Zoom Communications, Inc. (NASDAQ: ZM) has announced a strategic go-to-market (GTM) partnership with Oracle, aimed at transforming how enterprises deliver customer experiences. The collaboration combines Zoom’s AI-first customer experience (CX) platform with the performance and security of Oracle Cloud Infrastructure (OCI) to help organizations achieve faster resolutions, seamless omnichannel engagement, and intelligent self-service.

Through the partnership, Zoom CX now runs on OCI, expanding access to its enterprise-grade communication and collaboration tools. Earlier this year, Oracle itself adopted Zoom Contact Center to power its global customer service operations—integrating the platform directly into Oracle Service workflows. The deployment underscores the real-world potential of the partnership, showcasing how organizations can unify AI-driven communication, workflow automation, and data intelligence to enhance customer engagement and accelerate outcomes.

“We’re focused on helping organizations deliver exceptional customer experiences and achieve better business outcomes,” said Christine Sarros, Senior Vice President of Enterprise Engineering at Oracle. “Through our partnership with Zoom, we’re bringing together the power of Oracle Cloud Infrastructure and applications with Zoom’s communication platform to give enterprises a foundation for AI-driven engagement.”

“Customers want more than a conversation—they want results,” added Chris Morrissey, General Manager of Zoom CX. “With Zoom Contact Center on OCI alongside Oracle’s market-leading applications, we’re empowering organizations to unify customer interactions, employee workflows, and data into a single intelligent system. The outcome is faster resolutions, stronger relationships, and measurable value at scale.”

Transforming Enterprise CX Through Unified Intelligence

The Zoom–Oracle collaboration is designed to break down silos between communication channels and business applications, creating a connected, AI-powered customer experience ecosystem.

Key benefits include:

• Unified Customer Engagement – Zoom Contact Center supports interactions across voice, chat, SMS, social, messaging, and video—integrating directly with Oracle’s CRM, sales, and service workflows to streamline customer journeys.

• 360-Degree Customer View – Agents gain instant access to a complete, connected customer profile from first touchpoint to resolution, powered by Oracle’s unified data model and Zoom’s communication insights.

• Enhanced Employee Productivity – The integration eliminates manual data entry and disconnected systems, allowing employees to focus on relationships and outcomes rather than administrative tasks.

• Industry-Specific Solutions – The partnership brings added value to healthcare, finance, retail, and hospitality, leveraging Oracle’s deep domain expertise with Zoom’s scalable CX platform.

• Enterprise-Grade Trust and Compliance – Built on OCI, the solution ensures secure, consistent, and high-quality customer interactions globally, backed by Oracle’s rigorous compliance framework.

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