• Next generation of Zoom AI Companion to pull in information from across Zoom Workplace, empowering users to get more done

• New custom add-on for AI Companion to offer advanced customization capabilities, including new Zoom AI Studio

• Zoom Tasks expands Zoom Workplace capabilities to help users detect, recommend, and complete tasks throughout their workday

Today, Zoom Video Communications, Inc. launched Zoomtopia 2024, unveiling groundbreaking AI-first innovations designed to enhance communication, collaboration, and productivity within teams. The new features aim to empower customers to maximize their work efficiency and achieve more.

Key Announcements at Zoomtopia 2024

• AI Companion 2.0: A significant upgrade to Zoom's AI Companion, offering customizable and personalized features for users.
• Zoom Tasks: A new tool to streamline actions across Zoom Workplace.
• Enhanced Employee and Customer Experience Innovations: These enhancements leverage cutting-edge AI technology.

Transforming the Work Experience

Eric S. Yuan, founder and CEO of Zoom, emphasized the company's commitment to revolutionizing the work experience. “Our vision is to create an AI-first work platform for human connection that empowers teams to achieve more than ever,” he stated. The AI Companion's existing capabilities are already enhancing productivity, transforming the way users engage with their work.

Zoom's AI Innovations

Zoom’s AI-first approach enables individuals and teams to optimize their workflows, allowing them to concentrate on what matters most: meaningful connections and impactful work.

• Federated AI Approach: Zoom dynamically selects from various AI models to deliver high-quality outputs while ensuring user controls and responsible AI use. AI Companion is available at no additional cost for paid Zoom services, making it accessible for all users.

AI Companion 2.0 Features

Zoom is committed to improving the AI Companion experience, introducing several new capabilities:

• Persistent Engagement: A persistent side panel for AI Companion provides constant access throughout Zoom Workplace.
• Expanded Contextual Understanding: Enhanced ability to offer intelligent suggestions based on user interactions and content.
• Advanced Synthesis: Capability to summarize content and interactions by pulling data from various connected applications.
• Real-time Web Access: Users can receive answers to queries and information from the web.
• Action Automation: AI Companion can track and complete tasks within Zoom Workplace to increase efficiency.

AI Companion 2.0 will be available soon at no additional cost with eligible paid services.

Custom Add-On for AI Companion

Zoom is introducing an optional add-on for AI Companion that allows for a tailored user experience. Key features include:

• Customized Experience: Businesses can create bespoke AI interactions with custom dictionaries and knowledge collections.
• Integration with Third-Party Apps: Comprehensive insights from apps like Atlassian, Workday, and more.
• Personal Coaching: Personalized coaching capabilities to support staff development and time savings through AI-generated content.

The custom AI Companion add-on will be priced at $12 per user per month and is set to launch in the first half of 2025.

Enhancements to Zoom Workplace

Stay Productive

With Zoom Workplace, users can stay organized and enhance their productivity through:

• Zoom Tasks: Utilizing AI to detect and recommend tasks based on conversations.
• Real-time Zoom Phone Enhancements: Providing live summaries and personalized voicemail greetings.

Effective Collaboration

• Meeting Support: AI Companion aids in generating agendas and summaries to keep meetings focused and productive.
• Video Content Creation: Access to a library of pre-selected avatars for professional video content generation.

These enhancements are included at no extra cost for Zoom Workplace users.

In-Person Meeting Innovations

Zoom is expanding AI Companion capabilities for in-person meetings, offering:

• Meeting Summaries and Action Items: Accessible via the Zoom Workplace app.
• Workspace Reservation Enhancements: AI recommends optimal office days and meeting rooms based on team schedules.

Employee Engagement Solutions

Zoom has introduced AI-first employee engagement solutions, such as:

• AI Companion for Workvivo: Streamlining content creation to keep employees informed and connected.
• Workvivo Employee Insights: Measuring engagement and performance levels.

Business Services Enhancements

Zoom is improving customer experience solutions, including:

• Enhanced Self-Service Capabilities: Multi-intent detection in Zoom Virtual Agent for more complex customer interactions.
• AI Virtual Voice Agent: Integrating voice call capabilities for better customer service experiences.
• Auto Quality Management: Providing supervisors with insights into agent performance.

Industry-Specific Solutions

Understanding the diverse needs of different industries, Zoom has rolled out tailored solutions:

• For Frontline Workers: A mobile-centric experience with AI Companion-generated shift summaries and work management tools.
• For Healthcare: Custom AI Companion options with access to electronic healthcare records and specialized dictionaries.
• For Education: Features like lesson planning and personalized feedback, plus a custom AI Companion add-on for educational institutions.

Zoom’s innovations unveiled at Zoomtopia 2024 reflect its commitment to an AI-first work platform that enhances collaboration and productivity. These advancements empower organizations to streamline workflows, optimize employee engagement, and adapt to the evolving digital landscape.