From reimagining enterprise search, to future programs that will transform patient care and research, Google Cloud is putting this new category of artificial intelligence to work for healthcare

Google Cloud today announced a collaboration with Mayo Clinic to transform healthcare with generative AI, starting with Enterprise Search in Generative AI App Builder (Gen App Builder), to improve the efficiency of clinical workflows, make it easier for clinicians and researchers to find the information they need, and ultimately to help improve patient outcomes. In addition, Google Cloud announced today that its Enterprise Search on Gen App Builder is now ready to support HIPAA compliance.

Healthcare professionals use information from various sources, including medical records, research papers, and clinical guidelines to help them with everything from definitions of conditions to diagnoses and treatment options. However, healthcare data is often stored in many different formats and locations, which can make it difficult to find the information clinicians need when they need it. Enterprise Search in Gen App Builder unifies data across dispersed documents, databases, and intranets, making it easier to search, analyze, and identify the most relevant results.

"Generative AI has the potential to transform healthcare by enhancing human interactions and automating operations like never before," said Thomas Kurian, Google Cloud CEO. "Mayo Clinic is a world leader in leveraging AI for good, and they are a critical partner as we identify responsible ways to bring this transformative technology to healthcare."

To continue developing all of these capabilities in a clinical setting, Google Cloud is collaborating with Mayo Clinic and several healthcare organizations.

"Our prioritization of patient safety, privacy, and ethical considerations, means that generative AI can have a significant and positive impact on how we work and deliver healthcare," said Cris Ross, Mayo Clinic's Chief Information Officer. "Google Cloud's tools have the potential to unlock sources of information that typically aren't searchable in a conventional manner, or are difficult to access or interpret, from a patient's complex medical history to their imaging, genomics, and labs. Accessing insights more quickly and easily could drive more cures, create more connections with patients, and transform healthcare."

Google Cloud's generative AI offerings build on years of research and proven applications in AI and will give healthcare organizations new capabilities to generate real-time, personalized, and unique interactions that weren't possible before. Previously, AI scanned lots of data to identify patterns to enable greater efficiencies to improve existing work. Now with generative AI, data can be reviewed in more sophisticated ways, information can be condensed and digested, and new images can be created, among other uses.

Google Cloud's generative AI tools, like Gen App Builder and Generative AI support in Vertex AI, can help healthcare organizations optimize workforce productivity, streamline administrative processes, and leverage technology to automate repetitive tasks, allowing caregivers to focus on higher-value patient interactions.

Mayo Clinic is an early adopter of Google Cloud's Enterprise Search in Gen App Builder and is exploring how the combination of Google-quality search with generative AI can bring important information to doctors, clinicians, and other employees, in a fast, seamless, and conversational way.

Today's news builds on previous work with Google Cloud on Mayo Clinic's digital transformation, including programs that leverage analytics, artificial intelligence and machine learning solutions.

Google Cloud's approach to data governance and privacy policies ensures its customers retain control over their data. In healthcare settings, access and use of patient data is appropriately protected through the implementation of Google Cloud's reliable infrastructure and secure data storage that support HIPAA compliance, along with each customer's security, privacy controls, and processes. Google Cloud's responsible approach to generative AI also means customers have access to tools to directly tune large language models and to review model responses for biased or unvalidated content, teaching the model to avoid inappropriate outputs.

Latest Innovations Automatically and Intelligently Spot and Engage Cyberthreats, Minimizing Production Data Risks and Eliminating Costly Interruptions Within Five Minutes 

Commvault^®, an enterprise data protection leader for today's global businesses and the first data protection vendor to introduce cyber deception, announced new security capabilities across its entire portfolio. Signaling the next phase in its evolution, Commvault is helping businesses secure, defend, and recover their data to meet increasingly sophisticated cyberthreats head on. As part of these capabilities, Commvault has expanded its security ecosystem to include product integrations with Microsoft and CyberArk.

Commvault has redefined data protection to include early warning technologies that help to secure against threats before they happen, defend enterprise data if the environment is breached, and ensure recoverability so customers and their data remain resilient in the face of evolving cyber threats. The only data protection vendor with early warning, in-depth threat monitoring, and cyber deception for production and backup environments, Commvault can detect threats in as little as five minutes versus the industry average of 24 hours. Through early detection of zero-day and insider threats, Commvault technology helps protect data against breaches and cyber-attacks.

Available in Q2, Commvault's advanced security features are managed and delivered through the simplicity of the new Commvault Cloud Command interface, providing complete visibility for better business decisions, improved security postures, and preserved data for cleaner, more efficient recoverability. These capabilities include:

• Commvault Cloud Command – A single platform and UI, offering universal management for all Commvault offerings in an integrated dashboard that provides full telemetry and observability into key Commvault software indicators. Delivers health-at-a-glance, risk levels, security and recovery indicators, and beyond for Commvault investments from a single source.
• Commvault Risk Analysis – Powered by machine learning (ML), Commvault Risk Analysis quarantines and protects sensitive data, giving organizations the ability to discover, analyze, and secure sensitive data to help prevent cyber exposure and potential data exfiltration.
• Commvault Threat Scan – Fosters the detection of corrupted or suspicious datasets. Businesses can use Threat Scan to locate and quarantine malware and threats from backup content, and help ensure clean recoveries while decreasing the likelihood of reinfection.
• Commvault Auto Recovery – Cyber analysis tool that tests recovery readiness at scale and provides a framework for forensic analysis to validate and sanitize points of recovery, aiding in the prevention of future incidents. Allows organizations to easily and securely recover workloads at scale from cyber-attacks with minimal data loss and downtime.
• ThreatWise Advisor – Delivers integrated logic into Commvault backup environments to intelligently recommend decoy placement, and further harden critical workloads.

"Commvault has spent the last four years redefining and expanding the capabilities of our platform to bridge the gap between IT and security. As a result, our customers can now be on the offense, taking it to the attackers by consolidating threat defense, backup, and recovery in a way that's never been done before," said Sanjay Mirchandani, CEO, Commvault.

"Today we advance on our vision of enhanced data protection that establishes a seamless relationship between threat events and backups – resulting in a rapid and reliable solution for data recovery in the event of a cyber incident," said Rajiv Kottomtharayil, Chief Product Officer, Commvault.

In the event that enterprises need to recover from an attack or outage, Commvault's proactive and reliable recoverability across the industry's broadest workload coverage reduces downtime and accelerates response times for business continuity.

"We love the simplicity of the Commvault dashboard. With just a few clicks, we can restore a virtual machine or backups after an attack which is vital in our line of work as a pharmaceutical company with very sensitive data," said Paul Vries, IT Consultant, Bilthoven Biologicals. "Commvault gives us confidence that we can manage, protect, and recover data in the cloud and on-premises, even in the worst-case scenario."

"Ransomware protection guarantees are quite in vogue and do provide important benefits," said Phil Goodwin, Research Vice President, IDC. "However, it's better to have rapid, certain and accurate recovery that avoids the need for a guarantee claim. Commvault is looking at the ransomware problem by seeking to avoid the costs associated with data breach downtime altogether through continuous, proactive threat monitoring and remediation. This type of approach can help stop threats before they do real damage to the bottom line. It's pretty simple: the only path to true resiliency is through active defense backed by bullet-proof recovery."

Protecting the most workloads requires strong technology and engineering partnerships. To that end, Commvault also announced collaborations with Microsoft and CyberArk to integrate Commvault's technology with their respective security platforms. By expanding its security ecosystem, Commvault is helping organizations enhance their security posture through automated incident response, better collaboration, and deeper insights into the threat landscape.

Commvault and Microsoft Sentinel bi-directional integration provides an enhanced security posture and improved collaboration between backup environments and security systems. This new layer of interoperability for IT and SecOps teams delivers automated orchestration jointly across both systems for combined cyber event insights, actionable countermeasures, and optimized incident response.

"Compromised credentials continue to be the leading cause of cyberattacks and data exfiltration," said Clarence Hinton, Chief Strategy Officer, CyberArk. "Commvault's new integration and existing plug-ins with the CyberArk Identity Security Platform help organizations follow strong Zero Trust architecture practices, deploy rigorous lifecycle credential policies and comply with the most stringent regulations. The new secrets management integration can significantly reduce the risk of credential theft with the ability to segment credential storage away from the backup environments."

Strategic collaboration to provide cutting-edge CX technologies and consultancy solutions in African markets

SANDSIV, the global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, has entered into a strategic partnership with P31 Experience, a renowned customer experience consultancy in Nigeria. This collaboration demonstrates the joint commitment of SANDSIV and P31 Experience to drive exceptional customer experiences and empower local businesses to thrive in a customer-centric era.

As a partner, P31 Experience's exceptional understanding of Nigerian customers' unique needs and preferences, combined with their customer-centric approach and dedication to empowering businesses, perfectly aligns with SANDSIV's mission to bridge the gap between businesses and customers with innovative technology solutions.

The partnership aims to revolutionize the customer experience landscape, leveraging sandsiv+ cutting-edge CX solution that enables the effective capture and analysis of customer feedback, allowing businesses to take proactive measures based on valuable insights. By combining this technology with P31 Experience's strategic guidance, Nigerian businesses will have access to a powerful tool to exceed customer expectations and deliver exceptional experiences.

Discover how SANDSIV and its partners are revolutionizing CX worldwide by visiting https://sandsiv.com/partners/.

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Commenting on the alliance, Mirko Buonerba, Strategic Alliances Manager of SANDSIV, said: "By joining forces with P31 Experience, we aim to extend the reach of SANDSIV’ innovative solutions, empowering businesses across Nigeria and Africa to enhance their customer engagement and streamline operations. P31 Experience’s extensive network and market expertise will be invaluable in driving growth and fostering success for our mutual customers."

Oluwatobi Kola-Sodipo, Founder and CEO of P31 Experience, added: "For CX, technology is a journey, not a destination, and meeting the customer exactly where they are and where they want to be met is the key to success. SANDSIV provides an excellent CX solution that focuses on the voice of the customers, meeting them where they are, which absolutely achieves our clients goals, and a very useful CX mechanism to customers in the Nigeria space."

Accomplished CTO and CIO has extensive experience making impact across market-leading, global organizations

Seasoned leader will focus on optimizing investment in communications intelligence and risk management technology for wealth management and financial services customers

Smarsh, the global leader in digital communications compliance and intelligence, today announced the appointment of Vinay Mehta as Chief Technology Officer. In his new role, Mehta will lead the global Smarsh engineering organization, overseeing product development, engineering, architecture and hosting efforts. He serves a critical role in the development and delivery of industry-leading communications intelligence and risk management technology solutions for highly regulated organizations.

Smarsh manages billions of messages every month across email, social media, mobile/text messaging, instant messaging and collaboration, web and voice channels. The company has over 6,500 customers worldwide – including the top ten banks in the world – and has unrivaled expertise in serving other global financial institutions and US-based wealth management firms across both the broker-dealer and registered investment adviser (RIA) segments.

"I am thrilled to welcome Vinay to the Smarsh team," said Kim Crawford Goodman, Chief Executive Officer of Smarsh. "He has a proven track record as a collaborator, leader and coach in the financial and technology fields globally and is a great addition to the C-suite as Smarsh continues to grow and achieve scale. Our customers' communications data is one of their most valuable assets. It needs to be protected and leveraged to solve complex compliance problems, both today and in the future. Vinay is the right person to align our engineering efforts to solve the challenges facing our diverse customer base, which range from single-office broker-dealers to investment advisories to the world's largest banks."

Mehta has extensive experience and accomplishments as a senior-level technology executive at market-leading, global organizations. Most recently, he served for over eight years as Chief Technology and Information Officer at cxLoyalty, a leading B2B provider of technology services for travel, rewards, incentives and merchandise programs. There, Mehta drove globalization of the technology workforce, movement to cloud infrastructure, and lowered overall IT operating costs.

Before that, Mehta served as Chief Information Officer at Paycor, a human capital management platform designed to modernize people management and organizational leadership services. Earlier in his career, Mehta served at Convergys (now part of Concentrix), a global customer-engagement business, as Senior Vice President of Product Management and Development and then SVP of Global Development and Delivery.

"I am honored to join Smarsh as its new CTO and am eager to serve as the bridge by which our engineers enable the business to achieve its strategic goal of maximizing value to customers," Mehta said. "Wealth management and financial services is an exciting space with unique challenges due to the rapid pace of change in technology and regulations. Smarsh is committed to developing leading-edge solutions that meet those challenges."

Marketers can create 1:1 personalized experiences for prospects from key accounts with turnkey Salesforce integration and new Enhanced Match

Intellimize, the leading experience optimization platform, has released a turnkey Salesforce integration that makes it easy for B2B marketers to target website visitors from any account and deliver personalized experiences on every page. The release also includes the ability to deanonymize visitors from key accounts and arm sales teams with personalized outbound experiences for target prospects.

ABM success requires a deep understanding of each target persona to deliver the right personalized experience at the right time. However, the bane of every ABM marketer has been to identify which anonymous website visitors are from key accounts so they can show personalized content right from their first page view. Intellimize's Salesforce integration with Enhanced Match solves this, making it easier to show personalized content for each prospect at every opportunity stage, to satisfy the individual needs of the entire buying committee.

"This is a real game changer for ABM Marketers – to be able to personalize for the entire buying committee, even the anonymous ones, is huge," said Tracy Sestili, Intellimize Chief Marketing Officer. "Plus it really creates synergy among the sales and marketing teams to deliver account based experiences (ABX) at scale."

Marketers no longer need to rely on manually setting up campaign UTMs or manually building hundreds of personalized landing pages in order to deliver the content their buyers need to move through the funnel. Using Intellimize, they can create targeted outbound landing pages enabling sales teams to confidently send emails, texts, or direct mail and be certain that each key account will arrive on a landing page personalized just for them.

"I'm thrilled that we can provide B2B marketers with everything they need to deliver 1:1 ABM experiences throughout the buyer journey," said Guy Yalif, Intellimize CEO. "With a few simple clicks, marketers can connect their valuable Salesforce data to automatically generate personalized experiences for each unique visitor, within each unique account."

This Salesforce integration compliments Intellimize's existing behavioral targeting capabilities which allow marketers to create personalized experiences using on-site visitor behavior so companies can meet prospects where they are in their purchase journey. Marketers have, for example, tailored homepage content for target prospects who visited a product page twice in the past week to highlight that product of interest.

Intellimize is the only codeless platform that uses AI to optimize for 1:1 personalized website experiences across the entire buyer's journey. Marketing teams at Gong, Okta, Drift, Coupa and Sumo Logic gain a competitive edge when using Intellimize to drive efficient pipeline and revenue growth in a cookieless world.

In the latest article with renowned financial newspaper Børsen, Agillic’s CEO Emre Gürsoy shares his insights on the significance of personalised communication and its potential to drive exceptional customer experiences, ultimately boosting business revenue.

In the article, Gürsoy highlights the growing consumer expectation for personalised communication from the companies they engage with, stating, "Nearly two-thirds of consumers expect personalised communication from the businesses they purchase from. By creating a superior customer experience, businesses can significantly enhance their potential for success."

Gürsoy emphasises that while many companies leverage the latest marketing technologies to communicate with customers and consumers, only a few excel at delivering automated, personalised messages across channels and at scale. He notes the missed commercial potential resulting from this gap and states, "By automating personalised messages, you can reach your customers with the most relevant communication. At the same time, automation frees up resources for better strategic planning and content creation, leading to increased growth and revenue."

The article cites a study conducted by Forrester Consulting on behalf of Agillic, revealing that only 20% of European companies can be classified as "leaders" in the discipline of personalising and automating tailored communication to customers. This suggests that up to 80% of European companies are not fully harnessing the potential of such technology. To optimise the customer experience and maximise commercial potential, companies can utilise software capable of collecting, organising, and systematising first-party data across platforms, channels, and customers.

Gürsoy further explains how Agillic's platform empowers marketers to tailor personalised communication to individual customers. With the ability to automate processes, Agillic's platform enables businesses to reach millions of people with individualised, customised messages. He acknowledges that embracing modern software and technology may require significant resources, but Agillic simplifies and consolidates the technology behind the customer experience into one platform, ensuring rapid value creation for businesses.

For examples of successful brands that have used automation and personalisation well, Agillic CXO Rasmus Houlind, also quoted in the article, adds that companies need to look beyond their own industry for leaders worth following. "Everyone is looking for beacon examples in their specific industry that they can be inspired by. But perhaps you need to look up a little and look for good examples in a wider community.”

Gürsoy concludes by noting that a fully developed and implemented marketing automation solution can potentially contribute 25-30% of a company's revenue. Citing McKinsey's research, he states, "Digital-born companies with a customer database, engaging directly with consumers, can average a 25% revenue contribution from personalised communication." Gürsoy encourages businesses to recognise and capitalise on the untapped potential within their resources.

"Technology continues to develop and change, and using one's first-party data for personalised communication creates both a short-term gain by increasing the relevance of their communication and a long-term gain by increasing the customers' lifetime value. The companies that master the technology and provide customers with an exceptional customer experience are very likely to experience success in the coming years.” 

Turnkey video solution for telecoms to add into hosted voice applications 

Oculum has announced the release of "OmniUC™," a white label video conferencing and UC platform designed for the telecom industry. OmniUC™ is a turnkey solution that is layered into existing voice applications with minimal development. Fully developed on WebRTC, OmniUC™ requires no apps, plug-ins or downloads and is compatible across all modern browsers and mobile devices. Customizable branding enables telecom providers to set the appropriate graphical look and feel for their customers while a rich feature set offers options such as presence, messaging, conferencing, collaboration, among many others.

On developing a white label solution for telecoms, Dan Anderson, CEO of Oculum said, "With more than 30 years in the telecom industry, I saw the need for world-wide telecom providers to offer video conferencing and unified communications to their clients without surrendering those clients to established and now competing video providers. OmniUC™ offers telecoms a compelling new revenue source and more control over their own customers, among many other benefits."

Additional details on primary features and benefits for telecom providers include:

• WebRTC: OmniUC™ is built on WebRTC across native clients on all major platforms including computers/laptops (Mac & PC) and smartphones/tablets (iOS & Android).
• Security: End-to-end encryption on all features including messaging, conferencing and collaboration ensures that only authorized users can access a meeting and data shared.
• Custom Branding: Dedicated platform customized with logos, colors, fonts and features means end-users will immediately recognize the telecom provider's brand when using.
• Profitable Revenue Stream: OmniUC™ offers an immediate new revenue stream and profit center for telecoms to add video to current voice offerings. Additional features can be added for up-sell opportunities with existing and prospective customers.
• Tailored Development: Owning 100% of the platform and product source code, coupled with direct engineering and development support, Oculum offers Telecom providers straightforward go-to market integrations and customized enhancements.

Centific Global Solutions today announced the launch of Pitaya.AI, a SaaS (Software as a Service) platform for retailers that provides a suite of intelligent store solutions. These solutions leverage AI to tackle industry-wide business challenges such as shrinkage, workplace safety, stockout, and lack of customer behavior visibility.

According to Gartner, "Strategies for a digitally enabled and profitable physical store are foundational to the future of retail." However, increase in shrink (almost $100 Billion according to the National Retail Federation) and continued labor shortage issues (record 75.8% turnover rate according to Korn Ferry) are posing significant burdens on retailers to cope with an eroding bottom line while providing optimal customer experience.

"The time is now. As AI becomes more ubiquitous, enterprises have a unique opportunity to unlock profound value for their revenue, profitability, customer, and employee experiences," said Venkat Rangapuram, Centific CEO. "We created Pitaya.AI to leverage the robust capabilities and partnerships with NVIDIA Edge AI, Microsoft Azure Cloud, and OpenAI, transforming the shopping experience, enhancing associate productivity, and markedly reducing losses due to shrinkage."

Pitaya.AI addresses the ever-growing increase in theft for the retail industry by preventing theft at cashier-assisted and self-checkout lanes and helps prevent retail organized crime by detecting loitering and rapid pickup of multiple items.

Pitaya.AI uses a broad range of technologies from the NVIDIA Metropolis stack, such as NVIDIA GPUs, Jetson Edge AI platform, TAO toolkit, and the TensorRT software development kit to develop the vision AI application.

Pitaya.AI offers end-to-end value realization for retailers via a rich ecosystem of partners, which includes Lexmark, SmartCow, and Wren Solutions.

"We are pleased to be partnering with Pitaya.AI on this exciting venture," said Ryan Hatfield, Lexmark Portfolio Director of Retail Solutions. "By leveraging the strengths of both companies, we are confident in our ability to deliver Vision AI solutions on the edge that provide enterprise-class security and data privacy without compromising performance and enabling rapid deployment at scale."

Pitaya.AI is engineered to:

• Require minimal capital expenditure because it leverages a preexisting setup and cameras.
• Integrate into the retail ecosystem including handheld devices, point-of-sale, virtual machines, and the cloud.
• Take immediate action via real-time notifications and task management.
• Deliver tangible business outcomes as all tasks and activities have a bottom-line impact.

"With human centricity at the forefront of our value system, we are committed to strict adherence of responsible AI guidelines," said Vasu Sundarababu Centific Head of Engineering. "As such, the Pitaya.AI platform embodies the key principles of responsible AI: accountability, inclusiveness, reliability, safety, fairness, transparency, privacy, and security."