Zoom’s not just for meetings anymore. The company today announced that Zoom Phone, its AI-first cloud telephony platform, has officially crossed 10 million seats globally—a milestone that underscores both the rapid rise of AI-driven business communications and the decline of legacy PBX systems.

Launched in 2019, Zoom Phone has evolved into one of the fastest-growing cloud calling solutions in the market, competing head-to-head with enterprise mainstays like Microsoft Teams Phone, RingCentral, and Cisco Webex Calling. Its appeal lies in simplicity and intelligence: an AI-powered communication layer that unifies voice, meetings, messaging, and contact center interactions on a single, scalable platform.

“Reaching 10 million seats isn’t just a milestone for Zoom—it demonstrates that organizations across the globe are rethinking what their phone system can do,” said Chris Moss, General Manager of Zoom Phone. “Customers are realizing tangible value via simpler management, reduced costs, and smarter interactions powered by AI.”

That intelligence is more than a buzzword. Zoom Phone taps into the company’s AI Companion to transcribe calls, summarize meetings, and assist in real-time communications. This move aligns with a broader enterprise trend: embedding AI into collaboration tools to automate routine tasks and improve responsiveness.

Industry analysts see the growth as validation of Zoom’s strategy. Zeus Kerravala, principal analyst at ZK Research, called the milestone “remarkable, but unsurprising,” pointing to Zoom’s knack for innovation and user satisfaction. The company, he noted, applied the same customer-first, iterative model that made its video platform dominant to its telephony product—an approach paying clear dividends.

Real-world use cases back that up. Sydney Film Festival, for instance, reported an 81% reduction in phone costs during its peak period after switching to Zoom Phone—a figure that neatly captures the platform’s promise of cost efficiency and operational agility.

This momentum also signals Zoom’s broader evolution into a unified communications powerhouse. Beyond meetings and calling, the company is integrating AI capabilities across mobility, messaging, and customer engagement tools, creating a seamless ecosystem for modern hybrid workplaces.

For businesses still tethered to outdated phone systems, the message is clear: the future of communication isn’t just cloud-first—it’s AI-first, and Zoom wants to be at the center of it.

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