customer relationship management technology
Published on : Jun 10, 2024
Zoho Corporation, a leading global technology company, has announced the launch of Zoho CRM for Everyone, a new set of capabilities designed to democratize CRM access across all teams involved in customer operations. This initiative aims to enhance visibility, coordination, and the overall quality of customer experiences by integrating various customer-related functions into a single platform.
Unified Customer Operations
Improved Coordination and Efficiency
Team Modules
Requester Profile
Refreshed User Experience
Liz Miller, Vice President and Principal Analyst at Constellation Research: "Zoho’s vision for CRM for Everyone addresses modern CRM strategies by integrating collaboration and project management into revenue-driving activities, placing CRM at the core of building profitable customer relationships."
Mani Vembu, COO of Zoho: "Zoho CRM for Everyone breaks down silos, enabling different teams in the sales process to contribute productively by reducing CRM complexity and encouraging participation, thereby enhancing the customer experience."
Cross-Functional Collaboration
Autonomous Workflow Management
Enhanced Customer Experience
Early access to Zoho CRM for Everyone is now available upon request for Zoho customers worldwide. Zoho plans to release additional capabilities over the coming weeks, further transforming CRM into the nucleus of all customer operations.
Zoho upholds a strong commitment to user privacy, operating its own data centers to ensure complete oversight of customer data. With a user base exceeding 100 million across hundreds of thousands of companies, Zoho remains dedicated to privacy and security, avoiding an ad-revenue model in any part of its business.
Zoho CRM for Everyone represents a significant step towards democratizing CRM, enabling cross-functional collaboration and enhancing customer experiences. This innovative approach places CRM at the heart of customer operations, driving more profitable and enduring customer relationships.