Mitel selects Zoom to jointly develop an exclusive hybrid offering with bi-directional capabilities between Zoom Workplace and Mitel communications platforms; enables Mitel customers with a path to transition to Zoom UCaaS on their terms

Zoom Video Communications, Inc. and Mitel, a global leader in business communications, have announced a groundbreaking partnership to deliver a hybrid cloud solution tailored for modern enterprises. This collaboration integrates Zoom Workplace and Zoom AI Companion with Mitel’s flagship communications platform, offering a seamless, secure, and highly collaborative experience for businesses worldwide.

1. The Need for Hybrid Cloud Solutions

• Evolving Work Environments: With 82% of leaders planning more flexible work styles in the next two years*, the demand for versatile and modern communication solutions is growing.
• Hybrid Approach: 91% of enterprises prioritize a hybrid approach to balance flexibility with control and security in their communications**.

2. Features of the Zoom-Mitel Partnership

• Integrated Communication Experience: The partnership provides a fully embedded experience, eliminating the need for add-ons or plug-ins. Key features include UC and mobile app integration, advanced business process capabilities, and hardware device-level integration.
• Zoom AI Companion: Users will benefit from access to Zoom AI Companion, Meetings, Team Chat, and more, enhancing their collaboration experience while leveraging existing Mitel investments.
• Zoom Phone Integration: The solution includes support for Mitel PBX platforms, whether deployed on-premises or in the cloud.

3. Partnership Benefits

• Exclusive UCaaS Offering: Zoom is established as Mitel’s exclusive UCaaS provider, allowing Mitel’s sales teams and over 7,000 partners to offer a Zoom-first experience or assist with migrations to Zoom.
• Enhanced Flexibility: The solution addresses the growing need for hybrid capabilities that integrate seamlessly across on-premises and cloud models, providing both flexibility and control.
• Advanced Capabilities: The joint solution will be available in the first half of 2025, with ongoing enhancements planned as part of a multi-phase partnership strategy.

4. Executive Quotes

• Eric S. Yuan, Founder and CEO of Zoom: “Together, Zoom and Mitel are now able to address the largest segment of today’s communications market, particularly in EMEA, strengthening growth potential and enabling more users worldwide to reimagine the ways in which they work.”
• Tarun Loomba, President and CEO of Mitel: “Partnering with Zoom strengthens our ability to deliver flexible and innovative solutions for customers around the world, enhancing our ability to support the complex needs of today’s distributed workforce.”

5. Industry Insight

• Dave Michels, Founder and Lead Analyst, TalkingPointz: “The partnership brings the best of hybrid communication to market, offering a seamless solution without integration burdens. It addresses the need for flexibility, control, and resilience in modern business communications.”

The strategic alliance between Zoom and Mitel marks a significant advancement in hybrid cloud communications, offering a powerful solution that integrates the strengths of both platforms. This partnership aims to meet the evolving needs of enterprises, providing a flexible, secure, and highly collaborative environment to enhance business productivity.