ZS is deepening its long-standing partnership with Salesforce by integrating its ZAIDYN® intelligence platform directly into Salesforce’s Agentforce Life Sciences, beginning January 2026. The collaboration is designed to elevate commercial and medical performance across the life sciences sector through advanced omnichannel orchestration, smarter field execution, and AI-powered recommendations.

The integration brings ZAIDYN’s life-sciences-native intelligence into Salesforce workflows, enabling teams to accelerate therapy delivery and operate with greater precision.

Three Core Capabilities Delivered Through the Integration

1. Personalized, Compliant HCP Engagement

ZAIDYN Customer Engagement will embed rich, life-science-specific HCP insights directly within Salesforce. Reps and marketers can access context-rich intelligence to drive more personalized and compliant interactions, improving relationship quality and commercial impact.

2. Stronger Field Effectiveness and Measurable Performance

With ZAIDYN Field Performance connected to Salesforce, organizations can optimize territory coverage, leverage dynamic deployment models, and build performance-driven incentive plans. Field teams will have clearer visibility into results, enabling them to address care gaps more effectively.

3. Agentforce Expanded with Life-Sciences-Trained AI Agents

ZAIDYN enhances Agentforce with domain-trained agents that automate and recommend next best actions. Capabilities include:

• HCP targeting and suggestions

• Personalized content selection

• Dynamic audience prioritization

• Predictive next best actions

This empowers teams to anticipate needs, act faster, and scale decision support.

Flexible Integration Options

The rollout will support multiple approaches, including:

• APIs

• MuleSoft integration

• Data Cloud packages

• Agent deployments through AgentExchange

This ensures organizations can adopt the intelligence layer using their preferred technical model.

Leadership Commentary

“ZS’s ready-to-use data and intelligence engine acts as an extension of Agentforce Life Sciences, allowing Salesforce users to seamlessly access deep industry insights from ZAIDYN,” said Tara Helm, VP Agentforce Life Sciences Strategy, Salesforce.

Jaideep Bajaj, Chairman Emeritus and head of ZS’s platforms and products business, added:
“When Salesforce is the chosen platform, ZS makes it work for life sciences. With ZAIDYN intelligence, we can strengthen field planning with the intelligence and orchestration of a life-sciences-native system.”

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