Published on : Nov 8, 2022
Actionable Telemetry and Collaboration Capabilities Offer Greater Quality Monitoring, Troubleshooting, and Analytics
Zscaler, Inc. (NASDAQ: ZS), the leader in cloud security, today announced new integrations with Zoom Video Communications, Inc. that connect the Zscaler Digital Experience™ (ZDX) monitoring service with Zoom’s Quality of Service Subscription (QSS) offering. The integrated solution gives enterprises’ IT and helpdesk teams near real-time quality performance metrics and analytics for all remote office employees. The details provided by higher-quality telemetry data help IT teams quickly troubleshoot issues within devices, networks, or services that impact employee collaboration to improve productivity and user experience.
“The number of user-reported quality issues has increased as more hybrid workers rely on Zoom to stay connected and productive. This has put additional strain on Operations Teams including NetworkOps, ITOps, and Service Desk teams, who are expected to respond in real-time,” said Dhawal Sharma, Vice President and General Manager at Zscaler. “The new integrations with Zoom augment our existing integrations with Zoom APIs to provide IT and helpdesk teams with granular and real-time insights based on device, network, and application performance that quickly expose the root cause of user experience and reduces Mean Time to Resolution for user-reported issues.”
Zscaler’s expanded integration with QSS provides access to detailed telemetry data that allows teams to make real-time decisions that ensure the best Zoom experience. Based on event notifications, QSS enables IT teams to gather insights from an unlimited number of hosts, users, and participants. The new capabilities that will be available through Zscaler ZDX also give IT operations and helpdesk teams access to additional benefits, including:
“As more organizations provide the necessary tools to support a growing and thriving remote workforce, it's incredibly valuable to have near real-time, precise metrics and understanding of Zoom quality performance,” said Velchamy Sankarlingam, President of Product, and Engineering at Zoom. “We’re excited about the ZDX and QSS integration and are looking forward to helping our customers ensure seamless collaboration through flawless Zoom experiences.”
“The integration work Zscaler and Zoom have executed on over the last year helps ensure that device-to-application connectivity issues can be quickly and effortlessly identified and resolved before they cause work and communications disruptions,” said Christopher Rodriguez, Research Director at IDC. “Expanding Zscaler’s monitoring and troubleshooting capabilities with comprehensive, near real-time metrics and actionable insights can provide IT and helpdesk teams a holistic approach to unified communications services for hybrid working employees.”
Zscaler will demonstrate the new integrations and ZDX capabilities at the 2022 Zoomtopia User Conference, taking place November 8-9 in Booth 6.