forms–you can maximize outreach by creating many different kinds of content, from blogs, to videos, to podcasts, and everything in between!

Cultivate Partnerships and Collaboration For Greater Outreach

Businesses have always thrived based on their connections with other entrepreneurs in their field. While you don’t necessarily want to be partnering with direct competitors, working with other businesses that serve similar audiences and needs as yours is a great way to widen your customer base without needing digital ads.
 
Social media has made the concept of digital partnership and exposure much easier. The rise of the influencer has given nearly every industry access to a number of authoritative experts with built-in fanbases who can be approached for collaboration. You can easily capitalize on the latest TikTok trends, viral news, and social media discussion in your field by partnering with the trendsetters to get word-of-mouth flowing about your business.

Connect With Customers Directly, In-Person and Online

In the absence of digital ads, direct, one-on-one connection with customers is a vital component of growing your business. Many businesses have turned to new methods of audience cultivation that prioritize direct interaction with customers, from SMS marketing, to email lists, to in-person events. Testing out these methods of marketing and seeing which work best for you is a fundamental stage in your business journey, because without digital ads, you need to get your voice out there in the most obvious way, which is through direct conversation.
 
Of course, not every communication method will work best for every business. For example, a company that rents large tents for events or construction projects might not see a high ROI from an email marketing campaign. This sort of company might have to focus on communicating more heavily with existing niches in their field, spreading the word through high-profile clients via referrals instead of reaching out blindly to new customers, most of whom may not need their services right away.

Make Your Business as Visible as Possible

In tandem with promoting your business through outreach, it’s important to make your brand findable organically. Visibility inevitably leads to engagement, so if you’re showing up online on a consistent basis, you’re going to see increased traffic. The advent of artificial intelligence has made visibility much more complex in recent years, and many businesses are turning to AI to guide their online visibility strategies.
 
To gain visibility, crafting highly-optimized content that can appear in search rankings and AI overviews is paramount, but there are other, more local tactics you can use as well. You should be using your Google Business Profile to claim as many free local listings as possible, asking for referrals and reviews from trusted customers, and polishing the technical side of your website, optimizing its speed, mobile-readiness, and performance to convert traffic into sales.

Target Niches Where Customers Are Plentiful

A final strategy that can act as a helpful supplement to the broader tactics above is to engage plentifully in conversation with niches of your target audience that have a high volume of ideal customers. Find places online where experts or hobbyists in your field congregate, such as online forums, and make sure you engage frequently with them and reference your business to get the word out to high-intent clients about your services.
 
Returning to our previous example, consider a company that rents heated tents for use in colder climates. While the tactics above could obviously support a national marketing campaign, a company that prioritizes services for cold-weather climates would obviously be best-served targeting customers who live in those areas, searching for online forums dedicated to their unique services and their target area in order to maximize presence in their most likely client bases.

Final Thoughts

Building a successful business without relying on digital ads might seem like a daunting task, but it can be done! The process is longer, more like a marathon than a sprint, but it is a great way to future-proof your business and establish long-term relationships with your customers. With the strategies above, you can easily get started marketing your business without the extra cost of digital ads!
How AI and Data Are Rewriting B2B Growth Craig Dempster, CEO of Trilliad

How AI and Data Are Rewriting B2B Growth Craig Dempster, CEO of Trilliad

marketing 10 Apr 2026

Nearly all organizations have adopted some sort of AI tool (if not multiple), but many say that the ROI isn’t there. Why is this happening? What’s holding back B2B companies from seeing true success with today’s advanced AI tools?


AI doesn’t fix broken systems. It accelerates them.


That’s the core problem. Most organizations are dropping AI into environments that are already fragmented. Disconnected data. Siloed teams. Inconsistent workflows. Leaders expect AI to clean that up. It doesn’t. It amplifies whatever’s already there. If the foundation is messy, AI makes the mess bigger.


The second issue is intent. Too many companies treat AI as a tool to deploy rather than a decision to make about where it can actually move the business forward. So teams automate content, automate reporting, automate outreach, and then wonder why the numbers don’t improve. Automation without alignment isn’t progress. It’s just faster noise.


The organizations seeing real ROI started differently. They got clear on how marketing, sales, and customer data could work together first. Then they applied AI where it could sharpen a process or improve an outcome. That sequence matters. 

Your 2026 Growth Imperatives suggest that the issues are not with the AI tools themselves, but the underlying data infrastructure. How can teams make their data as actionable as possible to keep up with modern businesses today?


Stop treating data like a reporting function. Start treating it like a decision engine.


Most B2B organizations aren’t short on data. They’re short on shared data. CRM, campaign platforms, sales tools, customer platforms are all collecting signals, but nobody’s looking at the same dashboard. Marketing interprets results one way. Sales interprets them differently. Customer Success is working from something else entirely. That’s not a data problem. That’s an alignment problem.


Making data actionable starts with one question across every team: which signals actually matter? Which accounts are engaging? What topics are moving buyers? Where is momentum building, and where are deals stalling? When teams agree on those answers and pull from the same source, data starts driving real decisions.


That’s the shift. Shared signals. Shared accountability. One view of what’s working.

 

How should B2B marketers be rethinking their brand-to-demand strategy to stay relevant and visible, given AI’s role in search?


Here’s the reality: many buyers are encountering a brand inside an AI-generated answer before they ever visit their website. That changes everything about how visibility works.


AI answer engines are now shaping first impressions. So the question marketers need to ask isn’t just “where do we rank?” It’s “is our content structured in a way that AI systems can actually interpret and surface?” If the answer is no, you’re invisible at the most important moment in the buyer’s journey.


Content needs to be clear, authoritative, and built around the exact questions buyers are asking. 


And brand and demand can’t keep operating as separate functions. The brands that stay visible are the ones creating consistent, memorable signals over time, so that when a buyer is ready to move, there’s no question about who they think of first. 

Your guide emphasizes that sales enablement should move away from sporadic sales training sessions. What should effective sales enablement training look like today?


One-time training creates short-lived energy and very little lasting change. Most organizations know this, and they keep doing it anyway.


The problem is that a standalone event can’t keep pace with how buyers actually behave. Sellers need continuous reinforcement tied to real conversations and real customer signals, not a slide deck from last quarter. Managers need to coach against what’s happening right now in the field, not what was happening six months ago when the last training was scheduled.


Effective sales enablement today is embedded in the operating system of the business. It’s tied to measurable outcomes. It shows up in how deals are reviewed, how feedback is delivered, and how teams are developed week over week. The strongest organizations don’t treat sales development as an event. They treat it as part of how the business runs.

 

Traditional lead generation models often prioritize volume over engagement. How is the rise of AI and interactive content changing what effective lead generation looks like in 2026? 


Lead generation is no longer about volume. It’s about intent.


For years, teams measured success by how many contacts they captured, even when most of those contacts showed no real buying signals. That model is breaking down fast. Buyers expect immediate value and more control over how they engage. Handing over an email address in exchange for a gated PDF isn’t the exchange it used to be.


Interactive content and AI are changing the pattern. When a buyer engages with a conversational tool that gives them something useful right away, that’s a different signal than a form fill. AI helps teams read those signals and separate casual interest from real momentum, so the response can be personalized and timed correctly.

What does it actually mean to “operationalize AI” inside a revenue organization? What are some areas where many companies go wrong?


Operationalizing AI means it’s no longer a side project. It’s how the business actually runs.


In a revenue organization, that means AI is embedded across marketing, sales, and customer success, improving decisions, timing, and execution in real workflows, not just in pilot programs or innovation labs.


Most efforts stall for three reasons: poor data quality, fragmented systems, and a lack of operational enablement. Companies implement AI before the foundation is ready. And without a solid foundation, AI has nothing meaningful to build on.


The other common mistake is letting teams operate against different goals with different measurements. If Marketing, Sales, and Customer Success aren’t aligned on what success looks like, AI can’t bridge that gap. It will just automate the misalignment. Get the foundation right first. Shared goals, shared data, shared accountability. Then AI becomes a real accelerator.

Keeping Humans in the Loop: How Adora Is Turning AI Into a True Performance Engine for Marketers

Keeping Humans in the Loop: How Adora Is Turning AI Into a True Performance Engine for Marketers

marketing 7 Apr 2026

You’re stepping into the VP of Revenue role at Adora at a time when AI is rapidly reshaping marketing. What about Adora’s approach convinced you this was the right moment to make the move?

Almost every CMO today is being asked by their CEO how they're leveraging AI  both now and in the future. What drew me to Adora is that we give marketers a genuine answer to that question without asking them to abandon what's already working. Adora preserves the marketer's control over performance measurement and brand integrity, while enhancing creative generation and execution to help brands sell more products, more efficiently. It's a tangible, low-disruption path to realizing the benefits of AI  and that's a compelling story in a market full of noise.

Many platforms claim to use AI for performance marketing, how does Adora’s model actually give brands more direct control over outcomes, rather than abstracting decision-making away from them?

The key distinction is that Adora keeps the human in the loop by design. Brands retain the ability to approve or reject anything our AI produces, and they define the rules of what success looks like. That combination human intent guiding machine execution  is still enormously powerful. AI doesn't replace the marketer's judgment; it amplifies it.

Creative is increasingly being talked about as the primary driver of performance, how is Adora operationalizing creative as a true performance lever rather than just a brand asset?

It starts with being precise about what you want the creative to do. If the goal is a click, the creative needs a reason to compel action  an offer, a product launch, a limited-time moment. If the goal is brand awareness, the brief looks completely different. Adora helps brands connect creative decisions directly to business objectives, so every asset is built with a measurable outcome in mind, not just aesthetics.

As AI-driven automation increases, where do you see the balance between human strategy and machine-led execution evolving, particularly for brands focused on growth?

AI performs best when humans provide it with clear objectives and context. The world changes constantly, and AI can't yet anticipate the future on its own. When a brand knows a market shift is coming, or wants to get ahead of a change in consumer behavior, the ability to feed that strategic context into the machine is where the real competitive advantage lies. The brands that win will be the ones who treat AI as a highly capable partner not an autopilot.

From a revenue and go-to-market perspective, what are you prioritizing in your first 6–12 months to scale adoption and demonstrate real business impact for advertisers?

Getting the fundamentals right. We have a clear vision at Adora for where we can genuinely move the needle for the industry, and staying disciplined about that focus is essential. AI is a broad category, and it's easy to get pulled toward solving problems that aren't core to what you're built for  especially when early revenue is on the table. But we're building relationships with brands that we intend to last for decades, not months. That means setting them up for real, sustained success from day one, which ultimately sets Adora up for the same.

The Brands Winning Digital Growth Aren't Chasing Attention They're Building Habits

The Brands Winning Digital Growth Aren't Chasing Attention They're Building Habits

marketing 7 Apr 2026

Digital 100 U.S., Similarweb’s annual ranking of the fastest-growing websites and apps, points to something more structural happening beneath the surface. Across consumer categories, the brands with the most sustained momentum aren't necessarily the loudest ones. They're the ones that have quietly become indispensable.


Dependability Is the New Differentiator


Fashion & Apparel tells the story clearly. The category's standout performers, Comfrt (+330.2%), Editorialist (+246.3%), Quince (+138.5%), aren't built around trend cycles or flash sales. What they share is clarity: clear positioning on value, fit, and everyday relevance. They reduce the friction around the decision itself.


In a market where consumers are more intentional and more cost-conscious than they were three years ago, that kind of dependability is turning into a genuine growth engine. The brands that make it easy to say yes, and even easier to come back, are pulling away from those still chasing the next campaign spike.


Shopping Is Becoming a Tool, Not an Event


On mobile, the story gets more interesting. Overall app downloads in Fashion & Apparel actually fell year over year - yet Whering: Your Digital Closet, Depop, and LTK all posted significant gains. The through-line isn't category or aesthetic, it's function. Whering helps people get more out of what they already own. Depop turns the closet into a marketplace. LTK wraps commerce inside creator recommendations people already trust. They're not destinations you visit when you're in shopping mode. They're tools you reach for as part of an existing routine.


That pattern repeats across the Digital 100. In Beauty & Health, the fastest-growing apps are step counters, running trackers, and nutrition logs, habit-reinforcing by design. In Food, it's quick-service apps that make reordering feel like muscle memory. The platforms pulling ahead aren't interrupting daily life. They're threading themselves into it.


What Loyalty Actually Looks Like Now


For brand leaders, this reframes the question. The real growth metrics aren't just acquisition numbers. They're behavioral: How often do customers come back? How quickly? How much effort does it take them?


Traditional loyalty mechanics, points, discounts, limited-time offers, still have a role. But they're accelerants, not anchors. The deeper drivers are structural: frictionless checkout, preferences that persist, personalization that compounds over time, pricing transparency that builds trust before the first purchase ever happens.


Behavioral loyalty is a product of the experience itself. The second visit should feel easier than the first, and the third easier than the second. And the brands seeing durable growth are the ones engineering exactly that compression - quietly, systematically, visit by visit.


The Shift Worth Acting On


Retail strategy has long been organized around peaks: seasonal launches, promotional events, product drops. These still matter. But the Digital 100 makes clear that the brands accumulating the most durable digital advantage are doing something different in parallel. They're not optimizing for spikes. They're designing for patterns.


That requires a genuinely different kind of investment. Features that improve with use. Value made visible at every touchpoint, not just at the moment of sale. Digital experiences built not as funnels to be managed but as products to be continuously refined.


And perhaps most importantly: an honest reckoning with what friction costs. Every abandoned cart, every confusing size guide, every extra step in checkout is a reason not to return. In a market defined by choice overload and decision fatigue, convenience isn't a feature, it's a retention strategy.


The New Growth Edge


The brands growing fastest in the Digital 100 aren't doing it through hype cycles. They're doing it by making the next visit feel inevitable rather than effortful. Comfrt didn't grow 330% on the back of a single campaign. Depop didn't reach 5 million monthly active users by going viral once. These outcomes are the product of systems – digital experiences that make returning easier than starting over.


In an era of economic scrutiny and attention scarcity, that's the real competitive advantage. Not who captures the moment. Who becomes part of the routine.
Corporate Event Engagement Has a New Baseline

Corporate Event Engagement Has a New Baseline

marketing 6 Apr 2026

When it comes to industry events, engagement used to mean attendees showing up, scanning their badge, and sitting through sessions. That bar has significantly elevated. Across industries, people arrive expecting events to feel relevant, interactive, engaging, personalized, and intentional. They also expect the experience to continue after they leave, with follow-up that reflects what they cared about, not a standard set of automated emails.

 

Two signals make the shift hard to ignore. Freeman found that 64% of attendees say immersive experiences are the most important element of the event experience. Meanwhile, research firm GitNux reports that 62% say personalized communication around events increases their loyalty. Immersion and personalization are not “nice to have” line items anymore. They are the standard people compare every event against, whether they are in healthcare, finance, manufacturing, or SaaS.

 

That’s why event technology hasn’t just evolved; it’s transformed. Today, event technology supports more than logistics. It links the attendee experience directly to revenue, retention, and growth.

  

Connected Experiences Need Connected Data

The biggest engagement gap today is not what happens on site. It’s the disconnect between the event and everything around it.

 

A single customer might register from an ad, attend two sessions, book a meeting, and spend fifteen minutes in a product workshop, only to receive a follow-up email that treats them like a total stranger. This erodes customer trust and wastes the richest signal available to most marketing teams, which is what actions a person took in real-time, when marketers had the chance to lean in. Ignoring a customer's real-time engagement is a significant oversight.

 

This is why event technology now sits at the center of the marketing and sales ecosystem. When event data lives on an island, it stays stuck as a recap deck and a lead list. When it is integrated with the rest of the martech stack, it becomes usable. It can trigger the right next message, route the right lead to the right team, and shape the next experience based on what worked.

 

Measurement changes too. Instead of debating whether an event “felt successful,” teams can see what content drove meetings, what sessions influenced the pipeline, which segments were engaged with most, and where drop-off happened. That clarity is what leaders want when budgets tighten. It is also what event teams need to defend investment and improve with each cycle.

 

Personalization is the bridge between engagement and outcomes. If 62% say personalized communication increases loyalty, the takeaway is simple. Follow-up should reflect what people actually engaged with. And the more connected the data, the easier that becomes.

 

Building Engaging Experiences 

When attendees say they want immersion, they are not asking for more gimmicks. They are asking to feel pulled into something that makes sense for them. It might be a hands-on lab, a demo that solves a real problem, a roundtable with peers who share their challenges, or a guided personalized path through content that matches their role. The common thread is intention.

 

The problem is that intention is hard to scale when every event is built from scratch. Teams end up spending energy on rebuilding pages, emails, registration flows, session frameworks, and reporting, instead of spending that energy on improving the moments that matter.

 

This is where repeatability becomes a strategic advantage. When teams templatize what should stay consistent, like branding, key data capture, standard journeys, and core workflows, they buy time back. They can focus on the parts that should be dynamic, like audience-specific messaging, regional preferences, and the immersive elements that make each experience feel alive.

 

Having the foundation of a data strategy connected to the martech stack helps drive templatization into a reliable and standardized framework. This type of consistency and intentionality makes it easier to tie back to business goals and objectives. 

 

Templates also protect the attendee experience. When registration and communications are familiar and frictionless, people spend less time figuring things out and more time engaging. Consistency does not have to mean sameness. Done right, it creates reliability that makes personalization easier, not harder.

 

Events Are Becoming the Most Measurable And Memorable Form of Human Connection

Engagement expectations are rising because people are overwhelmed with digital noise and increasingly protective of their time. They want immersive experiences that feel real, and they reward brands that communicate with relevance.

 

Modern event technology is what makes that possible at scale. It helps teams design connected experiences across the customer journey, standardize what should be repeatable, personalize what should be personal, and prove what worked. The organizations that win will be the ones that stop treating events as isolated moments and start treating them as measurable, connected experiences that build relationships and move the business forward.
   

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