NiCE Publishes 2025 Environmental, Social and Governance (ESG) Report
marketing
MTE
Published on : Aug 11, 2026
Sydney, Australia, 11 August 2026 – NiCE (Nasdaq: NICE) today announced the release of its 2025 Environmental, Social, and Governance (ESG) Report, showcasing the company’s commitment to unlocking value through innovation, while advancing sustainable business practices. The report, developed with reference to the Global Reporting Initiative (GRI) 2021 Standards, showcases NiCE’s progress in promoting social impact, environmental stewardship and corporate governance. Access the full 2025 ESG Report here.
“Our 2025 ESG achievements show how we are creating a NiCE world where we work to enhance human potential, support sustainable progress, and benefit communities,” said Scott Russell, CEO, NiCE. “By putting people first in everything we do, from improving experiences to empowering employees and reducing our environmental impact, we’re creating meaningful, measurable change for both business and society.”
In 2025, NiCE continued to expand responsible AI capabilities across its product portfolio. The acquisition of NiCE Cognigy, a market-leading agentic AI platform, marked a significant milestone in strengthening NiCE's position as a leader in enterprise AI. The company's commitment to improving customer outcomes through innovation was further demonstrated by reinvesting 14% of revenue in research and development, led by a global team of more than 3,500 R&D professionals.
NiCE is proud to report a 23% reduction in Scope 1 and Scope 2 (location-based) greenhouse gas emissions in 2025 compared to the previous year. This reduction reflects the company's focus on operational efficiency and was driven in part by the migration of one of its data centers to the cloud during the year.
NiCE also continued to invest in its workforce in 2025. The company launched CORE, a new leadership boot camp for first-line managers, alongside the 4D, Quantum Leap, and Emerge programs, all designed to develop leadership at every level. The company also achieved 100% compliance in employee ethics training. Meanwhile, NiCE employees made a significant impact in their local communities, volunteering more than 40,000 hours during the company's Global Community Month. In addition, the company donated approximately 960,000 USD giving back to the community through various nonprofit initiatives worldwide.
The 2025 ESG Report demonstrates NiCE's commitment to advancing environmental, social, and governance principles while continuing to lead in technological innovation.
About NiCE
NiCE(NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering?individuals?and organisations to innovate and act, from interaction to resolution. Trusted by organisations throughout 150+ countries worldwide,?NiCE’s?platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organisation, delivering proven measurable outcomes.
